physician leadership development at cleveland clinic robert lorenz, m.d., m.b.a. chief medical...
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Physician Leadership Development at Cleveland Clinic
Physician Leadership Development at Cleveland Clinic
Robert Lorenz, M.D., M.B.A.
Chief Medical Officer
Cleveland Clinic Abu Dhabi
Physician Leadership Development at Cleveland Clinic
Physician Leadership Development at Cleveland Clinic
• Rationale for physician leadership development
• Physician leadership development within Cleveland Clinic
• Executive education healthcare executive offerings
- Executive Visitors Program
- Samson Global Leadership Academy for Healthcare Executives
About Cleveland ClinicAbout Cleveland Clinic
History
• Cleveland Clinic was founded in 1921 by four renowned physicians
• Providing outstanding patient care based upon the principles of cooperation, compassion and innovation.
Original Cleveland Clinic building
Cleveland Clinic founders (Drs. Bunts, Crile, Lower, Phillips)
3.2 million patient visits 36,000 employees 2,800 physicians$252M in research funding
FHCFHC
Elyria FamilyHealth Center
Westlake FamilyHealth Center
FHCFHC
Lorain Family HealthAnd Surgery Center
FHCFHCLakewood
Family HealthCenter
FHCFHC
Strongsville Family Health and Surgery Center
FHCFHC
Brunswick FamilyHealth Center
FHCFHC
Wooster FamilyHealth Center
FHCFHC
Independence FamilyHealth Center
FHCFHCSolon FamilyHealth Center
FHCFHC
Chagrin Falls FamilyHealth Center
FHCFHC
Beachwood FamilyHealth and Surgery Center
FHCFHC
Willoughby HillsFamily Health Center
FHCFHC
HH
Fairview Hospital
Lakewood Hospital
HH
Lutheran Hospital
HH
Ashtabula County Medical Center
HH
Euclid Hospital
HH
Huron Hospital
HH
Hillcrest Hospital
HH
South PointeHospital
HH
Marymount Hospital
HH
ClevelandClinic
Integrated Health Systemserving 5.1 million patients
Cleveland Clinic Abu DhabiCleveland Clinic Abu Dhabi
Images provided by HDR Architecture
Why Leadership Development?Why Leadership Development?
• We are a physician-lead organization with a strong, differentiating culture
• Competencies to lead in health care differ from clinical and investigative skills and can be learned
• The Cleveland Clinic Academy in the Education Institute (EI) is a forum for teaching and learning leadership and management skills
Why Clinical Executives?Why Clinical Executives?
• Raffaella Sadun : HBS
- Good hospital management correlated with better clinical and financial performance
- Those hospitals with higher percentage of degreed clinicians as managers have the best management practices
- There is significant variation in the quality of hospital management practices within a country, which is much greater than the average differences across countries
- "If you look at the data, you'll see that improvement is possible”
• Amanda Goodall
- Top US 100 hospitals: Cancer, DD, Heart & Heart Surgery
- CEO’s classified as clinical-leaders and non-clinicians
- America’s best hospitals disproportionately have clinicians as leaders
CCLCM Center for GME
Dept. of Medicinein the EI
Dept. of Surgeryin the EI
ScientificPublications
Cleveland ClinicAcademy
Ctr. for ContinuingEducation
Ctr. for InternationalMedical Education
COMET
Ctr. for ConsumerHealth Information
Ctr. for AlliedHealth Education
Ctr. for Medical Art &Photography
cSITE/Ctr. for Advanced
Skills Training
Alumni Library
Chair
Finance andAdministration
Ctr. for Med. Ed. Research &
Development
Education Institute
Center for Multidisciplinary
Clinical Simulation
N = 16 departmentsN = ~200 people, 162.6 FTEs
Physician Leadership Development at Cleveland Clinic
Physician Leadership Development at Cleveland Clinic
• Rationale for physician leadership development
• Physician leadership development within Cleveland Clinic
• Executive education healthcare executive offerings
- Executive Visitors Program
- Samson Global Leadership Academy for Healthcare Executives
The Cleveland Clinic Academy (CCA)
The Cleveland Clinic Academy (CCA)
• Innovative center within the EI which provides leadership development training to Clinic physicians, nurses, and administrators and to executive visitors
• Programs within the CCA- CCA courses- Leading in Health Care- New Leader On-Boarding Program- Leadership Rotation- Academic partnerships- “Inside the Cleveland Clinic” - Samson Global Leadership Academy
