pkl company overview guide

1W: www.pkl.co.uk E: [email protected] T: 01242 663 000

World Leading Catering Infrastructure Solutions from PKLPKL Group is a world leading supplier of catering infrastructure solutions. Our product range covers both temporary and permanent modular kitchens.

We have a fleet of around 600 temporary kitchen units and 10,000 items of catering equipment available to hire for use during refurbishments, events, unplanned closures or to provide extra kitchen capacity.

Over the past three years we have provided over 150 permanent modular kitchen facilities and additionally, we currently manage over 100 commercial kitchens throughout the UK, providing a comprehensive service, maintenance and flexible catering equipment management solution via our KitchenFM product.

We have also supplied a large number of both temporary and permanent kitchen solutions throughout the world, including large scale event kitchens for competitors, staff and media at major games, and mining, military and exploration camp kitchen facilities in Africa and the Middle East.

Specialists in Catering Infrastructure FacilitiesPKL Group was established in 1988, and our entire business is focused on the supply of temporary and permanent commercial catering infrastructure solutions. Operating from Cheltenham in the South West of England, we have a number of specialist facilities including a large scale catering equipment testing and maintenance centre and purpose built facilities for the fit out and maintenance of temporary and permanent modular kitchens.

In addition we employ highly skilled design, installation, technical support, project management and engineering staff, who are specialists in the delivery and operation of commercial kitchen facilities. As a company we take great pride in what we do, and we have been delivering temporary and permanent kitchen facilities for over 25 years. In addition to this, 35% of our employees have worked for PKL for over 10 years, while we have an average staff retention rate of seven years.

We’re in this with you!Whether you need a few items of catering equipment to feed a handful of people, or a large scale kitchen facility capable of feeding tens of thousands of people, we will work with you from the very beginning to ensure that we supply the ideal solution.

Our consultants, designers, project managers, delivery, installation and technical support staff are all on hand to ensure that we provide a solution tailored to your exact needs and that it continues to perform once it is on site with you.

2 © PKL Group (UK) Ltd 3W: www.pkl.co.uk E: [email protected] T: 01242 663 000

Founded 1988

16Major international sporting events served since 2000

72.5Net Promoter

Score

100+ YearsCombined experienceof senior management team and directors

95Employees

8 Years50% of our staff have worked at PKL for eight years or more

3 ISO Accreditations(ISO 9001, ISO 14001, OHSAS 18001)

36Number of countries PKL has provided catering infrastructure solutions to around the world

200,000Largest number of meals served per day from PKL temporary facilities

500+Hires per year600+

Temporary kitchens

Temporary Kitchens

PermanentKitchens

5,000+Items of cateringequipment delivered and installed during Summer Olympics in London

10,000+Items of cateringequipment for hire

3,700 m2

Catering equipment warehouse

844 m2

Kit Heaven, PKL’s purpose built in-house catering equipment workshop and engineering centre

96Largest number of permanent modular kitchens supplied, managed and maintained for one customer across different locations

40Average number of permanent modular kitchens supplied each year

29Largest number of permanent kitchens at a single location managed and maintained by PKL

Catering Equipment

Founded 1988

16Major international sporting events served since 2000

72.5Net Promoter

Score

100+ YearsCombined experienceof senior management team and directors

95Employees

8 Years50% of our staff have worked at PKL for eight years or more

3 ISO Accreditations(ISO 9001, ISO 14001, OHSAS 18001)

36Number of countries PKL has provided catering infrastructure solutions to around the world

200,000Largest number of meals served per day from PKL temporary facilities

500+Hires per year600+

Temporary kitchens

Temporary Kitchens

PermanentKitchens

5,000+Items of cateringequipment delivered and installed during Summer Olympics in London

10,000+Items of cateringequipment for hire

3,700 m2

Catering equipment warehouse

844 m2

Kit Heaven, PKL’s purpose built in-house catering equipment workshop and engineering centre

96Largest number of permanent modular kitchens supplied, managed and maintained for one customer across different locations

40Average number of permanent modular kitchens supplied each year

29Largest number of permanent kitchens at a single location managed and maintained by PKL

Catering Equipment

PKL in Numbers


Portable KITCHEN

1988

First portable kitchendeveloped in UK

1992 ISO 9001 accreditation

1996 Kitchen facilities for

Operation Resolute – British Army, Bosnia

2000 Sydney Olympic Games – 60,000 meal kitchen for

athletes’ dining

20074 x 1500 man DFAC

kitchens and modular field hospital - British Army, Basra

2008 The first of over 90 permanent modular kitchens provided to

Northamptonshire County Council

2009 ISO 14001 and OHSAS 18001

accreditation gained

2010 Temporary kitchens for 5 major events undertaken.

Vancouver Winter Olympics, Guangzhou Asian Games, Muscat Asian Beach Games, Delhi Commonwealth

