physical distancing -...

SAMPLE COVIDSafe Plan

For the Commercial Passenger Vehicle Industry

November 2020

Table of Contents1.Physical Distancing81.1.Physical Distancing and Space Allocation81.2.Workforce Segregation112.Masks and Personal Protective Equipment132.1.Risk Assessment and Training133.Hygiene and Worker Health143.1.Hygiene143.2.Health and Wellbeing of Workers154.Cleaning and Sanitisation174.1.Cleaning and Sanitisation175.Record Keeping and Training185.1.Record Keeping185.2.Training206.Actions if Illness is Suspected or Confirmed226.1.Responding to a Suspected or Confirmed COVID-19 case22Appendix 1 CPVV Guidelines – Transporting High Risk and COVID-19 Positive Passengers in CPVs (June 2020)26Appendix 2 CPVV Updated Guidelines: Transporting High Risk and COVID-19 Passengers in CPV27Appendix 3 CPVV Industry Cleaning Guidelines28Appendix 4 CPVV – CVP Cleaning Laws Explained Factsheet29Appendix 5 CPVV – How to Clean CPVs, Driver Factsheet30Appendix 6 CPVV Record of Cleaning Activities31Appendix 7 Key Weblinks and Information32Appendix 8 Control and Communication33Appendix 9 Safe Work Australia COVID-19 Service Cleaning Protocols – Non-Healthcare Workplace34Appendix 10 COVID-19 Risk Assessment – Closure and Cleaning/Disinfecting35Appendix 11 COVID-19 Health Declaration Procedure36Appendix 12 COVID Marshal Duties and Support37

Introduction

All booking services providers must have a COVIDSafe Plan. You do not need an individual plan for every vehicle in your fleet. Any drivers affiliated with your business must comply with your COVIDSafe Plan.

Drivers must comply with any requirements of the COVIDSafe Plan of their booking service provider.

If you are not associated with a booking service provider, you must have your own COVIDSafe Plan.

This SAMPLE COVIDSafe Plan provides a summary of controls and actions to keep Victorian-based booking service providers (BSPs), drivers, vehicle owners vehicle owners, passengers, workers (including contractors) and the community safe. It applies to all areas under control of commercial passenger vehicle (CPV) (taxi, rideshare vehicle and hire car) vehicle owners and booking service providers and includes federal and state COVIDSafe requirements. Key control documents are attached to this plan to help BSPs set up, put in place, monitor, review and revise effective COVIDSafe controls for their business activities.

The COVIDSafe controls explained in this document have been broken down into six (6) key areas, which are detailed in the sections below:

1. Physical Distancing

2. Masks and Personal Protective Equipment

3. Hygiene and Worker Health

4. Cleaning and Sanitisation

5. Record Keeping and Training

6. Actions if Illness is Suspected or Confirmed

Purpose

The purpose of this SAMPLE COVIDSafe Plan is to provide BSPs with insight and guidance on best practice available controls specific to minimising risks associated with COVID-19 as they relate to BSP-controlled activities and work sites.

When reviewing and selecting risk controls and actions, BSPs are to take a risk-based approach, ensuring controls and actions are selected, implemented and maintained, so far as is reasonably practicable, in accordance with the hierarchy of control and available public health and best practice advice.

This COVIDSafe Plan has been developed in accordance with CPVV legislative and Department of Health and Human Service (DHHS) requirements and identified best practice research and guidance information applicable to the CPV operating environment as at 4 December 2020. It is the responsibility of BSPs to monitor public health notices and ensure any changes in requirements and public health advice are enacted, communicated and reflected in your COVIDSafe Plan.

Review

The BSP shall review and update their COVIDSafe plan regularly, and revise whenever restrictions or public health advice changes. Each business and workplace in a high-risk industry needs its own COVIDSafe plan, so this document will be periodically reviewed for your respective worksite or workplace by a responsible person(s) nominated by the BSP. Plans and related documents (including policies, procedures and other information) will be made available for review if requested by a CPVV Safety Compliance Officer, or if there is a confirmed positive COVID-19 case at your worksite, workplace or BSP activity.

To make sure this plan remains suitable and effective, and to confirm that BSP activities are compliant with the plan, a COVIDSafe task observation or audit of relevant COVIDSafe controls and activities shall be undertaken routinely by the BSP, in line with best practice due diligence.

COVIDSafe Plan Communication

This plan covers BSP office and depot workers and drivers/vehicle owners working in organisations of different sizes with varied stakeholders. Each BSP and driver/operator must be made aware of the information and best practice standards set out in this plan. Communicating the contents of the plan will involve instruction, training and supervision activities and appropriate information resources and formats (e.g. electronic/online; printed/displayed; in person where necessary) with records kept in place to make sure all workers are appropriately trained and protected. This information will be provided in a format that can be understood and is accessible to workers from culturally and linguistically diverse (CALD) backgrounds. Additional details have been provided in Appendix 8 – Control and Communication.

Supporting Resources

A detailed series of appendices have been attached to this plan to support the COVIDSafe control actions to be carried out.

List of Appendices

1. CPVV Guidelines – Guidelines for Transporting High Risk and COVID-19 Positive Passengers in Commercial Passenger Vehicles (June 2020)

2. CPVV Guidelines – Updated Guidelines: Transporting High Risk and COVID-19 Positive Passengers in CPV

3. CPVV Industry Cleaning Guidelines

4. CPVV – CPV Cleaning Laws Explained Factsheet

5. CPVV – How to Clean CPVs, Driver Factsheet

6. CPVV Record of Cleaning Activities

7. Key Weblinks and Information

8. Control and Communication

9. Safe Work Australia COVID-19 Service Cleaning Protocols – Non-Healthcare Workplace

10. COVID-19 Risk Assessment – Closure and Cleaning/Disinfecting

11. COVID-19 Health Declaration Procedure

12. COVID Marshal Duties and Support

COVIDSafe Plan Critical Business Information

Needs to be captured by the BSP or Independent Owner/Operator

Business Name:

Business Size: specify the number of direct employees (contracted drivers are captured below, not in this section)

Total Number of Drivers/Owners/Vehicles: As applicable

Drivers

Owners

Vehicles

Workforce Diversity: Refer to below note

Primary languages spoken by workforce and % of workforce:

Nationalities or ethnic groups in workforce (including contractors):

Note: Gathering the above information will support a BSP in gaining insight into the primary language spoken by the workforce and the diversity of nationalities and ethnic groups. This will allow the BSP to make the information in this plan available to all relevant persons in a manner and format that is understandable and accessible to workers from culturally and linguistically diverse (CALD) backgrounds and communities.

BSP Location (Office/Depot/Base/Worksite or Other BSP-Controlled Location): List all applicable locations under control of BSP. Add/remove rows as required

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BSP Contact Person (Name and Position): Refer to below note

Name:

Position:

Contact Telephone / Mobile:

Contact Email:

Note: The contact person should be a nominated representative from the BSP who holds a suitable level of delegation/authority to enact the requirements of this plan. This includes working in cooperation with all key parties (e.g. workers, drivers/vehicle owners, CPVV, Department of Health and Human Services (DHHS)) to ensure the requirements of this plan are enacted, adhered to and maintained – including taking a lead role in the event of a suspected or confirmed case.

Document Update and Version Control: Refer to below note

Version No:

Date Prepared:

Date Reviewed:

Next Review Date:

Note: As a minimum the COVIDSafe Plan will be reviewed and updated at least every six (6) months OR as/when restrictions or public health advice changes (whichever occurs first).

