Missouri Assisted Living Association

Spring Conference

April 7-9, 2019 Hilton Branson Landing & Convention Center

Branson, MO

Planting Seeds For

Success!

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MALA Education Committee

Kathy McCrary - Chair

Joy Assisted Living, Springfield

Elizabeth Brown

Landmark Villa, Cabool

Teresa Compton

Auburn Creek, Cape Girardeau

Jim Edwards

Century Pines, Ozark

Jackie Hartman

Crab Apple Village Senior Estates, St. Clair

Rebekah Lucas

Summit Villa Lifecare, Holts Summit

Michelle Mincks

Blue Castle of the Ozarks, Bolivar

Jodi Pate

Silver Spur, St. Louis

Pat Behen, Joyce Wimberly, Skip Johnson

Associate Members

Keith Sappington & Cindy Hager MALA Staff

2019 MALA Board of Directors

Executive Committee

Jackie Hartman, President Tim Blattel, Vice President

Kathy McCrary, Treasurer

Liz Brown, Secretary

Jodi Pate, Past President

Regional Representatives

Kathy McCrary (Region 1)

Bob Adams (Region 2)

Vacant (Region 3)

Joyce Furnell (Region 4)

Kathy Miller (Region 5)

Jackie Hartman (Region 6)

At-Large Representatives

Ann Amos

Tim Blattel

Liz Brown

Teresa Compton

Jim Edwards

John Gammon

Linda Hagler-Reid

Rebekah Lucas

Michelle Mincks

Jenifer McGowan

Daniel “Ross” Prevo

Drew Stubblefield

Joshua Williams

Bill Kenny & Roger Martin - Emeritus

Welcome On behalf of the MALA Board of Directors, Education Committee and Staff, we would like to welcome you to your 2019 Spring Conference. The conference theme is

“Planting Seeds for Success”

and based on this theme we have many things in store for you over the next three days. We at MALA are certain this conference will provide you with the information and skills needed in getting you prepared for 2019 and on. The conference has been approved for a total of 14.5 CEUs with a maximum 6 PC hours. Don’t forget to check the agenda at a glance to ensure you don’t miss any of these educational sessions and events. Our accomplishments would not be realized without the support of our

members. Great appreciation is extended to our associate members for their continued partnership with MALA. Please take time to visit MALA’s partners at the exhibit hall and see what exciting new products and services are available to you. The Branson area offers its visitors many amenities, including shopping and dining so we hope you take this time to relax and enjoy yourself during your stay.

Have a great conference!

Jackie Hartman MALA President

Keith Sappington MALA Executive Director

Don’t Miss These Events

Monday, April 8 12:15 Lunch/Deficiency Free Awards 5:00 - 6:00 Happy Hour Sponsored by:

Tuesday, April 9

12:00 - MALA Overview/PAC Drawings Ticket Prices: $5 each or 3 for $10

Support MALA PAC and purchase tickets for a chance to win great prizes!

Winners will be announced on Tuesday during lunch Remember: “You can’t win if you don’t play”

Sunday, April 7

5:15 First Time Attendees “Meet & Greet” 5:30 Welcome/Hospitality Reception Sponsored by: Long Term Care Rx

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Sunday, April 7

Continuing Education Hours:

MALA is an approved provider of continuing education by the MO Board of Nursing Home Administrators (TA-046-120). This agenda has been approved for a total of 14.5 clock hours, this includes up to 6 (PC) Patient Care hours.

The tracking document will be the only proof of the hours you earned while attending this conference. It is your responsibility to keep this with you during the conference. Be sure to have this document stamped at the close of each session.

The top copy of the tracking document MUST be returned to a MALA Board member or staff before you leave the conference. MALA will retain the top copy and the carbon is for your records. Following the conference MALA will review the calculation of hours and report these to the Missouri Board of Nursing Home Administrators. If any errors are found, you will be contacted by phone or e-mail.

VERY IMPORTANT: If you do not receive a stamp for each session, you will not receive CEU hours. Please keep this form in a safe place as this is yours and MALA’s ONLY proof of attendance. If this form is lost there will be no record that you were pre-sent for the session. If you are not a licensed nursing home administrator, but would like a proof of attendance, please use this form as proof of attendance.

PAC PRIZE DRAWINGS - 2:30

The more tickets you buy, the better your odds of winning!

Monday, October 10

Tuesday, October 11

10:00 - 5:00

1:00 - 1:15

1:15 - 2:15

2:15 - 2:30

2:30 - 3:30

3:30 - 3:45

3:45 - 5:15

5:30 - 7:30

7:00 - 8:00

8:00 - 10:00

10:00 - 11:00

11:15 - 12:15

12:15 - 1:15

1:30 - 2:30

2:30 - 3:30

3:30 - 5:00

5:00 - 6:30

7:00 - 8:00

8:00 - 9:30

9:30 - 9:45

9:45 - 10:45

Session 1:

Session 2:

11:00 - 12:00

Session 1:

Session 2:

12:00 - 1:00

1:00 - 2:30

2:30

Registration

Opening Remarks

Legislative Update - Jorgen Schlemeier

Break

Effective Leadership - Jeff Arthur

Break

The Consequences of Condition Change - Beth Alford

Welcome Reception

Registration and Breakfast Buffet

Stress Reduction - Joel Weintraub

Break with Exhibitors

Reduce Employee Turnover - Joel Weintraub

Lunch and Deficiency Free Awards

Practical Approaches to Elevate the Dining Experience - Josh Hill

Break with Exhibitors

Compassion Fatigue - Dr. Novella Perrin

Reception

Breakfast Buffet

DSDS Personal Care Update - Jessica Bax and Venice Wood

Break/Hotel Checkout

Breakout Sessions

Mining the Gaps with Prospect Centered - Selling

- Patrick Leonard & Evan Kuo

Signs and Symptoms of an Adverse Drug Event - Abe Funk

Breakout Sessions

Tackling Staffing Challenges with Modern Engagement Practices

- Peter Corless

Positive Effects of Aroma Therapy - Timothy Jackson

Lunch/MALA Overview/PAC Drawings

Department of Health and Senior Services Update - Shelly Williamson

Closing Remarks

1.0 A

1.0 A

1.5 PC

2.0 A

1.0 A

1.0 PC

1.5 PC

1.5 A

1.0 A

1.0 PC

1.0 A

1.0 PC

.5 A

1.5 A

Monday, April 8

Tuesday, April 9

Agenda at a Glance

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Be sure to visit the MALA PAC (Political Action Committee) Table Support MALA PAC and purchase tickets for a chance to win great prizes!

Ticket Prices: $5 each or 3 for $10

The purpose of this committee is to assist in financial participation in the State electoral process and to assist in the nomination and election of candidates for state and local offices. This group may also

participate in elections involving state and local ballot measures in Missouri. The committee will plan events or activities that promote fund raising. The

Committee will work with the lobbyist in accounting and reporting of financial activity.

Note To Attendees:

Name badges must be worn to gain admittance to all educational sessions and the exhibit floor.

No exceptions. If you misplace your name badge, you may request

Drawings will be held throughout the conference for a chance to

win prizes and gift cards! Good Luck!!

If there is anything that does not meet your expectations during your time at the conference, please contact Keith or Cindy. Enjoy your stay!

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Exhibitor Booths

MALA would like to thank all of our vendors for their participation in

the Spring Conference. Without their support and partnership we

would not be able to put on such a great conference!