Games and Singapore Youth Olympics

2013Celebrated our 25year anniversary

2015 Launch of U-Select

2016 Rio Olympic Games, our first

project in South America

1992 Buying Solutions accredited

2009 Queen’s Award for Enterprise,

International Trade

1995 Irish and French sales centres operational

2012 150 separate temporary

kitchen locations for Olympic Games in London

Portable KITCHEN

1988

First portable kitchendeveloped in UK

1992 ISO 9001 accreditation

1996 Kitchen facilities for

Operation Resolute – British Army, Bosnia

2000 Sydney Olympic Games – 60,000 meal kitchen for

athletes’ dining

20074 x 1500 man DFAC

kitchens and modular field hospital - British Army, Basra

2008 The first of over 90 permanent modular kitchens provided to

Northamptonshire County Council

2009 ISO 14001 and OHSAS 18001

accreditation gained

2010 Temporary kitchens for 5 major events undertaken.

Vancouver Winter Olympics, Guangzhou Asian Games, Muscat Asian Beach Games, Delhi Commonwealth

Games and Singapore Youth Olympics

2013Celebrated our 25year anniversary

2015 Launch of U-Select

2016 Rio Olympic Games, our first

project in South America

1992 Buying Solutions accredited

2009 Queen’s Award for Enterprise,

International Trade

1995 Irish and French sales centres operational

2012 150 separate temporary

kitchen locations for Olympic Games in London

PKL Timeline


Catering Equipment Preparation and MaintenanceWhere you are hiring temporary kitchens or catering equipment, we have a number of specialist in-house facilities to ensure that your project progresses as smoothly as possible. This includes our specialist purpose built catering equipment test and inspection centre “Kit Heaven”. Each item of catering equipment undergoes a rigorous cleaning, maintenance, testing and inspection process in Kit Heaven before each hire as outlined below.

For permanent kitchens, all equipment is tested and commissioned before installation.

A Turnkey SolutionTo ensure your experience with PKL is as smooth as possible, we offer a complete turnkey solution covering all aspects of your project.

The following four pages outline our complete service offering, as well as the steps that we take with every hire to ensure that you receive a high quality service and product.

1. Catering equipmentarrives in Kit Heaven and is logged in using its uniquebarcode. All of our catering equipment is barcoded, allowing us to track its location and full service history.

2. Once logged in, each item of equipment is moved to a holding area where the level of cleaning and maintenance required is assessed.

3. Catering equipment is moved to one of our specialist bays for cleaning. All loose parts are stripped from the item of equipment and are cleaned separately, while we have a specialist sandblasting room for items that require more attention. With loose items removed, the carcass is left, allowing for thorough access and comprehensive cleaning. The carcass is cleaned by hand with the aid of steam cleaning facilities.

4. Catering equipment ismoved to one of Kit Heaven’s specialist commissioning zones. There are individual facilities to cover gas, refrigeration and electrical equipment. We also have a specialist “hot room” where refrigeration equipment is tested to ensure that it can withstand operating in high temperatures, replicating a working kitchen environment.

5. Catering equipment is sent to the Quality Assurance zone for a final pre-delivery inspection to ensure that it is completely working and clean. To ensure a thorough assessment, each item of equipment has its own specialist test. If an item fails the QA test it is sent back to the commissioning bay.

6. On leaving Kit Heaven, catering equipment is moved to Kit World, our in-house storage facility, where it is held ready to be dispatched as an individual item or installed into a portable kitchen. Equipment is stored in zones dependent on its type and is instantly traceable using the barcode system, which guarantees a quick and efficient dispatch process. Catering equipment is installed into portable kitchens on the Quay, a purpose built preparation and dispatch facility at PKL.

Project Management24 Hour Technical Support For every hire, we assign you

your own project manager or project consultant, who will be responsible for all aspects of your project from start to finish. This includes the management of site surveys and design, through to final unit preparation and organising delivery and installation. This is done to make it easy for you, as you only have one point of contact for all your requirements.

We offer a no obligation site survey for every project if required, meaning that we can assess your site and identify any issues thatmight arise with delivery, positioning and installation of units or equipment. It also gives us a chance to design a facility around your site and requirements.

Site SurveysWe employ our own team ofCAD designers, who have avast amount of experience in designing temporary and permanent catering facilities that can feed anywhere from a few to many thousands of people each day. For each project, we can provide you with a 2D CAD design, and if required an additional 3D illustration.

Design

PKL operates an in-house technical support team to deal with any problems or questions you may have during your hire. Our technical support team comprises of a number of office based staff who can answer any questions or problems you may have, and a team of specialist field engineers who are able to help should anything go wrong during your hire. We also operate a 24 hour, 365 days per year technical support line ensuring that we are on hand to help no matter what time of day.