Key COVID-19 Control Principles

1. Physical Distancing

Requirements and Guidance

Actions to Control Transmission of COVID-19

1.1. Physical Distancing and Space Allocation

1.1.1 Ensure drivers, vehicle owners and visitors are 1.5 metres apart as much as possible in depots, offices and controlled sites

Minimising the opportunity for people to crowd or cluster by:

Providing more space where queuing must occur

Changing access to areas or buildings by setting out dedicated entry/exits to minimise ‘bump spaces’

Discouraging visitors to workplaces unless necessary

Ensuring workers (including contractors), visitors to site and passengers are informed of these requirements

Ensuring that relevant public health orders are checked frequently if this guidance is altered

Placing clear and visible markings on the floors and walls and/or setting up barriers etc to show the required distance to be maintained between people wherever practicable

Limiting the number of people gathering in an area at a workplace, depot and/or office area at the same time. As per current DHHS advice, businesses must only allow entry to 1 person for every 4 m2 of available floor space

1.1.2 Wherever possible, and within the control of the BSP, maintain 1.5 metres between each person (e.g. waiting, gathering or worksite areas)

Provide adequate space where queuing of passengers, visitors or workers (including contractors) at a controlled worksite must occur

Place clear and visible markings on the floors and walls and/or set up barriers etc to show the required distance to be maintained between people wherever practicable (see 1.1.1 above)

Ensure passengers, visitors and workers (including contractors) are informed of these requirements by clear and visible signs, posters or other communication

Ensure that relevant public health orders are checked frequently in the event that this guidance is altered

· Consider and apply restrictions on passenger numbers and seating arrangements in accordance with the guidance provided in this plan and available public health advice

1.1.3 Limit the density of people in work areas and publicly accessible spaces to ensure that each person has 4 m2 of available space wherever possible (depots, offices and controlled sites)

For each enclosed occupied area, determine the maximum capacity limits and ensure that there is 4 m2 of space available per person

Display signs to show the maximum allowable number of people (passengers, visitor and workers) at the entrance of enclosed areas where limits apply

1. Ensure that relevant public health orders are checked frequently in the event that this guidance is altered

1.1.4 Maintain maximum distance possible between driver and passengers wherever possible

Modify the position/seating of passengers (where practicable) so that passengers do not sit directly behind the driver/operator

Where possible, passengers should sit in the back seat

Vehicle owners /drivers to display signs on the outside of vehicles and in designated pick-up areas (where under control of the BSP) to show passengers where to sit (back seat)

Put protocols in place (including information via booking systems where possible) so that passengers who are not working or travelling together do not share vehicles

Develop strategies and deliver training for drivers/vehicle owners on how to maintain physical distancing in the workplace

Drivers/vehicle owners and passengers must wear a fitted face mask (unless a person holds a lawful exemption) as outlined in Section 2 of this plan

Follow advice regarding vehicle cleaning in Section 4

1.1.5 Provide additional physical distancing controls when transporting suspected or confirmed COVID-19 positive, and high-risk passengers in CPVs

When transporting COVID-19 positive individuals (Appendix 1 and 2):

The commercial passenger vehicle (CPV) must be capable of allowing a minimum of 1.5 m distance between the driver and the passenger at all times, including when entering and exiting the vehicle. Vehicles meeting this requirement include:

· Registered wheelchair accessible vehicle

· Commuter van

Note: A standard sedan will not meet the required physical distancing requirements in this scenario

Ensure the rear seat is clear and there are no obstructions between the door and the rear seat that would stop the COVID-19 positive passenger from immediately sitting down

Clearly label the seats closest to the driver to prevent the COVID-19 positive passenger from sitting in these seats e.g. with a sign printed on A4 paper placed on each seat

As much as possible, passengers should handle their own luggage or items unless they physically require assistance. Drivers who must handle passenger items should ensure they wear disposable gloves (disposed after handling) or use hand sanitiser with 60% or higher alcohol content before and after loading or moving passenger items (and also after glove removal).

Vehicles must be cleaned after each high-risk/COVID-19 positive passenger trip is completed and before a new passenger, high-risk/COVID-19 positive or not, enters the vehicle

1.1.6 Review delivery protocols to limit contact between drivers/vehicle owners and passengers

Digital and contactless payment methods are strongly recommended wherever possible. If cash is accepted, wash hands thoroughly with soap and water or use hand sanitiser with at least 60% alcohol content immediately after handling cash.

Reinforce physical distancing messaging to drivers/vehicle owners. Refer to Appendix 8 – Control and Communication

BSPs and vehicle owners will consider installing screens or barriers (sneeze guards) between passengers and drivers/vehicle owners (any guard must meet VicRoads vehicle standards)

As much as possible, passengers should handle their own luggage or items unless they physically require assistance. Drivers who must handle passenger items should ensure they wear disposable gloves (disposed after handling) or use hand sanitiser with 60% or higher alcohol content before and after loading or moving passenger items (and also after glove removal).

Drivers/vehicle owners will not enter buildings when collecting passengers unless absolutely necessary, to minimise physical contact. If there is a need to enter buildings (such as WAV driver to provide assistance to passenger), appropriate PPE must be worn.

1.1.7 Consider retaining COVID marshals, where practicable and under control of the BSP, to assist in monitoring and controlling physical distancing and hygiene requirements

COVID marshals may assist in:

Where BSPs control sites, ensuring that queuing is carried out in a safe and orderly fashion, with appropriate physical distancing in place

Fitted face masks are being worn (if required)

Hand sanitiser (with at least 60% alcohol content) is available and is being used by passengers

Assist with temperature or other health screening mechanisms if required

Additional information on support provided by COVID marshals in contained in Appendix 12

1.2. Workforce Segregation

1.2.1 Create workforce bubbles or segregate your workforce in groups to minimise the likelihood of transmission throughout the entire workforce

Driver/vehicle owners’ rosters will be developed (where possible) to eliminate or reduce frequent cross-depot and cross-vehicle activity

Drivers/vehicle owners moving taxis/rideshare vehicles between depots are instructed to not enter office areas

Drivers/vehicle owners and BSP office workers (including contractors) will not carpool or rideshare together to attend depots or offices

Where cross-depot and cross-vehicle activity must occur, drivers/vehicle owners and workers will be tracked through a rostering system

Depot and/or worksite attendance (including any irregular cross-depot activity) will be captured through the depot attendance record system (electronic or paper-based attendance)

BSP to limit the total number of workers (including contractors) onsite to those who must attend, where practical, and support workers to work from home where possible

Client meetings must be conducted remotely where possible. If not reasonably practicable, onsite meetings are permitted by appointment only with physical distancing

1.2.2 Review and update work rosters and timetables where possible, to maximise physical distancing controls (where under management control or safety duty/obligation is held)

Adjust rosters and develop procedures to ensure drivers/vehicle owners and workers (including contractors) do not work across multiple BSP worksites wherever possible

Stagger start and finish times, shifts and break times, to reduce use of common areas such as lunchrooms, bathroom facilities, on-site gyms, etc at the same time

Encourage drivers/vehicle owners and workers to minimise time in shared facilities when taking breaks

Ensure groups of drivers/vehicle owners and workers do not mix across different shifts

1.2.3 Ensure physical distancing requirements can be met (e.g. one worker per 4 m2 of enclosed workspace; and drivers/vehicle owners and workers are spaced at least 1.5 m apart)

BSPs will obtain and display posters promoting physical distancing requirements and sneeze and cough etiquette

Develop and educate drivers/vehicle owners and workers on strategies and work practice changes to maintain physical distancing

Provide suitable training (e.g. online, the use of video conferencing or other COVIDSafe manner) on physical distancing expectations while working and socialising (e.g. during lunchbreaks) with basic disease spread and hygiene information included

Consider installing screens or barriers where face to face interactions must occur to minimise contact with respiratory droplets

Use seat markings to provide minimum physical distancing guides between workstations or areas where workers are likely to congregate

2. Masks and Personal Protective Equipment



2.1. Risk Assessment and Training

2.1.1 Risk assess1 hygiene-related COVID-19 exposures and provide information, instruction and training and, wherever practicable, supervision to drivers/vehicle owners and workers on:

The correct use and disposal of face coverings and Personal Protective Equipment (PPE) – Refer to Appendix 7 (Ref 1 and Ref 2)

Good hygiene practices that seek to slow the spread of coronavirus (COVID-19) as per DHHS guidance

1 For guidance on how to perform a risk assessment, refer to Appendix 7 (Ref 3)

Risk assessments and safety instructions have been developed to identify controls and instructions for safe use of fitted face masks using a PPE risk assessment

Ensure that sufficient supplies of face masks are available to drivers/vehicle owners and workers that do not have their own

Carry out a vulnerable worker’s risk assessment (refer to Appendix 7, Ref 4)

Provide instructions on when to use, how to fit, use and dispose of PPE including care requirements for reusable masks based on hazard assessment and available CPVV and DHHS guidance (refer to Appendix 7, Ref 1-3)

Provide ongoing advice and instruction to continue to wear appropriate gloves for work task and maintain hand hygiene (e.g. cleaning the vehicle, assisting elderly passengers and handling luggage)

Put in place a policy of regular consultation and communication with drivers and owners providing guidance on recording and reporting issues aligned with BSP Safety Management System (i.e. policy/procedure) requirements

Promote and educate driver/owners on the recording of incidents as described in the protocol for managing a suspected or confirmed COVID-19 case (see Section 6)

BSP to provide information, instruction, training and supervision on how the risks of COVID-19 are to be managed and ensure all processes and procedures are applied by the vehicle owners/drivers and workers

Provide guidance information and updates via various means (e.g. email, intranet, toolbox meetings, etc.) on how to slow the spread of COVID-19. Suggested supporting information is provided in the Appendices, as an example.

