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    BYANIK ANDIYANI, S.Pd, M.Si

    PLANNING

    MEETINGS

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    LEARNING OBJECTIVES Identify types of bussiness meetings

    and appropiate formats for for various

    situations

    Describe meeting responsibilities of

    executives, leaders, administrative

    assistants, and other participantas

    Complete duties for an administrativeassistant that are related to meetings

    Develop conflict resolution skills

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    MEETINGS IN THEWORKPLACE

    Board of Directors Meetings

    Staff Meetings

    Committed/Task ForceMeetings

    Project Team Meetings

    Customer/ Client Meetings

    Internationals Meetings

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    MEETING IN FORMATSFace to face Meetings

    Audio Conferences

    Video Conferences

    Web Conference

    Advantages and

    Disadvantage of Remote

    Conferences

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    MEETINGRESPONSIBILITIES

    1. Executives

    Responsibilities

    2. Leaders

    Responsibilities

    3. Participants

    Responsibilities

    4. Administratives

    Proffesionals

    Responsibilities

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    MEETINGRESPONSIBILITIES

    1. Executives

    Responsibilities

    Determine the purpose the

    meeting

    Set the objectives

    Determine who shouldattend

    Plan the agenda

    Establish the time andlace

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    MEETINGRESPONSIBILITIES

    2. Leaders

    Responsibilities

    Follow the agenda

    Manage time

    Encourage participation

    Facilitate reaching

    decisions

    Evaluate the meeting

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    MEETINGRESPONSIBILITIES

    3. Participants

    Responsibilities

    Before the meeting

    During the meeting

    After the meeting

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    MEETINGRESPONSIBILITIES

    4.Administratives

    Proffesionals

    Responsibilities

    Confirm the date and time

    Select and prepare the

    roomDetermine the seating

    arrangements

    Prepare the meetinga enda

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    MEETINGRESPONSIBILITIES

    5.Administratives

    Proffesionals

    Responsibilities

    Prepare the meeting notice

    Prepare materials of the

    leaderPrepare materials for the

    participants

    Order equipment

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    CONFLICT RESOLUTION1. Do not react too quickly. Many

    times individuals act too quickly

    when a conflict occurs. Step

    back, collect your thoughts and

    try to see the situation as

    objectively as possible

    2. Identify what is causing the

    conflict. Is it the power,

    resourses, recogmition oracceptance. Many times our

    needs for these items are at the

    heart of the conflict

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    CONFLICT RESOLUTION3. Create a safe environtment.Establish a neutral location and

    a tone that is accepting of the

    other persons view and feelings

    4. Ask questions to determine

    what the other person needs or

    wants. Be willing to listen to the

    other person. If you do not

    understand what the otherperson is saying, parapharase

    what you think you hear and

    ask for clarification

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    CONFLICT RESOLUTION5. Identify points of agreement. Workfrom these points first. Then

    identity the points of this

    agreements

    6. Separate people from the issue.When the people and the problem

    are considered together, the

    problem becomes difficult to solve.

    Talk in specifics rather than

    general terms

    7. Do not seek to win during a

    confrontation. Negotiate the

    issues, and translate the

    negotiation into a lastinga reement that is ositive for all

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    SUMMARY

    A meeting may be held in one

    various formats, such as face to

    face, audio conference, video

    conference, or web conference

    Executive, meeting leaders,meeting participants, and

    administrative proffesionals all

    have particulars duties related to

    meetings

    An agenda is a document that list

    the topics to be disscused at a

    meeting. The agenda should be

    distributed to meeting participants

    before the meeting

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    MEETINGS IN THE

    WORKPLACE

    MEETING

    FORMATS

    MEETING

    RESPONSIBILITIE

    S

    CONFLICT

    RESOLUTIONS

    SUMMARY

    Planning Meetings

    SUMMARY The administrative proffesional

    may be asked to take notes

    during a meeting and to

    prepare the minutes (a record

    of a meeting) after the meeting

    A conference is much larger in

    scope and has more

    participants than a meeting.

    A succesful administrative

    proffesional uses conflict

    resolution skills to interact with

    managers, cowokers and

    clients is in a productive