pirámide digital corporate presentation hpo high performance organizations products suite http: / /...
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Pirámide Digital Corporate Presentation
HPO High Performance Organizations
Products Suite
http: / / www.piramidedigital.com
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Exclusive presentation
“Solutions” to optimize revenue and profitability of your business
ConfidentialConfidential
Agenda Pirámide Digital
Mission Vision Values Products & Services
Results Generating Actions Top Level Management Consulting Top Level Training Partnerships
Experience Customers Personal Pirámide Digital Today! Market niche
Questions and Answers
Estimated time: 60 minutos
Pirámide Digital Founded by 2.002 Dedicated to providing effective effective
solutionssolutions for advising, consulting, training, technology, outsourcing and management services at top leveltop level for telecommunications and utilities industries.
Solid growth over time World class products / services
Mission“Provide to the telecommunications and utilities industries, the most effective management tools to optimize top top managementmanagement knowledge and skills to achieve predicted results, through high quality solutions with leading edge technology and highly trained professional staff”.
Vision
“"To be and be seen as the leader in the telecommunications and utilities, in consulting, training, technology and outsourcing services to top level top level managersmanagers“.
Values
Responsability Customer Driven Service Culture Commitment Constancy Respect for human dignity Teamwork Communication Business Ethics Confidence in the word ResultsResults
Results Generation Methodology
Operation /
Administration
Strategists
Managers
Sales,Bookkeeping, Personal
Permanence and growthStocks $
Profit $
$Top
Down Approac
hTasks
Pirámide DigitalMarket niche
Best Business Practices
8
SIT-PGSIT-PG
ISO 27000ISO 27000
ISO 38500ISO 38500
eTOMeTOMTAMTAM
Pirámide DigitalPRODUCTS & SERVICES
Results Generating Actions
Top Level Management Consulting
Top Level Training
Partnerships
Results Generating Actions
Strategy, Management and Operation of telecommunications companies and utilities Bundling / packaging Convergence - Triple / Quad / n-play
Business and Communication Plan Revenue Assurance and Fraud Control
Outsourcing and efficiency of channels: Sales Logistics Distribution Installation Repair Billing Collection
Outsourcing and efficiency for Customer Loyalty
Top Level Management Consulting
BUSINESS STRATEGY
SYSTEMSAND
PROCESSES
CUSTOMER
PEOPLE
Leveraging using e-tom Enhanced Telecomunication Operations Map
$Top
DownApproac
hTasks
Leveraging using e-tom Enhanced Telecomunication Operations Map
$Top
DownApproac
hTasks
Total Coverage
Total Coverage
Leveraging using e-tom Enhanced Telecomunication Operations Map
$Top
Down Approac
hTasks
BUSINESS STRATEGY
SYSTEMSAND
PROCESSES
CUSTOMER
PEOPLE
Top Level Management Consulting
STRATEGYBUSINESS VALUATION AND SALE $GrowthInternational Public OfferingSharing in capital marketsAttracting investorsBusiness and Investment PlansVirtual Network OperatorsConvergence
MANAGEMENTPROFIT GENERATION $Operation Business Performance IndicatorsKey Performance IndicatorsCustomer Relationship ManagementRetention ManagementValue Added ServicesRevenue AssuranceFraud control, detection & prevention
OPERATION / ADMINISTRATIONStrategy, Processes, PeopleMarketingSales, Retention, LoyaltyContact Centers ManagementWorld Class Customer ServicesBusiness and Operation Support SystemsIT Architecture
Few consultants, many results …Few consultants, many results …
STRATEGY
MANAGEMENT
OPERATION
Top Level Management Consulting Top Level Management Consulting Testimonial …
Piramide Digital had contributed to develop and implement an strategy oriented to increase profit, with high impact in short term.
Navega - Guatemala
Top Level Training Top Level Training (Face 2 Face, Online)(Face 2 Face, Online)
Business Simulation Model for Telecom Convergent Industry ©
Customer Relationship Management ©
Telecom Experience (140 themes) ©
Managers Development
Top Level TrainingTop Level TrainingBusiness Simulation Model for Telecom Convergent Industry ©
Pirámide Digital. Simulación de Negocios © …
Top Level TrainingTop Level TrainingBusiness Simulation Model for Telecom Convergent Industry ©
Top Level TrainingTop Level TrainingTestimonial …
Piramide Digital had delivered 30 training programs about Business Simulation Models ©, using real information of our organization, and
simulating effciently present year, as well as future scenarios.Petroecuador - Ecuador
Top Level TrainingTop Level TrainingTestimonial …
- 553 ejecutiv
os capacitados
- Indice de satis
facción de 96/100
- 553 top level executives trained in Management ©.- Customer satisfaction level 96/100 in public sector
Petroecuador - Ecuador
Top Level TrainingTop Level Training
CRM - Customer Relationship Management
Strategies to implement CRM World Class Customer solutions Contact Centers management Retention management Certifying Contact Centers Sales management Marketing management Revenue Assurance IP Entrepreneurship
Business Support Management
Operation Support Management
Provisioning Management
Customer Relationship Management
Operations Management
Mediation Management
Networks Management
Prevention & Detection Fraud Management
Business Intelligence Management
Top Level TrainingTop Level TrainingTelecommunications & Utilities
Financial Management
Entrepreneurship Resource Planning Management
Business Simulation Model for Telecom Convergent Industry Business Simulation Model for Telecom Convergent Industry ©©
Revenue Assurance Management
Team Commitment Leadership Results Generation Methodology Negotiation Organizational & Personal Improvement Core Business High Performance Organizations Live learning for top executives
Time effective Administration
Top Level TrainingTop Level Training
Managers Development
Focus Results Management
PRE - DESIGN.