Have a PPE training plan in place as soon as reasonably practicable

Be consistent with best practice training plans and provide information and instruction to workers in multiple formats such as infographics and text

Be able to provide health and safety guidance for employees in plain language for those who speak English as a second language

2.1.2 Ensure appropriate PPE is available for drivers/vehicle owners, consistent with relevant state and CPVV legislative requirements

All drivers/vehicle owners and workers must have access to suitable reusable/disposable face masks

Fitted face masks are mandatory for all drivers/vehicle owners and passengers. The use of face masks by passengers is not to be policed by drivers/vehicle owners but rather the appropriate authorities. These requirements should be visible and communicated to passengers prior to travel.

Medical exemptions are reviewed by the BSP for individuals with breathing difficulties, and those who have physical conditions that make it difficult to wear a face mask

All disposable PPE (gloves, face mask) is to be disposed of into a sealed plastic bag. The operator/driver must complete hand hygiene following disposal using hand sanitiser with at least 60% alcohol content (hands must be clean and not soiled) – ideally by washing hands with soap and water.

Public health notices must be monitored and any changes in requirements to be enacted and communicated

· Workers must be informed that cloth masks (3-ply as per DHHS advice and have bacterial filtration efficiency (BFE) >99%) should be washed each day after use. However, if during the day the mask is visibly dirty or wet, the mask needs to be substituted (placed in a sealed plastic bag) and washed when facilities are available.

3. Hygiene and Worker Health



3.1. Hygiene

3.1.1 Provide and promote hand washing and sanitisation in the workforce and ensure adequate supplies of hand soap and paper towels/hand sanitisers are available for workers

Ensure that any hand sanitiser to be used contains a minimum of 60% alcohol

Provide personal hand sanitiser bottles, with a minimum of 60% alcohol content, to all drivers/vehicle owners

Provide education to drivers/vehicle owners and workers in the use of hand sanitiser and hand washing

Make hand sanitiser stations and refill locations available at all suitable BSPs depots, bases or worksites (includes special or temporary ranks controlled by BSPs at special events), with separate stations for BSP workers and visitors to the office/depot

Sealable rubbish bags will be provided and made available for drivers/vehicle owners for use during their shift for the disposal of tissues, disposable PPE and other cleaning/sanitary wipes. Rubbish bags are to be disposed of in dedicated area(s) (or via general waste) at the end of each shift.

· Ensure that relevant public health orders are checked frequently in the event that this guidance is altered, or any new public health information is made available

3.1.2 Provide and promote hand washing and sanitisation for passengers and ensure adequate supplies of hand soap and paper towels/hand sanitisers are available where appropriate

In areas under BSP control:

Place hand sanitising stations for passenger use at all locations where a queue is formed e.g. airports, depots, hotels, malls, service counters etc.

Place visible signs promoting the use of hand sanitising stations and reinforcing expected hygiene standards. Make hand sanitiser available (with a minimum of 60% alcohol contact) for use by passengers in a suitable location within the vehicle (e.g. rear/middle console or rear passenger holder).

3.1.3 Where possible: enhance airflow by opening windows and adjusting air conditioning

Booked and unbooked drivers and vehicle owners are to wherever practicable leave window(s) open.

Adjust air conditioning to improve fresh air flow within the vehicle (do not recirculate the air).

3.1.4 Replace high-touch communal items with alternatives or remove items entirely where possible

· All BSPs and vehicle owners must ensure items are not shared, including but not limited to:

· Seat cushions

· Mobile phone

· Hand sanitiser bottle(s) for driver use

· Sanitising wipes

· Rubbish/waste bags for used PPE, tissues and potentially contaminated items

· PPE including gloves and disposable face masks

Note: These items are not to be shared with passengers or other drivers.

3.2. Health and Wellbeing of Workers

3.2.1 Establish risk-based system to screen drivers/vehicle owners and passengers before accessing the taxi/rideshare/hire car vehicle

Inform vehicle owners/drivers to stay at home if unwell

Drivers/vehicle owners and other workers should be subject to temperature testing when attending the depot for work

Establish a documented procedure and process on the steps to manage a person who returns a high temperature recording and ensure the temperature testing process is supported by robust cleaning, physical distancing and other infection prevention controls

Passengers, drivers/vehicle owners and workers (including contractors) must be told that they must declare if they are unwell or have been in contact with infected persons before travel, so appropriate additional controls can be used

If a driver/operator or worker (including contractor) has become unwell:

BSP will follow up to ensure that drivers/vehicle owners or workers return to work only when they have fully recovered from their illness. Those who experienced COVID-19 symptoms will be asked to be tested and only return to work on return of a negative result or completing any medically recommended isolation requirements.

Establish a procedure when a driver/operator or worker (including contractor) is unwell and suspected of having COVID-19 e.g.:

· Isolate the person

· Seek advice and assess the risks

· Coordinate appropriate transport

· Clean and disinfect contaminated items and areas

Notify WorkSafe Victoria, DHHS and CPVV immediately. Ensure internal reporting is carried out with clear contact information and nominated people who have specific roles or responsibilities under the emergency plan. When preparing to report, ensure the following information is at hand:

· The driver accreditation and vehicle registration number where applicable

· The date you believe the driver/person was infected

· Where the driver/person believes they may have been infected

· Any other requested contact tracing information requested

· Once vehicle owners/drivers receive a medical clearance certificate from a doctor or DHHS confirming they are no longer infectious and can cease self-isolation, they need to contact CPVV at [email protected] so that CPVV can arrange for the reinstatement of driver/operator’s accreditation

3.2.2 Develop policy, guidance, and support to assist in maintaining the health and wellbeing of drivers/vehicle owners and workers during the COVID-19 pandemic.

Provide resources, tools and tips for staying mentally and physically healthy during the COVID-19 pandemic

Supporting the psychological and physical wellbeing of drivers/vehicle owners and workers (including contractors) during the COVID-19 pandemic

Provide isolation support, and consider creating workplace communication tools to improve and maintain social contact between drivers/vehicle owners and workers (including contractors)

4. Cleaning and Sanitisation



4.1. Cleaning and Sanitisation

4.1.1 Ensure risk-based cleaning protocols are developed, implemented and aligned with relevant state and legislative requirements

BSP has a procedure in place for cleaning and disinfecting the taxi/ride share/hire care vehicle between passengers as well as cleaning BSP controlled depots and worksites, that aligns with CPVV cleaning standards and requirements (refer to Appendices 3, 4, 5 and 6)

When transporting suspected or confirmed COVID-19 cases, follow additional cleaning and management guidance contained in Appendix 1 and 2

BSP has established the availability for drivers/vehicle owners to have their taxi/rideshare/hire car vehicle cleaned/disinfected in a vehicle sanitising station at a minimum of between shifts

Driver is to ensure that no one enters the CPV before it is cleaned in accordance with COVID-19 cleaning requirements (refer to Appendices 3, 4, 5 and 9)

Signage to be displayed to prevent a new passenger or other non-authorised person from entering the vehicle before it has been cleaned

Establish task observations as a best practice control of critical importance due to the consequences of inadequate/improper cleaning and disinfection for COVID-19. The task observation will be conducted to verify and validate that drivers/vehicle owners are following set instructions to perform the task safely, without impact on the environment and while providing a quality service or product.

BSP will implement critical checks during the COVID-19 cleaning process to detect and document issues and incidences of non-compliance and non-conformance. These items should be reviewed and used to communicate better practices to drivers where failures are noted.

BSP will quarantine and dispose of non-conforming, improperly labelled, unsafe or ineffective cleaning items, materials and substances

Ensure chemicals/products being used for COVID-19 cleaning/disinfection are an approved disinfectant and have ‘anti-viral’ or ‘anti-bacterial’ on the label

4.1.2 Ensure adequate supplies of cleaning products, including detergent and disinfectant as well as PPE for cleaning activities

Centralised provision of supplies has in place for bulk ordering with access available to all drivers/vehicle owners

BSP supply chain has been confirmed to maintain an adequate supply for their drivers/vehicle owners

Additional cleaning supplies such as disinfectant wipes have been provided to drivers/vehicle owners to ensure adequate cleaning for the safety of the passengers

4.1.3 Daily cleaning of offices, waiting areas and common areas accessed by workers or the general public

Cleaning is to be carried out using appropriate methodology and chemicals with a demonstrated anti-viral efficacy and in accordance with established cleaning/disinfection procedure (refer to 4.1.1)

Additional cleaning is to be directed at high touch points, commonly handled items or areas, and sanitary and kitchen fixtures and fittings

A cleaning log is to be displayed at the entrance of shared spaces which is updated when detailed cleaning is carried out. This log is to be reviewed on a regular basis to ensure cleaning is carried out adequately.

