pink newsletter pink link newsletter · discovering that adopting and deploying itil based, or...

46228555575 North Service Road, Suite 200Burlington, ON L7L 6M1

ITSM In Action: The Apollo 13 Simulation Workshop “We learned a lot about designing and implementing process and teamwork but had a lot of fun doing it. This workshop had a very different approach than a lot of others I have taken.”

In a March 2006 survey more than 95% of CIOs interviewed stated a commitment to invest in ITIL. However more and more companies are discovering that adopting and deploying ITIL based, or process based

strategies is not so easy.

Initially participants will discover how inefficient and risky it is to work to a “best-efforts approach” without pre-planned policies, procedures, process flows, responsibilities and metrics. As the workshop progresses, rapidly increasing awareness and experience will vividly illustrate the value of establishing a holistic ITSM operation.

This workshop is delivered onsite only and is suitable for all IT practitioners. The workshop is useful not only to vividly demonstrate the Critical Success Factors within an ITSM operation, but it also provides a valuable team learning operation. No regular classroom training course delivers/provides such an effective learning experience.

Pink Elephant is

the world’s #1 ITIL®

and ITSM consulting,

education and

conference

service provider.

Winter 2012

For more

details about all

Pink Elephant

services, visit

www.pinkelephant.com

or call 1-888-273-PINK.

Welcome To Another Issue Of PinkLINK This quarterly newsletter from Pink Elephant provides valuable information about current industry trends and updates about our products and services.

PinkLINKN EW S L E T T E RPinkLINKN E W S L E T T E R Winter 2012

PinkLINKN E W S L E T T E R

Winter 2012

LAST CALL! 16th Annual International

IT Service Management Conference & Exhibition

COurSES JANuAry FEbruAry MArCh APrIL MAyOnline CoursesITIL Foundations Self-Paced Online (Official ITIL Foundation Certification)

Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for details.

ITIL Awareness Overview Self-Paced Online

Service Catalog Implementation Overview Self-Paced Online

ISO/IEC 27002 Foundation Self-Paced Online

ITIL Foundations Instructor-Led Online(Official ITIL Foundation Certification)

6 - 9Eastern Time

22 - 25Eastern Time

Foundation Level Certification ITIL Foundations Public Classroom(Official ITIL Foundation Certification)

16 - 18 Toronto, ON;

18 20 Dallas, TX;

23 - 25 Chicago, IL;

30 - 1 New York, NY

1 - 3 Phoenix, AZ;

6 - 8 Philadelphia, PA;

17 - 19 Las Vegas, NV;

27 - 29 Saint Paul, MN

12 - 14 San Francisco, CA;

14 - 16 Washington, DC;

26 - 28 Ottawa, ON

2 - 4 Raleigh, NC;

11 - 13 Houston, TX;

25 - 27 Calgary, AB;

30 - 2 Seattle, WA

2 - 4 Denver, CO;

15 - 17 Vancouver, BC;

30 - 1 Toronto, ON

COBIT® Fundamentals 26 - 27Chicago, IL

18 - 19Las Vegas, NV

19 - 20Toronto, ON

7 - 8Washington, DC

ISO/IEC 20000 Foundation(Official ITIL Complementary Guidance Course)

2 - 4Toronto, ON

PRINCE2 Foundations 15 - 17Las Vegas, NV

14 - 16Washington, DC

Practitioner Level CertificationITIL Practitioner: Operational Support & Analysis(Official ITIL Capability Certification)

10 - 13San Francisco, CA

ITIL Practitioner: Release, Control & Validation(Official ITIL Capability Certification)

ITIL Practitioner: Service Offerings & Agreements(Official ITIL Capability Certification)

6 - 9Toronto, ON

ITIL Practitioner: Planning, Protection & Optimization(Official ITIL Capability Certification)

ITIL Practitioner: How To Define & Implement A Service Catalog According To ITIL Best Practices(Official ITIL Complementary Guidance Course)

