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Philips IntelliSpace Event Management

Historical Database Reporting User Guide

Version 11.00

Revision 11.00 SP1

Document Number: 453564299991

Document Release: B

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Historical Database Reporting User Guide Notices

Notices

© 2001- 2012 Koninklijke Philips Electronics N.V. All Rights Reserved.

This document and the information contained in it is proprietary and confidential information of Philips Healthcare ("Philips") and may not be reproduced, copied in whole or in part, adapted, modified, disclosed to others, or disseminated without the prior written permission of the Philips Legal Department. Use of this document and the information contained in it is strictly reserved for current Philips personnel and Philips customers who have a current and valid license from Philips for use by the customer's designated in-house service employee on equipment located at the customer's designated site. Use of this document by unauthorized persons is strictly prohibited. Report any violations of these requirements to the Philips Legal Department. This document must be returned to Philips when the user is no longer licensed and in any event upon Philips' first written request.

Philips provides this DOCUMENT without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Philips has taken care to ensure the accuracy of this document. However, Philips assumes no liability for errors or omissions and reserves the right to make changes without further notice to any products herein to improve reliability, function, or design. Philips may make improvements or changes in the product(s) or program(s) described in this document at any time.

Installation and operation of Philips IntelliSpace Event Management software with some devices may require certification of the Philips IntelliSpace Event Management software by the device vendor.

For additional information on certification applicability please contact Philips IntelliSpace Event Management Technical Support as described in the Support Information section of this document.

Intended Use Statement

IntelliSpace Event Management provides healthcare professionals with supplemental information about patient alarms, technical alarms, nurse call alarms and system information messages (events). The system can route all or subsets of this information to selective remote devices such as pagers, phones, or marquees. Receipt of alarm messages or events by the external device, is not confirmed and delivery to the end device is not guaranteed. The primary alarm notification is the device producing the alarm or event. This product line is not intended to provide real-time information, nor is it a source of patient alarms, nor is it a replacement for alarming devices.

Regulation and Safety Notices

Trademark Attributions

Philips IntelliSpace Event Management and all related logos and branding are trademarks of Philips.

All other product, service, and company names are trademarks or registered trademarks of their respective owners.

Philips3000 Minuteman RdAndover, MA, 01810United States of America

www.philips.com/IntelliSpaceEventManagement

Declaration IntelliSpace Event Management conforms to the provisions of Council Directive: 93/42/EEC (Medical Devices Directive) as amended by 2007/47/EC concerning medical devices. It carries CE-marking to the European Medical Device Directive.This product is not intended for home use. Rx only. Philips IntelliSpace Event Management system components are not suitable for installation in the Patient Care Vicinity (Patient Environment).

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Notices Historical Database Reporting User Guide

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Contents

About This Document

Who Should Use This Document .........................................................................................................11

How This Document Is Organized ........................................................................................................11

Conventions Used In This Document ...................................................................................................12

Using This Document ...........................................................................................................................12

Related Documentation ........................................................................................................................13

Abbreviations and Acronyms ................................................................................................................13

Document History .................................................................................................................................14

Chapter 1 Historical Database Reporting

Historical Database ..............................................................................................................................16

Report Audiences .................................................................................................................................17

Reporting ..............................................................................................................................................17

Reasons to Create Reports .............................................................................................................18

Accessing Reports ...............................................................................................................................18

Report Fields ...................................................................................................................................19Report Field Definitions ..............................................................................................................20Report Headers ..........................................................................................................................20Filters .........................................................................................................................................20

Viewing Reports ...................................................................................................................................21

Chapter 2 Quickview Report

Message Quickview Report ..................................................................................................................24

Filters ..............................................................................................................................................25Report Columns ..............................................................................................................................25

Uses for Message Quickview Report ...................................................................................................26

Accessing and Viewing the Message Quickview Report ......................................................................26

Chapter 3 Analysis by Caregiver Reports

Caregiver Escalation Analysis Report ..................................................................................................28

Filters ..............................................................................................................................................28Report Columns ..............................................................................................................................29Uses for Caregiver Escalation Analysis Report ..............................................................................29Accessing and Viewing the Caregiver Escalation Analysis Report .................................................29

Caregiver Response Analysis Report ..................................................................................................29

Filters ..............................................................................................................................................30Report Columns ..............................................................................................................................31Uses for Caregiver Response Analysis Report ...............................................................................31Accessing and Viewing Caregiver Response Analysis Report .......................................................31

Caregiver Productivity Analysis Report ................................................................................................31

Filters ..............................................................................................................................................32


Historical Database Reporting User Guide Version 11.00

Report Columns ..............................................................................................................................32Uses for Caregiver Productivity Analysis Report ............................................................................33Accessing and Viewing Caregiver Productivity Analysis Report .....................................................33

Chapter 4 Analysis by Location Reports

Alert Detail by Location Report .............................................................................................................36

Report Columns ..............................................................................................................................37Uses for Alert Detail by Location Report .........................................................................................38Accessing and Viewing Alert Detail by Location Report .................................................................38

Alert Responsiveness by Location Report ...........................................................................................38

Filters ..............................................................................................................................................39Report Columns ..............................................................................................................................39Uses for Alert Responsiveness by Location Report ........................................................................40Accessing and Viewing Alert Responsiveness by Location Report ................................................40

Alert Volume by Location Report ..........................................................................................................41

Filters ..............................................................................................................................................42Report Columns ..............................................................................................................................42Uses for Alert Volume by Location Report ......................................................................................42Accessing and Viewing Alert Volume by Location Report ..............................................................42

Missed Alert Detail by Location Report ................................................................................................43

Report Columns ..............................................................................................................................44Uses for Missed Alert Details by Location Report ...........................................................................44Accessing and Viewing Missed Alert Details by Location Report ...................................................44

Chapter 5 Historical Comparison Report

Alert Analysis by Unit and Vendor ........................................................................................................46

Report Columns ..............................................................................................................................48Uses for Alert Analysis by Unit and Vendor Report ........................................................................49Accessing and Viewing Alert Analysis by Unit and Vendor Report .................................................49

Chapter 6 Event Transcript Reports

Event Transcript Alert Selection Report ...............................................................................................52

Report Columns ..............................................................................................................................52Uses for Event Transcript Alert Selection Report ............................................................................53Accessing and Viewing Event Transcript Alert Selection Report ....................................................53

Event Transcript Report .......................................................................................................................53

Uses for Event Transcript Report ....................................................................................................53Accessing and Viewing Event Transcript Report ............................................................................54

Contact Information .................................................................................................................................55


Figures

Figure 1. HDB Reports Landing Page ..................................................................................................... 18 Figure 2. Report Parameters and Variable Ranges ................................................................................ 19 Figure 3. Message Quickview Parameters Page. ................................................................................... 24 Figure 4. Message Quickview Report...................................................................................................... 25 Figure 5. Caregiver Escalation Analysis Report Parameters Page ......................................................... 28 Figure 6. Caregiver Escalation Analysis Report ...................................................................................... 28 Figure 7. Caregiver Response Analysis Parameters Page ..................................................................... 30 Figure 8. Caregiver Response Analysis Report ...................................................................................... 30 Figure 9. Caregiver Productivity Analysis Parameters Page................................................................... 32 Figure 10. Caregiver Productivity Analysis Report .................................................................................. 32 Figure 11. Alert Detail by Location Parameters Page ............................................................................. 36 Figure 12. Alert Detail by Location Report............................................................................................... 36 Figure 13. Alert Detail by Location Report Expanded with Details .......................................................... 37 Figure 14. Alert Responsiveness by Location Parameters page............................................................. 38 Figure 15. Alert Responsiveness by Location Report ............................................................................. 39 Figure 16. Alert Volume by Location Report Parameters Page............................................................... 41 Figure 17. Alert Volume by Location Report............................................................................................ 41 Figure 18. Missed Alert Details by Location Report Parameters Page ................................................... 43 Figure 19. Missed Alert Details by Location Report ................................................................................ 43 Figure 20. Alert Analysis by Unit and Vendor Report Parameters Page ................................................. 46 Figure 21. Alert Analysis by Unit and Vendor Report .............................................................................. 47 Figure 22. Alert Analysis by Unit and Vendor Report - Graphical Display............................................... 48 Figure 23. Event Transcript Alert Selection Report Parameters Page .................................................... 52 Figure 24. Event Transcript Alert Selection Report ................................................................................. 52 Figure 25. The Event Transcript Report for the Selected Alert................................................................ 54


Figures Historical Database Reporting User Guide Version 11.00


Tables

Table 1: Documentation Conventions .......................................................................................................12Table 2: Related Documentation ...............................................................................................................13Table 3: Abbreviations and Acronyms .......................................................................................................13Table 4: Document History ........................................................................................................................14Table 5: Audiences for Reports .................................................................................................................17Table 6: Report Categories and Individual Reports ...................................................................................19Table 7: Report Field Definitions ...............................................................................................................20Table 8: Message Quickview Report Columns ..........................................................................................25Table 9: Caregiver Escalation Analysis Report Columns ..........................................................................29Table 10: Caregiver Response Analysis Report Columns ........................................................................31Table 11: Caregiver Productivity Analysis Report Columns ......................................................................32Table 12: Caregiver Response Analysis Report Columns ........................................................................37Table 13: Alert Responsiveness by Location Report Columns .................................................................39Table 14: Alert Volume by Location Report Columns ................................................................................42Table 15: Missed Alert Details by Location Report Columns ....................................................................44Table 16: Alert Analysis by Unit and Vendor Report Columns ..................................................................48Table 17: Event Transcript Alert Selection Report Columns .....................................................................52


Tables Historical Database Reporting User Guide Version 11.00


About This Document

his document describes how to use the Philips IntelliSpace Event Management Historical Database Reports. There are 11 different reports that use various historical data. The reports can be expanded to view reports and in some cases filtered to provide analytical

and statistical data. The data can be used for a variety of reasons including, but not limited to understanding alarm fatigue, determining root causes for issues, managing staff, and so forth.

Who Should Use This DocumentThis document is for hospital personnel using Philips IntelliSpace Event Management Historical Database Reports to generate analytical and statistical reports.

How This Document Is OrganizedThis document is organized as follows

• Chapter 1 Historical Database Reporting on page 15 provides information on how to create reports using data contained in the Historical Database.

• Chapter 2 Quickview Report on page 23 contains information about the report that provides a snapshot by unit of each caregiver’s message volume by input vendor or message source.

• Chapter 3 Analysis by Caregiver Reports on page 27 provides information about the reports used to identify alert activity by caregiver, including escalation levels, for a designated time period. These reports can be expanded allowing investigation of the source of alert activity.

• Chapter 4 Analysis by Location Reports on page 35 contains information about the reports used to identify alert activity for a location/bed during a specified time period. These reports can be expanded to view more details and provide a summary of missed alerts.

• Chapter 5 Historical Comparison Report on page 45 contains information about the report used to provide a 12-month rolling summary of alert activity and number of escalations each month, by unit and vendor.

• Event Transcript Reports on page 51 contains information about reports that show a detailed analysis of a selected event with complete alert details from inception to closure.

T

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Conventions Used In This Document Historical Database Reporting User Guide

Conventions Used In This DocumentTable 1 lists the conventions are used in this document:

This document contains examples of windows displayed by IntelliSpace Event Management applications. These are included to give readers a point of reference while reading about features and procedures. Most of these windows match or closely resemble those displayed by the applications. However, some windows displayed by the version of the application used by the reader may differ from those included in this document. Also, some fields and options might appear dimmed to indicate they are not available.

Using This DocumentThis document is available in Portable Document Format (PDF). The PDF document has been designed for online, interactive viewing with Adobe® Acrobat® Reader® 5.0 or later. The Acrobat Reader is available for Windows®, Macintosh®, and UNIX® operating systems, and the Solaris™ operating environment. The Acrobat Reader can be downloaded for free from Adobe Systems Incorporated (http://www.adobe.com).

Bookmarks and thumbnail pages, as well as table of contents entries, cross-references, and index entries are active navigation elements. Cross-references and links are displayed in blue. Select these elements to quickly move through the document. Any page in the document or the entire document can be printed while viewing it in Acrobat Reader.

The Web site addresses provided in this document are valid at the time of publishing. If you find that a Web site address is no longer valid, use one of the available search engines to find the new address.