1. EverSpring Pharmacy 23. Mobilex USA

2. First Call 24. Broadway LTC Pharmacy

3. Graves Foods 25. MedLine

4. Legacy Healthcare Services, Inc. 26. BioTech X-ray

5. Pay Cor and Naught-Naught 27. SGC Food Service

6. Sherpa CRM 28. Health Direct Pharmacy Services

7. PharMerica 29. Aroma Impressions

8. The Values Conversation 30. Ozark LTC Pharmacy

9. Senior Well 31. SSM Health at Home and Hospice

10. United Scripts LTC 32. Southern Bus & Mobility

11. AuBurn LTC Pharmacies 33. Fox Architects

12. Carpenter and Company, Inc. 34. Family Pharmacy Healthcare Services

13. John’s Pharmacy 35. Missouri Securities Division

14. Tri State Power, Water & Air 36. Alps Long Term Care Pharmacy

15. RehabCare 37. Missouri Residential Care Services (MRCS)

16. Heffernan Insurance 38. Symbria

17. Omnicare / a CVS Health Company 39. John Morris Equipment

18. Xpert Group Contracting & Roofing 40. RX2Live

19. Aegis Therapies 41. Rich & Cartmill

20. Guardian Pharmacy 42. Grinnell Fire Protection Services

21. Maxim Insurance Solutions, LC 43. Service Master DSI

22. Gerwick Purchasing, LLC 44. Long Term Care Rx

Exhibit Hall

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Partner Information Booth #1 EverSpring Pharmacy *Platinum Sponsor* 1884 Lackland Hill Parkway Suite 6 St. Louis MO 63146 Phone: 314-344-9094 www.everspringrx.com EverSpring offers comprehensive pharmaceutical care to the senior market and others in need of medication assistance and con-sultation. EverSpring is privately owned and operated and provides exceptional personalized care through it’s “patients first” phi-losophy. Booth #2 First Call 3354 S. National, Suite D Springfield, MO 65807 Phone: 417-886-1001 www.my-firstcall.com Since First Call Medical opened in 1997, our commitment to high clinical standards has earned us the recognition for supplying top quality private duty staff to assist with personal care in homes, nursing homes, residential facilities, assisted living facilities and hospitals. First Call’s knowledge and expertise will insure that you will receive services specifically designed to meet your or your loved one’s needs. First Call Medical is also a recognized leader in the healthcare industry. When you have medical staffing needs, First Call can pro-vide experienced, credentialed personnel for long or short-term assignments. Booth #3 Graves Foods 913 Big Horn Drive Jefferson City, MO 65109 Phone: 573-893-3000 www.gravesfoods.com Delivering to customers in Missouri, Oklahoma, Kansas, Arkansas and Iowa, Graves Foods is a family-owned broadline distribu-tor with over 70 years of experience. Our Healthcare department is dedicated to providing the best customer services and will partner with you to achieve regulatory compliance, cost containment and resident dining satisfaction. Ask our Healthcare Special-ists how we can assist you in attaining your goals. Booth #4 Legacy Healthcare Services 3001 Spring Forest Road Raleigh, NC 27616 Phone: 919-424-5080 www.legacyinc.com Legacy Healthcare Services is a therapist-owned and operated company specializing in Senior Care. We deliver the highest quality contract therapy services (PT, OT, SLP) to Skilled Nursing Facilities, Assisted Living Facilities, Continuing Care Retirement Com-munities, Out-patient Agencies and Home Health Agencies.

Partner Information

Booth #5 Paycor *First Time Exhibitor* Wendell Coonce | Major Market Account Representative l Central Missouri wcoonce@paycor.com Phone: 573-268-0684 www.paycor.com

Paycor was founded because we believed that with the right tools and support, HR practitioners could make a major contribution. Paycor is known for delivering modern, intuitive recruiting, HR and payroll solutions for more than 30,000 medium-sized and small businesses— but what makes us legendary is our singular focus on helping business leaders, entrepreneurs and HR professionals make a real difference in their organizations.

Naught-Naught/An Assured Partner Company *First Time Exhibitor* 3928 S. Providence Road Columbia, Mo. 65203 Phone: 573-874-3102 www.naught-naught.com

Our experienced Senior Living team provides the technical expertise necessary to maneuver the dynamic world of liability & prop-erty exposures, employee benefits, claims settlement, workers compensation and regulatory actions.

Booth #6 Sherpa CRM *First Time Exhibitor* 3030 Locust Street St. Louis, MO 63103 Phone: 314-432-1234 www.sherpacrm.com

Sherpa is a senior living sales enablement company, founded by industry thought leaders David Smith and Alex Fisher, located in St. Louis, Missouri. Founded on their sales methodology known as Prospect-Centered Selling®, Sherpa offers sales training, coach-ing tools, and a robust Customer Relationship Management (CRM) software that help communities succeed by returning to one foundational truth: Prospective Residents are People. Case studies suggest that by adopting Prospect-Centered Selling® and the necessary tools to motivate, track, and coach around key behaviors and metrics, communities see results in three core areas: in-creased occupancy, optimized marketing spend and maximized employee engagement.

Booth #7 PharMerica *First Time Exhibitor* 1901 Campus Place Louisville, KY 40299 Phone: 502-499-7566 www.pharmerica.com At PharMerica, we’re redefining pharmacy management services. Through innovative solutions and superior service, PharMerica provides customers with the tools needed to be cost-effective, ensure accurate and easy access to medications, and professional as-sistance to ensure customers comply with mandated regulations. Value. Trust. Performance. PharMerica – your long-term care pre-scription for less. Booth #8 The Values Conversation *First Time Exhibitor* 9051 Watson Rd Suite 165 St. Louis, Mo 63126 Phone: 314-402-6439 “The Values Conversation is a company that facilitates ‘values-based growth and development’ for companies from the executive level all the way to the hourly associate. Our coaching and consulting facilitates values-based growth in the areas of leadership de-velopment, team building, communication skills, etc. We have been working with Assisted Living companies for over a decade and would love the opportunity to partner with you as well.”

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Partner Information

Booth #9 Senior Well *First Time Exhibitor* 2100 E. Lake Cook Rd. Ste. 1000 Buffalo Grove, IL 60089 Phone: 224-531-2542 cell www.seniorwellgroup.com msmith@seniorwellgroup.com e-mail SeniorWell is a provider of on-site healthcare, in senior living communities. We are passionate about making healthcare more ac-cessible, and manageable for your residents, as their well-being is always our first priority. With a dedicated and experienced clinical service team, innovative provider technologies, and in-house laboratories, no one is better equipped to serve you. Booth #10 United Scripts *Silver Sponsor* 1861 Craig Park Ct. Maryland Heights, MO 63146 Phone: 888-726-5060 www.unitedscripts.com United Scripts provides prompt, professional, personalized Long-Term Care pharmacy services at the lowest possible costs. We offer several types of dispensing systems that can be tailored to your specific needs. To better serve you, United Scripts offers ex-tended pharmacy hours to accommodate late admissions, new orders, and physician visits. Booth #11 AuBurn LTC Pharmacy 125 S. Washington Nevada, MO 64772 Phone: 417-667-2500 www.auburnpharmacies.com A Different Approach to Long Term Care Pharmacy Services • Dedicated account representative • Assisted Turnaround • Unlike some other LTC pharmacies, we offer dedicated LTC staff to assist you on-site with your turnaround giving you more time with your patients. This not only strengthens communication between our staff and yours but also allows us the opportunity to identify unique needs or opportunities and how we can work together to address them. • Liberal return policy • Med Carts for dependable drug administration and other equipment such as e-kits and fax machines that make it easier for your staff to focus on providing quality healthcare to your patients. • Staff in-service • Orientation of new staff members as needed • Staff updates to stay current on the latest industry standards • Custom compounding • Medicare Plan D counseling • Customized services to meet your needs Booth #12 Carpenter and Company, Inc. 8301 State Line Road Kansas City, MO 64114 Phone: 816-932-9333 www.carpcom.com Serving MALA since 1984 for all insurance needs.

