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BVR What It’s Worth PitchBook Plugin for Excel–User Guide Business Valuation Resources, LLC Thank you for visiting Business Valuation Resources, the leading data, research, and training provider for the business valuation profession. For more information about any of our premier valuation products or services, please contact us: bvresources.com +1-503- 291-7963 [email protected] bvresources.com

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Page 1: PitchBook Plugin for Excel–User Guide - Business Valuation … · Business Valuation Resources, LLC ... REQUIREMENTS! ... Ifyouhaveanyquestions,contactourClientServices&Salesat1

BVRWhat It’s Worth

PitchBook Plugin for Excel–User Guide

Business Valuation Resources, LLC Thank you for visiting Business Valuation Resources, the leading data, research, and training provider for the business valuation profession. For more information about any of our premier valuation products or services, please contact us:

bvresources.com +1-503- [email protected]

bvresources.com

Page 2: PitchBook Plugin for Excel–User Guide - Business Valuation … · Business Valuation Resources, LLC ... REQUIREMENTS! ... Ifyouhaveanyquestions,contactourClientServices&Salesat1

PITCHBOOK PLUGIN FOR EXCELUser Guide

Published May 2014

Beta Version

© 2014 PitchBook Data, Inc

www.pitchbook.com

Page 3: PitchBook Plugin for Excel–User Guide - Business Valuation … · Business Valuation Resources, LLC ... REQUIREMENTS! ... Ifyouhaveanyquestions,contactourClientServices&Salesat1

                       

If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].    

 

Table  of  Contents  

 

INSTALLING  THE  PITCHBOOK  PLUGIN  FOR  EXCEL  ..............................................................................................  2  SYSTEM  REQUIREMENTS  ..............................................................................................................................................  2  INSTALLATION  ............................................................................................................................................................  2  

GETTING  STARTED  ............................................................................................................................................  3  

NAVIGATING  THE  PITCHBOOK  EXCEL  TOOLBAR  ................................................................................................  3  

FORMULA  BUILDER  ..........................................................................................................................................  4  

COMPANIES  AND  FIELDS  LOOKUP  .....................................................................................................................  7  COMPANIES  LOOKUP  ..................................................................................................................................................  7  FIELDS  LOOKUP  ..........................................................................................................................................................  8  

CELL  REFERENCING  ...........................................................................................................................................  9  BASIC  CELL  REFERENCING  ............................................................................................................................................  9  ADVANCED  CELL  REFERENCING  .....................................................................................................................................  9  

SPECIAL  FORMULAS  ........................................................................................................................................  10  PBMATCHPBID  .....................................................................................................................................................  10  PBMATCHSYMBOL  ...............................................................................................................................................  10  

CHART  BUILDER  ..............................................................................................................................................  11  

TEMPLATES  LIBRARY  ......................................................................................................................................  12  

SAVED  SEARCHES  ...........................................................................................................................................  13  

REFRESH  .........................................................................................................................................................  14  

UNLINK  ...........................................................................................................................................................  14  

SETTINGS  ........................................................................................................................................................  15  ADMIN  ...................................................................................................................................................................  15  GENERAL  ................................................................................................................................................................  16  SUPPORT  ................................................................................................................................................................  18  

CHECK  UPDATES  .............................................................................................................................................  18  

PITCHBOOK  PLATFORM  CONNECTION  ............................................................................................................  18  

KEYBOARD  SHORTCUTS  ..................................................................................................................................  19  

TROUBLESHOOTING  .......................................................................................................................................  20  ERROR  CODES  .........................................................................................................................................................  20  EXPORT  DIAGNOSTICS  LOG  ........................................................................................................................................  21  

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   2  

 

Installing  the  PitchBook  Plugin  for  Excel  

System  Requirements  

• Microsoft  Windows  7  and  above.  

• Microsoft  Office  Excel  (32/64bit)  2010  and  above.  

• Administrative  rights  to  install  applications  on  your  computer.  

