planning meetings
TRANSCRIPT
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BYANIK ANDIYANI, S.Pd, M.Si
PLANNING
MEETINGS
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LEARNING OBJECTIVES Identify types of bussiness meetings
and appropiate formats for for various
situations
Describe meeting responsibilities of
executives, leaders, administrative
assistants, and other participantas
Complete duties for an administrativeassistant that are related to meetings
Develop conflict resolution skills
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
MEETINGS IN THEWORKPLACE
Board of Directors Meetings
Staff Meetings
Committed/Task ForceMeetings
Project Team Meetings
Customer/ Client Meetings
Internationals Meetings
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
MEETING IN FORMATSFace to face Meetings
Audio Conferences
Video Conferences
Web Conference
Advantages and
Disadvantage of Remote
Conferences
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
MEETINGRESPONSIBILITIES
1. Executives
Responsibilities
2. Leaders
Responsibilities
3. Participants
Responsibilities
4. Administratives
Proffesionals
Responsibilities
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
MEETINGRESPONSIBILITIES
1. Executives
Responsibilities
Determine the purpose the
meeting
Set the objectives
Determine who shouldattend
Plan the agenda
Establish the time andlace
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
MEETINGRESPONSIBILITIES
2. Leaders
Responsibilities
Follow the agenda
Manage time
Encourage participation
Facilitate reaching
decisions
Evaluate the meeting
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
MEETINGRESPONSIBILITIES
3. Participants
Responsibilities
Before the meeting
During the meeting
After the meeting
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
MEETINGRESPONSIBILITIES
4.Administratives
Proffesionals
Responsibilities
Confirm the date and time
Select and prepare the
roomDetermine the seating
arrangements
Prepare the meetinga enda
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
MEETINGRESPONSIBILITIES
5.Administratives
Proffesionals
Responsibilities
Prepare the meeting notice
Prepare materials of the
leaderPrepare materials for the
participants
Order equipment
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
CONFLICT RESOLUTION1. Do not react too quickly. Many
times individuals act too quickly
when a conflict occurs. Step
back, collect your thoughts and
try to see the situation as
objectively as possible
2. Identify what is causing the
conflict. Is it the power,
resourses, recogmition oracceptance. Many times our
needs for these items are at the
heart of the conflict
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
CONFLICT RESOLUTION3. Create a safe environtment.Establish a neutral location and
a tone that is accepting of the
other persons view and feelings
4. Ask questions to determine
what the other person needs or
wants. Be willing to listen to the
other person. If you do not
understand what the otherperson is saying, parapharase
what you think you hear and
ask for clarification
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
CONFLICT RESOLUTION5. Identify points of agreement. Workfrom these points first. Then
identity the points of this
agreements
6. Separate people from the issue.When the people and the problem
are considered together, the
problem becomes difficult to solve.
Talk in specifics rather than
general terms
7. Do not seek to win during a
confrontation. Negotiate the
issues, and translate the
negotiation into a lastinga reement that is ositive for all
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
SUMMARY
A meeting may be held in one
various formats, such as face to
face, audio conference, video
conference, or web conference
Executive, meeting leaders,meeting participants, and
administrative proffesionals all
have particulars duties related to
meetings
An agenda is a document that list
the topics to be disscused at a
meeting. The agenda should be
distributed to meeting participants
before the meeting
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MEETINGS IN THE
WORKPLACE
MEETING
FORMATS
MEETING
RESPONSIBILITIE
S
CONFLICT
RESOLUTIONS
SUMMARY
Planning Meetings
SUMMARY The administrative proffesional
may be asked to take notes
during a meeting and to
prepare the minutes (a record
of a meeting) after the meeting
A conference is much larger in
scope and has more
participants than a meeting.
A succesful administrative
proffesional uses conflict
resolution skills to interact with
managers, cowokers and
clients is in a productive