player dynamics: insights into a player's lifecycle | amit bivas
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Account for 60%-80% of mature companies’ revenues
Account for X3.7 more monthly transactions
Have a 13% higher average transaction value
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A 5% Increase in customer retention can lead to a profit increase of 25-90%
Companies that significantly invest in customer retention, see a 20% revenue increase
The probability of selling to an existing customer is 60-70%, versus 5-20% to new customersC
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