August 2013 • Newsletter

Chelsey Spurgin VP of ImplementationsBoulder, CO

August 2013Page 2

In June, our staffing department put on

the first ever recruiting summit.

Members of the corporate office

traveled to Tennessee to visit our Knoxville

team for a study break before their

finals.

A few brave folks from the office following the North Texas

Hero Rush!

Amanda, VP of Client Services, warming up before the first

company softball game.

Following the disaster that took place in West, Texas, our corporate office (even our

youngest members) pitched in to donate supplies to the victims.

What’s New?

The second winner of the $2500 scholarship was Amir Sheath, from our Louisville team. Want to be our next winner? Refer a friend to scribe with us! Visit the scribe blog or log in to your ShiftAdmin account to learn more and submit your entry.

The 10th annual Broders ER Golf Classic was held on May 31st, 2013. Some of our corporate employees and scribes

joined in and spent the day on the golf course to help raise money for The Injury Prevention Center of Greater Dallas. With a total of 147 players and 23 volunteers, the event raised over 38,000 dollars to help make our community a

safe place to live, work and play. For more information on The Injury Prevention Center, visit

http://www.injurypreventioncenter.org/.

Connect the Docs Winner

10th Annual Broders ER Golf Classic

Page 3 August 2013

Jason Barber and Laura Bustamante announcing the winner.

“Cheers to PhysAssist for the Connect The Docs scholarship! Here’s a picture of me working on my

masters with Justice ‘Skull’ia, my accomplice.”

Scribe Spotlight

Travis BucknerTravis began scribing with PhysAssist in May of 2012. Since then, he has worked as a Chief Scribe, Lead Trainer, and Certified Trainer Scribe (CTS). He shared some of his experiences and advice to current scribes.

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What kinds of leadership roles have you held while at PhysAssist?I have been a Chief Scribe, CTS (Certified Trainer Scribe), and a Lead Trainer. As a chief scribe, I had the privilege of overseeing a team in Oklahoma City with a five other scribes. We were a very small team and it was a great experience. As a CTS, I had the opportunity to travel to other sites, including to the corporate office in Fort Worth, to help train new scribes. Becoming a CTS is a great opportunity because it allows you the opportunity to meet new scribes and show them the ropes. You also become a better scribe because you master your own skills as you’re teaching others. As a Lead Trainer, I oversee the implementation of a new scribe program. It’s my job to ensure that all training is going on appropriately and the physicians know what to expect during an implementation. This has been a great experience because it has allowed me to see how medicine is practiced in other parts of the world. These experiences have been great in expanding my leadership roles.

How has scribing benefited you in fulfilling your future career goals?Those who are close to me know I have attempted the MCAT multiple times and still have not reached my goal score that I consider competitive. I didn’t think that the medical school I wanted to attend would consider me because my MCAT score was lower than their average. During my interview, the only thing we talked about was my scribing experience. My MCAT score was never mentioned because we were too busy talking about all my experiences with PhysAssist. I honestly believe that PhysAssist is the reason I got into medical school and I am forever grateful for the invaluable experience.

Do you have a favorite memory from your time as a scribe?During my time as chief scribe in Oklahoma City, I went to the medical director to say goodbye because I was starting a different position within the company. During my meeting with him, we talked about my future plans and how I was preparing to begin medical school in the fall. He told me that he really appreciated all my hard work. At the end of our interview, he informed me that if I decide to go into emergency medicine after medical school, I would have a job lined up at their hospital. This was probably the best moment because it just shows that if you really work hard at something you’re passionate about, you can accomplish anything.

What advice can you give to current and future scribes?The best part of being a scribe is learning something new every day. My advice is to keep an open mind during every shift and make it a goal to learn something new every day. You will get out of this job what you put into it. If you work hard and become a great scribe, not only will you get great experience, but you’ll also make valuable connections for the rest of your life. I’ll be the first to admit that being a scribe can be very stressful at times, but so can life and so can a career in medicine. I try to make every day count by living by the quote, “Suffer the pain of discipline, or suffer the pain of regret.”

What are your plans after leaving PhysAssist? This summer, a buddy and I will be backpacking across Europe, Germany, Croatia, Greece, Italy, Switzerland, Spain, and a few other countries. When I get back from Europe in July, I will head to Tulsa, Oklahoma where I will begin medical school at Oklahoma State University College of Osteopathic Medicine.

August 2013

Chief Scribes Visit Fort Worth for Leadership Conference

The first of two Chief Scribe Leadership Conferences was held in July. Eighteen Chiefs traveled to our corporate office in Fort Worth, Texas, to participate in a two-day leadership conference put on by the Client Services department.

There were a variety of speakers including physician leaders and corporate VPs. Some of the topics covered included effective communication, conflict resolution, time management, emergency department metrics, and leadership in healthcare.

Besides hearing from corporate leaders, the Chiefs also spent time with their CSM’s (Client Services Managers) and CSD’s (Client Services Directors). They also spent time with other corporate employees’ with whom they work with most often. Members from the training, scheduling and staffing departments all made presentations and took time to answer questions and help solve any problems they were currently facing at their sites.

The chiefs also had the opportunity to learn from each other as they worked through several role-play scenarios based on conflicts and issues that Chief Scribes commonly face.

The next Chief Scribe Leadership Conference is scheduled for August 14th and 15th.

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Members of the Client Services department treated the chiefs to dinner at Jake’s Hamburger’s in downtown Fort Worth.

August 2013

Medical researchers contend that

no disease ever identified has

been completely eradicated.

Apples are more efficient than caffeine in keeping people awake in the

mornings.

Your body uses 300 muscles to balance itself when you are standing still.

Before you go,Did you know...?

“Dystextia” - difficulty texting is being used to help diagnose strokes.

Like aphasia, it shows language processing

errors.