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Playing for sports and cultureCorporate Social Responsibility Report 2013-2014 Totalizator Sportowywww.totalizator.pl

www.totalizator.pl

Table of contents

Letter from the Chairman of the Management Board 3

About the company 5

Corporate Social Responsibility 17

Responsible Gaming 27

Social involvement 35

Professional organization 47

Selected financial data 57

GRI G4 AND GC indexes 61

Information and contact 66

Ladies and Gentlemen,

We have the pleasure to present you the new Corporate Social Responsibility Report Report prepared by Totalizator Sportowy. This is a source of knowledge about our most significant activities in the years 2013 – 2014. It includes all important aspects, that is information about finances, products, sales as well as knowledge about tasks of corporate social responsibility policy of Totalizator Sportowy. Our goal was to show not only the results we achieve but also the way we do it and the way we share them with the public. The title of the report says it all – we play for sports and culture. Not everyone remembers that Totalizator Sportowy was created 60 years ago precisely in order to collect funds for the development of Polish sport. Now we have another goal – to support culture. One could say that we are one of the first companies in postwar Poland which was created with the purpose of activity for the benefit of the society. And so it remains today. Totalizator Sportowy, the state owned company, organizes draw-based and cash lotteries so that every year, owing to surcharges only, it donates over half a billion of Polish zlotys to sport and culture. These two very important spheres are also supported from our own resources. And all this thanks to our players who are fully entitled to call themselves the greatest patrons of Polish sport and culture. I would like to thank them for this great contribution.This report is also a description of our involvement in such activities as the provision of responsible gaiming and building friendly work environment. We are an active participant in international initiatives, such as professional lottery associations. We support the principles of the Global Compact, an initiative of the UN Secretary General, which promote values that are close to us, too.Reports prepared by Totalizator Sportowy change together with the company. We hope that this one will be the most interesting to you. You are warmly invited to read and become acquainted with it.

Wojciech SzpilThe Chairman of the Management Board of Totalizator Sportowy

Letter from the Chairman of the Management Board

About the companyAbout the company

6 7About the company

About the companyThe key events in 2013 and 2014

The European Lotteries Responsible Gaming Certificate

2014 a year of record sales – approx.. 6.9% increase in comparison with 2013.Revenues from surcharges of more than 1 billion EUR (4.2 billion PLN).

The Big Four lottery,the first scratchcard released simultaneously in four countries: Poland,

the Czech Republic, Slovakia and Hungary.

Adopting the Strategy of Sustainable Development and Responsible Gaming for 2013-2016.

The certification of the Information Security Management System,

in accordance with the requirements of the ISO / IEC 27001: 2005 in terms

of organising and conducting draw-based games and cash lotteries.

LOTTO patron of Polish Sports 2013in the poll of Przegląd Sportowy and TVP.

The Level 4 World Lottery Association Responsible Gaming Certificate – the highest level.

75th anniversary of the Służewiec Horse Racetrack.

Totalizator Sportowy was the General Sponsor of the Polish Olympic Team in Sochi 2014.

Ekstra Pensjathe first draw game from Win for Life category (the winning of 5.000 PLN every month for 20 years) – the best product launch for twenty years.

VisionTo be the leader on the Polish market in pro-viding players with easy access to a broad range of innovative entertainment services while creating unique development opportu-nities for our employees and being a trust-worthy business partner.

MissionTo further increase donations to the commu-nity and to make dreams of our customers come true by developing entertainment ser-vices such as games, lotteries and betting, while maintaining the highest standards of social responsibility.

Totalizator SportowyWe are one of the most recognizable Polish companies which has been operating on the market of draw-based and cash lotteries for 60 years and continues to be a leader in the entertainment market. Owing to us a lot of Poles can enjoy their winnings, pursue their dreams as well as take part in cultural and sporting events which take place through

a system of surcharges functioning in Po-land. We hold the state monopoly in man-aging draw-based games and cash lotteries. The main documents governing our activi-ties are the Gambling Act, the Commercial Companies Code and Articles of partnership. We operate in respect for human rights and the Polish Labour Law. As sole-sharehold-er joint-stock company of the State Treas-ury operating in Poland we are proud to ful-fil a statutory obligation to support culture and sports.

The Totalizator Sportowy Capital GroupThe capital group comprises of: Totalizator Sportowy sp. z o.o., Traf – Zakłady Wzajemne sp. z o.o., Lottomerkury sp. z o.o., Merkury – Invest sp. z o.o. and

Totolotek S.A.

In the reporting period Totalizator Sportowy possessed shares in Totolotek S.A.(1,36% of shares). Totalizator Sportowy is the founder of the LOTTO Million Dreams Founda-tion and is tightly connected with this entity.