Installation  

• Log  into  the  PitchBook  Platform.  

• In  the  top  navigation  bar,  click  on  the  Excel  Plugin  Tab.  

• Click  on  either  Download  for  Excel  32-­‐Bit  or  Download  for  Excel  64-­‐Bit  depending  on  your  version  of  Excel.  

o Note:  to  determine  which  version  of  Excel  you  are  running,  click  the  Not  sure  which  to  download?  link  below  the  download  buttons.  

• Once  the  installation  file  has  finished  downloading,  find  and  open  the  file  entitled  PitchBook_Excel_Plugin_32.exe  or  PitchBook_Excel_Plugin_64.exe.  

• Windows  should  now  open  a  wizard  guiding  you  through  the  installation  process.  

   

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   3  

Getting  Started  

Open  Microsoft  Excel.  Notice  a  new  PitchBook  tab  is  available  in  the  Excel  menu.  All  of  the  PitchBook  Plugin’s  functionality  is  available  within  this  tab  

After  a  few  moments,  the  following  login  popup  will  appear  prompting  you  to  enter  your  PitchBook  username  &  password:  

A. Enter  your  username (email address)  

B. Enter  your  password (zip code entered twice, no spaces)  

C. Click  Test  Connection  to  make  sure  your  login  credentials  are  correct  

D. Click  OK  

You  are  now  ready  to  use  the  PitchBook  Excel  Plugin!  

Navigating  the  PitchBook  Excel  Toolbar  

After  installing  the  PitchBook  Plugin  for  Excel  a  new  PitchBook  tab  will  be  available  in  your  Excel  menu.  The  toolbar  in  this  tab  will  help  you  navigate  the  various  PitchBook  functions  within  Excel.  

A. Search  companies  by  name  or  ticker  symbol.  

B. Search  formula  fields.  

C. Open  the  PitchBook  Formula  Builder.  

D. Open  the  PitchBook  Chart  Builder.  

E. Open  the  PitchBook  Templates  Library.  

F. Open  the  list  of  your  saved  searches  from  PitchBook.  

G. Refresh  data  from  PitchBook.  

H. Unlink  Data  from  PitchBook.  

I. Open  Plugin  settings.  

J. Check  for  Plugin  updates.  

K. Open  the  PitchBook  Platform  in  your  default  web  browser.  

L. Open  the  help  section  of  the  PitchBook  Platform  in  your  default  web  browser.  

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   4  

Formula  Builder  

To  insert  a  specific  formula  from  PitchBook  into  Excel,  follow  these  steps  

A. Click  on  the  Formula  Builder  button  located  in  the  PitchBook  Plugin  toolbar.  

B. Company:  Manual,  Ticker/PbId  or  Cell:  Input  a  ticker  symbol/PbId  manually,  or  select  Cell  to  insert  a  cell  reference  to  a  specific  company.    

• If  selecting  Manual,  type  in  the  name  of  the  company  in  the  input  field  to  the  right.    Note:  Be  careful!  If  you  don’t  type  the  name  correctly,  your  formula  will  return  an  error.  

• If  selecting  Cell,  type  in  or  select  the  cell  address  (i.e.  $A$1)  in  the  Select  cell  popup.    

• If  selecting  Ticker/PbId,  search  for  the  desired  company  in  the  Company  Lookup  popup  and  select  the  right  exchange  in  case  of  trading  in  multiple  countries.  

C. Choose  from  multiple  sets  of  data  including:  Financial  Data,  Market  Data,  and  Non  Financial  Data.  You  can  navigate  between  the  data  sets  once  you  are  in  the  Formula  Builder  by  clicking  into  each  tab:  

• Financial  Data:    Contains  functions  to  import  financial  metrics,  operating  statistics  and  estimates.  

• Market  Data:  Contains  functions  to  import  market  data  for  equity  or  fixed  income  securities,  indices,  interest  rates,  and  foreign  exchange  rates.  You  can  also  import  issuer  and  issue  level  credit  ratings.  