Tailored to the needs of the
company and management
team
TOTAL INMERSION MANAGEMENT TEAM
ManagementManagement ExperienceExperience
Knowledge
Adrenalina
Not satisfied
effort
MANAGERS DIAGNOSTIC.
Executive report
delivering
Results oriented
management methodology
Top Level Training MethodologyTop Level Training Methodology
Partnerships
Open Systems. Telecom y Utilities Business & Operation Support Systems. BOSS Mediation & Provisioning CRM Business Intelligence Fraud management
Parquesoft IT Consultancy service
Customers Business strategy support People Processes
Optima IT Critical processes
Tunning Performance Optimization IT multiplatform integration
Innova Systems Documentation management
ASI Consultant IT Consultancy services
Caribbean International University Management training Online training PhD, Masters, Bachellor, Executive programs tailored made
Field experienceField experience
Fixed phone lines. Results:
Operation, generating profits for USD 80M Business plan development Commercial Strategy Top-Down. Launching & Operation Network recovering management for 100K customers Implementation of BOSS Business & Operation Support Systems Sales, retention and loyalty management IT Updating from Fortran 77 to Oracle Operation strategy definition, using e-TOM
Mobile phones Results:
Purchase, operation, valuation and sale of the company. Generating value $ 600M / 3 years Churn reduction from 10% to 2,5%. Profit of USD 80M Fraud management from USD 400.000 to USD 4 per month. Billing error reduction from 30/100 to 7/10.000. Profit ot USD 2M per month Churn reduction in unstable economies avoiding bankruptcy
Public phones Results:
Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Revenue assurance and fraud management strategy. Profit of USD 2M
Field experienceField experience
Data Transmision Results:
Commercial Strategy Top-Down. Operation strategy definition, using e-TOM BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M
Internet Service Provider Results:
Business and investment plan Launching and operation ISO Certification Operation to achieve break even point Profit of USD 3.5M Stocks management
TV Cable / Air Results:
Reduction of billing error level from 30% to 7/10.000 Convergence
Results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation
Value added services Results:
Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation
Field experienceField experience
Data Transmision Obtained results:
Commercial Strategy Top-Down. Operation strategy definition, using e-TOM BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M
Internet Service Provider Obtained results:
Business and investment plan Launching and operation ISO Certification Operation to achieve break even point Profit of USD 3.5M Stocks management
TV Cable / Air Obtained results:
Reduction of billing error level from 30% to 7/10.000 Convergence
Obtained results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation
Value added services Obtained results:
Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation
SIEMENS. Convincing technology
Customer´s - Telecom
ENTEL
International Working Experience
Pablo G Páez PhD
PhD Business & Management. AIU. USA Top level executive. CEO. Co-founder / Co-owner of Pirámide Digital Twenty years of international work experience in over
thirty countries in: mobile operators, fixed service, Internet service provider, TV cable / air, data transmission, beepers, technology companies, and Customers services as well as contact centers. Had been Chief Executive Officer, Chief Operation Officer, Chief Sales & Marketing Officer, Chief Information Officer, Chief Technological Officer y Customer Services Officer in Telecom Industry.
Focused on measurable objectives, level of service in the industry and achieving results.
Ten postgraduate degrees in management, customer service, telecommunications, information and communication technologies in Sweden, Netherlands, USA, Korea, India and Brasil.
Able to provide technical support required to implement strategies to increase and maximize revenue and profitability in business.
Ability to change the organizational culture and motivation of the human factor. Working experience in Management Information Systems, Managerial Control,
Customer Relationship Management, Business Process Reengineering, Total Quality Management, High Performance Organizations & Strategic Business Planning and Quality Certification Processes (ISO & COPC).
www.pablogpaez.com
2005 Customer Services Director. México
1988-1998 Telecom & IT Consultant. Washington, DC. USA
2004 Chief Operations Officer. USA y Jamaica
2003 - CEO. Ecuador
2003 Chief Sales & Marketing Officer. Ecuador
2002 Chief Information Officer. Ecuador
2001 Chief Sales, Marketing and Customer Services Officer. Venezuela
1998-2000 Chief Information Officer. Ecuador
MSH
www.pablogpaez.com
Pablo G Páez PhD
MBA. Technologies of Information & Communication MBA. Management Information Systems MBA. Business plan MBA. Business Simulation Models ©.
www.pablogpaez.com
MBA. Entrepreneurship MBA. Business plan MBA. Business Simulation Models ©.
MBA. Lidership MBA. Lidership and Innovation MBA. Competitivity MBA. Business Simulation Models
MBA. Management Information Systems
MBA. How tu run succesfully a Telecom Company MBA. Business Simulation Models © MBA. Telecom Networks
Pablo G Páez PhD Lecturer
MBA. Electronic EntrepreneurMonterrey Nuevo León. México
www.pablogpaez.com
Entreprenur Development Institute. Electronic Entrepreneur.
Ahmedabad, India
Entreprenur Development Institute. Electronic Entrepreneur.
Islamabad, Pakistan
MBA. ManagementCurazao, Antillas Holandesas
Pablo G Páez PhD
Internships:
Pablo G Páez PhD
Creators of 23.000 web pages Management PortalManagement Portal
Award of “Best Management Portal 2004 “ Kingston, Jamaica
10 business partners Top Level Management
Consulting 134 Management Training
Courses Working experience of 30
countries More than 10.000 managers
trained More than 150 organizations
had request our services
Pirámide Digital Today !
HeadquartersQuito
Management Training Center. QuitoMiami – USA Office
Pirámide DigitalOur path
Customers
Pirámide DigitalVALUE
REVENUES
Partnerships
Management Training Open Courses
Top Level
Management Consulting
Management Training In-Company
Outsourcing
Questions and Answers
Thank you …
End
The solution to your problems!