Table 1: Documentation Conventions

Bold type When used in procedures:

• Text entered by the reader

• Menu list items, buttons, programs, and other GUI elements selected with a mouse or keyboard by the reader

Italic type • Titles of books and various documents

• E-mail and Web site (or URL) addresses

• Cross-references to headings within this document

• Emphasis of an instruction or point

• Variables

Monospace type • Text that displays on the computer screen

• Examples of path names or coding sequences

Shortcut keys Keyboard keys or key combinations used to represent a specific command. These key combinations are indicated using a plus sign (+). For example, Alt+G. To use the shortcut keys, press and hold the first key (in this example, Alt) while pressing and releasing the second key (in this example, G).

Blue, blue, or blue type

In online versions of this document, hyperlinked elements that take the reader directly to cross-references, related topics, URL addresses. or windows from which to enter and send-e-mail messages

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http://www.adobe.com

Historical Database Reporting User Guide Related Documentation

Related DocumentationTable 2 lists the documents that can provide additional information about using the Historical Database product.

Abbreviations and AcronymsTable 3 lists the abbreviations and acronyms used in this document.

Table 2: Related Documentation

Document Name Document Number

Philips IntelliSpace Event Management Historical Database Product Installation help files

866030-90020

Philips IntelliSpace Event Management Database Administrator Guide

866030-90016

Table 3: Abbreviations and Acronyms

Abbreviation or Acronym

Description

ADT Admit, Discharge, Transfer

EIS Event Integration Service

ETL Extract, Transform, and Load (Data between heterogeneous locations)

EOC Event Orchestrator Client

GUI Graphical User Interface

HDB Historical Database

IMS Integrated Message Service

MAT Master Association Table

NPI Number Plan Indicator

PDF Portable Document Format

PIN Personal Identification Number

POC Point of Care

RPC Remote Procedure Call

SMTP Simple Mail Transfer Protocol

TON Type of Number

WCTP Wireless Communications Transfer Protocol

WTN Wireless Telephone Number

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Document History Historical Database Reporting User Guide

Document HistoryTable 4 lists the document history.

Table 4: Document History

DocumentRevision

Release Date

File NameProduct Version

A April 2012 Philips IntelliSpace Event Management Historical Database Reporting User Guide.pdf

11.00

B November 2013

Philips IntelliSpace Event Management Historical Database Reporting User Guide.pdf

11.00 SP1

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Chapter 1 Historical Database Reporting

his chapter provides information about Historical Database Reporting (HDB Reporting), including how to access and use the packaged reports to produce individual reports to display desired data. HDB Reporting uses a database that retains all production data. It

includes staff data that is received by Active Directory/LDAP.

T

In this chapter:

Historical Database on page 16

Reporting on page 17

Accessing Reports on page 18

Viewing Reports on page 21

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Historical Database Historical Database Reporting User Guide Version 11.00

Historical DatabaseHistorical Database Reporting (HDB Reporting) is a part of the IntelliSpace Event Management which aids clinicians to manage staff efficiency, address clinical alert fatigue and address patient satisfaction issues.

HDB is a Web application comprised of 11 reports. These reports provide historical data about alert and messaging activities. These reports are packaged to convey statistical and analytical information concerning the alerts and messages received about a caregivers end device.

These reports facilitate using the right data to drive alarm system improvement efforts and establish baseline alarm priority levels and checkpoints to evaluate the effectiveness of improvements made.

HDB Reporting allows you to:

• Study data accumulated over time

• Obtain metrics and trends

• Conduct analysis of alert generation & response

• Track EIS database configuration changes

The HDB reporting package uses the Microsoft® Reporting Services (a free component included with a Microsoft SQL Server license) to produce individual reports that display required data. The functionality included with Microsoft Reporting Services includes:

• Built-in security capability that can be configured at the Reporting Server and Windows Authentication levels

• Built-in exporting capability (to .pdf and xls) and built-in printing capability

• Built-in charting capability

• Built-in parameter creation

Note: For optimal functionality of HDB Reports you must have Internet Explorer 9 in Standards mode.

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Historical Database Reporting User Guide Version 11.00 Report Audiences

Report AudiencesThese reports are designed to assist a variety of job roles within an environment. Table 5 lists the HDB reports and the possible user type that may benefit from the specific report.

ReportingThe Historical Database Reports opens a landing page with links to 10 reports. Each link allows you to access and open the selected report. In these reports you can:

• Access historical data

• View, print, and save reports

• Sort and filter

• Send scheduled reports to a file or to a printer

• Export reports in various formats

• PDF (Portable Document Format)

• Microsoft Excel

• RTF (Rich Text Format)

• XML (Extensible Markup Language)

• CSV (comma-separated values)

• Prepare custom reports using various third-party applications designed to create reports from databases.

Table 5: Audiences for Reports

Report Type

Audience

CNONurse

ManagerCharge Nurse

Shift House Supervisor

CaregiverSystem

Admin/IT

Message Quickview X X X X

Caregiver Productivity Analysis X X X X

Caregiver Response Analysis X X X X

Caregiver Escalation Analysis X X X

Alert Volume by Location X X X

Alert Responsiveness by Location

X X

Alert Detail by Location X X X

Missed Alert Detail by Location X X X

Alert Analysis by Unit or Vendor X X X

Event Transcript Alert Selection X X X X

Event Transcript X X X X


Accessing Reports Historical Database Reporting User Guide Version 11.00

All reports from the landing page can be expanded or filtered. Some reports sort the results in each group by the Alert Date/Time fields. If a bed is assigned to two units (zones) at the same time, the information on the alerts for the bed appear twice in the report; once under each unit. This does not affect any aggregate totals, alert information is not counted twice, only affects that detail of the alert, appears under both unit headings.

Reports must be run and have results returned on screen before they can be printed or exported.

Reasons to Create Reports

You create reports in order to use the results of data analysis to formulate and disseminate recommendations for process change. Statistical and analytical tools are provided to manage reports that:

• Help analyze alert management data to resolve patient satisfaction issues

• Improve patient care through understanding trends and showing the paths to improvement

• Report on alert quality (alert escalation activity)

• Create business efficiencies and cutting operational costs

• Provide information for streamlining workflow

Accessing ReportsYou can access HDB Reporting through the Internet. Using Internet Explore 9.0 in Standards mode go to the identified Web site. For easier access to the Web site, you can either:

• Create a shortcut to the website on your desktop

• Create a favorite in Internet Explorer to link to the Web site

The landing page is the home page for accessing all of the reports. When you initially access reports the landing page displays.

To Access the Reports landing page:

1. Double-click the desktop shortcut or select the favorite link in Internet Explorer. The landing page, shown in Figure 1, displays listing the available reports.

Figure 1. HDB Reports Landing Page


Historical Database Reporting User Guide Version 11.00 Accessing Reports

2. Click the link for the report you want to access or select the report category from the page menu on the toolbar, and then select the specific report in the selected category.

Table 6 lists the report categories and individual reports.

Report Fields

After selecting the type of report to run, you must enter the parameters for that report and the variable ranges specific to the report to be viewed, as shown in Figure 2.

Table 6: Report Categories and Individual Reports

Report Category Individual Reports

Quickview • Message Quickview Report on page 24

Analysis by Caregiver • Caregiver Escalation Analysis Report on page 28

• Caregiver Response Analysis Report on page 29

• Caregiver Productivity Analysis Report on page 31

Analysis by Location • Alert Detail by Location Report on page 36

• Alert Responsiveness by Location Report on page 38

• Alert Volume by Location Report on page 41

• Missed Alert Detail by Location Report on page 43

Historical Comparison • Alert Analysis by Unit and Vendor on page 46

Event Transcript • Event Transcript Alert Selection Report on page 52

• Event Transcript Report on page 53 (only accessible through the Event Transcript Alert Selection Report)

Figure 2. Report Parameters and Variable Ranges


Accessing Reports Historical Database Reporting User Guide Version 11.00

Report Field Definitions

The IntelliSpace Event Management Reports have some combination of the following fields. This table defines all of the report fields.

Report Headers

All the IntelliSpace Event Management Reports contain the headers:

• Name of the report

• Date range of the report

• Name of the hospital

Filters

Some reports can be filtered or expanded to view specific information. These reports can be accessed from the landing page or from inside the parent report.

Table 7: Report Field Definitions

Field Definition

*Start Date Enter the beginning date of the range to be set. (From). You can either type in the dates using the mm/ dd/yyyy format or you can click the calendar to the right of the field and select the date range.

*End Date Finishing date of the range to be set. (To). You can either type in the dates using the mm/dd/yyyy format or you can click the calendar to the right of the field and select the date range.

*Start Time Hours Mins Enter the beginning time of the range to be set (From). Click the drop-down arrow to select start time.

*End Time Hours Mins Finishing time of the range to be set (To). Click the drop-down arrow to select end time.

Unit (Zone) The location of beds in a hospital.

Job Role Positions within a hospital or clinical environment. Click the drop-down arrow and select the check box next to the selected role.

Caregiver Individual that assists a patient.

Sensitivity Alert Type

Start Month Enter the beginning month of the range to be set (From).

End Month Finishing time of the range to be set (To).

Start Year Enter the beginning year of the range to be set (From).

End Year Finishing time of the range to be set (To).

Vendor Filter data from the selected vendor (inputsystem).

Location Bed

Note: Fields marked with an asterisk are required.


Historical Database Reporting User Guide Version 11.00 Viewing Reports

Viewing ReportsBelow are the steps to view any HDB reports:

1. Access the report that you are going to run. Refer to Accessing Reports on page 18.

2. Enter the parameters for each field. For more information on report fields, refer to Report Fields on page 19. Fields marked with an asterisk are required.

3. Click View Report.

Note: When exporting to pdf, expand whichever detail you want to save because the “+” does not display in the exported report.


Viewing Reports Historical Database Reporting User Guide Version 11.00


Chapter 2 Quickview Report

his chapter provides information about the Message Quickview report which shows the overall caregivers message load. This report determines the amount of alerts being sent within a unit during a specified period of time and is categorized as Volume of Dispatched

Messages.

T

In this chapter:

Message Quickview Report on page 24

Uses for Message Quickview Report on page 26

Accessing and Viewing the Message Quickview Report on page 26

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Message Quickview Report Historical Database Reporting User Guide Version 11.00

Message Quickview ReportThe Message Quickview Report gives an overall summary of each caregiver’s message volume by input vendor or message source by unit for a specific time period, as shown in Figure 4. The Message Quickview Report is available for either one and two way devices. Figure 3 shows the Message Quickview Parameters page.

The Message Quickview report gives an overall summary of each caregiver’s message volume by input vendor or message source by unit for a specific time period.

There are two types of Message Quickview reports:

• Messages routed through IntelliSpace Event Management may originate from an alert (for example from a patient monitoring or nurse call system).

• Messages routed from individuals sending messages manually through our system.

Figure 3. Message Quickview Parameters Page.

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Historical Database Reporting User Guide Version 11.00 Message Quickview Report

.

Filters

In the Message Quickview Report you can expand the data by clicking on the expander + next to the caregivers name to see more information. To collapse click the - next to the caregivers name.

Report Columns

Table 8 describes the report columns for Message Quickview Report.

Figure 4. Message Quickview Report

Table 8: Message Quickview Report Columns

Column Definition

Report Header Message activity

Caregiver Lists the name of the receiver of the message.

Vendor Message initiator. Messages routed through IntelliSpaceEvent Management may originate from an alert. For example,from a patient monitoring or nurse call system.

Total Messages Lists the number of messages received.

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Uses for Message Quickview Report Historical Database Reporting User Guide Version 11.00

Uses for Message Quickview ReportUse the Message Quickview report to determine if a caregiver received an internal system message. Messages routed through an event management system, by vendor or messaging, may originate from an alert or from individuals sending messages manually though the system.

Other uses for the Message Quickview report include:

• Quickly review message activity for a caregiver.

• Quickly determine potential need for additional caregiver assistance.

• To assess a specific caregiver assignments to determine assignments of beds for that caregiver.

• To determine if and when you need additional caregiver assistance by reviewing total alert volume by vendor.

• IT may use the report to investigate issues with actual messages being sent out, when there are no messages from a vendor, or an overload of messages from a vendor.

• Investigate possible system issues.

• To determine the total number of alerts that are received within a particular unit.

• Ability to select a particular caregiver and understand by vendor the breakdown of the alerts the caregiver received.

Accessing and Viewing the Message Quickview Report• Access the Message Quickview report. Refer to Accessing Reports on page 18.

• Enter the parameters for each field of the Message Quickview Report. For more information on report fields, refer to Report Field Definitions on page 20.

• View Report. Refer to Viewing Reports on page 21.

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Chapter 3 Analysis by Caregiver Reports

his chapter provides information about Analysis by Caregiver Reports. These reports include Caregiver Escalation Analysis, Caregiver Response Analysis and Caregiver Productivity Analysis which gives the total number of messages accepted, rejected and

missed by caregivers. These reports are categorized as Caregiver Productivity.

T

In this chapter:

Caregiver Escalation Analysis Report on page 28

Caregiver Response Analysis Report on page 29

Caregiver Productivity Analysis Report on page 31

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Caregiver Escalation Analysis Report Historical Database Reporting User Guide Version 11.00

Caregiver Escalation Analysis ReportThis report summarizes the total number of dispatched messages to each caregiver with a two-way device, classified by the escalation level and the type of response (accepted, rejected or no response) made by the caregiver. Figure 5 shows the Caregiver Escalation Analysis Parameters page. Figure 6 shows the Caregiver Escalation Analysis Report.

Filters

The links (blue underlined text or numbers) can be selected to access other reports providing more details. Hover over the link to show the report that will display if the link is selected.

Figure 5. Caregiver Escalation Analysis Report Parameters Page

Figure 6. Caregiver Escalation Analysis Report

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Historical Database Reporting User Guide Version 11.00 Caregiver Response Analysis Report

Report Columns

Table 9 describes the report columns for the Caregiver Escalation Analysis Report.

Uses for Caregiver Escalation Analysis Report

The Caregiver Escalation Analysis Report allows management to look, by caregiver and job role, at the escalation level and response type (accepted, rejected, or no response).

By specific caregiver the report lists the sensitivity, the time of the alert, response (accept, reject or no response) and the originating bed of all the alerts within a level the caregiver received within the specified time period.

Other uses for the Caregiver Escalation Analysis Report include:

• As a tool, to assess a staff member’s overall response to alerts, including evaluation periods.

• As a tool, to assess a specific staff member’s alert load during a particular shift.


• Confirm caregiver’s alert load based on assigned work flows.

• Analyze by caregiver their responsiveness to alerts they are receiving.

• By specific caregiver and job role, track the response type (accepted, rejected, or no response) to determine the caregiver capacity.

• Assess the total alerts within a specific level to provide details of the alerts for a specific caregiver.

Accessing and Viewing the Caregiver Escalation Analysis Report

1. Access the Caregiver Escalation Analysis Report. Refer to Accessing Reports on page 18.

2. Enter the parameters for each field of the Caregiver Escalation Analysis Report. For more information on report fields, refer to Report Fields on page 19.

3. View Report. Refer to Viewing Reports on page 21.

Caregiver Response Analysis ReportThe Caregiver Response Analysis Report are is used as an assessment tool of responsiveness to alerts based on the vendor. This report provides the detail of dispatched messages to each caregiver with a two-way device, grouped by the caregiver and the escalation level. Additional details of the alerts that are the source of the caregiver’s messages, including the vendor, category, and sensitivity associated with the originating alert are also included. The caregivers are

Table 9: Caregiver Escalation Analysis Report Columns

Column Definition


Job Role Receiver’s position

Response Type Notes how the caregiver responded to the alert received.

Level 1 Notes the assigned level for the caregiver.




Caregiver Response Analysis Report Historical Database Reporting User Guide Version 11.00

the user recipients or group member recipients. Device recipients and groups are not included in this report. Figure 7 shows the Caregiver Response Analysis Parameters page. Figure 8 shows the Caregiver Response Analysis Report.

Filters


Figure 7. Caregiver Response Analysis Parameters Page

Figure 8. Caregiver Response Analysis Report


Historical Database Reporting User Guide Version 11.00 Caregiver Productivity Analysis Report

Report Columns

Table 10 describes the report columns for the Caregiver Response Analysis Report.

Uses for Caregiver Response Analysis Report

Some uses for the Caregiver Response Analysis Report are:

• Assess volume of alerts per caregiver to determine whether:

• Single patient is overwhelming a caregiver with alerts

• A caregiver rejects or ignores alerts

• Additional help is required to off-load caregiver

• Management can use report for trending of caregiver responsiveness

• Authorized personnel can run report in case of an unexpected event

Accessing and Viewing Caregiver Response Analysis Report

1. Access the Caregiver Response Analysis Report. Refer to Accessing Reports on page 18.

2. Enter the parameters for each field of the Caregiver Response Analysis report. For more information on report fields, Refer to Report Fields on page 19.


Caregiver Productivity Analysis ReportThis report summarizes the total number of dispatched messages to each caregiver with a two-way device, classified by the type of response (accepted, rejected or no response) that is made by the caregiver. This report is beneficial for staff that are accountable for responding to alarms when received on end devices.

The Caregiver Productivity Analysis also provides a percentage of the total number of messages accepted, rejected and not responded to. This report can be filtered or expanded to provide an Escalation Analysis by selecting an individual caregiver. Figure 9 shows the Caregiver Productivity Analysis Parameters page. Figure 10 shows the Caregiver Productivity Analysis Report.

Table 10: Caregiver Response Analysis Report Columns

Column Definition

Vendor Where the alert is input to and is sent from

Category Associated with the source alert

Sensitivity Received alert categorized by level of urgency

Alert Time Time the message was received

Response Type Accepted or rejected by reply text

Location Bed of the received message


Caregiver Productivity Analysis Report Historical Database Reporting User Guide Version 11.00

.

Filters


Report Columns

Table 11 describes the report columns for the Caregiver Productivity Analysis Report.

Figure 9. Caregiver Productivity Analysis Parameters Page

Figure 10. Caregiver Productivity Analysis Report

Table 11: Caregiver Productivity Analysis Report Columns

Column Definition


Job Role Receiver’s position

Total Accepted The sum of accepted dispatched messages.

Accepted % Percentage accepted

Total Rejected The sum of the rejected dispatched messages.


Historical Database Reporting User Guide Version 11.00 Caregiver Productivity Analysis Report

Uses for Caregiver Productivity Analysis Report

Some uses for the Caregiver Response Analysis Report are:

• As a tool to assess a staff member’s overall response to alerts, including evaluation periods.

