Platform 1 south

MEETING WITH GTR GUESTSGreat Northern MD Tom Moran

and Stakeholder Manager Patrick Ladbury

24th June 2019

Agenda

•7.45 Welcome and GTR introductions•7.50 HWRUG update •8.00 Passenger Benefit Fund and Hadley Wood•8.10 GTR presentation•8.30 Open Forum •9.15 Wrap-up and Close

HWRUG UpdateWhat have we been doing since February?1: Service

• Future timetable: continuing liaison with GTR towards full 4tph metro service

• Unplanned disruption: two formal complaints to GTR CEO; regular feedback on service issues and “stop orders”; proposal for better communications approach

• Class 313 trains: complaints about cleanliness and maintenance (Priscilla Wise)

• London TravelWatch introductory visit on 14th June upon joining their Panel -invitation extended to individual HWRUG members

• Ongoing participation in GTR stakeholder meetings and in Railfuture activities to represent our interests

HWRUG Update continued2: AccessibilityUpdate from Gill Henley, HWRUG Vice Chair & member of GTR’S Access Advisory Panel

• GTR travel to/from London airports – GWK & LTN; LHR

• Negotiated rail replacement bus route to Cockfosters and step free Oakwood

• Hadley Wood Station Information project on National Rail Enquiries website

• Participation in GTR’s Sustainability Forum 7Mar19• Leading role in several GTR and HWRUG accessibility initiatives

3. Station amenities

• Bench installed on forecourt – convenient for both train and bus users

• Neighbourhood Watch signs installed at station exits

• “Station Adoption” and Station Garden Plans – for information

Works began today! Update from Robert Wilson/Rod Armstrong

Diary dates

Tomorrow, Tuesday 25th June: Treegate Campaign

HWRUG and HWA invited to participate in Varley Review

Follow-Up Workshop 7 months after report launched at Hadley Wood

Also: public meeting on TfL’s redevelopment scheme at Cockfosters at 8pm at Christ Church Cockfosters – leaflets at the door

10th July: Neighbourhood Planning Forum meets at HWA Centre at 7pm to discuss draft policies and timetable towards referendum – David Harbott

24th July: HWRUG invited to present to London TravelWatch’s Accessibility Interchange Conference on our successful step free scheme

The Passenger Benefit Fund

Following disruption faced by passengers in summer 2018

- The Secretary of State for Transport announced that GTR would contribute £15m towards a passenger benefit fund

- The fund will be used to provide tangible benefits for passengers to improve their journeys

- 3 MP’s, Bim Afolami, Heidi Allen and Henry Smith were appointed to oversee the programme, one from each route affected in May 2018 (Great Northern, Thameslink and Southern)

- We are conducting a three month engagement programme with passenger groups, councils and stakeholders to decide what tangible benefits the fund will deliver.

Timeline

3 May 2019

Fund launch with letters issued to all stakeholders and user groups

8 -15 May 2019

Local passenger group meetings, station meet the manager events and Passenger Panel engagement

May - July 2019

Aug-Sep 2019

Review and selection of final passenger benefit schemes for implementation

MP drop in sessions and engagement webinars

Ideas Submitted

Initial suggestions• Supporting try a train day for

children from deprived communities

• Feasibility study for accessibility ramp

• Funding for RUGs• Replace decaying roof and add

solar panels• Open waiting room at

Woldingham in the afternoon for school children

• Water bottle refill machine• Additional ticket vending

machines• Sick bags on trains!

Passenger Benefit Fund & Hadley Wood

What can we do?

• Review the outstanding proposals on our own Schedule of Works:• Accessible toilet (Oct17) – Patrick arranging feasibility visit

• Audible and visible train information right along Platform 4

• Raised area on Platform 4 to enable unassisted boarding on to Class 717s

• (New) Tap to support Station Garden

• Agree a HWRUG proposal for submission by 31st July• Let us know tonight if you want to be involved

• Consider both local and wider benefits – eg raised platform area at Highbury

• And make individual proposals – take a leaflet as you leave

Background to GTR’s Presentation tonight• Hadley Wood’s unique circumstances

IOA: ISOLATION, OYSTER and ACCESSIBILITY

• 2018 Timetable Campaign• Two years of hard work by HWRUG to convert an initial proposal of 2tph into a

commitment to a 4tph metro service every day of the week

• May 2018 Timetable debacle• Limited 4tph weekday services subsequently introduced last year

• But no further improvements to timetable yet in prospect….