• Non-­‐Financial  Data:  Contains  functions  to  import  general  company  attributes.  

 

 

 

   

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   5  

Formula  Builder  (Continued)  

D. Fields:  Fields  define  the  type  of  information  the  formula  will  reference  and  are  organized  by  categories.  Click  the  name  of  a  category  to  expand  and  display  a  full  list  of  fields.  You  can  also  search  for  a  specific  field  in  the  Search  field  or  filter  the  list  with  the  Scope  dropdown.  

E. Period  Types:  Choose  from  relative  dates  (i.e.  Trailing  Twelve  Months).  These  dates  can  be  modified  with  the  shifted  field.  You  can  also  reference  a  date  contained  in  a  cell.  

• As  of  Date:  Represents  the  end  of  a  fiscal  period  for  the  selected  metric  (default  is  today).  

• From  Cell:  Type  in  or  select  the  cell  address  (i.e  $A$1)  in  the  Select  Cell  popup.  

• Date:  Select  a  specific  date  using  the  calendar.  

• Period:  Enter  year  and  period.  Enter  absolute  dates  for  a  specific  point  in  time.  

• 2014Y:  fiscal  year  end  of  2014  

• 2014CY:  calendar  year  end  of  2014  

• 2014Q3:  3rd  fiscal  quarter  of  2014  

• 2014CQ3:  3rd  calendar  quarter  of  2014  

F. Get  Data  From:  Change  report  type  from  restated,  original,  preliminary,  or  the  latest  of  all  options.  

G. Currency  and  Show  data  in:  The  Currency  dropdown  allows  you  to  select  the  currency  you  would  like  values  to  be  displayed  in.  The  Show  data  in  dropdown  allows  you  to  select  units:  thousands  or  millions.  

H. Add  Formula  –  When  your  formula  is  complete,  select  the  cell  you  would  like  the  formula  to  be  placed  in  and  click  the  Add  Formula  button.  

 

   

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   6  

Formula  Builder  (Continued)  

I. Types  of  Data:  Using  the  tabs  you  can  access  different  types  of  data  in  your  formula.  

• Financial  Data:  Designated  by  PBF  in  the  formula,  Financial  Data  has  the  largest  selection  of  financial  metrics.  

• Market  Data:  Designated  by  PBM,  Market  Data  includes  metrics  for  stock  prices,  Market  Cap,  and  Alpha/Beta.  

• Non-­‐Financial  Data:  Designated  by  PBD,  Non  Financial  Data  includes  general  information,  contact  information  and  industry  taxonomy.  

 

 

   

Page 9: PitchBook Plugin for Excel–User Guide - Business Valuation … · Business Valuation Resources, LLC ... REQUIREMENTS! ... Ifyouhaveanyquestions,contactourClientServices&Salesat1

                       

If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   7  

Companies  and  Fields  Lookup  

Companies  Lookup  

Type  a  company  name  or  ticker  symbol  in  the  Companies  field  and  press  enter.  

Example:    Type  aapl  in  the  Companies  field  and  press  Enter.  Select  the  appropriate  ticker  or  PBID  and  click  Select.  

 

 

 

Page 10: PitchBook Plugin for Excel–User Guide - Business Valuation … · Business Valuation Resources, LLC ... REQUIREMENTS! ... Ifyouhaveanyquestions,contactourClientServices&Salesat1

                       

If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   8  

Companies  and  Fields  Lookup  (Continued)  

Fields  Lookup  

Type  the  name  of  the  data  point  you’d  like  to  reference  in  the  Fields  input  field  and  press  Enter.  Select  the  correct  data  item  and  click  Select.  

