PFSF ProviderSatisfaction Survey Results

2010-2011

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

5.88% (1)

29.41% (5)

23.53% (4)

23.53% (4)

11.76% (2)

0.00% (0)

5.88% (1)

1. When requesting information from PSF, I receive it in a timely manner and the information is comprehensive and current.

PSF Administration

Gainesville Service Center

Lake City Service Center

Live Oak Service Center

Starke Service Center

Trenton Service Center

No Answer

41.18% (7)

52.94% (9)

5.88% (1)

0.00% (0)

0.00% (0)

0.00% (0)

0.00% (0)

2. PSF Office(s) that you work with:

No Answer:

Male

Female

5.88% (1)

23.53% (4)

70.59% (12)

3. Sex:

No Answer:

18-25

26-35

36-45

46-55

56+

5.88% (1)

0.00% (0)

11.76% (2)

35.29% (6)

29.41% (5)

17.65% (3)

4. Age:

No Answer:

African American

Asian

Caucasian

Hispanic

Other

5.88% (1)

0.00% (0)

0.00% (0)

94.12% (16)

0.00% (0)

0.00% (0)

5. Race:

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

23.53% (4)

52.94% (9)

5.88% (1)

17.65% (3)

0.00% (0)

0.00% (0)

6. PSF staff is easily accessible and respond to my telephone calls or letters in a timely manner.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

41.18% (7)

47.06% (8)

5.88% (1)

5.88% (1)

0.00% (0)

0.00% (0)

7. PSF staff is courteous and knowledgeable in their interactions with me or my agency.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

41.18% (7)

41.18% (7)

11.76% (2)

5.88% (1)

0.00% (0)

0.00% (0)

8. When making referrals to my program, PSF staff accurately complete the referral form and provide all supporting documentation needed for the re-

ferral.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

29.41% (5)

29.41% (5)

23.53% (4)

17.65% (3)

0.00% (0)

0.00% (0)

9. PSF staff notifies me in advance when they need reports, information, recommendations or letters from me.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

5.88% (1)

35.29% (6)

52.94% (9)

0.00% (0)

0.00% (0)

0.00% (0)

5.88% (1)

10. I have been informed of Family Team Conferencing and I have been invited to participate in Family Team Meetings with families in which I am involved.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

5.88% (1)

23.53% (4)

35.29% (6)

17.65% (3)

0.00% (0)

0.00% (0)

17.65% (3)

11. When I have invited them, PSF staff attends meetings and they come prepared with helpful information.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

52.94% (9)

17.65% (3)

17.65% (3)

5.88% (1)

0.00% (0)

5.88% (1)

12. My opinions and recommendations are considered by the Partnership for Strong Families.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

35.29% (6)

47.06% (8)

5.88% (1)

5.88% (1)

0.00% (0)

5.88% (1)

13. I believe the services my client receives from PSF are helping them to address their identified needs.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

5.88% (1)

47.06% (8)

23.53% (4)

11.76% (2)

5.88% (1)

0.00% (0)

5.88% (1)

14. PSF Staff develops and involves community based resources/services to assist families in becoming safe, stable and self-sufficient.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

23.53% (3)

29.41% (5)

17.65% (3)

17.65% (3)

5.88% (1)

5.88% (1)

15. PSF ensures services and supports to the family are provided in a coor-dinated manner.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

17.65% (3)

29.41% (5)

29.41% (5)

5.88% (1)

5.88% (1)

11.76% (2)

16. Placement changes for children occur only after careful planning and concern for preserving a sense of continuity.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

23.53% (4)

52.94% (9)

17.65% (3)

0.00% (0)

0.00% (0)

5.88% (1)

17. PSF ensures the safety and well-being of children.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

41.18% (7)

47.06% (8)

5.88% (1)

0.00% (0)

0.00% (0)

5.88% (1)

18. I have a clear understanding of the PSF family support system and my role in the process.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

5.88% (1)

11.76% (2)

17.65% (3)

23.53% (4)

0.00% (0)

0.00% (0)

41.18% (7)

19. The PSF Emergency/After Hours on-call system is effective and efficient.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

17.65% (3)

35.29% (6)

11.76% (2)

5.88% (1)

5.88% (1)

23.53% (4)

20. The PSF Finance Department ensures invoices for services are paid in a timely manner.

No Answer:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Does Not Apply

0.00% (0)

41.18% (7)

23.53% (4)

0.00% (0)

0.00% (0)

5.88% (1)

29.41% (5)

21. The PSF Contract staff ensure contract information and requirements are currentand changes/updates are provided in a timely manner.

Emergency Shelter

Independent Living

Prevention Diversion

Private Practitioner

Residential Group Care

Specialized Therapeutic Foster Care

Therapeutic, Behavioral, Educational Services

Visitation Center

Other

No Answer

5.88% (1)

0.00% (0)

17.65% (3)

17.65% (3)

5.88% (1)

0.00% (0)

41.18% (7)

0.00% (0)

5.88% (1)

5.88% (1)

24. Area in which I work:

22. Please let us know how we can improve.

• Closer supervision need to be placed on outside agencies brought onto a case. Also, foster care caregivers need better training and more clarity as to who is and who is not able to be in the foster child's life.More emphasis needs to be placed on the emotional needs of the children.

• 1. Provide comprehensive info when referring client for services2. Employ a team approach when making decisions re reunification and child placement3. Consistently communicate PSF changes re service delivery system to providers4. Provide feedback sect

• Some FCCs are wonderful to work with, others are not as responsive. It would also still be helpful to receive more information with the authorizations for services - such as CPI reports, or any other police reports or other reports.

• I sometimes receive incomplete and/or insufficient information. I also have received feedback which I felt was rude and grossly inaccurate, reflecting the caseworker's and supervisor's lack of knowledge and misunderstanding, placing children at risk for

• Change in placement and separation of siblings is an unfortunate reality. Often times the children are not explained what is occurring, why it is happening and given some idea of what to expect. It is difficult to help support and stabilize a child who

• Some FCC's are wonderful at doing all of the above and some I feel it is like pulling teeth to get any information or cooperation. I have found that I am often not notified and included in the planning of placement changes and would encourage all FCC's to

• By ensuring that referrals are coordinated in a timely manner. By carefully considering the needs of the individual family.

23. Please let us know of things we are doing well.

• In general, the FCC's are well trained and responsive in reasonable time. Most often, they are a pleasure to work with.

Administrators are GEMS!!!! I feel blessed to be working with such capable, sensitive people! Thank you!

• Great improvement in providing client centered services although this varies from site to site.UT staff are excellent and very responsive.

• Referrals are emailed in a timely manner, and most FCCs are great to work with, UM staff are very helpful and efficient.

• Some of the case workers I have worked with are excellent including Jasma Neal, Heather Bishop and Marilyn Tillis. I enjoy working with caseworkers who are responsive and caring of their clients.

• Some FCCS and FCCS, who I primarily work with, are excellent, wonderful to work with and quick to provide any information needed. Others are difficult to reach, do not respond to emails or phone calls and do not follow through when asked for something.

• As I said some FCC's are incredibly on top of their game and make a wonderful team and support for the client. I have also found that when I notify supervisors of an issue with a FCC that the issue is handled in a timely manner.

• I have nothing to add here.