25 - 27Toronto, ON

PRINCE2 Practitioner 18 - 19Las Vegas, NV

Manager Level CertificationITIL Manager: Service Strategy(Official ITIL Lifecycle Certification)

ITIL Manager: Service Design(Official ITIL Lifecycle Certification)

22 - 25Chicago, IL

ITIL Manager: Service Transition(Official ITIL Lifecycle Certification)

ITIL Manager: Service Operation(Official ITIL Lifecycle Certification)

10 - 13Chicago, IL

ITIL Manager: Continual Service Improvement(Official ITIL Lifecycle Certification)

17 - 20Chicago, IL

27 - 30Toronto, ON

Managing Across The Lifecycle (Official ITIL Expert Certification)

19 - 23Toronto, ON

23 - 27Chicago, IL

Non-Certification Courses

ITSM In Action: The Apollo 13 Simulation Workshop This team-based workshop is delivered onsite only. Call for details.

ITIL Practitioner: How To Conduct An IT Service Management Process Assessment

ITIL Practitioner: How To Define & Implement A CMDB According To ITIL Best Practices

23 - 24Toronto, ON

The Implementation Road Map For IT Service Management 23 - 25Las Vegas, NV

Conferences & Special Events16th Annual International IT Service Management Conference & Exhibition

bring us OnsiteAll of Pink’s courses

can be delivered at your location. For course

descriptions and more details visit our

website.

ITIL® is a registered trade mark of the Cabinet Office. PRINCE2® is a registered trade mark of the Cabinet Office.

The Countdown Is On! Only A Few Weeks Left To register Las Vegas • bellagio hotel • February 19-22, 2012 16th Annual International IT Service Management Conference & Exhibition Knowledge Translated Into results

Attend “The best Conference In The Industry!”

rEGISTEr NOW! You only have a few weeks left to register for our 2012 conference.

Pink has the undisputed reputation for developing an unsurpassed line-up of speakers and meaningful subject matter. As a result of our unwavering commitment, we are very proud to present what is widely acknowledged as the most content-rich program in the industry.

Don’t Miss This Extraordinary Education Experience! Look Inside For More Details.

LAST CALLOnly a few weeks left!

Attend “The Best Conference In The Industry!”

Service Catalog Implementation Overview Self-Paced OnlineOnline training for fast, efficient, organizational Service Catalog Implementation Awareness!

Implementing a Service Catalog? Start off the right way by generating awareness among your implementation team about how to succeed!

Pink’s computer-based learning options have grown with the introduction of this self-paced online overview. With it you get:

Specific online Service Catalog implementation instruction • based on ITIL best practices as well as Pink’s real-world experienceSeveral templates, sample forms and documents• A FREE e-copy of the best selling book – • Defining IT Success Through The Service Catalog: A Practical Guide, Second Edition – written by world-renowned ITIL expert Troy DuMoulinAsk-The-Expert – contact Pink’s expert consultants with • your how-to questions and issues

For more information about this overview, please call 1-888-273-PINK or visit our website.

Save bIG On Public Education! you can save bIG by taking advantage of these special offers.

Maximize your training dollars! Save up to 55% with Pink’s Personal Education Pass and Team Discount Tickets.

Public Education Passes – Special OffersCategory Fee Applicable Courses

Personal Education Pass - Unlimited 1 Year

US$8,995 Unlimited! Any course on public schedule within 12 months.

Personal Education Pass - Unlimited 2 Years

ITIL Expert Pass US$8,995 One ITIL Foundations, up to five Intermediate courses, one Managing Across the Lifecycle course, all within 24 months.

Public Education – Team DiscountsCategory 3 - 5 Seats 6 - 10 Seats 11+ Seats

Team Discount Tickets 10% 20% 30%

Send team members – alone or in groups – to any course on our education schedule during a 12-month period.