 

 

Page 11: PitchBook Plugin for Excel–User Guide - Business Valuation … · Business Valuation Resources, LLC ... REQUIREMENTS! ... Ifyouhaveanyquestions,contactourClientServices&Salesat1

                       

If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   9  

Cell  Referencing  

Basic  Cell  Referencing  

For  Basic  cell  referencing,  you  can  build  cell  references  into  PitchBook  functions  for  company  tickers.  For  Example,  assume  cell  A1  =  NAS:AAPL,  the  formulas  below  will  yield  the  same  results:  

=PBF("NAS:AAPL",  "Total  Assets",  "QTR",  "2013Y",  "",  "USD")  

=PBF(A1,  "Total  Assets",  "QTR",  "2013Y",  "",  "USD")  

Advanced  Cell  Referencing  

In  addition  to  basic  cell  referencing,  you  can  build  advanced  formulas  where  PitchBook  functions  are  linked  to  cells,  making  the  formulas  dynamic.  For  example,  assume  A1  =  AAPL,  A2  =  Total  Revenue,  A3  =  ANN,  A4  =  2012Y.  The  following  formulas  below  will  bring  back  the  same  result:  

=PBF("NAS:AAPL","Total  Revenue","ANN","2012Y","","USD")  

=PBF(A1,A2,A3,A4,"","USD")  

Both  formulas  will  give  you  Apple’s  total  revenue  in  the  2012  fiscal  year.  

   

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   10  

Special  Formulas  

PBMATCHPBID  

PBMATCHPBID  allows  you  to  access  the  PitchBook-­‐specific  identifier  (PbID)  for  any  given  company.  This  is  useful  in  case  you  need  to  refer  to  data  gathered  from  different  sources  (i.e.  Salesforce).  

Example:  Google's  PbID  can  be  accessed  using  the  PBMATCHPBID  formula.      

PBMATCHSYMBOL  

PBMATCHSYMBOL  allows  you  to  access  the  stock  ticker  symbol  for  any  given  company.  

Example:  Google’s  ticker  symbol  can  be  accessed  using  the  PBMATCHSYMBOL  formula.  

 

 

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   11  

Chart  Builder  

Chart  Builder  allows  you  to  create  charts  for  companies  that  will  display  stock  price,  price  volume,  or  a  financial  summary.  

A. Click  the  Chart  Builder  button  located  in  the  PitchBook  toolbar.  

B. Company  –  Type  the  company  identifier  or  click  

on  the      button  to  search  company  identifiers.  

C. Period  -­‐  Select  a  period  in  years  or  a  range  of  dates.  

D. Frequency  –  Set  interval  for  data  points.  

E. Chart  Type  –  Display  open,  high,  low,  and  close  stock  prices,  price  volume,  or  financial  summary.  

F. Currency  –  Choose  currency  data  should  be  displayed  in.  

 

 

Page 14: PitchBook Plugin for Excel–User Guide - Business Valuation … · Business Valuation Resources, LLC ... REQUIREMENTS! ... Ifyouhaveanyquestions,contactourClientServices&Salesat1

                       

If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   12  

Templates  Library  

The  Templates  Library  allows  you  to  access  pre-­‐built  PitchBook  formula-­‐driven  templates.  

A. Click  Templates  Library  in  the  toolbar  to  open  a  list  of  templates.  

B. Preview  a  template  by  selecting  one  from  the  list.  Once  the  desired  template  is  selected  click  Open.  

 

 

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   13  

Saved  Searches  

The  Saved  Searches  feature  allows  you  to  import  data  from  searches  you  have  saved  on  the  PitchBook  Platform.  

 

A. Click  Saved  Searches  in  the  toolbar.  

B. Filter  saved  searches  by  entering  a  name.  

C. Choose  number  of  results  to  download.  

D. Choose  whether  to  insert  data  horizontally  or  vertically.  

E. Change  sorting  order  of  data.  

F. Inserts  search  criteria  as  a  comment  in  the  title  cell.  

G. Inserts  name  of  company  next  to  data  point.    

H. Refreshes  the  list  of  saved  searches  from  the  PitchBook  Platform.  

I. Select  the  desired  saved  search.  

 

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   14  

Refresh  

A. Clicking  the  top  half  of  the  Refresh  button  in  the  toolbar  will  update  the  fields  in  your  excel  document  that  are  linked  to  PitchBook.  