Commissioning and HandoverAll our temporary kitchens are commissioned on site before the final handover. Our handover process is outlined below.

Handover ProcessCommissioningPortable kitchens and catering equipment are tested and commissioned by engineers onsite before they are handed over.

All PKL engineers are GasSafe and/or F-Gas registered. PKL units and installations meet BS7671:1992 for electrical safety. Larger kitchens are designed with HACCP (Hazard Analysis and Critical Control Points) in mind.

TrainingEmployers are obliged under PUWER 1998 (Provision and Use of Work Equipment Regulations), to ensure that staff are trained in the safe operation of catering equipment. PKL provides bespoke electronic handover packs with each hire, which contain easy to read user guides for all items of catering equipment and kitchen units supplied, to ensure their correct and safe usage. The handover packs also contain commissioning information for each piece of catering equipment and pre-delivery inspection information for our units. We can also provide dedicated onsite training if required.

Planned Preventative Maintenance VisitsPKL offers planned maintenance visits for long term hires. In addition, all equipment which leaves PKL goes through a series of engineering safety tests in our unique catering equipment test and inspection facility “Kit Heaven”.

Installation OnsiteContractor Health and SafetyPKL holds a number of health and safety accreditations including OHSAS 18001, ISO 9001, CHAS, SAFEcontractor and Gold Level CSCS. In addition, PKL provides risk assessments and method statements as standard for all installations.

Lift PlansPKL uses lift plans for all lifting operations in order to comply with LOLER (Lifting Operations and Lifting Equipment Regulations). This includes lift plans for Hiab operations. Our trained staff plan and supervise lifts and PKL works alongside industry leading crane operators in the delivery of larger facilities. All PKL lifts are completed in compliance with BS7121. In particular, we have undertaken a large amount of work in relation to LOLER Regulation 8, which requires individual lift plans for lifting units into position.

Working at HeightsPKL has invested a large amount of time to ensure regulatory compliance when working at heights. This has included the in-house development of safe working practices and a roof mounted barrier system, which is used when installing larger open plan facilities.

WasteAs part of our ISO 14001 accreditation, all projects are planned to reduce waste and environmental impact. This is particularly relevant to the public sector where waste and carbon reduction targets have become more and more challenging.

Delivery and Onsite InstallationWe operate our own transport fleet and employ a team of installation engineers. This means that when it comes to installing your kitchen or catering equipment, you are in safe and experienced hands. We also offer the flexibility to deliver and install your kitchen or catering equipment at a time which suits you, which can include weekends, evenings or during holiday periods if required.

We have invested a great deal in both resource and facilities to ensure a safe delivery and installation of your kitchen, some of which are outlined below.


Client TestimonialsClients and MarketsPKL works in a variety of sectors, and we have supplied both temporary and permanent catering facilities to a wide range of commercial clients throughout the UK and around the world. A selection of the markets we work in includes:

Customer Feedback

After each hire, we invite our customers to complete a feedback questionnaire to let us know how we have done and how we can improve our product and service. We also use the internationally recognised Net Promoter Score to keep an ongoing track of our customer feedback.

Our customer feedback response rating covering all aspects of our service, as well as our Net Promoter Score for the last year, is illustrated.

As part of our continuous improvement process, any customer who has responded with a low score to any area in our feedback questionnaire, or has had a particular concern, will be contacted by a member of our management team.

“The family atmosphere and job satisfaction in the company was heart warming and I believe that PKL is one of Gloucestershire’s success stories that we should all know more about.”

Sir Henry Elwes, Lord Lieutenant of Gloucestershire

“The new kitchen is better equipped than its predecessor, so we have more scope to enhance the meals in line with best practice for school meals. This arrangement transfers all of the financial risk relating to the equipment to PKL so the council is not faced with any unforeseen expenditure.”

London Borough of Croydon

“PKL have delivered a professional temporary catering facility with a high standard of equipment which was promptly arranged and delivered to our exact requirements.”

Catering Manager, Decorum Sports Trust

“There were some major challenges in siting the temporary kitchen and PKL managed the whole project extremely well. They also gave our kitchen staff a very clear introduction to the equipment so the kitchen was up and running very quickly. We’ve never used a temporary kitchen before but I would certainly do it again because it makes the whole process much easier.”

Catering Manager, Wessex Care

“Customers are amazed at the quality of the facility when they enter the restaurant area and experience the bright, cheerful environment. It’s easily as good as many high street restaurants.”

Contracts Manager, Medirest

“I wanted to thank you and the entire PKL team in Beijing for your stellar performance. PKL proved once again to be a trusted partner to our ARAMARK team. It goes without saying that the fact that you delivered a winning design, facility and team on time and on budget, is fantastic. I look forward to working with you and the PKL team on future projects around the globe.”