Partner Information Booth #13 John’s Pharmacy *Gold Sponsor* 2001 Independence Street Cape Girardeau, MO 63703 Phone: 573-334-1300 www.johnsrx.com Locally owned and operated, John’s Rx is a division of John’s Pharmacy dedicated to providing the customized personal care that you and your residents deserve. John’s Rx has been providing service to nursing homes for over 35 years. We offer pharmacy services, including consulting, for long term care and residential facilities from our locations in Cape Girardeau and Ozark to cover Southeast and Southwest Missouri. Our consultant pharmacists are specially trained by the American Society of Consultant Pharmacists to conduct regular and comprehensive medication reviews, in-services, training, and other additional staff support. In addition to competitively priced prescriptions, our services include synchronized cycle fill schedules, pharmacist reviews and therapy optimization, daily deliveries throughout the region, 24/7 on call availability, compounded medications, and more. As a locally owned independent pharmacy, we have the ability to customize our service to meet your unique needs. Booth #14 Tri-State Water, Power & Air 1220 S. West End Boulevard Cape Girardeau, MO 63703 Phone: 636-744-3465 www.tristatewhywait.com Tri-State Water, Power & Air provides Detergent Free Laundry Solutions, Standby Generator Products, Water Treatment Systems and Air Purification to residential living facilities and hotels throughout the Tri-State area. Since 1992, Tri-State has more than 35,000 customers who have trusted us to take care of their individual needs. We are proud to offer our customers a wide array of exceptional products that will improve the quality of their everyday lives, provide savings and enhance the value of their homes and businesses. We focus on providing a custom solution that best fits your needs. We offer exceptional services at competitive prices, and our products come from leading brands such as Rainsoft, GE, Rheem, Noritz, Briggs & Stratton, and many others, and will be installed by factory-trained technicians with many years of experience. So, you can rest assured that when you choose us you will be getting the absolute best value for your money and will be investing in products that can stand the test of time. Booth #15 RehabCare 680 South 4th Street Louisville, KY 40202 Phone: 314-378-1159 www.rehabcare.com Providers lean on RehabCare to compete on quality, grow their businesses and weather any storm. We have a proven, 30-year track record of focusing on quality and mobilizing our people, knowledge and innovation to deliver outcomes-based rehabilitation ther-apy and wellness care, patient-centered clinical leadership and regulatory oversight. Our experience makes ALL the difference to our provider partners’ success because we are ALWAYS by their side.

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Partner Information

Booth #16 Heffernan Insurance Brokers 16100 Swingley Ridge Rd., Ste. 250 Chesterfield, MO 63017 Phone: 636-489-0191 www.heffins.com Heffernan Insurance Brokers is the 13th largest independently owned insurance agency and top 36th overall. Our work in the healthcare sector began in 1988. Over the years we have place a significant emphasis on this industry leading to the formation of the CareProviders niche practice. With hundreds of healthcare industry clients, we have forged strong and mutually beneficial relationships with our clients and carriers within the practice and have formed exclusive programs with carriers to benefit our clients. Our independent and entrepreneurial spirit allows us to deliver creative, exclusive and competitive solutions to our health care pro-vider client base. Heffernan Insurance Brokers: www.heffins.com “Enjoy, Respect, Respond!” Booth #17 Omnicare, a CVS Health Company 345 Dunn Road Florissant, MO 63031 Phone: 314-921-4242 www.omnicare.com With more than three decades of service to long term care, Omnicare Pharmacy delivers practical, innovative solutions to daily chal-lenges. Omnicare service features specialized packaging for accurate, efficient administration of medications, complete infusion therapy service, and an extensive web-based pharmacy portal called Omniview. Booth #18 Xpert Group Contracting & Roofing PO Box 544 Troy, Mo. 63379 Phone: (636) 697-2429 www.xpertgroupcontracting.com We are a full service General Contractor specializing in residential and commercial roofing. We are insurance claim specialist and provide free evaluations of hail, wind, and storm damage. Serving all Missouri. Booth #19 Aegis Therapies 2601 Network Blvd, Suite 102

Frisco, TX 75034

Phone: 877-877-9889 www.aegistherapies.com Aegis Therapies® is a national contract rehabilitation and wellness company providing physical, occupational and speech-language therapy across the continuum of care. We provide inpatient and outpatient rehabilitation services to help our patients return to the activities they love.

Partner Information

Booth #20 Guardian Pharmacy of Missouri *Platinum Sponsor* 2107 E. Rockhurst Street Suite C Springfield, MO 65802 Phone: 417-864-5873 Toll Free: 866-860-4179 www.guardianpharmacymissouri.com Guardian Pharmacy of Missouri is a locally owned long-term care pharmacy serving the state of Missouri. We are committed to developing long-term facility partnerships which advance pharmacy services through efficiency, safety and results. Booth #21 Maxim Insurance Solutions, LC 3215 S. Providence Rd., Suite 4 Columbia, MO 65203 Phone: 573-446-9100 www.mnhit.com Maxim Insurance Solutions, LC provides a full range of insurance and financial services, along with our newest line of employer resources, for the long-term care industry. We are the TPA for MNHIT, providing underwriting, administration, loss control, claims administration, and marketing services. Give us a call so we can help you reach the success you deserve! Booth #22 Gerwick Purchasing 7612 W. 148th Terrace Overland Park, KS 66223 Phone: 913-710-4358 mallred@gerwickpurchasing.com We are a Group Purchasing Organization designed to help reduce costs in the healthcare area. Our services are free to our mem-bership which includes assisted living communities, daycares, behavioral health, homeless shelters, skilled nursing homes, ILF and much more. We help provide nationally contracted prices in a variety of areas to include food, office supplies, medical supplies and many others. Our goal is to work with the independent operators to get you the pricing some of your national competitors are receiving. There are no contracts to sign to tie you into a long-term commitment, only a participation agreement with no upfront fees or any monthly dues, it is 100% no charge to our members. Booth #23 MobilexUSA Division of TridentUSA Health Services 6185 Huntley Road, Suite A Columbus, OH 43229 Phone: 614-888-2226

www.mobilexusa.com www.tridentusahealth.com Mobilex USA is the region’s largest provider of round-the-clock, bedside x-ray, EKG and accredited ultrasound services.

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Partner Information Booth #24 Broadway LTC Pharmacy 37 Doctors’ Park, Suite 7 Cape Girardeau, MO 63703 Phone: 833-803-2040 www.broadwayrx.health Broadway LTC Pharmacy provides quality care and cost efficiency to the long-term care facility. This Show-Me-State owned and operated long-term care pharmacy combines the most advanced medication management technologies with the old-fashioned indi-vidual personalized care that you and your residents deserve. Whether it be for assisted living or residential care, Broadway LTC Pharmacy understand the unique needs of the long-term care community. Broadway LTC Pharmacy meets those needs to make the care providers job easier while helping the resident maintain a healthier life. Booth #25 Medline Industries, Inc. Three North Lakes Dr. Northfield, IL 60093 Phone: 847-949-5500 www.medline.com/assistedliving Medline strives to help our customers in a complex healthcare world to achieve both clinical and financial success. Listening allows us to better understand our customers’ needs in an environment that tirelessly demands lower costs and better outcomes. We are a market leading manufacturer and distributor delivering the most complete portfolio of products, education, and resident-care solu-tions to help healthcare providers perform at their very best. Booth #26 BioTech X-ray 1065 Executive Parkway Suite 770 St. Louis Mo. Phone: 417- 370-8806 www.biotechxray.com BioTech X-ray provides quality diagnostic X-ray, Ultrasound, and Doppler exams at the patient's bedside reducing their need of hospitalization. Our EHR technology makes ordering and reporting simple either connecting to your current system or by viewing ours online at biotechxray.com. Booth #27 SGC Foodservice 2415 W. Battlefield Springfield, MO 65807 Phone: 800-299-9595 www.sgcfoodservice.com SGC Foodservice is a family owned full line food distributor that services customers in the Midwest. We are your healthcare ex-perts. Our services are specialized each to Long Term Care, Assisted Living and Acute Care Facilities and we know the healthcare industry is always changing and presents challenges unique to each operation. We have dedicated healthcare professionals in place that understand these issues and provide solutions that will assist you with all your resident's dietary needs. SGC Foodservice has the capability to ensure your healthcare operation’s success by providing you with an extensive specialized product line, healthcare specific value-added programs and superior customer service. In addition to our line of healthcare products to fulfill dietary and supplement needs, we also have a diverse selection of disposables, chemicals and equipment. Our educated healthcare professionals are ready to partner with you and are dedicated to providing product solutions to meet the challenging needs of your healthcare facility. At SGC, we understand the challenges facing healthcare foodservice operations: Controlling Costs, Quality of Care, Patient/Resident Satisfaction and Regulatory Changes.