5. Record Keeping and Training



5.1. Record Keeping

5.1.1 Establish a process to record the attendance and capture identifying information of drivers/vehicle owners, and relevant workers. This information will assist BSPs to identify close contacts where contact tracing is required

Maintain records of all drivers/vehicle owners and workers who have disclosed that they live with another worker and ensure that both drivers/vehicle owners attend the same shift to reduce crossovers between shift groups

Keep records of groups of drivers/vehicle owners and workers rostered on the same shifts at a single worksite and ensure there is no overlap of drivers/vehicle owners and workers during shift changes

Maintain records of all drivers/vehicle owners who have disclosed that they are working for multiple BSPs

Keep records of all people and passengers who enter the workplace (or booked/unbooked) for contact tracing

Ask vehicle owners/drivers and workers to complete a health questionnaire before starting their shift that verifies:

· They are symptom free (via a declaration)

· They have not returned from overseas, or share a house with someone who has returned from overseas

· Have not been in contact with a confirmed COVID-19 case

· Have not been directed to isolate

BSP will maintain up-to-date contact details for all drivers/vehicle owners and workers including protocols for collecting and storing information

Ensure that relevant public health orders are checked frequently in the event that this guidance is altered

5.1.2 Establish a process to record the attendance and capture identifying information of passengers using CPV services

Passengers will be required to use a QR code or similar touchless record keeping system when entering the CPV

· This data will be maintained and destroyed following relevant privacy laws

Clearly communicate to passengers what data is being collected, how it will be stored and used and when it will be destroyed

Ensure that relevant public health orders are checked frequently in the event that this guidance is altered, or contact tracing information is no longer required to be collected

5.1.3 BSPs and vehicle owners who take bookings, or only take unbooked services must maintain records of high-touch surfaces cleaning

BSP will follow cleaning regulations for the CPV industry which are in effect from 18 November 2020

BSP will take reasonable steps to support CPV drivers/vehicle owners who must clean high-touch surfaces with approved products throughout a shift and must keep a record of every time the vehicle is cleaned (Appendix 6 CPVV Record of Cleaning Activities)

BSPs who take bookings, or only take unbooked services, must:

· Give drivers/vehicle owners a way to record and submit cleaning records

· Keep cleaning records for 12 months (example cleaning records created in December 2020 need to be kept until December 2021)

· Take reasonable steps to support drivers/vehicle owners with their responsibilities

· BSP will ensure that an approved hand sanitiser (with at least 60% alcohol content) is available to passengers for every CPV trip that starts in Victoria

5.2. Training

5.2.1 Establish risk-based training for drivers/vehicle owners

BSP to provide information, instruction, training, communication and wherever practicable, supervision on how the risks of COVID-19 are to be managed when transporting passengers (including high-risk passengers) and ensure all processes and procedures are applied by the vehicle owners/drivers

In the event of a suspected or confirmed positive COVID-19 case, BSP will have a notification procedure confirming who the responsible persons are for notifying WorkSafe Victoria, DHHS, CPVV, health and safety representatives as well as managers, drivers/vehicle owners, passengers (if applicable), and other close contacts

BSP will support drivers/vehicle owners:

· Clean a CPV before providing a CPV trip;

· Clean driver high-touch surfaces between drivers of a CPV;

· Clean driver high-touch surfaces at the end of a shift; and

· Clean passenger high-touch surfaces between CPV trips

5.2.2 Provide appropriate information, instruction, training and communication to drivers/vehicle owners and workers on COVID-19

Provide information, instruction, training, and communication to drivers/vehicle owners and workers on COVID-19, in appropriate format and languages for understanding.

Information, instruction, training and related communication needs to cover:

· Signs and symptoms of COVID-19

· Risks for workplace exposure

· Hand hygiene including between passenger rides

· Cough and sneeze etiquette

· Donning and doffing of PPE

· Cleaning and disinfection

· What steps they should take if they become unwell with COVID-19 like symptoms

Establish a policy for managing any drivers/vehicle owners and workers who have not completed or refuse to participate in COVID-19 training (e.g. drivers/vehicle owners and workers are denied access to the workplace or authorised to perform work activities)

5.2.3 Provide training to workers on physical distancing expectations while working and socialising (e.g. during lunchbreaks)

Educate drivers/vehicle owners and workers on strategies and work practice changes to maintain physical distancing

· Provide information, instruction, training and related communication on physical distancing expectations while working and socialising in a suitable format (e.g. during lunchbreaks) with basic disease spread and hygiene information included (refer to Sections 1.2.3 and 2.1.1 above)

5.2.4 Provide information, instruction, training and related communication to drivers/vehicle owners and workers on how to use PPE

Information, instruction, training and related communication needs to cover:

· When to use and which PPE is necessary

· Putting on and taking off (donning/doffing)

· How to properly dispose of single use PPE

· Frequency of changing/replacing PPE

· How to properly clean, disinfect and store PPE

· Guidance that PPE worn for work should not be taken home or shared

Provide ongoing instruction and advice to continue to wear appropriate gloves for performing particular work tasks (e.g. cleaning the vehicle, assisting elderly passengers and handling luggage)

Promote the use of face mask requirements/recommendations e.g.:

· Fit over the nose and mouth and fit snugly against side of face

· Secure with ear loops

· Made of cloth, includes multiple layers (3) of fabric

· Wash hands thoroughly with soap and water or hand sanitiser (containing 60% alcohol content) before putting on, and before and after removing it

· When wearing a face covering, avoid touching your face or face covering, as you could contaminate them with germs from your hands

· Change your face covering if it becomes damp or if you have touched it

· Continue to wash hands regularly

· Change and wash your face covering daily (or in accordance with DHHS guidance)

· If the material is washable, wash with warm soapy water, dry thoroughly before reuse. If it is not washable, dispose of it carefully in your usual waste bin in accordance with advice provided in Section 3

Practice physical distancing wherever possible. Enact a policy of regular communication with drivers/vehicle owners and workers (including contractors) providing guidance on recording and reporting issues within the Safety Management System.

5.2.5 Provide guidance to workers on the effective use of the workplace reporting system (where available)

Provide updated information, instruction, training and related communication to workers on COVID-19 as an occupation health and safety (OHS) risk

Ensure workers are aware of how they can use the OHS reporting system where available and how it can assist in managing risks associated with COVID-19

6. Actions if Illness is Suspected or Confirmed



6.1. Responding to a Suspected or Confirmed COVID-19 case

6.1.1 Prepare or update your business continuity plan to consider the impacts of an outbreak and potential closure of the workplace

Follow the guidance provided by the DHHS and SafeWork Australia contained in Appendix 7 (Ref 6)

Each CPV operates under a cascaded business continuity plan. These plans are continually reviewed to respond to the evolving pandemic in line with DHHS, SafeWork Australia and CPVV guidelines and legislation.

6.1.2 Prepare to assist DHHS with contact tracing and providing driver/operator and customer records to support contact tracing

Protocols for managing suspected or confirmed COVID-19 case(s) and assisting with contact tracing are outlined in Appendix 7 (Ref 6)

Guidance is provided to drivers/vehicle owners and workers following the steps in Appendix 10 and 11

Risk assessments are to be conducted as per the CPV cleaning and closure requirements outlined in Appendix 10

Records of suspected or confirmed COVID-19 cases will be centrally maintained and will be securely stored in security access-controlled drives or locations

BSPs will work collaboratively with DHHS contact tracing teams, provide information as requested and comply with all directions issued

Drivers’ and operators’ attendance records will be managed on an electronic check-in system

Passengers will be required to use a QR code or similar touchless record keeping system when entering the CPV (if applicable)

Ensure that relevant public health orders are checked frequently in the event that this guidance is altered, or contact tracing information is no longer required to be collected

6.1.3 Prepare to undertake cleaning and disinfection at your business premises in response to suspected or confirmed COVID-19 cases, aligned with relevant DHHS requirements

COVID-19 Service cleaning protocols (Appendix 3 to 6, 9 and 10) outline cleaning requirements following a suspected or confirmed COVID-19 case

The COVID case management guide provided in Appendix 7 (Ref 6) outlines the steps to be taken by the BSP responsible person(s) when managing a confirmed, or suspected COVID-19 case that has been reported

6.1.4 Prepare for how you will manage a suspected or confirmed case in a driver/operator during work hours

The COVID case management guide provided in Appendix 7 (Ref 6) provides advice to drivers/vehicle owners and workers including appropriate actions to take

The COVID case management guide provided in Appendix 7 (Ref 6) outlines the steps to be taken by the BSP responsible person(s) when managing a confirmed, or suspected COVID-19 case that has been reported. A BSP nominated responsible person will identify and engage other internal stakeholders to assist in preparing notifications, contact tracing, directions to self-isolate and cleaning requirements.