The governing bodies of the company:

The Supervisory Board (As at 31.12.2014)

Marcin Wereszczyński – Chairman,

Olgierd Generowicz – Deputy Chairman,

Jarosław Klimont – Member,

Stanisław Grabiec – Member and representative of Employees,

Edward Sidoruk – Member and representative of Employees.

In the reporting period, the Supervi-sory Board comprised of the following persons: Justin Banaczkowska, Wo-jciech Bielecki, Katarzyna Iskra, Barbara Kołtun, Margaret Kotapka.

The Management Board (As at 31.12.2014)

Wojciech Szpil – Chairman of the Management Board,

Barbara Sissons – Member of the Management Board,

Grzegorz Sołtysiński – Member of the Management Board.

In the reporting period, the function of the Board Member was also held by Piotr Kamiński (from 11.05.2011 to 30.04.2013).

Bodies reporting directly to the Manage-ment Board: Advisors and Agents of the Board, Departments and Offices. Within the organizational structure there are also Divisions. Almost all of them are subject to the Sales Department.

General Meeting of Stakeholders

All powers of the General Meet-ing of Stakeholders are held by the Minister of the Treasury, who acts on behalf of the owner.


Our environment Our business environment is regulated by the Gambling Act of November 2009 which out-lines the principles of establishing and man-aging games of chance, betting and gaming machines. Games of chance are games which offer cash and non-cash winnings. Their re-sult depends on randomness. Betting also involves cash and non-cash winnings but it requires guessing the results of sports com-petitions or the occurrence of events. Slot machines provide games which contain an element of randomness. Operating the busi-ness connected with draw-based games, cash lotteries and telebingo games are with-in the monopoly held by the state whereas other types of games, betting, contests and lotteries, require an appropriate licence or permission of the Ministry of Finance or the Customs Chamber. Arranging gaming and slot machines is allowed only in casinos. By the end of 2015, all the licences, which had been issued before the change in the legislation, will have expired. In Poland it is forbidden to arrange and participate in online gaming ex-

cept for betting. Polish legal regulations are strictly respected by Totalizator Sportowy. We are the only business entity on the Polish market which contributes billions to the state budget in respect of taxes and mandatory payments to the special funds. These funds are used to sponsor the construction and ren-ovation of numerous sports facilities as well as cultural and sport events.

Strategy and business riskWe optimise ongoing product and communi-cation operations and develop our sales net-work. While developing and verifying our development strategy, we forecast market changes and respond to them. In particu-lar, we take into account potential changes in legal environment, we forecast possible growth in illegal online gambling, a poten-tial change of the economic situation and random factors such as the number of accu-mulations. Our strategy for the coming years takes into account all the above mentioned challenges.

A LOTTO player’s profileEvery second adult in Poland plays LOTTO games. Lotto has been consistently enjoying most popularity, with 90 per cent share among players and 50 per cent share in the popula-tion of adult Poles. 1 in 10 Poles plays Multi Multi and Scratchcards. Our players perceive LOTTO games and lotteries as “entertainment for everybody” and the main incentive to take part in them is having fun. They also believe in luck and they like to dream what they would do if they hit the jackpot. LOTTO games are mostly played by men from urban areas. They usually play individually except for Scratch-cards. The percentage of players choosing ran-dom bets is increasing, as well as the number of people playing Lotto and Multi Multi Plus. Source: Study: The market of draw-based games and lotteries, IQS, 2014.

Expectations of players For several years we have been observing a significant change in requirements and cus-tomer behaviour. There is a growing expecta-tion that games and lotteries will be available at any time. The reaction to this demand is ex-panding the sales network and increasing the number of games available on a daily basis. In addition to changing the frequency of games, players also require product innovations and new distribution channels such as the Internet.

Communication In order to respond to market needs in a better way and provide accurate and complete infor-mation on our products, we conduct responsible communication in order to make LOTTO synony-mous with responsible and interesting gaming.

Staying faithful to our tradition and looking to the future In our latest marketing campaigns we have emphasized the connection between the new LOTTO umbrella brand and traditional values of Totalizator Sportowy, the national lottery operator. The LOTTO strong umbrel-la brand with a coherent portfolio of product brands uses its strengths and contributes to sales growth. We maintain the traditional To-talizator Sportowy logo in a new fresh form, as the link with the 60-year-old tradition. The name of Totalizator Sportowy corporate brand has been well-known for generations. Customer awareness, tradition, responsibili-ty and trust, which stay behind it, build the company’s image. Totalizator Sportowy is a noble, serious but also dynamic company. This is a long-term partner of Polish sports and culture.

