planning for the future disaster recovery plan / business continuity plan
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Expect the Unexpected: Are We Clearly Prepared?. Planning for the Future Disaster Recovery Plan / Business Continuity Plan. Jim Zukowski, Ed.D. Texas State Board of Dental Examiners. Council on Licensure, Enforcement and Regulation. 2006 Annual Conference. Alexandria, Virginia. - PowerPoint PPT PresentationTRANSCRIPT
Planning for the FutureDisaster Recovery Plan / Business Continuity
Plan
Jim Zukowski, Ed.D.Texas State Board of Dental
Examiners
2006 Annual Conference
Alexandria, Virginia
Council on Licensure, Enforcement and Regulation
Expect the Unexpected: Are We Clearly Prepared?
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Planning for the Future
In the wake of HurricanesKatrina and Rita, morefocused attention has beenplaced on developing abusiness continuity plan inthe event of a real disaster.
The aftermath of thosenatural disasters has servedas a wake up call for agenciesin the public and privatesector.
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
One point that became quite evident from Hurricane Katrina is that no one knew who was in charge.
State and local authorities had an Incident Command System in place, but no one utilized it.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Another lesson learnedfrom the disasters is that you have to take into account how much manpower you’ll have available to you.
Remember your first responders to an incident may not be able to report for work.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Communication outages during disastersare all too common. Remember how willyou be communicating with your staff ifall communication lines and links aredown. Blackberries, cell phones andother communication tools might as well be thrown out the window.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Let the public know that your servicesare interrupted. Convey a sincere but
consistent message regarding when you anticipate thatyour services will be operational again.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
It is also essential to coordinate your continuity plan with other agencies that you regularly deal with. If possible, have a workingknowledge of their continuity
plans.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Think about any secondary
impacts that a disaster can
impose on your agency or business. It was clearly shown during Hurricane
Rita that the city of Houston did not have a clear transportation plan to evacuate its citizens systematically out of its town.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
How does a small state agency of
30 individuals maintain a current and realistic Business Continuity Plan?
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
The goal of our Business Continuity
Plan is to develop advanced
arrangements and procedures
that will enable our board to
respond to a disaster so that…
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Critical business functions resume within a defined timeframe, the amount of loss isminimized, and the damaged
facilities are repaired or replaced as soon as possible.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Any plan should cover the entireagency, which will include all of your business functions.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
A risk analysis, which is apart of a normal businessoperation plan, is taken intoconsideration.
A risk analysis for any regulatory programshould include an assumption that thefunctional areas of a regulatory environment depend heavily upon automation informationsystems.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
If your computer systemis down and/or destroyed, a solution would be to move the critical business functions to a disasterrecovery site, which in our
case, is the Austin Disaster RecoveryOperations Center.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Create a Disaster Recovery Management Team.
The purpose of this team will be todirect, coordinate and report to the head of the agency until full recoveryhas been accomplished.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
The Disaster Recovery Management Team
is responsible for initial
damage assessment to
the facility, its offices
and business structure.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Other responsibilities include:
- Identify the extent of damage.- Identify communication problems.- Determine the condition of equipment/supplies.- Assess operational capability.- Define restoration requirements.- Assess equipment for salvaging. -- Schedule equipment for salvage and restoration. -- Monitor the salvage and restoration operation.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
The team advises the head of the agency whether or not a disaster should be declared. Included in this assessment is the scope of the disaster and its effect on
entitiesother than that of your own
physicaloperation.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Set out your recovery operationsand include detailed tasks for
eachfunctional area of your operation.
For example, your Director of Licensing would go to their respective office(s), salvage files, and contact Licensing Staff regarding the disaster and whether or not they should report to work and where.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
If your operation is moving to a new site, you need to establish a masterequipment list and master supply list that will keep your agency operational for the first 30 days of operation after the
disaster.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Establish a Disaster Recovery Box which would include, at a minimum:
Licensure packets, licenses, application packets, rules andregulations, your enabling legislation, strategic plan, and Disaster Recovery Planand Business Continuity Plan.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Have a list of current telephone numbersavailable It should include at a minimum:
- Other State Agencies
- Agency Staff and Board
- Vendors
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Monitor the progress of the recovery. Set up a recovery log and track theprogress. Note any delays, because
theywill impact your restoration. Securedetailed costs involved in therestoration. This is especially important if no emergency funding relief has been granted.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Once your office location has beenrestored or a new home has been
established, preparefor a controlled moveback to your
permanentoffice.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
The following needs should be takeninto consideration when establishing amove date:
- Equipment and furniture- Computer Network- Workstations and printers- Telephone Service- Start-up of normal business
processing.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
A Disaster Recovery Plan and Business Continuity Plan will go a long way to reestablish afunctioning office
setting.
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Have Questions?
Just ask Dr. Z !
Planning for the Future
Presented at the 2006 CLEAR Annual ConferenceSeptember 14-16 Alexandria, Virginia
Speaker Contact Information
Jim Zukowski, Ed.D.
Texas State Board of Dental Examiners333 Guadalupe, Tower 3, Suite 800
Austin, Texas 78701-3942
Phone: (512) 475-1660Fax: (512) 463-7452
E-Mail: [email protected]: www.tsbde.state.tx.us