pharmacy quality supplies
TRANSCRIPT
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7/27/2019 Pharmacy Quality Supplies
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Republic of the Philippines
Provincial Government of Pampanga
Diosdado P. Macapagal Memorial HospitalJose Abad Santos Avenue, San Matias, Guagua, Pampanga
Phone: 0459004672, 0459002586, 0459000172
Philhealth Accredited
September 22, 2014
To: EDDIE G. PONIO, MD, FICS, CESEProvincial Health Administrator IHospital Administrator
PROPOSED DEFECTIVE SUPPLY RETURN PROTOCOL
A return-policy protocol must be observed in monitoring the quality control of the
supplies dispensed by the Pharmacy Department and in preventing incidence ofdefective supplies or equipment. Moreover, this will also aid to assure that our patientsare given quality-based medical supplies during their hospitalization.
Written policy regarding documentation of the defective materials and theprocess of returning has not been formulated yet. Currently, the observed practice whenreturning a defective supply is through note takings of the complainant in theprescription pad. The pharmacist will then replace the said defective supply and informthe supplier/manufacturer. It is necessary that the suppliers be aware of the type ofdefect for their quality assurance purposes. The following are the proposed guidelines inthe flow of defective medical supplies:
PROCESS OFRETURN
DESCRIPTION
1. Reporting ofDefectiveSupplies
The complainant will inform the pharmacy department forany defective supply dispensed. The said item must besecured for counter-checking purposes. The item must befree from blood stains or body fluids.
2. Assessment
and Inspection
The complainant and the pharmacist will assess and inspect
the defective item.
3. Replacement
The pharmacist will replace the defective item. Thereplacement item must be first assessed and inspected priordispensing for any defects with the complainant and thepharmacist.
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7/27/2019 Pharmacy Quality Supplies
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Republic of the Philippines
Provincial Government of Pampanga
Diosdado P. Macapagal Memorial HospitalJose Abad Santos Avenue, San Matias, Guagua, Pampanga
Phone: 0459004672, 0459002586, 0459000172
Philhealth Accredited
4. Documentation
The Pharmaceutical Supplies Quality Control Form will be
utilized with their corresponding signatures fordocumentation purposes. The pharmacist will be the one tofile these documents.
5. Inform SupplierThe supplier will be informed of such defects. If possible, thedefective item must be handed over to the suppliers forquality checking and troubleshooting.
Counter-checking will be utilized by the chief pharmacists and the suppliers
through proper documentation so that quality control can be observed. If possible,monthly or quarterly reports will be done to assess the quality control of the products ofthe suppliers.
Note: If there is an increased incidence of defective supplies and is not been addressedpromptly by the suppliers, it is advised to change brands with quality assurance.
Prepared by:
Arnold L. De Guzman Jr., RNMember: Quality Assurance Committee
cc: KAREN ANNE S. GARCIA, RPHPharmacist IOIC- Chief Pharmacist
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Republic of the Philippines
Provincial Government of Pampanga
Diosdado P. Macapagal Memorial HospitalJose Abad Santos Avenue, San Matias, Guagua, Pampanga
Phone: 0459004672, 0459002586, 0459000172
Philhealth Accredited
PHARMACEUTICAL SUPPLIES QUALITY CONTROL
Date &Time
Supply /Equipment
Brand /Manufacturer
Lot # /Expiration
Date
Primary Complaint /Description
REMARKS
__ / __ / __
__ : __ ampm
IVG
IV tubing
BT set
Nasal Cannula
Neb Kit
Others:_____________
Expired
Packaging
Leaking
No ports
Others:______________
Complainant:
Patient
Relative: relationship to patient ____________
Medical Personnel:o Doctoro Nurse
SIGNATURE: ____________________________
Date &Time
Supply /Equipment
Brand /Manufacturer
Lot # /Expiration
Date
Primary Complaint /Description
REMARKS
__ / __ / __
__ : __ ampm
IVG
IV tubing
BT set
Nasal Cannula
Neb Kit
Others:_____________
Expired
Packaging
Leaking
No ports
Others:______________
Complainant:
Patient Relative: relationship to patient ____________
Medical Personnel:o Doctoro Nurse
SIGNATURE: ____________________________
FOR PHARMACY USE:
Received by: ____________________
Date: __________________________
Action Taken: ___________________
FOR PHARMACY USE:
Received by: ____________________
Date: __________________________
Action Taken: ___________________