• As a tool to assess a specific staff member’s alert load during a particular shift.


• Assess volume of alerts per caregiver to determine:

• Single patient is overwhelming a caregiver with alerts.

• A caregiver is rejecting/ignoring alerts.

• If additional help is required to off-load caregiver.

• In case of a sentinel event.

• Allows management to look at a specific caregiver to review their response to alerts received on their device.

• A caregiver can determine the total number of alerts they received within a designated period of time.

• As a tool to assess review each caregiver to see if they are responding, rejecting, or ignoring alert sent to their devices.

Accessing and Viewing Caregiver Productivity Analysis Report

1. Access the Caregiver Productivity Analysis Report. Refer to Accessing Reports on page 18.

2. Enter the parameters for each field of the Caregiver Productivity Analysis report. For more information on report fields, refer to Report Fields on page 19.


Rejected % Percentage rejected

Total No Response The sum of the no response dispatched messages.

No Response % Percentage no response

Total The sum of the Accepted, Rejected and No Response dispatched messages.

Table 11: Caregiver Productivity Analysis Report Columns (Continued)

Column Definition


Caregiver Productivity Analysis Report Historical Database Reporting User Guide Version 11.00


Chapter 4 Analysis by Location Reports

his chapter provides information about Analysis by Location Reports. These reports include Alert Detail by Location, Alert Responsiveness by Location, Alert Volume by Location and Missed Alert Detail by Location which provides alert activity for a location or

bed. These reports are categorized as Alert Activity by Location.

Note: If a location is assigned to more than one zone, then the Analysis by Location Reports contain the information for that location for both zones.

T

In this chapter:

Alert Detail by Location Report on page 36

Alert Responsiveness by Location Report on page 38

Alert Volume by Location Report on page 41

Missed Alert Detail by Location Report on page 43

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Alert Detail by Location Report Historical Database Reporting User Guide Version 11.00

Alert Detail by Location ReportThe Alert Detail by Location Report is an expanded report that displays specific detail on the dispatch history of each alert received for a location (bed). Alerts are included whether they were delivered to a device or not, and whether they were sent to one-way devices or two-way devices. This report can be used to help individualize alert parameters, (for example, possible patient monitoring adjustments). This report can be used as a reactive measure to further investigate data in the Alert Volume by Location Report. This report provides the individual alerts per patient. Selecting one of the alerts expands the row to show the history of the alert. Figure 11 shows the Alert Detail by Location Parameters page. Figure 12 shows the Alert Detail by Location Report and Figure 13 shows the expanded details for the first Alert Text listed in the Alert Detail by Location Report.

Figure 11. Alert Detail by Location Parameters Page

Figure 12. Alert Detail by Location Report

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Historical Database Reporting User Guide Version 11.00 Alert Detail by Location Report

Report Columns

Table 12 describes the report columns for Alert Detail by Location Report.

Figure 13. Alert Detail by Location Report Expanded with Details

Table 12: Caregiver Response Analysis Report Columns

Column Definition

Alert Time Time alert was received.

Sensitivity Received alert categorized by level of urgency.

Alert Text Actual message received.

Status Time Time of the message status.

Status State of the message. Whether it was received or rejected.

Level Escalation level of the message.

Recipient Receiver of the alert.

Job Role Position of the receiver of the alert.

Device The type of equipment used to receive message alerts.

Device Type The type of device which must be selected in Orchestrator when creating a new device


Alert Responsiveness by Location Report Historical Database Reporting User Guide Version 11.00

Uses for Alert Detail by Location Report

Some uses for the Alert Detail by Location Report are:

• To further investigate if a clinician is reporting whether a patient is overwhelming them with alerts.

• Aid in investigating alert fatigue based on clinical feedback.

• Reviewing the detailed alarm data to see what, if any, adjustments need or can be made.

• IT may run this report to investigate why notifications are not being received, for example, incorrect configuration in the system.

Note: Because a large quantity of alert detail data can be present, even in a short time range, it is recommend that the Alert Detail by Location Report be run for no more than a day's worth of data at one time. Running the report for longer time ranges can result in poor performance and out-of-memory conditions.

Accessing and Viewing Alert Detail by Location Report

1. Access the Alert Detail by Location Report. Refer to Accessing Reports on page 18.

2. Enter the parameters for each field of the Alert Detail by Location Report. For more information on report fields, refer to Report Fields on page 19.


Alert Responsiveness by Location ReportThe Alert Responsiveness by Location Report summarize the total number of alerts received for each location (bed). This report assists in determining if issues are being encountered with the alerting system or clinical responsiveness. This report provides the alert detail by bed including the sensitivity and total number of escalations. Additionally, this report provides the total number of missed alerts with explanations.

Alerts are included only if they were sent to at least one two-way device or they were not sent to any device due to an assignment or communication failure.

This report provides information related to the total number of escalations per location. Each alert type (sensitivity) is broken down to show the total number of missed alerts from the total number of alerts received. There are three categories shown as reasons for missed alerts: undeliverable, no assignment and not accepted. These individual categories can be expanded to show more detail in the Missed Alert Detail by Location Report. Figure 14 shows the Alert Responsiveness by Location Parameters page. Figure 15 shows the Alert Responsiveness by Location Report.

Figure 14. Alert Responsiveness by Location Parameters page


Historical Database Reporting User Guide Version 11.00 Alert Responsiveness by Location Report

Filters


Report Columns

Table 13 describes the report columns for the Caregiver Productivity Analysis Report.

Figure 15. Alert Responsiveness by Location Report

Table 13: Alert Responsiveness by Location Report Columns

Column Definition

Location Bed/zone of the received message.


Total Alerts Sum of alerts received.

Total Escalations Total number of escalations to the next level.

Total Missed Alerts (Undeliverable)

The dispatch service has not received a Delivered or Read notification for a message dispatched to a two-way device. The most likely cause is that the device is out of range or is turned off.


Alert Responsiveness by Location Report Historical Database Reporting User Guide Version 11.00

Uses for Alert Responsiveness by Location Report

Some uses for the Alert Responsiveness by Location Report are:

• Reactive measure to clinician or patient/family complaints.

• Use to periodically review alert activity for trends and metrics associated with responsiveness.

• use to investigate complaints about the lack of responsiveness to patient alarms.

