Creating real impact

Grant MillerVice President Global Strategic Product Management

How to bring leading edge physical and digital technologies together

to create customised client solutions

@GrantMillerUS

75%of mobile users shop with their mobile device.

Source: Nielsen

1B globally connected digital buyers purchasing physical goods.

Source: eMarketer

The new landscape of global commerce.

Pitney Bowes | January 14, 2015 2

$1T in digital purchases of goods, physically shipped.

Source: eMarketer

86% of marketers say that online combined with offline as part of one integrated campaign is critical to long-term success.

Source: Forrester

74% of smartphone owners use location-based services.

Source: Balihoo

Significant shifts in technology, innovation and connectivity are driving the

convergence of physical and digital transactions in the world of commerce.

45% of Millennials (age 18-33)

say a combo—digital ads

combined with traditional ad

channels—are equally or more

effective in influencing their

brand decision making.

The top three actions consumers

take after receiving direct mail

from a brand they’re interested

in:

• 44% visit a brand’s website

• 34% search online for more info

• 26% keep the mailing

In this changing world, businesses combine digital and physical transactions to drive results.

Pitney Bowes | January 14, 2015 3

Digital and traditional ads influence brand decisions

Direct mail drives online consumer behavior

Physical stores boost online sales

Half of online sales come from

showrooming (browsing

goods

at a store and buying online)

• 26% of shoppers in China

• 3% of shoppers in India

• 7% of shoppers in the U.S.

Marketing

Services,

Data Management

What does ‘World Class’ mean to you?Capabilities for competitive advantage:

Expansion of

offers and value

propositions for

higher value

communications

Appropriate risk

management and

industry leading

compliance

Thoughtful

omni-channel

capabilities

Optimizing

productivity

and operational

excellence

Logistics,

Fulfillment,

Customer Care,

Business Process

Outsourcing

Expansion into adjacent spaces

Operational excellence

Pitney Bowes solutions give you more ways to communicate with customers

Printimpactful

communications efficiently

Insertunique content accurately and

securely

Create engaging

communications

Sortcommunications

to maximize savings

As a global technology company, our expertise for production

print and mail extends across a broad range of offerings:

Client care

We focus on helping our clients and their customers

achieve success in their business initiatives.

• Our solutions are highly engineered and tailored to your specific requirements

Pitney Bowes | Enterprise Solutions presentation | May 2015

Speed increase to 100 mpm (328 fpm)

MICR Support

IntelliJet 30®

IntelliJet 20®

AcceleJet™

Backed by Pitney Bowes

Global Client Care industry-

leading service

IntelliJet 42®

Broadest array of Inkjet accelerates your path to colour

2,400 nozzles per inch

Speed increase to 305 mpm (1000 fpm)

Quality mode to 152 mpm (500 fpm)

Speed increase to 152 mpm (500 fpm)

Quality mode to 76 mpm (250 fpm)HP Media Priming

Simplified production planning - no

wait time for dedicated machine

Automated steps to simplify

changeover

Reduce recovery time to maximum

productivity

Increase uptime with easier access

Pitney Bowes Epic™ Inserting System

High speed, multi-format platform

Tri-Fold up to 21K

Half Fold up to 18K

Flats up to 14K

Simplified, modern user interface

Greater material tolerances

Greater Workcell Efficiency

Lower

Total Cost of Ownership

Handle jobs runs more profitably

Lower labor expenses – simplified

setup & user interface

Improved serviceability

Modular, retrofittable design

Greater Operational Yield

Industry Leading Compliance

Operational excellence with intelligent print and mail solutions

Industrial

Internet

Innovation

Award

2015

DirectView™

Real-time on premise

Interface

Workcell UI

Dashboard

Production summary

Clarity™

Business analytics & servicesPlan yourproductivity

Field services Client Success

Advisor

Monitoring, diagnostics

& prescriptive analytics

Optimizer

Productivity Analytics, Reporting,

Industry Benchmarks

Scheduler

Real-time scheduling

& capacity utilization

Execute your productivity plan

Direct Connect

NEW ClarityTM

Maximum output. Minimum

downtime.

Total control. Field services Client success

• Enables faster diagnosticsand problem resolution

• Predictive indicators to resolveissues before an outage occurs

• Patterns recognition, outliers, trends

• Remote resolution when possible

• Conditioned based planned maintenance

• Service requests with advancedinsight to problem details

• Leverage Pitney Bowes Technology Center focused concurrently on the problem with support capabilities

Client A Phoenix AZ

NEW ClarityTM

Optimizing productivity and operational excellence

Redefine the video experience by evolving to videos that interact

Traditional video

Everyone sees the same thing.

Personalized video

Each viewer sees their own video.

Interactive Personalized Video

Each viewer charts their own unique video experience.

.

Security First

Geoffrey

Wintac Software

Barnhart Crane & Rigging

The Ban Corp

France

Japan

New Zealand

Brazil

Increase success.

+25%

On-time payments*

+44%Boost in sales*

+72%

Customer Sat NPS*

EngageOne® Video: The video revolution is here.

Achieve compelling results.Insurance

Insurance

Technology

Transport

Banking

Insurance

Insurance

Telecoms

Pharma

*Examples of results from companies using EngageOne Video.

Thoughtful Omnichannel Delivery

Managing Relationships Over the Lifecycle

16Pitney Bowes Confidential

Billing

CRM

MKT

Business

AnalyticsInsights

Design

Customer

Outbound

CommunicationsRepository

Inbound

CustomerJourney Map

Structured DataSilo Based

Unstructured Data

SingleCustomer View

Challenges

Business

Customer

Outbound

Inbound

Data

Inte

gra

tion

Location &

Data

E

nrichm

ent

CustomerAnalytics

Pro

cess A

uto

mation

CompositionArchive

Campaigns

Digital Self Service

Physical

Digital

Best Next Action

Call CentreSocialInstore

InteractiveVideo

Orchestration and ReportingB

usin

ess P

rocess R

e-e

ngin

eering

THE CUSTOMER ENGAGEMENT HUB

Single

Customer

View

Main Process View

Pitney Bowes Commerce Cloud

Pitney Bowes | 19

The Pitney Bowes Commerce Cloud is a commerce enabler, providing access to solutions, analytics and APIs across the full commerce continuum, with speed and agility, to help clients identify customers, locate opportunities, enable communications, power shipping from anywhere to everywhere, and manage payments.

June 6, 2016

Identify Locate Communicate PayShip

“In an effort to reduce the number of suppliers they work

with, customers are increasingly turning to their print

service providers for additional services. By bundling value-

added services and extending product offerings, service

bureaus and direct mailers can build new revenue streams,

increase profits, and become further entrenched with their

customers.”

— Matt Swain, Director, Document Outsourcing, InfoTrends.

Backup

Pitney Bowes | June 9-10, 2015 21