Partner Information

Booth #28 HealthDirect Pharmacy Services 1351 Airpark Dr. Farmington, MO 63640 Phone: 573-760-0333 office Phone: 573-330-6225 cell torieyoung@hdrxservices.com HealthDirect Pharmacy provides industry leading, personalized and customizable pharmacy services and clinical support to skilled nursing, assisted living, group homes and residential care facilities. Booth #29 Aroma Impressions 6840 West 70th Street Shreveport, Louisiana 71129 Phone: 318-934-1125 ext. 150 Mobile: 870-736-0080 www.aromaimpressions.com Aroma Impressions provides aroma therapy programs for Memory Care environments, which are specially designed to stimulate appetite, enhance mental clarity, and reduce unwanted behaviors, such as sundowning. When combined with music and lighting, aroma therapy can help reduce the need for antipsychotic medications. Booth #30 Ozark LTC Pharmacy 9 Bonneville Plaza Bonne Terre, MO 63628 Phone: 573-701-5302 www.ozarkltcrx.com Ozark LTC Pharmacy: “Where innovation & customer care lead to better outcomes”. We are a full service independent LTC Phar-macy, with a Compounding Lab to further meet your needs. Pharmacy available 24 hours a day, 7 days a week, 365 days per year. Ozark LTC offers Multiple Dosing Systems: ATC Multi-dose and unit dose pack 30 day, 14 day, 7 day or 3 day/4-day cycle; Opti-pack 14 day or 7-day cycle, Blister pack 30 day cycle fill or Daily On Demand Competitive pricing and customer service oriented. We offer Framework Link- secure, real-time access to the most up-to-date data available. Ozark LTC Pharmacy is a proud Partner with BlueStrata EHR and QuickMar/eMAR. Booth #31 SSM Health at Home and Hospice 2505 Mission Drive, S#320 Jefferson City, MO 65109 Phone: 573-681-3777 www.ssmhealthathome.com SSM Health at Home provides post-acute services such as skilled nursing, physical therapy, occupational therapy and speech ther-apy to aide in recovery and healing for the residents in assisted living and residential care facilities. SSM Health at Home and Hospice provides a comforting alternative to the traditional hospital setting making hospice services pos-sible for limited life expectancy patients to remain in their own environment and receive highly skilled, experienced and passionate care working closely with physicians to carry out patients' treatment plans.

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Partner Information Booth #32 Southern Bus & Mobility 80 South Highway Drive Valley Park, MO 63088 Phone: 866-327-1600 www.southernbusandmobility.com Southern Bus & Mobility is a distributor for: new and pre-owned commercial buses, full size and lowered floor wheelchair accessible vans. Southern Bus & Mobility has a full-service facility with a body shop that specializes in A/C and wheelchair lift repairs and body work. They also adapt vehicles with a variety of mobility equipment. Booth #33 Fox Architects *First Time Exhibitor* 1 Memorial Drive, Suite 1800 St. Louis, MO 63102 Phone: 417-693-6358 www.fox-arch.com Fox Architects has over 40 years experience focusing on client-centric design. Our team’s experience in healthcare, hospitality and all type of senior living allow us to put your needs into context and understand more about industry trends while providing extremely responsive design that aligns with your goals: aesthetically, fiscally and operationally speaking. Booth #34 Family Pharmacy Healthcare Services 1142 W. Jackson Ozark, MO 65721 Phone: 417-581-6813 www.thefamilyrx.com Family Pharmacy Healthcare Services has been providing pharmacy solutions for skilled nursing facilities, residential care & assisted living facilities as well as independent living, group homes & hospices since 1977. Family Pharmacy Healthcare Services continues to invest not only in our people and training, but also in technology that increases efficiency and accuracy. As a locally family owned and operated business going on 41 years now, Family Pharmacy is connected to the communities that we serve in and look forward to being a great partner to you in your pharmacy needs. Booth #35 Missouri Secretary of State Securities Division Chris Marlow, Director of Investor Protection and Education 600 West Main Street Jefferson City, MO 65101 Phone: 573-751-4136 Investor Protection Hotline (800) 721-7996 www.sos.mo.gov/securities

Secretary of State Jay Ashcroft formed the Vulnerable Citizens Services Unit to assist medical professionals, caregivers and invest-ment professionals in detecting financial exploitation of vulnerable citizens. If you suspect that you or a loved one may be the victim of fraud of abuse contact the V.C.S.U. @ 855-653-7300.

Partner Information

Booth #36 Alps Long Term Care Pharmacy *First Time Exhibitor* 2828 N. National Avenue Suite LTC Springfield, MO 65803 Phone: 417-893-3902 www.alpspharmacy.com/ltc Alps Long Term Care Pharmacy takes great pride in offering our community the high-quality pharmacy services they deserve. Since we opened our doors in 2017 we’ve focused on offering the very best in patient-centered services. We take satisfaction by collabo-rating with facilities and assuming responsibility as a member of your team, working diligently together to streamline your workflow and deliver results. We assume full responsibility and accountability for quick turn-around and excellent communication to continu-ously improve patient care. Through state-of-the-art technology, Alps Long Term Care can put our people where they belong, fo-cusing on you the customer. Booth #37 Missouri Residential Care Services (MRCS) 222 E. Primrose, Suite E Springfield, MO 65807 Phone: 417-889-6727 www.mrcsnet.com Back in 1992 the late Kevin Edmonds was selected to serve on a committee that ultimately allowed Personal Care Services to be provided in residential care & assisted living facilities. Shortly thereafter, Kevin founded Missouri Residential Care Services to assist owners and operators with all aspects of their Personal Care Program. Over the years MRCS has helped hundreds of people and would love to help you too! Their customized services are designed to meet your needs and their job is to give you more than they receive. Count on us…others are counting on you! Booth #38 Symbria *First Time Exhibitor* 28100 Torch Parkway, Suite 600 Warrenville, IL 60555 Phone: 630-413-5800 www.symbria.com Symbria provides a symbiotic approach to rehab, wellness and pharmacy services for senior-living and post-acute care providers. We deliver integrated rehabilitation therapy and wellness programs; a performance-driven integration model and market data ana-lytics; pharmacy services for all settings; experience surveys for key stakeholders; operations consulting; and more. Visit www.symbria.com. Booth #39 John Morris Equipment & Supply Company 2023 S. Glenstone Springfield, MO 65804 Phone: 800-725-5055, ext. 306 www.johnmorrisequipment.com John Morris Equipment and Supply Co. was founded in 1949 by John A. Morris, the father of Bass Pro Shops founder Johnny Morris. John Morris Equipment, headquartered in Springfield, Mo., became a Maytag Commercial Laundry distributor in 1958, the year Maytag first introduced its commercial laundry line. Since then, we have taken on additional lines including Primus, Electrolux and Wascomat. John Morris Equipment Co. offers its customers a legacy of knowledge based on years of hands-on experience. Our commitment is to provide everything our customers would need to be successful – including sales and design, installation, ser-vice, parts and leasing. We currently serve Missouri, northern Arkansas, eastern Kansas and northeastern Oklahoma. Contact us for

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Partner Information

Booth #40 RX2Live *First Time Exhibitor* 3305 NE 92nd Street Kansas City, Missouri 64156 Phone: 801- 473-2939 www.solutions.rx2live.com/senior-wellness mbeach@rx2live.com

What if we could show you how to add $500 per month per resident to your bottom line? What if that were a conservative estimate?