The LOTTO campaign: playing for sports and culture It was the first brand image-building cam-paign conducted on such a large scale, fo-cused on promoting support which custom-ers of Totalizator Sportowy provide to Polish sports and culture. The intensive media cam-paign began in November 2013 and last-ed until the end of the year. It involved the press, TV, the Internet, outdoor and cinemas, as well as a competition on the lotto.pl web-site. The aim of that campaign was to show support which LOTTO players provide to Pol-ish sports and culture each year. The cam-paign continued in 2014 with its contex-tual spots and layouts – in connection with events which LOTTO brand was a partner of.

Our players


Our offer

The success of the last year is the result of consistent efforts to expand the offer taking into account existing legal restrictions and our product portfolio, which is already extensive. Important changes connected with refreshing and repositioning our products began two years ago and served to increase their attractiveness and availability to a larger group of customers. What is more, they resulted in significant growth of sales. Keno and Mini Lotto were the first to undergo these modifications. They were followed by the only terminal-based lottery in our portfolio – Kaskada. We have developed significantly a range of Scratchcards. We introduced Ekstra Pensja which redefined the concept of a big winning and which complemented the schedule of draws giving our players the chance of having their dreams come true every day. These measures appeared to be successful owing to recognising customer’s needs – meaning what players find important in specific products – and in-depth analysis of potential effects after implementing certain solutions. Implemented innovations were the perfect excuse for communication – an active sales network used them as a means of encouraging new customers to take part in games and lotteries. The last action included the repositioning of Multi Multi, which has influenced positively financial results. Konrad Komarczuk, Director, Department of Innovation and Product Development

LOTERIADAA holiday lottery present on the market for several years. In order to participate in the draw and win cars or tablets, it is enough to buy any of the products offered by LOTTO for a minimum of 5 PLN.

LOTTO studio and online drawsSince May 2013 it has been possible to watch evening LOTTO draws on a daily basis at 9:40 p.m. on the TVP Info channel. All the draws are broadcast live. The results of the draws can be checked in any LOTTO outlets. Every day on the LOTTO website at www.lot-to.pl we broadcast all draws of our lotter-ies at 2:00 p.m. and 9:40 p.m. It is also pos-sible to watch a video of each draw in the archives which is available for viewing for 7 days after the original date.

Sales networkWe have over 14,300 outlets in the whole country and we are still planning to increase this number to 15.000 by the end of 2015. LOTTO games can be purchased in 820 out-lets marked with a LOTTO logo as well as in selected hypermarkets. We have been developing and improving our sales net-

work. In 2014 we established 61 stand-ard lottery offices, which are located main-ly in shopping centres and city centres. We own 300 self-service LVM terminals, in which – since November 2014 – it has been possi-ble to purchase draw-based game bets with numbers chosen at random. We have been cooperating with 19 network partners. We conduct regular trainings for our sales agents and we have modern technological solutions as well as a unique system of dispersed sales which allows concluding transactions in less than 2 seconds. The system is constantly up-dated in order to meet the expectations of players, to introduce product innovations and to ensure complete safety. Every year we im-plement approximately 80 systemic changes.

High standardsWhile introducing innovations, our priori-ty is the safety of players. We have devel-oped and adopted the highest safety stand-ards to minimize potential threats. We pride ourselves with responsible gaming industry certificates awarded by the European Lotter-ies (EL) and World Lottery Association (WLA), which prove that our activities are being verified.

Our product portfolio Totalizator Sportowy has a portfolio of games and lotteries fully adapted to the needs of the Polish market. We try to differentiate the games at the level of customer engage-ment. Lotteries such as Kaskada or Scratch-cards are simple and do not require any-thing else than buying a share. Multi Multi, on the other hand, is a lottery whose popu-larity is unprecedented in the world, as well

as Scratchcards with an extensive scenario, for example, a Crossword, which is the most interesting entertainment for many players. In recent years we have expanded the range of product prices. The price of Scratchcards starts from 1 PLN. In draw games there is Mi-ni Lotto for 1,25 PLN, as well as Ekstra Pensja for 5 PLN, and some players regularly choose to play for 25 million PLN in Multi Multi Plus. On this bet one has to spend 50 PLN.

Sales of LOTTO products – percentage share in 2014


LOTTO games and lotteries

Lotto and Lotto Plus. The chance of fulfilling all your dreams. This is the most popular game of chance in Poland. On average, every week someone becomes a millionaire. The jackpot equals minimum 2 million PLN but within the accumulation it can exceed 50 million PLN. One has to choose 6 out of 49 numbers. Lotto Plus increases the chances of winning – chosen numbers take part in an additional draw for 1 million PLN, and the winning is guaran-teed. Draws take place on Tuesdays, Thursdays and Saturdays.