B. Clicking  the  bottom  half  of  the  Refresh  button  will  bring  up  options  to  refresh  the  selected  cell,  your  current  worksheet,  or  the  entire  workbook.  

 

Unlink  

A. Clicking  the  top  half  of  the  Unlink  in  the  toolbar  will  remove  the  links  to  PitchBook.  The  data  will  no  longer  be  updated  once  unlinked.  

B. Clicking  the  bottom  half  of  the  Unlink  button  will  bring  up  options  to  unlink  the  selected  cells,  the  worksheet,  or  your  entire  workbook.  

 

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   15  

Settings  

A. Select  Settings  in  the  toolbar  to  open  the  settings  window.    

B. Clicking  the  bottom  half  of  the  Settings  button  will  open  the  option  to  view  Admin,  General,  or  Support  within  settings.  

 

Admin  

Login  Info  

This  is  where  your  PitchBook  username  and  password  are  stored.  The  most  common  errors  users  experience  with  the  plugin  are  caused  by  incorrect  login  information.  Use  the  Test  connection  button  to  validate  your  login  information.  Use  Forgot  password?  to  reset  your  password.  If  you  change  your  password  on  PitchBook.com  you  must  re-­‐enter  your  new  password  here.  

Downloads  

Choose  a  directory  in  which  to  save  downloaded  templates  with  the  Save  downloaded  templates  to  field.    

Your  daily  and  monthly  used  downloads  as  well  as  daily  and  monthly  available  downloads  are  also  displayed  here.  

 

 

 

 

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   16  

Settings  (continued)  

General  

Data  

Display  NULL  values  as:  –  set  what  the  plugin  should  display  when  there  is  no  data  for  a  given  data  point  (default  is  #NODATA).    

Refresh  Button  applies  to/Unlink  button  applies  to  –  change  the  settings  for  the  Toolbar  Refresh  and  Unlink  buttons  to  affect  the  selected  cells,  worksheet  or  workbook.    

Refresh  all  data  when  opening  workbook  –  By  default  your  workbook  will  refresh  upon  opening;  deselect  this  checkbox  to  disable  this  setting.    

Select  Default  Currency  –  change  the  default  currency.  

Formula  Builder  

Open  as  popup  –  Select  whether  the  Formula  Builder  feature  should  open  as  a  popup  or  slide  out  of  the  top/right  of  the  window.

 

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   17  

Settings  (continued)  

General  (continued)  

Pop-­‐ups  

Ask  my  confirmation  when  –  as  a  safeguard  against  error,  you  can  select  which  actions  prompt  a  confirmation  window.    

Notify  me  when  download  limit  reached  (once  a  day)  –  by  default,  you  will  be  notified  daily  if  your  download  limit  has  been  reached.  You  can  prevent  these  notifications  by  deselecting  this  option.    

Insert  PB  formulas  as  a  comment  in  unlinked  cells  When  you  unlink  a  cell  or  entire  spreadsheet,  the  plugin  will  save  each  cell’s  original  formula  as  a  comment  by  default.  Deselect  this  option  to  prevent  commenting.      

Proxy  Settings  

If  your  company  uses  a  proxy  server  you  can  enter  the  appropriate  credentials  here.  Contact  your  IT  Administrator  for  more  information.  

 

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   18  

Settings  (continued)  

Support  

The  support  tab  allows  you  to:  

• View  contact  information  for  PitchBook.  

• Learn  more  about  the  plugin.  

• Check  for  plugin  updates.  

• Run  our  diagnostics  tool  (See  Troubleshooting  for  more  details).  

• Learn  more  about  Public  Fundamental  Data  provided  by  MorningStar,  Inc.  

 

 

Check  Updates  

Clicking  the  Check  Updates  button  in  the  toolbar  will  check  for  the  latest  plugin  updates.  

