perspectives and case studies on effective theatre base service management

© 2012 IBM Corporation

Tactical Base Service Management

David Metcalfe IBM Integrated Service Management Tiger Team

10 October 2012


IBM’s understanding of the Defence requirement

Challenges and issues faced within the Tactical Base environment include:

� Very limited management of Services within the Tactical Base – currently defined under the UK Generic Base Architecture (GBA) programme to include Power, Fuel, Water, Waste, Data (and Communications) and Structures

� Limited or no visibility of commodities and assets (including for example, Combat Supplies and equipment) from one end of logistic chain to the Patrol to Unit Level Operating Base

� Inability to provide proactive Combat Service Support, specifically re-supply and maintenance;

� Limited ability to identify gaps in service provision;

� Silos of service and systems information which are difficult to consolidate enrich and exploit

� Lack of configuration control and asset management.

Hear how IBM and its partners are working with the UK Ministry of Defence to deliver the Land Open Systems Architecture (LOSA) to address the above and much more within the Tactical Base

environment and beyond


Agenda

� Introductions

� Land Open Systems Architecture (LOSA)

� Operational Context

� Vignette 1 - End to End Platform Information Exploitation

� Vignette 2 - Core Base Service Management

� Vignette 3 - Theatre Network and Service Management

� Information Fabric

� Benefits of LOSA

� Questions


Definition of LOSA

LOSA is an open, service based architecture for

systems integration and interoperability

in the land environment in order to deliver

coherent and agile Force Elements.


Integrated and Interoperable Platforms

Land Open System Architecture

(LOSA)

Generic

Vehicle

Architecture

(GVA)

Generic

Soldier

Architecture

(GSA)

Generic

Base

Architecture

(GBA)

Def Stan 23-09

GVADef Stan 23-13

GBA

Def Stan 23-12

GSA

Common Open Infrastructure (Land)

Fuel

Waste

Water


Operational Context

Navy

HQ

Air

HQ HQJF


Operational Context

Air

Domain

Maritime

Domain

Land Environment

DomainCOM(L)

Land Domain Authority

(= Technical Authority)

Navy

HQ

Air

HQ HQJF


Benefits/Characteristics of LOSA

In this approach, we need LOSA to be:

� Scalable– Extensible vertically and horizontally.

� Modular – A design and implementation characteristic.

� Open– A commercial characteristic. – Open standards are those that are publicly available, controlled by a recognised non-commercial standards body, are royalty-free and encourage 3rd party participation.


Tactical Base Services View

Command Support

Recuperation for people

Recuperation for equipment

Fuel Water WastePower Data

eg, feeding, medical,

base protection ...

Facilities

management

Operational base services

Platform services

Base Infrastructure

Services

Base InfrastructureOpen interfaces

Technical standards

Operational

C2

Fuel Water WasteElectrical Electronic


LOSA – Vignette 1 – End to End Platform Information Exploitation


Logistical Benefits

� Breakdown in the field– Identify and reduce the occurrence of failure in the field

� 3rd Party Warranty– Improve procurement process– Enhance and validate claim process

� Smarter Maintenance/Servicing– Improve process associated with asset maintenance

� Predictive Maintenance– Understand usage and predict maintenance

� Improve Fleet utilisation – Understand if the current fleet usage is the optimum fleet usage

� Reduce Supply Chain costs– Look to reduce cost in the supply chain

� Reduce Consumption Fuel/Power– Make savings in the consumption of inputs

� Spare Parts management– Improve how parts are procured, stored and delivered

� Reliability trials– Use the data to better qualify acceptance criteria for future assets


LOSA Vignette 2 Core Base Service Management


Information aiding decision support at varying levels

Asset & Incident Events

indicators

Processed HUMS,

CANBUS, Sensors and

Systems Info

Business Dashboards &

Real-Time Asset Info

Overall Mission Situational

Awareness

HQ

Enterprise Asset Management

Future Planning Info

Contractual Info

Feedback loop

Status Dashboards &

Real-Time Asset Info

Service and Logistics Info

Near Real-time Mission

Situational Awareness

Industry

Deployed HQ

Logs and Ops

Platform/Asset


LOSA – Vignette 3 Theatre Network and Service Management

15

Network A Network B Network C Network D

WAN

JFCIS1st/2nd

Line support

UK OperationsCentre

IncidentPerformance Service MgtEvent/Fault

Incident MgtProblem Mgt

Change and Config Mgt

AMNOperationsCentre





Capability and Benefits

Deployed Forces

UK Base

Deployed

Operations

Centre

Comprises of:• Network equipment• Communication bearers• Applications• Server and workstations• Security devices

• Red, Amber Green status• Fault/Alarm generation

Information Exploitation for:

• Operational Planning• Change and Configuration Management• Performance and Capacity Management• Near real - time dashboards• e2e Service views• ITIL processes and procedures• Service Provider SLA compliance

•Manager of managers•“Long screwdriver” management –control and direction of priorities •Computer Network Defence integration

Deployed Operations:• Monitoring• Management• 1st/2nd line repair• Local consolidation andcorrelation of events/alarms

• Real – time dashboards• Reporting• Request for change• Autonomous operational capability• Support to Operations Personnel


Bringing it all together – Information Fabric

Fabric ISTAR/ISR assets publish data using a global name space. Assets have no knowledge of individual consumers; they respond to instructions to collect

data from one or more sources, and publish it for use. Subscribers – including client applications, fusion algorithms, and filters – are shielded from the details of

connecting to individual assets to retrieve information. All of the complexity is managed and contained within the bus.

Information Fabric Bus

UK Command

and Control

Users

UK Command

and Control

Users

US Command

and Control

Users

US Command

and Control

Users

UK Forward Operating

Base Users and Assets

UK Forward Operating

Base Users and AssetsUS Forward Operating


US Forward Operating


Users and Assets in the Area of OperationsUsers and Assets in the Area of Operations


Tactical Base - Integrated Service Management Approach

Generic Base Architecture Def Stan

Commodity

Provider

Service Provision

Common Data

Model

Service

Management

Capability

GenerationSustain Base Power Projection Others etc

Plug and Play

Elements

time

Min

Data

Set

DefinedCore

Base

Services

Refined

Data

Model

Asset Provision

Service Management (incl Facilites Management)

CBM Services Core Infrastructure Services

Note: PTG defines Core Base Services as: Power, Fuel,

Water, Waste, Data(and Comms) and Structures.

Commercial and Engagement Model


Enabling commercial agility

� Standards Based Open Architecture

– Key to achieving the agility necessary to

deliver the capability required to counter

evolving threats

– Providing the technical agility required to

prevent commercial lock in and enable:

• IPR protection for commercial

suppliers

• Supply chain model agility

• Operating Model agility

– Provides for Cost Effective management of

Operational Effectiveness Through Life


Lessons Identified

� Use of clear guiding principles (eg, openness, modularity, scalability, ownership).

� Use of simple architectural framework (ie, how things sit together, boundaries and

responsibility).

� Rapid prototyping, experimentation and iteration.

� Promoting flexibility and adaptability of approach and encouraging sensible risk taking.

� Use of time blocks in implementation and ‘future proofing’.

� Building on previous investment.

� Enables an Open Supply Chain and Innovation


Thank you

Questions?

for further information:

[email protected]

perspectives and case studies on effective theatre base service management

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