For more information, please call or visit our website.

bring us Onsitebring the industry’s #1 ITIL education and consulting service provider to your organization!

All of Pink’s courses can be presented onsite. There are many benefits to bringing Pink to your location, including:

Cost and time savings • The highest exam pass rates in the industry • Direct access to the industry’s best consultants• An excellent team-building exercise • A well-planned, company-specific approach to consistent • knowledge building

For more information please call or visit our website.

Pre- & Post-Conference Courses Get Certified by The World’s #1 ITIL & ITSM Educator!

Pre-Conference Courses

Foundation Level Certification

ITIL Foundations February 17-19, 2012

PRINCE2® Foundations February 15-17, 2012

COBIT® Fundamentals February 18-19, 2012

Practitioner Level Certification

Operational Support & Analysis February 16-19, 2012

Release, Control & Validation February 16-19, 2012

Service Offerings & Agreements February 16-19, 2012

Planning, Protection & Optimization February 16-19, 2012

PRINCE2 Practitioner February 18-19, 2012

Management Level Certification

Managing Across The Lifecycle February 15-19, 2012

Service Strategy February 16-19, 2012

Service Design February 16-19, 2012

Service Transition February 16-19, 2012

Service Operation February 16-19, 2012

Continual Service Improvement February 16-19, 2012

Continual Service Improvement One-Day Workshop February 19, 2012

Executive Strategic Workshop February 19, 2012How To Define & Implement A CMDB According To ITIL Best Practices February 18-19, 2012

Post-Conference Courses

ITIL Foundations February 23-25, 2012ISO/IEC 20000 Foundation February 23-25, 2012Practitioner Level Certification

How To Define & Implement A Service Catalog According To ITIL Best Practices February 23-25, 2012

The Implementation Road Map For IT Service Management February 23-25, 2012

How To Conduct An IT Service Management Process Assessment February 23-24, 2012

Visit our website for course descriptions.

Get Certified At your Computer! Learn from anywhere at anytime for up to 12 months; certification courses include online

exam. Save on team training with HUGE volume discounts.

Choose from:ITIL Awareness Overview Self-Paced Online• ITIL Foundations Self-Paced Online• ITIL Foundations Live, Instructor-Led Online• Service Catalog Implementation Overview • Self-Paced OnlineISO/IEC 27002 Foundation Self-Paced Online•

To learn more or to register for an online course, please call or visit our website.

PinkLINKN E W S L E T T E R Winter 2012 PinkLINKN E W S L E T T E R Winter 2012 PinkLINKN E W S L E T T E R Winter 2012

Practitioner radio Are you up-To-Date? If not, listen to the most recent episodes featuring Pink’s Troy DuMoulin, one of the world’s leading ITSM authorities.

Quality Systems Are Not Frameworks – episode 18• Technology Management vs. Service Management • – episode 17Request Fulfillment – episode 16• Business Relationship Management – episode 15• Supplier Strategy – episode 14• Service Portfolio Management – episode 13• Demand Management – episode 12• Availability – episode 11•

To listen to Practitioner Radio, visit Troy’s blog: http://blogs.pinkelephant.com/troy

16th Annual International

IT Service Management Conference & ExhibitionLas Vegas • bellagio hotel February 19-22, 2012

Knowledge Translated Into results

Attend The Industry’s #1 Event!Pink’s annual event is widely recognized as “the world’s best IT Service Management conference.”

Our program is content rich and comprehensive – 15 tracks, 160+ sessions – covering a vast array of subjects from all across the ITSM spectrum. There is something for everyone – strategic, tactical, operational – we’ve got you covered! In fact, this is one main reason why so many organizations bring entire teams!

Join us for “Knowledge Translated Into Results” – our next conference theme. We’ll show you how to go beyond just theory to achieve true business value and outcomes.

Amazing Opening Keynote Speaker!Sir Ken robinson, PhD

Knighted by Queen Elizabeth for his outstanding achievements in the fields of education, creativity and innovation, Sir Ken is an internationally recognized and multi-award winning speaker who wows audiences everywhere.