President, Sports Entertainment and Conventions, ARAMARK

“PKL staff were outstanding from the beginning – from designing the layout and functionality [of the Food Cube] right through to delivery, it couldn’t have been simpler.”

Principal, Beaufort Community School

“Whenever I’ve dealt with PKL in the past, they’ve been excellent. It was only natural to go back to them again when we needed more facilities. They are outstanding. The new KitchenPod means that we can do hot and cold food offers and we’ve expanded the menu range and so increased business.”

Head of Catering, London Zoo

“I am delighted to see that your organisation has been granted the Queen’s Award for Enterprise: International Trade this year. Our prosperity as a nation depends so much on our corporate success in overseas markets and I am genuinely delighted that your enterprise’s outstanding international trade performance has been recognised.”

Lord Davies of Abersoch, Minister for Trade, Investment and Business

“I cannot fault how well the team at PKL managed the entire process from start to finish; any minor teething problems were ironed out very quickly and professionally. Most importantly, the staff and patients are happy with the quality of food they’re receiving and that’s what matters.”

Directorate of Service Strategy and Infrastructure,Friarage Hospital

“We partnered with PKL to design and implement the temporary kitchen facilities. Getting the kitchen on site involved careful planning and a lot of heavy lifting gear as the kitchen arrived in modular sections, which PKL masterminded into our temporary kitchen. It took some six weeks to deliver and set up. It has surpassed all expectations and is a great facility to work in.”

Catering Manager, New College, Oxford

• Education: Schools, Colleges and Universities

• Healthcare: NHS Hospitals, Private Hospitals, Nursing Homes and Hospices • Contract Caterers

• Event Caterers

• UK Events: Sporting Events, Music Festivals, Food Festivals, Marketing and PR Launches, Country Fairs, Exhibitions and Conferences

• HM Prison Service

• Construction and FM

• Local Government

• Hotels, Pubs and Restaurants

• Food Manufacturers

• Leisure Destinations

• Business and Industry

• Emergency Services

• Charities

• Power Generation and Utilities

• British Forces

• Major International Events

• Oil, Gas and Mining

• International Military Forces

Sale

s Pr

oces

s Q

ualit

y

Deliv

ery

& In

stal

latio

nTr

aini

ngTe

chni

cal S

uppo

rt

100%

0%

97

50%

93 96 90 94

Net Promoter

Score 72.5

OverallRating95%

An NPS score of above zero is good, and above 50 is excellent

Company AccreditationPKL’s accreditation and certification relating to health, safety, quality and environmental performance is outlined below.

BS EN 9001ISO9001 is an internationally recognised symbol for quality management. PKL’s accreditation illustrates our effective quality management system and ensures our commitment to quality.

BS EN 14001By achieving ISO 14001, the leading international standard for best practice in environmental management, PKL has established, implemented and operates a continually improving Environmental Management System (EMS). Our EMS is a framework that allows us to consistently control significant impacts on the environment, reduce the risk of a potentially costly pollution incident, ensure compliance with environmental legislation and continually improve business operations.

OHSAS 18001OHSAS 18001 is the internationally recognised assessment specification for occupational health and safety management systems. By achieving this high standard, PKL’s OHSMS promotes a safe and healthy working environment by providing a framework that allows our organisation to consistently identify and control health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance.

SAFEcontractorPKL is a SAFEcontractor accredited company. Under the SAFEcontractor process, businesses undergo a vetting process, which examines health and safety procedures and their track record for safe practice.

CHASPKL has been a CHAS Accredited Contractor since 2008, ensuring that we achieve or exceed the minimum levels set in UK health and safety law. CHAS represents the Contractors Health and Safety assessment scheme and to gain accreditation PKL was assessed upon our health and safety management and compliance.

Constructionline PKL is a Constructionline registered company. Our Constructionline number is: 93222.

Gas SafePKL and all our engineers attending any gas related service visit are Gas Safe registered for commercial catering equipment and will receive continual training on current and new practices and ongoing equipment training through PKL.

F-GasPKL is an F-Gas certified company, which is a requirement for any organisation involved in the installation, maintenance or servicing of stationary refrigeration and air-conditioning (SRAC) and/or heat pump equipment containing or designed to contain F-gas refrigerants.

Public Sector Accreditation PKL is an ESPO/Pro 5 registered supplier, meaning that we have undergone apre-accreditation process to supplytemporary and modular catering facilities to the public sector.

Compliance With CDMAll project managers, design managers, and operations staff are trained and work in compliance with CDM (Construction, Design and Management) Regulations.

CSCSPKL holds a Gold CSCS (Construction Skills Certification Scheme) certificate. These are given to organisations where over 75% of the workforce holds CSCS cards, illustrating further our employees’ competence and commitment to health and safety awareness.

pkl company overview guide

Documents