What if we could get you started with no out of pocket investment on your part? No up-front onboarding fees, or no additional staff, and no minimum number of residents?

Working with Independent Living, Assisted Living, Skilled Nursing Facilities, Continuing Care Retirement Communities, we help provide better healthcare for seniors and drive new sources of revenue streams to the centers.

We have uncovered new CPT Codes that senior centers can use to receive reimbursement from Medicare — as long as they have a Senior Wellness Program like what we offer:

Chronic Care Management; Behavioral Health Screenings; Small Fiber Neuropathy Punch Biopsies; Telemedicine, DNA Tests, and Supplements; PGX Tests; GI and RPP Tests; Weight Loss System; Thermal Imaging; Compounding Pharmaceuticals, and much, much more.

MAKING IT FUN, AFFORDABLE, AND VALUABLE TO THE SENIOR PATIENT, THEIR FAMILY, AND THE CARE FACILITY.

We are RX2Live! We provide superior health care programs that will positively affect millions of lives! Offering a new opportunity in revolutionary health and wellness services for individuals and organizations.

Booth #41 Rich & Cartmill Insurance *Silver Sponsor* 4945 N. Town Centre Drive Ozark, MO 65721 Phone: 877-725-4564 www.rcins.com Rich & Cartmill Insurance offers special programs with pricing and coverages tailored to special sectors of business like long term care facilities. A full line of coverages such as package policies, workers compensation, commercial auto, and umbrella liability are available. Booth #42 Grinnell Fire Protection Solutions Skip Johnson, Fire Sprinkler Solutions Rep - 816-588-9341, skip.johnson@jci.com 11019 Strangline Road Lenexa, KS 66215 Phone: 816-588-9341

www.jci.com Johnson Controls is the North American leader in fire and safety. Their fire systems and services protect tens of thousands of fa-cilities. Johnson Controls can do it all: fire detection, alarms, sprinklers and extinguishers. All backed by 24/7 emergency service.

Booth #43 ServiceMaster DSI ServiceMaster Recovery Management 11632 Grandview Rd Kansas City, MO 64137 Jeanetta Favour, National Account Manager Cell: 816-918-5501 Phone: 800-954-9444 www.servicemasterdsi.com "How much revenue loss could your facility survive in the event of heavy storm or fire damage? If you are like most, every day that your beds are empty is a day of lost money! ServiceMaster Recovery Management offers you peace of mind by managing the resto-ration of your property in the least amount of time, putting you back in business and serving your residents. With national re-sources and local personal attention, we provide 24/7/365 response to your disaster (large or small) with the highest level of techni-cal expertise and customer service in the industry. Learn more by visiting with us at booth #43". Booth #44 LongTermCareRx 1A Document Drive Saint Louis, MO 64114 Phone: 314-961-4405 www.longtermcarerx.com Since 1986, Long Term Care Rx has been a locally-owned and operated pharmacy in Saint Louis, Missouri. With 30 years’ experi-ence, we, at Long Term Care Rx, understand the uniqueness of each patient and facility. In this time, we have adapted to the ever-changing world of long term care, whether with new state and federal mandates or with technology allowing for quicker and safer medication dispensing. Long Term Care Rx focuses on key areas to help foster census retention for the facility as well as quality of care for the residents by implementing programs such as our Hospital Readmission Reduction program, Medication Reconciliation, and Transitions of Care.

Partner Information

Be sure to visit the MALA PAC Table MALA Political Action Committee (PAC) Phone: 573-635-8750 The purpose of this committee is to assist in financial participation in the State electoral process and to assist in the nomination and election of candidates for state and local offices. This group may also participate in elections involving state and local ballot measures in Missouri. The committee will plan events or activities that promote fund raising. The Committee will work with the lobbyist in accounting and reporting of financial activity.

22 MALA Conference

24 MALA Conference

Catherine Upton from

Newstead Place is the winner

of the “Early Bird” drawing.

Catherine receives a complimentary

registration to the Fall 2019 or Spring 2020

MALA Conference.

Congratulations Catherine!!!

10:00 - 5:00

1:00 - 1:15

1:15 - 2:15

2:15 - 2:30

2:30 - 3:30

Registration

Opening Remarks

Legislative Update Sponsored by: Gamble & Schlemeier

Jorgen Schlemeier, of Gamble & Schlemeier, LTD, has a political science degree from the University of Missouri. In 1989, Jorgen began his career in Jefferson City as an administrative aide to Senate Minority Floor Leader, Tom McCarthy. In 1992, Jorgen left his position with the Senate to join William Gamble in a governmental consulting firm. Jorgen gained experience lobbying for MALA, the Missouri College of Emergency Physicians, and the Missouri Hotel and Lodging Association. Gamble & Schlemeier was formed in 1995, and represents numerous organizations. Session Description: In this session Jorgen will update attendees on the legislative issues that affect the assisted living and residential care industry and address related questions and concerns.

Break

Effective Leadership

Sponsored by: EverSpring Pharmacy

Jeff Arthur is the founder of The Values Conversation. An executive coaching and consulting company that specializes in facilitating values-based growth for both individuals and businesses. Jeff is also a sought-after keynote speaker and is seen as one of the nation’s preeminent authorities on leader-ship, team building and executive coaching. He has been identified by Small Business Monthly Magazine as one of the “Top 100 People to Know in Busi-ness in St. Louis,” and he is one of the former co-hosts of “The Smart Biz Show,” a nationally syndicated radio show. Jeff loves working with busi-nesses to help team members thrive though a better understanding of their personal, team and overall organizational values. He works with Fortune 500 companies and CEO’s as well as owners of small to medium sized busi-nesses. Organizations that engage with Jeff thrive and see dramatic im-provements in productivity, revenue, turnover and internal morale.

Session Description: Many Assisted Living owners and administrators to-day are struggling with high turnover, ineffective leadership and/or team disconnect. You will learn how understanding the foundation of both the individuals in your company, and the foundation of your company overall greatly affect these and other key areas of your organization. Executive Coach and Leadership Expert Jeff Arthur will walk you through key steps to understand for lower turnover, stronger leaders and more united teams.

What do you, your team, your team members and your Assisted Living Community value? The answer and the effect of that answer directs more than you might think.