• And frequent cancellations and delays to current service

Hadley Wood RUGPatrick Ladbury & Tom Moran

24th June 2019

1. Passenger Benefit Fund – already discussed

2. Performance update

3. Fleet Update

4. Infrastructure improvements

5. Future timetable plans

Today’s presentation

• Operating 400 more trains each day than this time last year

• PPM, On-time and cancellations improving

• Work to be done –particularly cancellations

• Delivered by joint working with Network Rail, suppliers and other TOCs

GTR performance

GN performance - P2 (28 April to 25 May)PPM On Time

Cancellation

%

88.4% 76.8% 2.9%

91.1% 76.1% 2.2%

92.3% 78.7% 2.1%

90.3% 73.8% 2.3%

78.5% 59.9% 3.0%

85.5% 76.4% 5.9%

86.2% 82.0% 7.6%

84.4% 67.6% 3.5%

86.0% 72.2% 3.0%

80.6% 62.5% 3.3%

80.1% 72.7% 3.9%

79.8% 68.0% 6.4%

87.5% 70.7% 2.7%

92.9% 82.2% 2.2%TL S LNDN

TL MML

TL KENT

TL ECML

TL BML

Period 20/02

GTR

Southern

Great Northern

Thameslink

Gatwick Express

SXC

METRO

GN INNER

GN OUTER

Hadley Wood performance – P3 (26 May – 18 June)

Recent performance has been good with consistent ppm over 85% and ontime over 75% - both tracking above the overall GTR average

Invcreas in cancellations caused by Traincrew

availability

Hadley Wood performance – P3 (26 May – 18 June)

Fleet Update

21 X 6-CAR CLASS 717 UNITS REPLACE 3-CAR

CLASS 313 UNITS

FITTED WITH WIFI, HVAC, PIS, CCTV/DOO AND FULLY

PRM COMPLIANT

9 UNITS NOW IN SERVICE AND MORE BEING ADDED

EACH WEEK

FIRST UNIT IN WEEKEND SERVICE TWO WEEKS AGO

21 UNITS WILL BE IN SERVICE IN EARLY AUTUMN

• Kings Cross re-modelling

• Upgrade of the infrastructure in approaches to Kings Cross station adding two new lines by re-opening a disused tunnel on the approach to Kings Cross, increasing the approach from four tracks to six. Installing new points, tracks and signals.

• Impact on service

• Saturday 13 and Sunday 14 July 2019 - Platforms 0-6 closed at Kings Cross. All operators will be running reduced services over this weekend.

• Saturday 24 and Sunday 25 August - No trains between Peterborough or Cambridge and King’s Cross or Moorgate. The rail replacement bus route will include stops at Cockfosters and Oakwood

• Bank Holiday Monday 26 August - GTR running a reduced train service.

• Moorgate Tunnel cleaning

• Seven months of work to carry out a range of track and wall cleaning activities as well as poster removals and painting.

• Impact on service

• The Northern City Line (Finsbury Park to Moorgate) will be closed from December 2019 through to May 2020 at weekends and overnight from 22.00

Engineering works & impact on service

Moorgate cleaning

• Weekend services

• The Moorgate tunnel cleaning prevents any changes to the weekend services until May 2020 at the earliest, depending on engineering works being completed on time

• Weekday services

• May 19: Increased connectivity between Finsbury Park and Gatwick/Cambridge

• May 20: Timetable intentions to be submitted to DfT on 9th August. The intention is for the weekday service to move to 4tph and fill the morning and afternoon service gaps

Future timetable updates

Open Forum

Meeting Protocol:

• Wait for the roving microphone so everyone can hear you

• State your name first

• And please be succinct

Thank you for coming!