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Transformative Hiring Change your game for better results

Thursday, April 19, 2012

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Mike Soisson Vice President Pinstripe Healthcare

• Introductions

• Why Talk Innovation Now?

• Innovation Myths Debunked

• Time to Change Your Game

• Partnering for Transformation

• Q&A

Introductions & Agenda

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Why Talk Innovation Now?

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2011 Feature Film Moneyball

http://www.youtube.com/watch?v=WNlCBy07z08

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Business model

Finance Networking

2. Networking enterprise’s structure/ value chain

1. Business model how the enterprise makes money

Core process

Process. Enabling process

3. Enabling process assembled capabilities

4. Core process proprietary processes that add value

6. Product system extended system that surrounds an offering

Product performance

Offering Product system

Service

7. Service how you service your customers

5. Product performance basic features, performance and functionality

Channel

Delivery Brand

Customer experience

10. Customer experience how you create an overall experience for customers

8. Channel how you connect your offerings to your customers

9. Brand how you express your offering’s benefit to customers

Larry.Keeley@doblin.com

10 Types of Innovation

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Innovation Myths Debunked

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“Innovation comes from people who are creative.”

Fact: Innovation is far more likely to come from a disciplined approach.

Innovation Myth

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“Innovation is expensive, demanding a lot of resources.”

Fact: Innovation is more correlated with resource scarcity. And failure to innovate is truly costly.

Innovation Myth

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“Innovation is creating a hot new product.”

Fact: New products are quickly copied and rarely enjoy sustained profits or success.

Innovation Myth

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Innovation Myth

“Innovation must be radical to create real change.”

Fact: Minor innovations are often more successful and transformational than “big idea” that never comes to fruition.

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• Creating an experience for the savvy healthcare consumer

• Designing a system that educates and moves us away from

“sick care” to truly “health care”

• Transitioning to organizations rewarded for volume to one

rewarded for value & quality

• Meeting the demands of the new hospital financial

incentives

Healthcare Organizations Must Innovate

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Change Your Game The Rules Already Changed

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Formula for Fostering Innovation

Culture Processes

People

Challenges Take smart risks

Systematic Flexible

Collaborative Customer Service Driven

Innovative Ideas & Results

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Discovery-driven

• Associating • Questioning • Observing • Idea Networking • Experimenting

Delivery-driven

• Analyzing • Planning • Detail-oriented • Implementing • Self-disciplined

Focus on People First…

Different Talents

in Balance

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…Then Give Them the Tools to Succeed.

• Truly embracing integrated care – Removal of silos – Understanding

indicators – Efficiencies

• Teamwork – Communication – Patient-centered – Development

• A workforce that focuses on: – Service – Teamwork – Technology

People Processes Culture

The rules have changed. Playing the new game requires the “right” talent.

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Passionate & Engaged

Team Players

Customer-Focused

Critical Thinkers

Your workforce must be made-up of individuals who are:

New Essential Skills

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Hiring for Innovation Building a Team that will Succeed

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50%

15%

25%

10%

Distinct Cognitive Types Mixed Conformists Creatives Detail-Oriented

Building an Innovation Team

Source: Harvard Business Review, March 2012

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Leading Innovation

1. Work across the organization

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Leading Innovation

1. Work across the organization

2. Encourage experimentation and adaptation

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Leading Innovation

1. Work across the organization

2. Encourage experimentation and adaptation

3. Source, attract, screen and assess for the right talent

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Leading Innovation

1. Work across the organization

2. Encourage experimentation and adaptation

3. Source, attract, screen and assess for the right talent

4. Reach outside of your organization and industry

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1. Work across the organization

2. Encourage experimentation and adaptation

3. Source, attract, screen and assess for the right talent

4. Reach outside of your organization and industry

5. Seek out partners that will accelerate your innovation

Leading Innovation

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Taking a Fresh Look

• Who are you holding accountable?

• How do you find people?

• How do you hire?

• How do you know they are right?

• How are you integrating them?

New ways of:

• Sourcing talent

• Screening talent

• Assessing talent

• Onboarding talent

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“We’ve got to

think

differently.”

- Billy Beane

• Make a commitment to drive

innovation.

• Challenge your HR leaders to

find the right talent.

• Challenge your operational

leaders to change their hiring

criteria.

Discussion & Conclusion

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Mike Soisson msoisson@ pinstripehealthcare.com (717) 795-9010 pinstripehealthcare.com

Pinstripe Healthcare • Deep healthcare experience • Clinical Centers of Expertise • 2012 RPO Star Performer

according to Everest Group • Top RPO Provider as recognized

by HRO Today • Partner with nationally

recognized, innovative brands

Thank you!