1.0 A

1.0 A

Short Creek Room

Short Creek Room

Sunday, April 7

Detailed Agenda

26 MALA Conference

3:30 - 3:45

3:45 - 5:15

5:15

5:30 - 8:00

Break

The Consequences of Condition Change Sponsored by: United Scripts

Beth Alford, RN, BSN is the owner of Professional Liability Insurance Ser-vices, LLC, known as Mitigation Solution. It was founded by Ms. Alford in response to the growing number of suits filed against nursing homes. Ms. Al-ford knew that if nursing homes were provided with loss prevention tools residents could be safer and therefore the risk of suits filed against nursing homes could be significantly reduced. Alford has over 25 years of experience in nursing home services including Risk Management and Claims services for nursing facilities for over 15 years. Alford's expertise in the care of the elderly has included work as a surveyor, Director of Nursing, corporate nurse and vice president of nursing. She has developed and implemented many of the policies in place throughout the nursing home industry today, including programs for fall reduction, pressure sores and elopement, as well as guidelines for documentation and resident assessment and has been a speaker for many nursing home groups and asso-ciations. Beth also provides expert nursing review in addition to nursing home Risk Management and Nursing Facility Consultation. Session Description: This session will focus on resident condition changes. Learning objectives include: Recognizing typical condition changes Being alert to changes related to diagnoses Providing timely care Timely notification of medical providers Timely notification of family Consequences of delayed recognition and response

Meet and Greet

Welcome Reception

Sponsored by: Long Term Care Rx

1.5 PC

Short Creek Room

Convention Center

Atrium/Patio

Detailed Agenda

7:00 - 8:00

8:00 - 10:00

10:00 - 11:00

11:15 - 12:15

Registration/Breakfast Buffet

Stress Reduction Program

Sponsored by: Guardian Pharmacy

Joel Weintraub is a “humorous educator” who has managed to merge the formerly disparate worlds of comedy, business, health, health care and educa-tion. By combining his professional comedy experience with his masters de-gree in Exercise Physiology and his bachelors in Health Education from Tem-ple University, Joel has entertained and educated audiences as diverse as As-sisted Living Associations, Health Care Associations, Hospice and Palliative Care Organizations, Therapeutic Recreation Association’s, Firefighters, Physi-cians, Attorneys, HR Professionals, Fortune 500 Companies, Accountants, Teachers, the PTA and even Burglar Alarm Installers. From the “World Bank” to Dangerfield’s Comedy Club to major radio stations, the local news and the Food Channel … they have all laughed and learned with “Humor for the Health of it”. Be sure to check out Joel on his website at www.healthhumor.com.

Session Description: Stress Reduction Program · Stress reduction techniques · How to change from a state of depression and anxiety to one of happiness, hope and productivity · Improve exercise and eating habits to reduce stress · Improve meetings with creativity and strategic thinking · How to get “by in” with fellow employees · Using humor to improve perspective and for getting along with others

Break with Exhibitors

Reducing Employee Turnover Joel Weintraub Session Description: · How to Find and Hire Star Performers · Reducing Employee Turnover · How to Get Your Employees to Develop an Entrepreneurial Spirit and Attitude · Getting Along with Difficult People

2.0 A

1.0 A

Cooper Creek Room

Short Creek

Room

Taneycomo B

Short Creek Room

Detailed Agenda

Monday, April 8

28 MALA Conference

12:15 - 1:15

1:30 - 2:30

2:30 - 3:30

3:30 - 5:00

Lunch and Deficiency Free Awards See complete list on Page 36

Practical Approaches to Elevate the Dining Experience Josh Hill currently serves as a Healthcare Specialist for SGC Foodservice in Springfield MO. Duties include overseeing and facilitating healthcare sales in Missouri, Oklahoma, Arkansas, and Kansas. B.S. in Hotel and Restaurant Administration (1999) from Missouri State University. 22 years of experience in the hospitality industry, 17 working in the food service distribution indus-try. Focusing the last 12 years in Senior Living Communities, with an empha-sis on food service operations. Session Description- In recent years the dining experience in senior living communities has become a major focus. Several studies point to the dining experience as the most important key to resident satisfaction. Consumers are making decisions based on the quality and variety of dining options. Café’s, Happy Hours, and even Farm to Table trends are becoming common in Sen-ior Living Communities. The transition from a traditional Senior Living din-ing program can be challenging. In this discussion, we will address those challenges and explore practical approaches to achieve an elevated dining ex-perience.

Break with Exhibitors

Compassion Fatigue Sponsored by: John’s Pharmacy

Dr. Novella Perrin, Ph.D, retired Assistant Provost for Research and Dean of the Graduate School at the University of Central Missouri in Warrensburg, was also a professor of sociology and the Director of the UCM Gerontology Institute. She is a consultant and author of numerous books and articles as well as a frequent presenter at local, state and national meetings on aging re-lated issues. Her most current research focuses on behavioral management of Alzheimer's Disease, nurse aide retention, rural aging, elder abuse and aging in place. Dr. Perrin also is active in numerous professional and service organiza-tions.

Session Description: People in the long-term care industry give quality care to every resident’s physical, emotional, social, and psychological need. This daily giving and giving to each resident may often result in both physical and emotional fatigue for the caregivers. This session will help each employee identify the symptoms of compassion fatigue and how to overcome it.

At the conclusion of this session, the participant will be able to: 1. Define compassion fatigue; 2. Identify the causes of compassion fatigue; 3. Identify the signs and symptoms of compassion fatigue; 4. Examine the compassion fatigue trajectory and identify his/her location; 5. Identify methods to reduce and/or eliminate compassion fatigue

1.0 PC

1.5 PC

Cooper Creek Room

Short Creek Room

Taneycomo B

Short Creek Room

Detailed Agenda

7:00 - 8:00

8:00 - 9:30

9:30 - 9:45

Breakfast Buffet

DSDS Personal Care Update Jessica Bax is the Director for Missouri’s Division of Senior and Disability Services. The Division operates Home and Community Based Services, including state plan personal care and three 1915c Waivers serving over 60,000 participants. Jessica has been with the Division for thirteen years, working closely with both Medicaid Home and Community Based Services providers and participants. She holds a Master’s in Public Affairs from the University of Missouri Columbia. Venice Wood is the Bureau Chief of Long Term Services and Supports for the Division of Senior and Disability Services within the Missouri Depart-ment of Health and Senior Services, where she oversees the Policy and Training Unit. She previously served as the Brain Injury Unit Manager and was the TBI Grant Director. She graduated from Columbia College with a bachelor’s degree in psychology and University of Missouri-Columbia with a masters in social work. She has worked in state government for nearly 22 year which enabled her to fulfill her passion in helping others. Session Description: The Department of Health and Senior Services, Divi-sion of Senior and Disability Services determines eligibility and develops person-centered care plans for potential participants of state plan personal care in a residential care or assisted living facility. The Division will provide an update of the program.

Break/Hotel Checkout

1.5 A

Cooper Creek Room

Short Creek

Room

Detailed Agenda

Tuesday, April 9

30 MALA Conference

9:45 - 10:45

Session 1

First Breakout Session

Mining the Gaps with Prospect-Centered Selling Patrick Leonard is a St. Louis native with deep roots in the senior housing industry. With his father being an operator for over 30 years, Patrick spent his formative years roaming the halls of the nationally renowned Gatesworth at One McKnight Place busy at play. Later, play turned to work, and Patrick held many different jobs within the community for the better part of 8 years. Even after his time as an employee concluded, Patrick continued to make frequent visits to the community to spend time with his aunt and grandpar-ents. Honing his sales and management skills across multiple industries through-out his career, Patrick has found his place in the technology sector for the past 6 years. When the opportunity came to dive in as Sherpa’s Senior Direc-tor of Sales back in 2017, there seemed to be no better place where Patrick could combine his years of success and passion for senior housing, technol-ogy and sales. Evan Kuo is a Missouri-raised sports enthusiast with a fondness for the Car-dinals, traveling, and volunteering with a local baseball program called ‘Mach1.' Evan brings the same drive, discipline and integrity he used in col-lege as a student athlete to his position as Director of Sales. He is passionate about building relationships, identifying the right solution for partner com-panies and honoring older adults through his work. When tasked with writ-ing a biography of his hero, he chose his grandfather—a U.S. Air Force vet-eran, engineer and brother to eight. It’s this regard and respect for individual legacies and traditions that makes Evan a perfect addition to the sales team at Sherpa. Evan’s senior housing career started during high school, where he served in the dining room at a local community. Upon finishing his MBA at Drury University, he went to work for Netsmart in the sales and marketing depart-ment, furthering his dive in Senior Housing. Working in communities and with clients over the last 5 years has continued to leave its mark on Evan. Today, Evan travels internationally to educate, encourage and enable senior living professionals to achieve optimal success through Prospect-Centered Sales and Sherpa CRM. Session Description: Success is a matter of time. Measuring the sales be-haviors that matter will help you maximize your relationships with prospects, align your sales culture with your mission, and ultimately increase conver-sions. When it comes to high functioning senior housing prospects, those considering a move based on desire as opposed to crisis, the impact of sales counselor activities on industry conversion rates have been historically unre-liable. Our research suggests there are key predictive "micro-metrics" that drive a prospect’s decision to ultimately move in.