• Check to see if what type of alarms are actually being sent to an end device.

• Authorized personnel can run this report periodically to see trends and metrics associated with responsiveness.

• System administrator/Technical Consultant can run the report to check for data that is not configured properly in the system, for example; no valid assignment or undeliverable.

• Allows management to look at a specific unit:

• By Bed the total number of alerts with a breakdown of the sensitivity (Yellow, Red, etc.) of the alert.

• Expand the report by specific bed to open the Alert Detail by Location Report and review the actual alert text to determine whether the alerts are actionable.

• Authorized personnel can run this report if someone complains about the lack of responsiveness to patient alarms.

• IT can run this report to investigate issues escalated to them, for example, a clinician reports they are not receiving notifications.

• The System Administrator can run the report to check for data that is not configured properly in the system, for example, no valid assignment or undeliverable message.

Accessing and Viewing Alert Responsiveness by Location Report

1. Access the Alert Responsiveness by Location Report. Refer to Accessing Reports on page 18.

2. Enter the parameters for each field of the Alert Responsiveness by Location report. For more information on report fields, refer to Report Fields on page 19.


Total Missed Alerts (No Valid Assignment)

An alert cannot be dispatched because one of three cases exists:

• Location did not match to any beds in the database.

• The location matched, but no staff were assigned to it.

• All staff were filtered based on availability or sensitivity.

Total Missed Alerts (Not Accepted)

An alert is counted as Not Accepted missed alert if the alert is successfully dispatched to at least one two-way device on any escalation level and no recipient replies to the alert with a response of Accepted.

Table 13: Alert Responsiveness by Location Report Columns (Continued)

Column Definition


Historical Database Reporting User Guide Version 11.00 Alert Volume by Location Report

Alert Volume by Location ReportThe Alert Volume by Location Report is used to clarify the number of alarms being generated by bed within a unit. These reports summarize the total number of alerts received for each location (bed). Alerts are included whether delivered to a device or not and whether sent to one-way devices or two-way devices.

The report also details the total number of alerts received into the levels to which they were sent. For example, if a message was sent to level 1 but rejected and then sent to level 2 where it was accepted, it would show that the message was sent to level 1 and to level 2. The report also notes how many total alerts per alert type (sensitivity) were escalated. Figure 16 shows the Alert Volume by Location Report Parameters page. Figure 17 shows the Alert Volume by Location Report.

Figure 16. Alert Volume by Location Report Parameters Page

Figure 17. Alert Volume by Location Report


Alert Volume by Location Report Historical Database Reporting User Guide Version 11.00

Filters


Report Columns

Table 14 describes the report columns for the Alert Volume by Location Report.

Uses for Alert Volume by Location Report

Some uses for the Alert Volume by Location Report are:

• Allows management to look at a specific bed and determine the total number of alerts.

• By bed you can examine the total number of alerts, the total alerts that escalated and what level of escalation by message.

• By bed, a sensitivity can be expanded of each category to view total alerts, total escalations and total by Level 1, 2 or 3.

• By expanding the sensitivity for a bed the specific detail of each alert received displays.

• Determine assignments at shift change (alert volume during prior shift).

• Assignment balancing (pinpoint high volume alerts by bed).

• Adjustment in assignments during a shift.

• Monitor specific locations for alert volume.

• Track performance issues.

• Provides a mechanism by location to determine alert volume by vendor.

• Provide other staff members (for example, physicians) alert patterns of a specific location and or bed (patient).

Accessing and Viewing Alert Volume by Location Report

1. Access the Alert Volume by Location Report. Refer to Accessing Reports on page 18.

2. Enter the parameters for each field of the Alert Volume by Location Report. For more information on report fields, refer to Report Fields on page 19.

Table 14: Alert Volume by Location Report Columns

Column Definition



Total Alerts Sum of alerts received.

Total Escalations Sum of all escalations that go to the next level. If there are only one-way devices on a level, and the alert goes to the next level, it is not counted in the escalations. Only levels that have a two-way device as a recipient are counted.

Total Messages Level 1 Lists the number of messages received at Level 1.




Historical Database Reporting User Guide Version 11.00 Missed Alert Detail by Location Report


Missed Alert Detail by Location ReportThe Missed Alert Detail by Location Report determines the number and type of missed alerts within a specific unit (NICU, Pediatrics, ICU, etc.). They allow management to access a detailed history of each missed alert by bed within a unit. This report also displays specific detail on the dispatch history of each missed alert for a location (bed). Alerts are included only if they were sent to a one two-way device or if they were not sent to any device due to an assignment or communication failure. Figure 18 shows the Missed Alert Details by Location Report Parameters page. Figure 19 shows the Missed Alert Details by Location Report.

Figure 18. Missed Alert Details by Location Report Parameters Page

Figure 19. Missed Alert Details by Location Report


Missed Alert Detail by Location Report Historical Database Reporting User Guide Version 11.00

Report Columns

Table 15 describes the report columns for the Missed Alert Details by Location Report.

Uses for Missed Alert Details by Location Report

Some uses for the Missed Alert Details by Location Report are:

• Determine what alerts have occurred at a particular patient location.

• Investigate invalid device assignment and other system configuration issues.

• To further investigate escalation issues to help determine the root cause.

• Track the time, by bed, the alert was sent and when the alert expired.

• View sensitivity and actual alert text of the missed message.

• By expanding the alert text, bring up the detail of the actual alert including the time, statuses, level, caregiver who received the alert, job role and device type.

Accessing and Viewing Missed Alert Details by Location Report

1. Access the Missed Alert Detail by Location Report. Refer to Accessing Reports on page 18.

2. Enter the parameters for each field of the Missed Alert Detail by Location Report. For more information on report fields, refer to Report Fields on page 19.


Table 15: Missed Alert Details by Location Report Columns

Column Definition

Alert Time Time alert was received.

Alert Expiration Time Tome received alert ends.


Alert Text Message of what is needed by patient.


