Division of Planning and Information Resources

PIR Updates

A discussion of current technology updates

Division of Planning and Information Resources

Topics

• Live@EDU email migration

• OIT – reporting problems

• Hardware/Software• FootPrints• AD on Desktops• ForeFront Security

• LMS - Angel to Desire2Learn

• Training Updates• Security – Identity

Finder Scans• New RoyalCard

changes• TSC on Social

Media

Division of Planning and Information Resources

Live@edu email to Office 365

• Live@EDU email system will be upgraded to Office 365 on Friday, August 9th - 4:30 p.m.

• Customers will continue have access to their email while the upgrade proceeds

• During the upgrade process, access to email is through Outlook client or the portal by clicking on the email icon.  The former direct url to outlook.com will no longer work

• Users will now have 25GB of email storage

Division of Planning and Information Resources

OIT Reporting Problems• Log support calls under Faculty member’s name, not

anyone else’s name• Ask faculty to report issues immediately• OIT has ability to remotely support up to 50

classrooms across campus• Will still send TSC/OIT support, as needed• DVD/VCR's are not being reinstalled in

upgraded rooms - There are none in LSC and BRN • Reach out to the Library to digitize media• Log onto the PC with your R Number 

Division of Planning and Information Resources

Hardware/Software Requests

• All hardware requests for next year, both new and replacement, must be submitted on microcomputer budget forms, by the end of 2013

• Computer equipment for new hires must be submitted by year’s end, for 2014

Division of Planning and Information Resources

Hardware/Software Requests

• All software and peripheral requests must be submitted through a FootPrints ticket

• Call the Technology Support Center for assistance in submitting requests

• Once software request is submitted, a check is made to see if a site license exists or if a new license must be secured

• All other equipment requests must be processed through FootPrints

Division of Planning and Information Resources

FootPrints• FootPrints will replace Project Tracking in a few

weeks• Requests for services will be through the Service

Catalog in FootPrints

Examples:• Banner ID and Userclass changes:

Service Catalog    Database Systems & Processing Access & Security

• For Student Reports: Service Catalog    Database Systems & Processing Student Reports & Processing

Division of Planning and Information Resources

AD on Desktops

• Beginning Fall 2013 - All Staff/Faculty Desktops will be converted to R# logins

• Faculty Laptops will be converted at a later date to be announced

• Schedule for conversion by department will be announced

• New and rebuilt computer systems as of 4/29/13 have already been converted

Division of Planning and Information Resources

Windows XP End of Life 4/8/2014

• No Microsoft security updates will be delivered after that date

• Without security updates vulnerability to malware will increase

• Upgrades to Windows 7 University-owned computers now in progress

• Viewfinity is delivered with Windows 7 to allow installation of approved software

Division of Planning and Information Resources

ForeFront

• New version of ForeFront coming• ForeFront is the industry-leading

Virus/Malware detection program• Update to the anti-virus software on

Windows desktops is passive• Improved malware detection and

remediation

Division of Planning and Information Resources

Lab Updates

• All labs are being updated with the latest software and hardware as nec.

• 8 labs are being converted to VDI for Fall 2013

• All labs both VDI or PCs will require R# logins

LABS• MGH 110• JOH 406• MGH 136• OHA 426• LOY 221• MGH 438• TOC 205

Division of Planning and Information Resources

LMS-Angel to Desire2Learn

• will be available for the Spring 2014 semester• in-depth evaluation process by CTLE, ITDA and the

Learning Management System Evaluation Working Group• The group rated Desire2Learn higher than both

Blackboard Learn and Canvas• ANGEL will be available until June 1, 2014• Spring 2014 semester, ANGEL and Desire2Learn

will run in parallel• Banner-to-D2L connection will mimic that which is

currently set up for Banner-to-ANGEL

Division of Planning and Information Resources

Training – Classroom

• IT Training Website:www.scranton.edu/it_training

• Classes available in many subjects used on campus, (Word, Excel, PowerPoint, CMS)

• Sessions are one-hour in length, some subjects require more than one session

• All classes are customized to those attending• Only material needed for a user’s work

requirements will be covered

Division of Planning and Information Resources

Training – BANNER

• Developing Banner training at present• Basic Banner Navigation will include

identification of various elements of the program and how they are used

• Individual modules, (student, finance, etc.) will offer a more in-depth look at Banner

• Specific Banner tutorials will be available on IT Training and Banner Support websites

Division of Planning and Information Resources

CMS – web editing

• CMS currently being updated to new Responsive website format

• Page information in CMS will be transformed to adapt to mobile devices, (tablets, phones, etc.) automatically

• Main (banner), Photo will be resized to 1280 pixels wide X 361 pixels deep

• All Banner Photos must be replaced Aug. 5-7. No publishing until August 14th

Division of Planning and Information Resources

SANS Security Awareness

• Theme of training videos relates to the user as the main target of malicious actors

• Important security information for all staff/faculty members

• Short videos, average about 3 min. each• Can be viewed anytime, not necessarily,

all at once• Go to: www.scranton.edu/it_training,

select the SANS Security link

Division of Planning and Information Resources

Identity Finder Scans

• Identity Finder is a security program that scans for PII on University computers

• Program runs in the background with no user interaction

• If PII is found, user will be notified and corrective measures will be taken to secure or remove the data

Division of Planning and Information Resources

RoyalCardNew Design

Division of Planning and Information Resources

RoyalCard

• New larger portrait style photo• Features Expiration Date

– Valid for use as Voter ID– Expiration date based on expected graduation date– Available at the Technology Support Center– For students, $10 lost card and $5 replacement fees– No fee for faculty and staff replacement cards and

will expire four years from issue date– New policy to require new photograph when issuing

replacement cards

Division of Planning and Information Resources

TSC Social Media

The Technology Support Center presence on social media:

• TSC Facebook page: www.facebook.com/uofstechsupportcenter

• Follow the TSC on Twitter @ScrantonTSC

Division of Planning and Information Resources

Contacts:

• Technology Support Center:– www.scranton.edu/techsupport

• Planning and Information Resources:– www.scranton.edu/pir

• IT Services:– www.scranton.edu/pir/its

• IT Training:www.scranton.edu/it_training

Division of Planning and Information Resources

Questions: