1.PERSONNEL COUNSELLINGPRESENTED BY:KRITIKAGANDOTRAROLL no. 13

2. Counseling , Coaching andMentoringcounseling and coaching/mentoring areviewed as developmental programs and areconsidered positive approaches in aligningemployee behavior with employersexpectations, goals and organizationalvision. 3. Coaching, Mentoring, Counseling Coaching is a process where a peer or manager works with an employee to motivate her, help develop her skills and provide reinforcement and feedback Mentoring is a process where and experienced productive senior employee who helps develop a less- experienced employee. Employee Counseling is defined as a discussion between the employer and the employee about the real or perceived performance deficiency or job-related behavior; the employees perception of the identified behavior and the employers involvement in helping the employee correct these behaviors; and the employees attempt to reduce or eliminate the misconduct or incompetence 4. Counseling Direct face-to-face conversation between a supervisor and a direct report Used to help the employee identify the reason for poor performance to improve, not embarrass or humiliate him or her Generally more formal than feedback and coaching 5. EMPLOYEE COUNSELLING It is defined as discussion of an emotional problem with an employee, with the general objective of decreasing it.Counseling: Deals with an emotional problem. Is an act of communication. Is generally to understand and/or decrease anemployees emotional disorder. Can be done by both, the managers and theprofessionally trained counselors. 6. Counseling is : guiding, consoling, advising, sharing, Helping,to resolve their problems whenever the need arises. 7. OBJECTIVES OF COUNSELING1. Understanding self2. Making impersonal decisions3. Setting achievable goals which enhance growth4. Planning in the present to bring about desired future5. Effective solutions to personal and interpersonalproblems.6. Coping with difficult situations7. Controlling self defeating emotions8. Acquiring effective transaction skills.9. Acquiring positive self-regard and a sense ofoptimism about ones own ability to satisfy ones basicneeds. 8. TYPES OF COUNSELLINGPerformance counseling: The need for employee counsellingarises when the employee shows signs of decliningperformance, being stressed in office-hours, bad decision-making etc.It cover all the aspects related to the employeeperformance like the targets, employees responsibilities,problems faced, employee aspirations, inter-personalrelationships at the workplace, etc. Personal and Family Well being: Many a times, employeescarry the baggage of personal problems to their workplaces,which in turn affects their performance adversely. Therefore, thecounselor needs to strike a comfort level with the employeesand, counselling sessions involving their families can help toresolve their problems and enabling them to improve their workperformance. 9. SEQUENTIAL OUTLOOK 10. Types of Counseling:Directive,Non-directive, andCooperative 11. Directive Counseling Directive counseling is the process of li stening to a members problem, deciding with t hemember what should be done, and then encouraging and motivating the person to do it Accomplishes the function of advice; but it may also reassure; give emotional release; and, to a minor extent, clarify thinking. 12. Nondirective Counseling Nondirective, or client-centered, counseling isthe process of skillfully listening to a counselee,encouraging the person to explain bothersome problems, and helping them tounderstandthose problems and determine courses of action This type of counseling focuses on the m 13. PERSONAL COUNSELING Examples - drug and alcohol abuse, psychologicalproblems orbehavioral disorders, medical problems,limitations, personality conflict 14. When to counsel? An employee should be counseled when he or she has personal problems that affect job performance. Sudden change of behavior Irritability Increased accidents Increased fatigue Excessive drinking Reduced production Waste Difficulty in absorbing training. 15. Who should do the counseling? Supervisors/Managers or (Superiors in hierarchy), Specialists, and Professional counselors. 16. In any case, in the counselingrelationship, the following conditions areessential:Counselee should psychologically accept thecounselor. Counselor must be able to listen well andcommunicate effectively. An atmosphere of trust and confidence. Credibility & Sensitivity of the counselor. 17. Counselling skills? Listen carefully Demonstrate empathy Do not make judgments Understand emotions/feelings behind the story of the person beingcounseled Question with care Ask open ended questions Reflect back, summarize and paraphrase so that the understanding is correctand complete Use appropriate body language Do not show superiority or patronage 18. Why is it not frequently used? Right from getting top management approvals andbudgetary sanctions to getting trained counselorson the rolls or on part time basis all are equallychallenging. Preparing the employees for counselling isanother yet important areas. One of the biggest fears that prevent employeesfrom using the services of a counselor is the socialand professional stigma attached to counselling.