6.1.5 Prepare to notify workforce and passengers of a confirmed or suspected case

Download the DHHS Confirmed Case in Workplace Information Pack (ZIP) for step-by-step instructions and documents that must complete should there be a confirmed case of coronavirus (COVID-19) in the workplace. Available at: www.dhhs.vic.gov.au/confirmed-case-in-the-workplace-covid-19

Establish a robust procedure and communication process specific to how to prepare for and respond to a suspected or confirmed case of COVID-19 and ensure this information is communicated and made available to drivers/vehicle owners and workers

Ensure the procedure and communication process for responding to a suspected or confirmed case aligns with DHHS and CPVV requirements

Inform affected drivers/vehicle owners, workers (including contractors) and passengers of their potential exposure, with clear actions and guidance provided including any need to self-isolate, to be tested for COVID-19 and to monitor symptoms as appropriate

Provide support and information to those affected regarding necessary actions with appropriate health care providers and support service details

6.1.6 Prepare to immediately notify WorkSafe Victoria, DHHS, CPVV and if you have a confirmed COVID-19 case at your workplace

Notify WorkSafe Victoria, DHHS and CPVV immediately. Ensure internal reporting is carried out with clear contact information and nominated people who have specific roles or responsibilities under the emergency plan. When preparing to report, ensure you have the following information at hand:

· The driver accreditation or registration number

· The date you believe the driver was infected

· Where the driver believes they may have been infected

· Any other requested contact tracing information requested

6.1.7 Evaluate hazards and determine if cleaning, disinfection and sanitisation tasks are adequate and require additional controls

BSP or designated representative will employ qualified cleaning provider and activities (e.g. contract cleaner) to clean, disinfect and sanitise (if required)

BSP or designated representative will obtain written cleaning, disinfection and sanitisation procedures from deep cleaning contractor

BSP or designated representative will confirm that the disinfectant used is on the TGA list as ‘virucidal’ (i.e. anti-viral) or is an approved disinfectant agent with COVID-19 claims. Specifically, in accordance with CPVV legislative requirements BSPs must use an approved disinfectant.

This means use products with ‘anti-viral’ or ‘anti-bacterial’ on the label.

How to select cleaning products:

· Use products with bleach, alcohol or hydrogen peroxide, if possible

· If the above products are not available, choose any anti-viral or anti-bacterial product

· You may select disinfectant wipes or cleaning solution in a bottle

· Follow the directions on the product packaging

· Vehicle and equipment manuals can help you choose products that reduce risk of damage – for example, touch screen devices.

Refer to Section 4 and Appendices 3, 4, 5, 6 and 9 for further information.

BSP or a designated representative will confirm that the disinfectant products used are at the appropriate concentration and for the appropriate contact time

BSP or designated representative will obtain sign-off from the cleaning contractor to provide to DHHS

6.1.8 Confirm that your workplace can safely re-open and workers, drivers/vehicle owners can return to work

The CPV will be re-opened once the relevant cleaning has been undertaken, following the isolation of all close contacts, and with permission of DHHS and CPVV

Sample

Sample

Sample

2

Appendix 1 CPVV Guidelines – Transporting High Risk and COVID-19 Positive Passengers in CPVs (June 2020)

Appendix 2 CPVV Updated Guidelines: Transporting High Risk and COVID-19 Passengers in CPV

Appendix 3 CPVV Industry Cleaning Guidelines

Appendix 4 CPVV – CVP Cleaning Laws Explained Factsheet

Appendix 5 CPVV – How to Clean CPVs, Driver Factsheet

Appendix 6 CPVV Record of Cleaning Activities

Record of cleaning activities

Drivers must clean all surfaces passengers are likely to touch before every trip.

Surfaces a driver is likely to touch must be cleaned:

· if more than one driver uses the CPV - before a driver passes the vehicle to the next driver, or

· if you are the only driver of your vehicle - at least once per day.

All high-touch surfaces must be cleaned:

· at the beginning of a driver’s shift, and

· if the CPV is used for private purposes in between trips – before a driver’s next trip.

For more information on vehicle cleaning visit: https://cpv.vic.gov.au/

Cleaning checklist – high-touch surfaces

Driver high-touch surfaces are anywhere a driver is likely to touch, including:

Passenger high-touch surfaces are anywhere a passenger is likely to touch, including:

ü any hand-held payment device

ü the centre console

ü external and internal door handles, including the boot handle

ü the gear stick

ü the glove box

ü the handbrake

ü heat and air conditioner controls

ü navigation and radio controls

ü the radio mouthpiece

ü the rear view mirror

ü seats

ü seat belt clips

ü the steering wheel, including any buttons on the steering wheel

ü the transmission control

ü visors

ü wheelchair hoists (if applicable)

ü wheelchair restraints (if applicable)

ü windows, window controls and window handles.

ü any hand-held payment device

ü the centre console

ü external and internal door handles, including the boot handle

ü heat and air conditioner controls

ü seats

ü seat belt clips

ü visors

ü wheelchair hoists (if applicable)

ü wheelchair restraints (if applicable)

ü windows, window controls and window handles.

Cleaning record – complete this each time the CPV is cleaned

Vehicle Registration Number: _______________________________________

Date and time of trip

Date and time of clean

Driver name

Driver certificate number (e.g. DC123456)

Passenger high-touch surfaces cleaned? (Y/N)

Driver high-touch surfaces cleaned? (Y/N)

Appendix 7 Key Weblinks and Information

Ref 1: DHHS Fitted Face Coverings and Masks at Work COVID-19 Safety Instruction: www.dhhs.vic.gov.au/face-masks-work-covid-19

Ref 2: CPVV Information on Using Face Masks: cpv.vic.gov.au/drivers/coronavirus-covid-19/coronavirus-covid-19-faqs2/using-face-masks

Ref 3: Risk Management Process – refer to Section 3 of the CPVV Code of Practice Part 1: Risk Culture & Risk Management: cpv.vic.gov.au/drivers/accredited-driver-responsibilities/industry-code-of-practice

Ref 4: Safe Work Australia COVID-19 Vulnerable Workers Information: www.safeworkaustralia.gov.au/covid-19-information-workplaces/industry-information/delivery-drivers/vulnerable-workers

Ref 5: CPVV Coronavirus (COVID-19) Resources: cpv.vic.gov.au/drivers/coronavirus-covid-19

Ref 6: DHHS Information and advice for businesses who have a confirmed case of coronavirus (COVID-19) in the workplace: www.dhhs.vic.gov.au/confirmed-case-in-the-workplace-covid-19

Appendix 8 Control and Communication

Control and Communication

Section 1: Methods to Communicate Your Messages

BSPs should use multiple ways to communicate to and inform drivers/operators about COVID-19 prevention measures, policies, and procedures Several communication methods that BSPs should consider using are presented here:

· Communicate messages via multiple methods to increase workers’ understanding of information and recommendations.

· Begin and/or expand COVID-19 communications with drivers/operators as quickly as possible.

· There is little need to develop new informational material because many materials are already available and have been translated into multiple languages.

· Communicate in drivers/operators’ preferred languages and at their reading levels.

· Use materials and messages that have low to moderate reading levels (i.e., sixth grade level or below) so as many drivers/operators as possible can understand them.

· Use alternative, verbal communication approaches (e.g., announcements, small group meetings/huddles, etc.) for drivers/operators who cannot read.

As part of an effective COVID-19 communication plan, it is important for BSPs to provide opportunities for employee feedback and questions:

· Remind drivers/operators of established communication mechanisms and how to provide feedback to supervisors and management

· Consider establishing a COVID-19 designated information channel. Examples include:

· Telephone hotline that drivers/operators can call with COVID-19 questions or concerns

· An email account specific to COVID-19 questions and issues

· BSPs may want to create a workgroup that is composed of drivers/operators, management, and union representatives. This workgroup should evaluate and provide feedback on the effectiveness of communications and develop strategies to address any gaps.