The Cleveland Clinic Academy (CCA)
The Cleveland Clinic Academy (CCA)
• Aligns with organizational goals
- Helps develop a pipeline of capable leaders
- Supports on-boarding activities for new Staff and for new leaders
- Facilitates networking among physicians, nurses, and administrators
- Offers this training to visitors (through executive education programs), supporting
global footprint
Cleveland Clinic AcademyCleveland Clinic Academy
• Offers a curriculum of “a la carte” courses to physicians, nurses, and administrators
• Goal is to confer leadership skills
• Courses in leadership, business, etc. are informed by competency matrices in leadership and management
• Very well-attended and very well-received
New Cleveland Clinic Academy Catalog is Issued Quarterly
New Cleveland Clinic Academy Catalog is Issued Quarterly
Cleveland Clinic AcademyCleveland Clinic Academy
Courses (N = 186)
0
10
20
30
40
50
60
2006 2007 2008 2009 2010*
Cleveland Clinic Academy:High Satisfaction
Cleveland Clinic Academy:High Satisfaction
• 2006 – 2007: 1 – 4 Likert scale, 4 = Best• 2008 – 2010: 1 - 5 Likert scale, 5 = Best
0
1
2
3
4
5
2006 2007 2008 2009 2010*
Leading in Health Care CourseLeading in Health Care Course• Cohort-based course offered annually for
high-potential Staff nominees • 10 months (1 full day/month) for N = 35/yr• Currently beginning 9th year• Offers curriculum around leadership
competencies- Business, finance, marketing- Org development skills (communication,
emotional intelligence, teambuilding)
• Basis for Samson Global Leadership Academy curriculum
Leading In Health Care2003-2010
Leading In Health Care2003-2010
25
30
35
40
2004 2005 2006 2007 2008 2009 2010
#
N = 259
Physician Leadership Development at Cleveland Clinic
Physician Leadership Development at Cleveland Clinic
• Rationale for physician leadership development
• Physician leadership development within Cleveland Clinic
• Executive education healthcare executive offerings
- Executive Visitors Program
- Samson Global Leadership Academy for Healthcare Executives
Executive Visitors ProgramExecutive Visitors Program
• 2-day course at Cleveland Clinic• Focus on the culture and operations of
the Clinic
- Presentations by and interactions with Clinic leadership regarding “how we do it”
- Very well-received (June course is full)
http://my.clevelandclinic.org/about/executive-education-programs/default.aspx
Physician Leadership Development at Cleveland Clinic
Physician Leadership Development at Cleveland Clinic
• Rationale for physician leadership development
• Physician leadership development within Cleveland Clinic
• Executive education healthcare executive offerings
- Executive Visitors Program
- Samson Global Leadership Academy for Healthcare Executives
Samson Global Leadership Academy for Healthcare Executives
Samson Global Leadership Academy for Healthcare Executives
• Newest offering of the CCA
• Offers leadership development and Clinic awareness to healthcare executives (physicians, nurses, administrators) from around the world
• Two-week residency course- 10/23 – 11/4/11- 4/22/12 – 5/4/12- 10/7/12 – 10/19/12
• Unique executive education offering with multiple learning formats
- Participatory, didactic (e.g., business, leadership)
- Experiential, immersion experiences
- Mentorship and networking opportunities • http://my.clevelandclinic.org/about/executive-
education-programs/default.aspx
• Unique executive education offering with multiple learning formats
- Participatory, didactic (e.g., business, leadership)
- Experiential, immersion experiences
- Mentorship and networking opportunities • http://my.clevelandclinic.org/about/executive-
education-programs/default.aspx
Samson Global Leadership Academy for Healthcare Executives
Samson Global Leadership Academy for Healthcare Executives
http://my.clevelandclinic.org/about/executive-education-programs/default.aspx
• Web site available since October 2010
• Dates set:10/23/11 – 11/4/11 4/22/12 – 5/4/1210/7/12 – 10/19/12
SummarySummary
• Leadership development is key to organizational success.
• The Clinic has a longstanding commitment to health executive (physician, nurse, administrator) leadership development through the
Cleveland Clinic Academy• We invite you to participate in our
executive education offerings
http://my.clevelandclinic.org/about/executive-education-programs/default.aspx