“I will be making this an annual event for myself and my colleagues. Great event, great location – Bellagio is beautiful. Sponsored wireless was a great added value.”

“Still the best conference in the world. You do an outstanding job”

“Others try, but no one surpasses Pink Elephant’s Conference Program!”

REGISTER TODAY!

Only a few weeks left

Others try, but no one surpasses Pink Elephant’s Conference Program!15 Tracks, 160+ SessionsFor beginners, Sunday Pre-Conference Optimizers give you an opportunity to get the “101” on numerous frameworks and best practices: Rich Petti, Martin Erb, Rae Garrett & Jennifer Wels, Pink Elephant; Kirk Weisler, Team Dynamics. Rich

PettiMartin

ErbRae

GarrettJennifer

WelsKirk

Weisler

For the advanced, experts give you valuable insight about how to use ITIL together with Six Sigma, ISO, Lean Management, CObIT, and other relevant frameworks: Steve Bell, Lean IT Strategies; Mike Orzen, Mike Orzen & Associates; Margo Fullilove & Donald L. Knox, Atos; Bernardo Tirado, The Project Box.

Steve Bell

Mike Orzen

Margo Fullilove

Donald L. Knox

Bernardo Tirado

For leaders, understand more about managing all-important culture and the people-side of IT: Dr. Carol E. Pollard, Appalachian State University; Anthony Krasinski, Erie Insurance; Brian Newcomb, Ohio State University; Gary Case, Pink Elephant; Karen Ferris, Macanta Consulting. Dr. Carol E.

PollardAnthony Krasinski

Brian Newcomb

Gary Case

Karen Ferris

For project and program managers, learn how to successfully lead major transformations: Ty Kiisel, AtTask; Kathy Starkoff, Ohio State University; Cindy Trudeau, Presbyterian Healthcare Services; Elizabeth Harrin, The Otobos Group; Jeffrey Westcott, Lawrence Livermore National Laboratory. Ty

KiiselKathy

StarkoffCindy

TrudeauElizabeth

HarrinJeffrey

Westcott

For those who want to stay in the know, learn from the industry’s most respected ITIL and ITSM luminaries from Pink Elephant: David Ratcliffe, George Spalding, Troy DuMoulin, Jack Probst & Graham Price.

David Ratcliffe

George Spalding

Troy DuMoulin

Jack Probst

Graham Price

For those seeking excellence in IT, hear award-winning, value-added ITSM case studies from numerous seasoned IT practitioners: Elaine Lauritzen & Michael Gabbitas, Brigham Young University; Pete Corrigan, Allstate Insurance; Tracey Richardson, Ohio State University; Joel Krause, State Compensation Insurance Fund.

Elaine Lauritzen

Michael

GabbitasPete

Corrigan Tracey

RichardsonJoel

Krause

For business minded IT professionals, learn about specific IT and business processes from industry experts: Dr. Victoria M. Grady, George Washington University; Zahra Rahemtulla, Charlie Miles, & Kristin Colburn, Pink Elephant; Doug Moran, author. Dr. Victoria

M. GradyZahra

RahemtullaCharlie Miles

Kristin Colburn

Doug Moran

For IT support managers, learn how to successfully apply ITIL to the Service Desk, and Incident, Problem, Configuration, Change & release Management processes: Jane Mandeville, Vanderbilt University; Cathy Kirch, Allstate Insurance; William Purcell, Paychex; Dustin Coe, Boeing; Richard Carroll, Con-way/Menlo Worldwide.

Jane Mandeville

Cathy Kirch

William Purcell

Dustin Coe

Richard Carroll

For those seeking to go beyond ITIL, learn from highly respected industry professionals: Dr. Jim Anderson, Blue Elephant Consulting; Eve Mayer Orsburn, Social Media Delivered; Jim King, Shared Services Canada; Andrew Bream, General Dynamics Information Technology; Andre van der Merwe, Business Connexion.