1.0 A

Short Creek Room 1 & 2

Detailed Agenda

Session 2

Traditionally, our industry has focused on transactional sales metrics that aren’t necessarily comprehensive or predictive of the effectiveness of an emotional senior housing sale. There is more to the sales process than in-quiries, calls, tours and move ins. Although these milestones in the sales process are necessary, we have found that mining the gaps in between are crucial to driving sales behaviors and results, through a philosophy called Prospect-Centered Selling.

With aging comes change and with change comes difficult decisions. This process can be emotionally challenging for an older adult. Overcoming emotional resistance requires spending more time with a prospect to con-nect and build trust, untangle emotional complexities and advance them to be ready to make life-altering decisions. In order to do so, more meaningful metrics are necessary. These metrics include Time in the Selling Zone, Time spent per lead worked, prospect planning, creative personalized follow ups, and measuring small advances in the sales process. To validate the science behind this belief, Sherpa, ProMatura and ASHA have partnered on a groundbreaking research study that explored the effi-cacy of sales initiatives in senior housing sales, across all care levels. In par-ticular, this study takes a deep dive into Prospect-Centered Sales®, and how this defined sales process can drive occupancy, optimize your marketing spends, and increase employee engagement. This presentation will share the results of the study and give practical application in implementing new "micro-metrics" and experiencing transformational results.

Signs and Symptoms of an Adverse Drug Event Abe Funk is a pharmacist and owner of John’s Pharmacy and John’s Rx in Cape Girardeau, Missouri. He co-owns 3 other pharmacies throughout Southeast Missouri and a second John’s Rx Long-Term Care location in Ozark, Missouri serving the Southwest Missouri area. His specialties in-clude Long-Term Care consulting with an emphasis on mental health, women’s health and custom-made compounded medication. Abe graduated Cum Laude from the University of Georgia College of Pharmacy with a Doctor of Pharmacy degree in 2009. Upon graduation he moved to Cape Girardeau to work full time in the family-owned pharmacies, where he had worked part time since 2005. In addition to Abe’s responsibilities at John’s Pharmacy he currently holds positions as Adjunct Clinical Instructor at St. Louis College of Pharmacy and The University of Missouri-Kansas City College of Pharmacy and as Clinical Affiliate Faculty at Southern Illinois University-Edwardsville College of Pharmacy. Abe lives in Cape Girardeau with his wife Emily and their 5 children.

1.0 PC

Short Creek Room 3 & 4

Detailed Agenda

32 MALA Conference

10:45 - 11:00

11:00 - 12:00

Session 1

Session Description: Residents of long-term care facilities are typically on many medications. Each of which may interact in different ways in any given individual. Understanding what signs and symptoms may oc-cur when an adverse drug reaction occurs are critical to the well-being of your residents. This presentation will discuss some common adverse drug reactions, particularly with mental health medications, and how you can recognize them and report them. We will discuss when to no-tify the prescriber or pharmacy of a suspected reaction and what you can do to mitigate the problem when you recognize it.

Break

Second Breakout Session Tackling Staffing Challenges with Modern Engagement Practices Peter Corless is the Executive Vice President of Enterprise Develop-ment of OnShift, a leader in human capital management software for

post‐acute care and senior living. Peter is also currently the Associate Business Member President on AHCA/NCAL’s Board of Governors. Peter is a recognized HR leader in post-acute care and is well-known for his achievements at some of the country’s largest post-acute care organi-zations, including Kindred Healthcare and Genesis HealthCare. As an experienced, international chief administrative and human resources of-ficer, he developed strategies that reduced turnover, improved recruiting and hiring strategies, and reduced labor costs. Peter received his BA from the University of Waterloo and his MBA from York University’s Schulich School of Business.

Session Description: From bedside to boardroom, senior care com-munities are challenged with the need to attract, retain and develop their team members. A recent senior living perception survey revealed only 16% of respondents would consider working in senior living. In an increasingly competitive talent market challenged by caregiver short-ages, high turnover and an aging population with more sophisticated care needs, senior care providers must rethink their workforce strate-gies. That means evolving recruiting, engagement, and retention tactics to attract and develop talent.

Attend this session for a 360-degree workforce discussion and get insights into the key workforce issues that face the industry. Atten-dees will learn key tactics that provide a distinct advantage in the tal-ent search, including brand representation and utilizing the latest technologies to improve recruitment and better connecting with job seekers.

1.0 A

Short Creek Room 1 & 2

Detailed Agenda

Detailed Agenda

Session 2

12:00 - 1:00

1:00 - 2:30

2:30

But hiring is only beginning. Organizations need to build a nurturing and rewarding culture to improve employee engagement and reduce turnover. As studies have shown, when properly engaged, employees do their best work, inspiring others and improving resident care and satisfaction. The session will also share how to strengthen communications, implement con-sistent feedback practices and focus on employee preferences to engage staff and prevent them from leaving.

Positive Effects of Aroma Therapy Timothy Jackson has worked closely with senior living communities since 1996. He is the VP of Customer Experience at Aroma Impressions and spe-cializes in Memory Care applications, where aroma therapy is used to stimu-late appetite and reduce the anxiety associated with sundowning.

Session Description: In this breakout session, participants will learn the positive benefits of aroma therapy in the senior living environment, including the role scent can play as an alternative to antipsychotic medications for some residents.

Lunch and MALA Overview/PAC Drawings

Session Description: MALA board president and executive director along with other leadership board members will present to the membership the current state of the association and provide an overview of what the previous year held along with association’s priorities and goals are for the upcoming year.

Department of Health and Senior Services Update

Sponsored by: Rich & Cartmill

Shelly Williamson is the Administrator for the Section for Long Term Care Regulation with the Department of Health and Senior Services. Ms. William-son began employment with the Section in 1995 as a Facility Surveyor and became the Administrator in 2017. She currently serves as a Regional Repre-sentative for the Association of Health Facility Survey Agencies which repre-sents survey agencies across the country. She is a graduate of the University of Central Missouri with a Master of Science in Social Gerontology. Session Description: This session will provide regulatory updates from the Section for Long Term Care Regulation as well as a review of the most com-monly cited deficiencies for residential care and assisted living facilities.