A  popup  window  will  then  open  informing  you  whether  the  plugin  is  up-­‐to-­‐date  or  a  newer  version  is  available.    

If  a  new  version  is  available,  you  will  have  the  option  of  installing  it,  which  requires  exiting  and  re-­‐opening  Excel.  

 

PitchBook  Platform  Connection

A. Open  PitchBook  —  Click  to  open  the  PitchBook  Platform  in  your  default  web  browser.  

B. Help  —  Click  to  open  the  help  section  of  the  PitchBook  Platform  in  your  default  web  browser.  

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If  you  have  any  questions,  contact  our  Client  Services  &  Sales  at  1-­‐877-­‐267-­‐5593  or  emailing  [email protected].   19  

Keyboard  Shortcuts  

The  Excel  plugin  can  be  navigated  with  only  the  keyboard  if  desired.  Each  shortcut  key  must  be  preceded  by  pressing                    ALT  +  B.  The  following  are  the  shortcuts  you  can  use:  

 

Key  Code   Description  ALT  +  B   Enables  shortcuts  and  displays  shortcut  key  codes.  ALT  +  I  +  D   Focuses  the  cursor  in  the  Companies  search  field.  ALT  +  F  +  I   Focuses  the  cursor  in  the  Formula  Fields  search  field.  ALT  +  F  +  B   Displays  the  Formula  Builder  window.  ALT  +  C  +  B   Displays  the  Chart  Builder  window.  ALT  +  T  +  L   Displays  the  Templates  Library  window.  ALT  +  S  +  S   Displays  the  Saved  Searches  window.  ALT  +  R   Refresh  options.  ALT  +  U  +  L   Unlink  options.  ALT  +  S  +  T   Settings  options.  ALT  +  C  +  U   Check  for  plugin  updates.  ALT  +  H   Visit  PitchBook.com  in  your  default  web  browser.    

Example:  The  shortcut  for  Formula  Builder  is    ALT  +  B  +  F  +  B.  

Example:  The  shortcut  for  Refresh  options  is    ALT  +  B  +  ALT  +  R.  

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Troubleshooting  

Error  Codes  

In  certain  circumstances,  a  cell  in  your  spreadsheet  will  return  an  error  due  to  invalid  formula  formatting,  inability  to  connect  to  the  PitchBook  server,  etc.  The  following  is  a  guide  for  the  error  messages  you  may  receive:    

Error  Code   Definition  #NODATA   Default  message  for  missing  value.  #COMPANYNOTFOUND   Company  identifier  is  unknown  or  invalid.  #DATEERR   Invalid  date  parameter.  #PERIODERR   Invalid  period  type  parameter  (PBF).  #FILINGERR   Invalid  filing  type  parameter  (PBF).  #FREQUENCYERR   Invalid  frequency  type  parameter  (PBM).  #SORTORDERERR   Invalid  sort  order  type  parameter  (PBM).  #CURRENCYERR   Unknown  currency.  #PARAMETERERR   Any  other  parameter  error.  #NOTAUTH   Invalid  credentials  #LIMITREACHED   Download  limit  reached.  #NOCONNECTION   Server  is  unavailable  or  user  has  no  internet  connection.  #ERROR   Any  other  error.  

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Troubleshooting  (Continued)  

Export  Diagnostics  Log  

To  help  us  troubleshoot  any  issues,  we  may  ask  for  a  diagnostic  log  from  your  PitchBook  Plugin.  Follow  the  instructions  below  to  save  your  diagnostic  log.  

A. Click  the  Settings  button  to  open  the  settings  window.  

B. Click  the  Support  option  

C. Click  Diagnostic  Tool  to  run  error  diagnostics.  

D. The  PitchBook  Plugin  Manager  window  will  appear.  Click  Run  Diagnostic  and  save  the  file  to  your  computer.  

Send  this  file  to  your  account  manager  and  he/she  will  promptly  investigate  any  issues  you  may  be  experiencing.  

 

 

 

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