Chapter 5 Historical Comparison Report

his chapter provides information about the Historical Comparison Report. The report is the Alert Analysis by Unit and Vendor which gives the number of alerts and escalations by unit, year, month and vendor. This report is categorized as Historical Analysis. T

In this chapter:

Alert Analysis by Unit and Vendor on page 46

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Alert Analysis by Unit and Vendor Historical Database Reporting User Guide Version 11.00

Alert Analysis by Unit and VendorThe Alert Analysis by Unit and Vendor Report summarizes the total number of alerts received for each unit by vendor and the total number of escalations received for each unit by vendor per month and/or year. Alerts are included whether they were delivered to a device or not and whether they were sent to one-way devices or two-way devices. The use of this report allows for management to get a summary of the total number of alerts received by the vendor for each unit on a monthly basis.

Figure 20 shows the Alert Analysis by Unit and Vendor Report Parameters page. Figure 21. on page 47 shows the Alert Analysis by Unit and Vendor Report for two units.This report can also be displayed as a chart, as shown in for two units.

Note: This job runs once a day and at the end of installation. If the transformation process for the existing production data has not completed when the job is initially run, no data will be available for this report until the daily run of the job. The job can also be run manually at any time.

Figure 20. Alert Analysis by Unit and Vendor Report Parameters Page

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Historical Database Reporting User Guide Version 11.00 Alert Analysis by Unit and Vendor

Figure 21. Alert Analysis by Unit and Vendor Report



Report Columns

Table 16 describes the report columns for the Missed Alert Details by Location Report.

Figure 22. Alert Analysis by Unit and Vendor Report - Graphical Display

Table 16: Alert Analysis by Unit and Vendor Report Columns

Column Definition

Total # of Alerts Sum of alerts received.

Total # of Escalations Sum of the escalations that go to the next level.

If there are only one-way devices on a level, and the alert escalates to the next level, that alert does not count in escalations. Only levels that have a two-way device are counted.


Historical Database Reporting User Guide Version 11.00 Alert Analysis by Unit and Vendor

Uses for Alert Analysis by Unit and Vendor Report

Some uses for the Alert Analysis by Unit and Vendor Report are:

• By vendor system (Patient Monitoring, Nurse Call, etc) the alert system activities can be tracked monthly to determine if positive outcomes occurred from changes made to the alarm management strategy.

• Using the total number of escalated alerts, determine by vendor how many alerts are actually being escalated within the workflow

• Manage the monitors more effectively using the data provided per unit so that Management can determine the number of alerts being received for each alerting system.

• Follow trending capabilities to assess alert fatigue related to number of alerts being received when changes are made to a new or existing integration.

• Improve process workflow efficiencies by finding ways to reduce the number of escalations per month.

Accessing and Viewing Alert Analysis by Unit and Vendor Report

1. Access the Alert Analysis by Unit and Vendor Report. Refer to Accessing Reports on page 18.

2. Enter the parameters for each field of the Alert Analysis by Unit and Vendor Report. For more information on report fields, refer to Report Fields on page 19.



Chapter 6 Event Transcript Reports

his chapter provides information about Event Transcript Reports. These reports include Event Transcript and Event Transcript Alert Selection which provides a complete list of alert details from inception to closure. These reports are categorized as Alert Traceability

Detail.

T

In this chapter:

Event Transcript Alert Selection Report on page 52

Event Transcript Report on page 53

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Event Transcript Alert Selection Report Historical Database Reporting User Guide Version 11.00

Event Transcript Alert Selection ReportThe Event Transcript Alert Selection Report provides the source for selecting an alert to be displayed in the Event Transcript report. The report displays information for only one alert at a time, on a separate row in the report. A filterable list is provided and an alert can be selected to see the Event Transcript detail. This report provides a detailed analysis of a selected event with complete alert details from inception to closure.

Figure 23 shows the Event Transcript Alert Selection Report Parameters page. Figure 24 shows the Event Transcript Alert Selection Report.

Report Columns

Table 17 describes the report columns for the Event Transcript Alert Selection Report.

Figure 23. Event Transcript Alert Selection Report Parameters Page

Figure 24. Event Transcript Alert Selection Report

Table 17: Event Transcript Alert Selection Report Columns

Column Definition

Alert Time Time the message was received.


Sensitivity How the message is categorized.

Alert Text The actual message.

Event Time Time that event took place.

Event Transcript Itemization of the event that transpired.

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Historical Database Reporting User Guide Version 11.00 Event Transcript Report

Uses for Event Transcript Alert Selection Report

The Event Transcript Alert Selection Report aids in determining the root cause analysis for a selected event.

Accessing and Viewing Event Transcript Alert Selection Report

1. Access the Event Transcript Alert Selection Report. Refer to Accessing Reports on page 18.

2. Enter the parameters for each field of the Event Transcript Alert Selection Report. For more information on report fields, refer to Report Fields on page 19.


Event Transcript ReportThe Event Transcript Report provides a detailed analysis of a selected event with complete alert details from inception to closure. The report displays information for only one alert at a time. The Event Transcript Report is only accessible through the Event Transcript Alert Selection Report by selecting a specific alert (refer to Figure 24. on page 52). For an alert to be included, it must have reached a final state in the Event Management system. These final states are: System Reset, Operator Reset, Expired, and Discarded. Alerts that are in any of the following states when the report is run will be excluded: Active, Operator Active, Delayed. Additional limitations on whether the alert is included in the report are based on the inclusion/exclusion criteria in the user-supplied input parameters.

Uses for Event Transcript Report

Some uses for the Event Transcript Report are:

• Provides complete details for a specific alert to aid in root cause analysis.

• The actual message recipient details are available including any status change of the alert and the detail of the message activity with time stamp.

Note: This report is not a root cause analysis in itself but is an aid to help determine the actual events around an alert.

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Event Transcript Report Historical Database Reporting User Guide Version 11.00

Accessing and Viewing Event Transcript Report

In the Event Transcript Alert Selection Report, select the Alert text to review the event transcript, as shown in Figure 24. on page 52. The Event Transcript Report, shown in Figure 25 displays.

Figure 25. The Event Transcript Report for the Selected Alert

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Contact InformationVisit the Philips Web site (www.philips.com/IntelliSpaceEventManagement) for product information, technical support, or to provide your comments about Philips products.

Contact the following groups directly for specific information or assistance.

Sales Information

E-mail address: [email protected] number: 1-561-361-6991Telephone number: 1-866-363-7446

Technical Support for Products and Solutions

E-mail address: [email protected] Number: 1-561-886-3181 Telephone number: 1-800-722-9377 (Option 2, then Option 3)

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