Closing Remarks

1.0 PC

.5 A

1.5 A

Short Creek Room 3 & 4

Cooper Creek Room

Short Creek Room

34 MALA Conference

Welcome First Time Attendees Sheila Barks-Distler, Westbrook Terrace Assisted Living, Jefferson City

Kayelee Harrower, Countryside Manor, Vandalia

Angela Mitchell, Maple Wood Alzheimer’s Special Care Center, Springfield

Sandy Kliegel, Primrose Retirement Community, Jefferson City

Bruce Harris, Marian Cliff Manor, Saint Mary

Greg Spence, Meadowview, Arnold

Victoria Spence, Meadowview, Arnold

Carmen Worley, Fountain View at Friendship Village, St. Louis

Della Kayanne Shebiel, Willow Brooke, Union

Christine Agler, Victorian Place, St. Clair

Amanda Mitchell, Lamplight Village, West Plains

Donna Harris, The Ozark Methodist Manor

Dakota Clark, Bristol Care Inc., Sedalia

Barb Johnson, Bristol Care Inc., Sedalia

Jennifer Sprout, Bristol Care Inc., Sedalia

Amy Tucker, The Oaks Retirement Community, Branson

Sarah Miller, Central Gardens, Dexter

Welcome First Time Exhibitors Alps Long Term Care Pharmacy

Fox Architects

PharMerica

Paycor

Senior Well

Sherpa CRM

Symbria

The Values Conversation

RX2Live

Naught– Naught

Facility Members:

Countryside Manor, Vandalia

Primrose Retirement Community, Jefferson City

Country Oak Village, Grain Valley

Meadowview, Arnold

Lake George Assisted Living, Columbia

The Oaks Retirement Community, Branson

Corporate Member - Cedarhurst Living

Cedarhurst, Sedalia

Cedarhurst, St. Charles

Cedarhurst, Columbia

Cedarhurst, Blue Springs

Addington Place, Shoal Creek

Addington Place, Lee’s Summit

Associate Members:

Precise Legal Nurse Consulting, LLC, Saint Peters, MO

Imran Pharmacy, Saint Louis, MO

PharMerica, Louisville, KY

Senior Well, Buffalo Grove, IL

Sherpa CRM, St. Louis, MO

Fox Architects, St. Louis, MO

Alps Long Term Care Pharmacy, Springfield, MO

Paycor, Clayton, MO

Naught-Naught/An Assured Partners Company, Columbia, MO

Welcome our New MALA Members

36 MALA Conference

Deficiency Free MALA Members OTHER COMMUNITIES THE BLESSING CENTER CEDARHURST OF SEDALIA CHESTERFIELD VILLAS GARDEN VILLAS OF O'FALLON GARDEN VILLAS SOUTH LICKING RESIDENTIAL CARE PARKWAY SENOR LIVING BAYLESS BOARDING HOME BLUE CASTLE OF THE OZARKS BROOKDALE CREVE COEUR BUTTERFIELD RESIDENTIAL CARE CENTER RCF BUTTERFIELD RESIDENTIAL CARE CENTER RCFII CASTLEPARKE CEDAR RIDGE CARE CENTER, LLC CENTRAL GARDENS COLONIAL MANOR, LLC COLONIAL RESIDENTIAL CARE FACILITY II COUNTRY LIVING ASSISTED LIVING EL DORADO SPRINGS RESIDENTIAL CARE THE FOUNTAINS OF WEST COUNTY AL, LLC FOUR SEASONS RCF I FRENE VALLEY OF HERMANN-A STONEBRIDGE COMMUNITY FRIENDSHIP VILLAGE CHESTERFIELD LAKESIDE SUITES LOCH HAVEN LUTHERAN GOOD SHEPHERD HOME LUTHERAN HOME ASSISTED LIVING MARIAN CLIFF MANOR MCCRITE PLAZA AT BRIARCLIFF ASSISTED LIVING MEADOWBROOK RESIDENTIAL CARE, INC MILLER RESIDENT CARE, INC MY PLACE RESIDENTIAL CARE OASIS RESIDENTIAL CARE FACILITY PINE VIEW MANOR, INC PINEVIEW HEIGHTS ALF PREFERRED FAMILY HEALTHCARE, INC ROCKHILL MANOR ASSISTED LIVING SHEPHERD'S VIEW ASSISTED LIVING SILVER SPUR SOUTHAVEN SUMMIT VILLA LIFECARE SUNNYHILL INDEPENDENCE CENTER THE TIMBERS VALLEY PARK NORTH VALLEY PARK RETIREMENT CENTER THE VILLAGES OF JACKSON CREEK WAGNER RESIDENTIAL CARE, INC WESTBROOK CARE CENTER, INC WHISPERING OAKS RCF II, LLC

AMERICARE COMMUNITIES THE ARBORS AT LAKEVIEW BEND - ASSISTED LIVING THE ARBORS AT VICTORIAN PLACE OF WASHINGTON, MEMORY CARE ASSISTED LIVING ASHBROOK - ASSISTED LIVING ASHLAND VILLA - ASSISTED LIVING BRADFORD COURT - ASSISTED LIVING CAPETOWN ASSISTED LIVING COLONY POINTE ASSISTED LIVING FOXBERRY TERRACE - ASSISTED LIVING HARTMANN VILLAGE - ASSISTED LIVING HIGHLAND CREST - ASSISTED LIVING MAPLE TREE TERRACE - ASSISTED LIVING MAPLEBROOK-ASSISTED LIVING NORTHPARK VILLAGE - ASSISTED LIVING NORTHRIDGE PLACE - ASSISTED LIVING PARKWOOD MEADOWS - ASSISTED LIVING RIVER MIST - ASSISTED LIVING SOUTH POINTE - ASSISTED LIVING SPRING RIDGE - ASSISTED LIVING ST FRANCIS PARK - ASSISTED LIVING TEAL LAKE - ASSISTED LIVING VICTORIAN PLACE OF HERMANN, RESIDENTIAL CARE VICTORIAN PLACE OF OWENSVILLE, RESIDENTIAL CARE VICTORIAN PLACE OF ST CLAIR, RESIDENTIAL CARE VICTORIAN PLACE OF WASHINGTON, RESIDENTIAL CARE WESTBROOK TERRACE - ASSISTED LIVING BRISTOL CARE COMMUNITIES ASHBURY HEIGHTS OF FAYETTE ASHBURY HEIGHTS OF MONTGOMERY CITY BRISTOL MANOR OF BOONVILLE BRISTOL MANOR OF CAMERON BRISTOL MANOR OF CENTRALIA BRISTOL MANOR OF ELDON BRISTOL MANOR OF REPUBLIC BRISTOL MANOR OF SALISBURY BRISTOL MANOR OF UNIONVILLE THE ESSEX OF MEXICO

Deficiency Free Facility Awards are based on information received from the Missouri Department of Health and Seniors

Services. Deficiency Free is defined as a facility that was surveyed and inspected by both the Department of Health and

Senior Services and the Fire Marshal’s office and were found to be deficiency free by both agencies.

"Spring drew on...and a greenness grew over those brown beds, which, freshening daily, suggested the thought that hope traversed them at night and left each morning brighter traces of her steps."

–Charlotte Brontë "If people did not love one another, I really don't see what use there would be in having any spring."

– Victor Hugo

"That is one good thing about this world–there are always sure to be more springs." –L.M. Montgomery

38 MALA Conference

THANK YOU TO OUR SPONSORS!

PLATINUM: EverSpring Pharmacy Guardian Pharmacy GOLD: John’s Pharmacy SILVER: United Scripts Rich & Cartmill

Sunday Welcome Reception: Long Term Care Rx

Monday Happy Hour: ServiceMaster

SGC Foodservice Rich & Cartmill

Additional Sponsors Gamble & Schlemeier

Kincaid Pharmacy

.

The MALA Board of Directors, Education Committee, and staff appreciate your continued support and attendance at our

Spring and Fall Conferences.

Mark your calendars now for the 2019 Fall Conference at the Tan-Tar-A/Margaritaville Resort.

Plan on joining us as we return to this hotel with all its great amenities. MALA’s Education Committee is pleased to announce our Keynote Speaker for this conference is:

Leslie Pedtke

Leslie will speak on “What Living as a Resident Can Teach Long Term Care Staff ”

and her second session will focus on

“Creating a Culture of Caring”

Mark your calendars today! Be sure to watch your mail, and the MALA website for more information coming soon.

MALA Fall Conference October 13 - 15

Tan-Tar-A Resort, Osage Beach

40 MALA Conference