Communication channels

Letters to Staff

Consider providing a letter to all drivers/operators, written at the appropriate reading level in plain language and translated into the primary languages used by drivers/operators, to:

· Highlight strategies and measures the employer has taken to protect drivers/operators from COVID-19 while at work, including entry screening, installation of physical barriers, social distancing measures, and increased frequency of cleaning and disinfection

· Encourage or remind drivers/operators about what they can do at work to protect themselves and others

· Detail COVID-19 information, including prevention, signs and symptoms, when to seek medical care, policies and procedures for sick leave, short-term disability, and policies for returning to work after exposure to COVID-19 or illness

· Provide links to employee-specific websites or social media sites where staff can obtain information on COVID-19 related topics

· Develop new letters as needed to inform staff of new COVID-19 prevention measures, policy updates, or to provide information about workers’ concerns

· Letters can be mailed, emailed, or included with pay checks.

Small Group Meetings/Huddles

· Consider conducting meetings or huddles with small groups of drivers/operators to verbally communicate messages in their preferred languages

· Group drivers/operators who speak the same language together to facilitate communication

· Consider having drivers/operators share approved safety and health messages instead of always having supervisors or managers lead the information sharing

· Encourage drivers/operators to ask questions and share information

· Ensure drivers/operators wear cloth face coverings or disposable masks and maintain at least 1.5 metres between each other during these meetings or huddles.

Post Communication Materials at Worksites

· Communication materials can be displayed in common work areas where drivers/operators have access, visit frequently, and have enough time to review the information

· Communication materials should be developed in the preferred languages of most drivers/operators, written at the appropriate reading level, and expressed in plain language

· Posted materials should be large enough so that images and words can be easily seen from a distance

· Communication messages should be rotated regularly to engage drivers/operators’ interest and attention

· Areas to post materials could include:

· Depots

· Restrooms

· Entries

· Screening areas

· Break rooms and outside seating/eating/smoking areas

· Transportation arrival/departure areas

· Hallways/walls

· Other areas where staff frequently stop or pass by.

· Printable posters and other print materials can be repurposed from existing public health, SafeWork Australia and other regulatory agencies, or can be used as a starting point for development of employer-specific materials.

· Section 3: Communication Resources below, provides links to materials on a variety of topics (basic COVID-19 information, disposable facemasks and cloth face coverings, keeping well at home, etc.), many of which are available in multiple languages.

Worksite Television Monitors

· BSPs can use existing videos on a variety of COVID-19 health topics, some of which are available in multiple languages (refer to Section 3 below)

· To further capture drivers/operators’ attention, BSPs can develop their own videos. The videos should be in languages commonly spoken by drivers/operators and could feature drivers/operators who speak these language(s)

· Transcripts for various health topics are already developed and available (refer to Section 3 below)

· Content should rotate frequently to attract and maintain drivers/operators’ attention.

Social Media

· BSPs should consider using or developing a closed/private, company-only social media page and encourage drivers/operators to follow it online

· Routine postings that reinforce health information and infection prevention behaviours can be shared on social media

· BSPs may wish to develop their own messages, or they can use existing relevant prevention messages tailored to social media that have already been developed by DHHS and SafeWork Australia (refer to Section 3 below).

Company Text Messaging Programs

· BSPs with a text messaging program can send drivers/operators brief text messages, which are automatically translated to preferred languages, to reinforce prevention measures and remind drivers/operators about company policies and benefits

· Urgent messages can be sent rapidly using the same mechanism, as needed.

Industry Leaders/Union Representatives

· BSPs should work with industry leaders and union representatives to develop key messages and resources that can be shared by the industry, broader community and union members

· As trusted sources of information, industry leaders and union representatives, including HSRs, should be involved with message dissemination using methods they have already established

· Additional opportunities for sharing health messages with drivers/operators should be explored with these leaders. Your state and/or local health department may be able to help facilitate these community relationships.

Section 2: Key messages

Commercial Passenger Vehicles Victoria (CPVV) is a critical infrastructure and drivers/operators are a diverse population. Extra care and thought may be required to communicate effectively in culturally appropriate ways. Translation and interpretation of materials and messages into drivers/operators’ preferred language(s) at appropriate reading levels using plain language is critical to ensure successful prevention and control efforts.

· Key messages should be communicated to drivers/operators on a regular basis using multiple methods and venues

· Messages, such as those below, should be rotated to keep information fresh and attract drivers/operators’ attention

· The actions recommended via key messages work together to help control and prevent the spread of COVID-19. A single message may not include all actions that need to be taken to be fully protective

· Only communicate messages that apply to what is happening at your workplace. Not all messages presented below will apply.

Primary Messages

· COVID-19 has affected communities across Australia and the world. CPVV are working with state and local officials and DHHS to protect our drivers/operators’ health.

· Please follow safety guidelines at work, at home, and in the community to help slow the spread of coronavirus.

Messages for All Drivers/Operators

· If you are sick, do not go to work

· People with COVID-19 have had a wide range of reported symptoms – ranging from mild symptoms to severe illness. These include fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, and diarrhea. Symptoms may appear 2-14 days after a person is exposed to the virus that causes COVID-19

· Some people with COVID-19 have no signs and symptoms but can still spread the virus to others

· There is currently no vaccine to prevent COVID-19

· The best way to prevent illness is to avoid being exposed to SARS-CoV-2, the virus that causes COVID-19

· The virus is thought to spread mainly from person-to-person through droplets produced when a sick person coughs, sneezes, or talks, and the droplets land in the mouths, noses, or eyes of people nearby

· These droplets can also land on surfaces like tables, chairs, or handrails, exposing a person if they touch the surface, then touch their nose, mouth, or eyes

· Stay at least 1.5 m from other people that are not part of your household. This is called social distancing or physical distancing

· Use an appropriate designed cloth face covering or disposable facemask that covers your mouth and nose in addition to social distancing

· Cloth face coverings are not personal protective equipment (PPE) and are not meant to replace PPE, such as respirators. If respirators were needed for your job before the current COVID-19 pandemic, continue to use them

· Physical strength, good health, or youth does not protect you from catching the virus or prevent you from passing the virus to others

· If you have chronic health conditions, continue seeking care for those conditions as recommended by your healthcare provider.

Messages for Drivers/Operators at Higher Risk for Severe Disease

· You may be at higher risk for severe illness from COVID-19:

· If you are an older adult. As you get older, your risk for severe illness from COVID-19 increases. For example, people in their 50s are at higher risk for severe illness than people in their 40s. Similarly, people in their 60s or 70s are, in general, at higher risk for severe illness than people in their 50s. The greatest risk for severe illness from COVID-19 is among those aged 85 or older

· If you have underlying health conditions such as cancer, chronic lung disease, moderate to severe asthma, serious heart conditions, a compromised or weakened immune system, obesity, diabetes, chronic kidney disease, sickle cell disease, or liver disease.

Messages for Drivers/Operators who are Sick

· If you develop any of these emergency warning signs for COVID-19, get medical attention immediately:

· Trouble breathing

· Continuous pain or pressure in the chest

· Sudden, unexplained confusion

· Cannot wake up or stay awake, or

· Bluish lips or face

· Call 000 if you have a medical emergency. If you tested positive for COVID-19 or have signs and symptoms of COVID-19, be sure to tell the BSP who will also contact WorkSafe Victoria, DHHS and CPVV. If possible, put on a cloth face covering before medical help arrives

· If you tested positive for COVID-19, do not return to work until you meet your workplace’s return-to-work policy

· If you have a fever or chills, cough, or other signs and symptoms, such as shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, and diarrhea, you might have COVID-19. Stay home unless you are seeking medical care or testing for COVID-19

· Most people with COVID-19 have mild illness and are able to recover at home

· As much as possible, stay in a specific room or at least 1.5 m away from other people in your home. Try to use a separate bathroom, if available

· If you need to be around other people inside or outside of the home, wear a cloth face covering or a disposable facemask that covers your nose and mouth.