And many, many more exciting speakers and subjects...

Dr. Jim Anderson

Eve Mayer Orsburn

Jim King

Andrew Bream

Andre van der Merwe

REGISTER TODAY!

PettiMartin

ErbRae

GarrettJennifer

WelsKirk

Weisler

Steve Bell

Mike Orzen

Margo Fullilove

Donald L. Knox

Bernardo Tirado

Brian Newcomb

Gary Case

Karen Ferris

KiiselKathy

StarkoffCindy

TrudeauElizabeth

HarrinJeffrey

Westcott

David Ratcliffe

George Spalding

Troy DuMoulin

Jack Probst

Graham Price

Elaine Lauritzen

Michael

GabbitasPete

Corrigan Tracey

RichardsonJoel

Krause

M. GradyZahra

Kristin Colburn

Doug Moran

Jane Mandeville

Cathy Kirch

William Purcell

Dustin Coe

Richard Carroll

Dr. Jim Anderson

Eve Mayer Orsburn

Jim King

Andrew Bream

Andre van der Merwe

REGISTER TODAY!

PettiMartin

ErbRae

GarrettJennifer

WelsKirk

Weisler

Steve Bell

Mike Orzen

Margo Fullilove

Donald L. Knox

Bernardo Tirado

Brian Newcomb

Gary Case

Karen Ferris

KiiselKathy

StarkoffCindy

TrudeauElizabeth

HarrinJeffrey

Westcott

David Ratcliffe

George Spalding

Troy DuMoulin

Jack Probst

Graham Price

Elaine Lauritzen

Michael

GabbitasPete

Corrigan Tracey

RichardsonJoel

Krause

M. GradyZahra

Kristin Colburn

Doug Moran

Jane Mandeville

Cathy Kirch

William Purcell

Dustin Coe

Richard Carroll

Dr. Jim Anderson

Eve Mayer Orsburn

Jim King

Andrew Bream

Andre van der Merwe

Pink Elephant is

education and

conference

service provider.

Winter 2012

For more

details about all

Pink Elephant

services, visit

Winter 2012

6 - 9Eastern Time

22 - 25Eastern Time

18 20 Dallas, TX;

30 - 1 New York, NY

1 - 3 Phoenix, AZ;

26 - 28 Ottawa, ON

2 - 4 Raleigh, NC;

30 - 2 Seattle, WA

2 - 4 Denver, CO;

30 - 1 Toronto, ON

19 - 20Toronto, ON

7 - 8Washington, DC

2 - 4Toronto, ON

6 - 9Toronto, ON

25 - 27Toronto, ON

22 - 25Chicago, IL

10 - 13Chicago, IL

17 - 20Chicago, IL

27 - 30Toronto, ON

19 - 23Toronto, ON

23 - 27Chicago, IL

23 - 24Toronto, ON

website.

Pink Elephant is

education and

conference

service provider.

Winter 2012

For more

details about all

Pink Elephant

services, visit

Winter 2012

6 - 9Eastern Time

22 - 25Eastern Time

18 20 Dallas, TX;

30 - 1 New York, NY

1 - 3 Phoenix, AZ;

26 - 28 Ottawa, ON

2 - 4 Raleigh, NC;

30 - 2 Seattle, WA

2 - 4 Denver, CO;

30 - 1 Toronto, ON

19 - 20Toronto, ON

7 - 8Washington, DC

2 - 4Toronto, ON

6 - 9Toronto, ON

25 - 27Toronto, ON

22 - 25Chicago, IL

10 - 13Chicago, IL

17 - 20Chicago, IL

27 - 30Toronto, ON

19 - 23Toronto, ON

23 - 27Chicago, IL

23 - 24Toronto, ON

website.

pink newsletter pink link newsletter · discovering that adopting and deploying itil based, or...

Documents