Messages Related to Case Investigation and Contact Tracing

· We all need to work together to slow the spread of COVID-19

· If you test positive for COVID-19, a public health representative from DHHS may call you to check on your health, discuss whom you have been in contact with, and ask where you spent time while you may have been infectious and able to spread COVID-19 to others

· Discussions with DHHS staff are confidential. This means that your personal and medical information will be kept private and only shared with those who may need to know, like your health care provider

· Your name will not be revealed to those you came in contact with. DHHS will only notify your close contacts that they might have been exposed to COVID-19

· DHHS might contact your workplace to learn more about your worksite and your contacts at work if you were working when you were able to spread COVID-19 to others

· If you have been in close contact with someone who has COVID-19, DHHS might call you to let you know that you have been exposed

· If you have been exposed, monitor yourself for any COVID-19 signs and symptoms, stay at least 1.5 metres away from others, and wear a cloth face covering when you need to be around other people or animals.

Return-to-work Messages for Drivers/Operators with COVID-19

· If you had symptoms of COVID-19, you can end your home isolation and return to work when:

· At least 10 days have passed since your symptoms first appeared

· However, you may need to wait up to 20 days if you had a severe case of COVID-19 or if you are immunocompromised. Talk with a healthcare provider to decide how long you need to wait

· AND at least 24 hours have passed since you last had a fever without using fever-reducing medication

· AND your other symptoms have improved — for example, your cough or shortness of breath has improved.

· If you never had any symptoms and are not immunocompromised, you can end your home isolation and return to work when at least 14 days have passed after the date you first tested positive for COVID-19 with written authorisation from your Health Care Provider.

“Prevention Practices at Work” Messages

· If you feel sick, do not come to work. Common signs and symptoms of COVID-19 include fever or chills and cough

· If you have been sick, you should not return until you have met the criteria for returning to work established by your employer/ BSP

· Everyone entering the workplace will be screened for fever and symptoms. Those who are sick will not be allowed to enter

· It is important to stay at least 1.5 m away from other drivers/operators, especially when standing in line at entry screenings, in locker rooms, during breaks, and when waiting for transportation to and from home

· You can spread COVID-19 to others even if you do not feel sick. That is why all drivers/operators should stay 1.5 m away from each other whenever possible and wear a cloth face covering or disposable facemask while at work, unless PPE, like a respirator, is needed for your job

· Clean your hands often, either by washing your hands with soap and water for at least 20 seconds or by using a hand sanitizer made with at least 60% alcohol

· Avoid touching your eyes, nose, and mouth with unwashed hands because you can become infected with the virus if it gets into your eyes, nose, or mouth

· Wash your hands before you remove your cloth face covering or disposable facemask and before you put it back on

· Do not touch the front of the cloth face covering or disposable facemask because there may be virus (germs) on it that could get on your fingers. If you do, wash your hands. Instead, use the ear loops or straps

· Do not leave your cloth face covering or disposable facemask hanging off one ear or hanging around your neck

· Cloth face coverings or disposable facemasks should cover both your nose and mouth

· Cloth face coverings should be washed in hot water in a washing machine or a sink after each use. Dry in a hot dryer if possible or in the sun before wearing it again

· Do not wash or reuse your disposable facemask.

“Prevention Practices Outside of Work” Messages

· Stay home as much as possible and avoid travel

· Avoid large gatherings, as defined by your local or state health department

· Keep at least 1.5 m between yourself and other people when in public and in shared spaces

· Some people may be able to spread the virus even if they do not have signs and symptoms

· The virus can live on different surfaces. If you touch something that has the virus on it, and then touch your face (eyes, nose, or mouth), you might become sick

· Wash your hands with soap and water often, for at least 20 seconds

· When using hand sanitizer, rub it all over your hands and fingers until your hands are dry. This should take around 20 seconds

· Clean and disinfect frequently touched surfaces at home like tables, doorknobs, light switches, countertops, handles, desks, phones, televisions, toilets, faucets, sinks, and computers.

Cloth Face Coverings General Messages

· Everyone should wear a cloth face covering that covers their nose and mouth, especially when it is difficult to practice social distancing. At work, wear a cloth face covering or disposable facemask unless PPE, like a respirator, is needed for your job

· You could spread COVID-19 to others even if you do not feel sick. A cloth face covering (three layers) or disposable facemask protects other people in case you are infected

· Do not use cloth face coverings on children younger than 2 years old, anyone who has trouble breathing, or anyone who cannot remove it by themselves

· Even when you wear a cloth face covering, keep at least 1.5 m between yourself and others. The cloth face covering is not a substitute for physical distancing, or other preventive measures.

Messages to Workplace Managers, Supervisors, and Other Leaders

· Create a COVIDSafe Plan and identify a suitable BSP representative who is responsible for this plan. All drivers/operators at the worksite should know how to contact the nominated representative with any COVID-19 concerns

· Everyone should be screened for fever and other COVID-19 signs and symptoms before they enter the worksite. Passengers who have signs and symptoms should not be allowed to enter to vehicle. Encourage drivers/operators who have signs and symptoms of COVID-19 to contact a healthcare provider, provide them with information on the return-to-work policy, and send them home immediately

· Support physical distancing, where possible, by:

· Modifying the alignment of where a passenger sits so that drivers/operators are more than 1.5 metres apart,

· Adding physical barriers in taxi cabs, transportation arrival/departure waiting areas

· Staggering start times, shifts, and breaks

· Adding signs to control foot traffic flow.

· Provide additional resources on helping stop the spread of germs, hand sanitising stations, taxi/ride share sanitisation stations and source control measures such as cloth face coverings and disposable facemasks, or face shields if appropriate.

· Increase cleaning and disinfection frequency. Consider the use of trained sanitation teams and reserving a time specifically for cleaning and disinfection of the taxi/ride share vehicle (Commercial Passenger Vehicle)

· Remind drivers/operators who of the following:

· Stay home when sick

· About flexible attendance and leave policies to promote drivers/operators staying home when they are sick or feel ill

Section 3: Communication Resources

The resources below provide communication materials, often already translated into multiple languages. Other sites may provide additional useful communication materials; however, it is important to verify sources and only use those that are reputable.

· Centers for Disease Control and Prevention COVID-19 (materials in multiple languages) - https://www.cdc.gov/coronavirus/2019-ncov/communication/index.html

· Victorian Department of Health and Human Services_Coronavirus - https://www.dhhs.vic.gov.au/coronavirus

· Commercial Passengers Vehicles Victoria – Coronavirus (COVID-19) - https://cpv.vic.gov.au/passengers/coronavirus-covid-19

· WorkSafe Victoria – Coronavirus (COVID-19) - https://www.worksafe.vic.gov.au/coronavirus-covid-19

· SafeWork Australia – COVID-19 Information for Workplaces (materials in multiple languages) - https://www.safeworkaustralia.gov.au/covid-19-information-workplaces

Social Media and Videos

· To begin developing a COVID-19 social media communications plan, consider using available social media toolkits (refer to above links)

· To add a button to your social media site that links users to the latest CDC COVID-19 information, go here - www.cdc.gov/coronavirus/2019-ncov/communication/buttons-badges.html

· To maximise reach using social media:

· In addition to Facebook, using other social media options or platforms used by specific groups may be effective ways to reach your drivers/operators

· Collaborate with community organisations (for example, multicultural centres, faith communities, local unions) and ask them to post communications on their sites.

Videos are available on DHHS YouTube Channel (www.youtube.com – VicGovDHHS) as well as CDC’s Social Media Toolkit (www.cdc.gov/coronavirus/2019-ncov/communication/social-media-toolkit.html).

Reference : www.cdc.gov/coronavirus/2019-ncov/com

Appendix 9 Safe Work Australia COVID-19 Service Cleaning Protocols – Non-Healthcare Workplace

Recommended cleaning:Supplementary information

Summary

This document provides guidance on routine cleaning, and cleaning and disinfection following a case or suspected case of COVID-19 in a non-healthcare workplace.

It covers:

1.1 – Cleaning during the COVID-19 pandemic

1.2 – Definitions

1.3 – Cleaning and disinfecting solutions

1.4 – Checklist of standard precautions for cleaning

1.5 – Recommended cleaning by surface

1.6 – Recommended cleaning by item

1.6.1 – General

1.6.2 – Specialised electronic equipment

1.6.3 – Retail

1.6.4 – Building and construction

1.6.5 – Warehousing and logistics

1.6.6 – Transport

1.6.7 – Gyms and sporting facilities

1.1 Cleaning during the COVID-19 pandemic

COVID-19 spreads through respiratory droplets produced when an infected person coughs or sneezes. A person can acquire the virus by touching a surface or object that has the virus on it and then touching their own mouth, nose or eyes.

A key way you can protect workers and others from the risk of exposure to COVID-19 is by implementing appropriate cleaning and disinfecting measures for your workplace.

A combination of cleaning and disinfection will be most effective in removing the COVID-19 virus.

It is highly recommended that workplaces are be cleaned at least daily. More frequent cleaning may be required in some circumstances. For example, if your workplace operates in shifts, workplaces should be cleaned between shifts. If equipment is shared between workers, it should be cleaned between uses, where practicable.

Cleaning with detergent and water is usually sufficient for routine cleaning.

Once clean, surfaces can be disinfected. When and how often your workplace, or certain surfaces, should be disinfected will depend on the likelihood of contaminated material being present. This would include any time there has been a case or suspected case of COVID19 at the workplace, or at workplaces with a high volume of workers, customers or visitors that are likely to touch surfaces. You should prioritise cleaning and disinfecting surfaces that many people touch.

Alternatively, you may be able to do a 2-in-1 clean and disinfection by using a combined detergent and disinfectant.

1.2Definitions

The following terms are used throughout this document, to improve readability.

Damp dust means to wet a cloth with cleaning agent and wring out, such that the cloth remains damp, but does not drip water.

Detergent means a surfactant that is designed to break up oil and grease with the use of water.

Disinfectant means a product labelled as household disinfectant, and containing alcohol (≥ 70%), chlorine bleach, oxygen bleach, or wipes or sprays that contain quaternary ammonium compounds.

Frequently touched surface means a surface that is touched often, by the same or different people. For example, a door handle or push plate.

HEPA means high efficiency air particulate filter.

Infrequently touched surface means a surface that is touched less than a frequently touched surface. For example, the surface of a cupboard door.

1.3 Cleaning and disinfecting solutions

Cleaning and disinfecting are two different processes:

Cleaning means to physically remove germs (bacteria and viruses), dirt and grime from surfaces using a detergent and water solution. A detergent is a surfactant that is designed to break up oil and grease with the use of water. Anything labelled as a detergent will work.

Disinfecting means using chemicals to kill germs (bacteria and viruses) on surfaces. It’s important to clean before disinfecting because dirt and grime can reduce the ability of disinfectants to kill germs. The following disinfectants are suitable for use on hard surfaces (that is, surfaces where any spilt liquid pools, and does not soak in): alcohol in a concentration of at least 70%, chlorine bleach in a concentration of 1000 parts per million, oxygen bleach, or wipes and sprays that contain quaternary ammonium compounds. These chemicals will be labelled as ‘disinfectant’ on the packaging and must be diluted or used following the instructions on the packaging to be effective.

The Therapeutic Goods Administration (TGA) has published a list of disinfectant products that are permitted to claim they are effective against COVID-19.

As long as you use a disinfectant containing one of the chemicals listed above in accordance with the manufacturer’s directions, they will be effective. They do not need to be on the TGA list.

For routine workplace cleaning in a non-healthcare workplace, physical cleaning with water and detergent is usually sufficient. Water and physical effort alone will not kill the COVID-19 virus.

A combination of cleaning and disinfection will be most effective in removing the COVID-19 virus in workplaces when cleaning, and should be used where there is a high volume of workers, customers or visitors that are likely to touch surfaces.

Cleaning and disinfection should also be undertaken after a person with a confirmed or suspected case of COVID19 has recently been at the workplace

Note: Disinfectants require sufficient contact time to be effective at killing viruses. If no time is specified, the disinfectant should be left for ten minutes before removing.

1.4 Checklist of standard precautions for cleaning

□Where cleaning on or around electrical equipment/fittings, isolate electrical equipment and turn off power source if possible before cleaning with liquids.

□ Read the label for the detergent or disinfectant and follow the manufacturer’s recommendations.

□ Obtain a copy of the Safety Data Sheet (SDS) for the detergent or disinfectant and become familiar with the contents.

□ Wear the appropriate personal protective equipment (PPE) that is identified on the label and the SDS.

1.5Recommended cleaning by surface

The following table outlines the recommended minimum frequencies for routine cleaning of various surfaces in the workplace, as well as recommended cleaning and disinfecting following a suspected or confirmed case of COVID-19.

It is applicable to all workplaces, noting some surfaces may not be relevant to all workplaces.

It is highly recommended that workplaces are be cleaned at least daily. More frequent cleaning may be required in some circumstances. For example, if equipment is shared between workers, it should be cleaned between uses, where practicable.

More frequent disinfection may be required at workplaces with a high volume of workers, customers or visitors that are likely to touch surfaces.

Following suspected or confirmed case

Routine cleaning

Any Surface

Method

Frequently touched surfaces

Method

Infrequently touched surfaces

Method

Soft plastics

Clean and disinfect as soon as you become aware

Detergent + Disinfectant

Clean and disinfect at least daily or every shift change


Clean weekly

Damp dust + Detergent

Hard plastics





Clean weekly

Detergent

Metal surfaces (stainless steel, uncoated steel, zinc coated steel, aluminium)


Detergent + Disinfectant*

*uncoated steel is more susceptible to rust when disinfected. Disinfect only when necessary, and treat for rust as appropriate



Clean weekly

Detergent

Painted metal surfaces





Clean weekly

Detergent

Deliberately Greased or Oiled metal surfaces

Clean as soon as you become aware

Clean according to manufacturer’s recommendations

Clean at least daily or every shift change


Clean weekly


Wood





Clean weekly


Laminate





Clean weekly

Detergent

Glass





Clean weekly

Detergent

Concrete (polished)





Clean weekly

Detergent

Concrete (rough)





Clean weekly

Vacuum (HEPA)

or

Detergent

Leather


Clean and disinfect according to manufacturer’s recommendations


Clean and disinfect according to manufacturer’s recommendations

Clean weekly


Fabric


Detergent + Steam clean

If launderable, wash on warmest possible setting according to manufacturer’s recommendations with laundry detergent

Clean at least daily or every shift change



Clean weekly

Vacuum (HEPA)



Paper

Not suitable for cleaning.

Leave undisturbed for a minimum of 72 hours.

Dispose of in the bin (double-bagged), or leave undisturbed for a minimum of 72 hours, longer if possible.

Not suitable for cleaning

Dispose of in the bin (double-bagged), or leave undisturbed for a minimum of 72 hours, longer if possible.

If use is unavoidable, and individual use is not feasible, use a plastic protective sheet over the page.

Clean and disinfect plastic protective sheet at least daily.

Not suitable for cleaning

Use alternate, cleanable options, such as electronic tablets

If use is unavoidable, and individual use is not feasible, use a plastic protective sheet over the page.

1.6Recommended cleaning by item

The following table outlines the recommended minimum frequencies for routine cleaning of various items in the workplace, as well as recommended cleaning and disinfecting following a suspected or confirmed case of COVID-19.

It is applicable to all workplaces, noting some items may not be relevant to all workplaces.

It is highly recommended that workplaces are be cleaned at least daily. More frequent cleaning may be required in some circumstances. For example, if equipment is shared between workers, it should be cleaned between uses, where practicable.

It is recommended that workplaces are disinfected regularly. More frequent disinfecting may also be required at workplaces with a high volume of customers or visitors that are likely to touch surfaces.

1.6.1 General

Following suspected or confirmed case

Routine cleaning

Any item

Method

Frequently touched items

Method

Infrequently touched items

Method

Alcohol-based hand sanitiser dispenser



Clean and disinfect at least daily


Clean weekly

Detergent

Bath



Clean and disinfect daily, or after each use if shared facilities


Clean at least daily

Detergent

Call bell / door bell





Clean weekly

Detergent

Chairs - non-upholstered

e.g. plastic chairs, wooden chairs, other non-padded chairs





Clean weekly

Detergent

Chairs - upholstered

e.g. fabric padded chairs, sofas, office chairs



Clean at least daily

Vacuum (HEPA)


Clean weekly

Vacuum (HEPA)


Cleaning Equipment

Clean and disinfect after use




Clean after use

Detergent

Clipboard / Folders





Clean weekly

Detergent

Computer, Keyboard, Mouse Headsets


Detergent + Disinfectant on wipeable cover, or isopropyl alcohol-based wipes/sprays

Clean and disinfect at least daily or when visibly soiled, and between users if equipment is shared

Detergent + Disinfectant on wipeable cover, or isopropyl alcohol-based wipes/sprays

Clean weekly or when visibly soiled

Consider adding a wipeable cover to the device/screen.

Refer to manufacturer’s recommendations

Detergent

Door frames





Clean weekly

Detergent

Door knob / handles





Clean daily

Detergent

Drinking Fountains

Clean and disi

physical distancing -...

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