C - 0M - 10Y - 100K - 0

C - 100M - 10Y - 0K - 0

CMYK 0/0/30/0

CMYK 0/25/100/0

CMYK 0/30/100/0

GRADIENT RADIALNY

Mini Lotto. These are smaller-scale dreams but it is still possible to win even 300 thousand PLN. One has to choose 5 out of 42 numbers. In order to win, they must hit 3, 4 or 5 out of the 42 drawn numbers. Draws take place from Monday to Friday. In this cheapest of offered draw games there are most jackpots.

Kaskada. The only terminal-based lottery in our portfolio. One can win even 250 000 PLN. A player receives a ticket with two unique sets of 12 numbers, from 1 to 24. Draws take place from Monday to Sunday.

Joker. Cummulation draw-based game in which the jackpot can reach se-veral million PLN. There is 1 number drawn out of 36 and 4 numbers – out of 50.

Ekstra Pensja. The newest game in which one can win 5.000 PLN every month for 20 years. It requires choosing 5 out of 35 numbers and 1 out of 4. Draws take place on Wednesdays, Fridays and Sundays.

Multi Multi and Multi Multi Plus. These games give players the chance to win 25 million PLN twice a day. There are 20 out of 28 numbers selec-ted in the draw. A player can choose maximum 10 numbers or multiply their stakes. The chance of the potential jackpot and its value depend on their amount. Multi Multi Plus increases the jackpot as well as chances to hit it. The Plus is always the last number in the sequence of randomly selected 20 numbers. A player decides on the amount of numbers, stake and the number of draws. Draws take place twice a day on a daily basis.

Scratchcards. In LOTTO outlets there are over 40 kinds of scratchcards available. Their portfolio is regularly updated. Every year we introduce 30 new scratchcards. The highest jackpot equals 1 million PLN in Giga Cash. The price of 1 ticket is from 1 PLN to 10 PLN.

Keno. In this game there are 20 numbers selected out of 70. A player cho-oses maximum 10 numbers and determines the stake. Every five minutes someone has a chance to win. Results are presented on special screens in the majority of LOTTO outlets.


The Służewiec Horse Racetrack is one of the most beautiful of its kind in the world. The whole complex was built in the 1930s of the last century and is entered in the register of historic monuments and thus subject to pro-tection. Since 2008 we have been leasing the racetrack and assuring the continuity of the functioning of the hippodrome. This is also the place where Totalizator Sportowy organ-izes horse racing. We have been revitalising the most important elements of horse race-track, building infrastructure and restoring its architectural originality. Our superior goal is to improve the sports as well as their organ-isational level. We would like to make horse racing fashionable again and to encourage viewers to come to the horse racetrack every week. Every season, for many years, the Służewiec horse racetrack has been gath-ering citizens of Warsaw of different age as well as tourists from Poland and abroad. A weekend trip to the Służewiec racetrack is an excellent opportunity to spend some time away from the hustle and bustle. There you can relax and at the same time – experience the thrill of competitions of jockeys and hors-es. The Służewiec Horse Racetrack is also the venue for numerous commercial events, in-

cluding the sports ones. The racing season lasts from April to November.

Events of 2013 included: 56 days of horse racing,

474 horse-races, including:

268 races of pure-bred English horses,

9 hurdle races,

175 races of pure-bred Arab horses,

22 trotting races.

Events of 2014 included: 55 days of horse racing,

484 horse-races, including:

259 races of pure-bred English horses,

8 hurdle races,

181 races of pure-bred Arab horses,

32 trotting races,

4 races of half-bred horses.

The most interesting horse racing events in-clude: The Opening of the Season, The Rul-er Award, Derby Gala, The Day of the United Arab Emirates, The St. Leger Award and The Great Warsaw Race. Every weekend, except for the summer break, there are horse-races intertwined with ceremonial galas: Derby or the Great Warsaw Race, which attract large audiences. The Derby Award, organized in Poland since 1896 and modelled on the Eng-

lish Derby at Epsom, is the most important classical selection race for the three-year-old stallions and mares. The Great Warsaw Race was established in 1895 by Count August Po-tocki, a president of the Horse Racing Asso-ciation in the Polish Kingdom of that time. There are also theme days, such as a French Day, a Russian Day, a Czech Day or a Cuban Day sponsored by the ambassadors of these countries.

In 2013-2014 there were many significant changes in the activity of the Służwiec Horse Racetrack. The racetrack infrastructure was improved and the cooperation with Cheval Français or partners from the United Arab Emirates – tightened. We became the member of the International Federation of Arabian Horse Racing Authorities – IFAHR. In 2014 we celebrated the 75th anniversary of the opening of the racetrack and the 70th Derby. I am convinced that further involvement of Totalizator Sportowy will revive the fashion for horse racing in Warsaw and will restore the splendour of the Służewiec Horse Racetrack.Grzegorz Sołtysiński, Member of the Management Board, Totalizator Sportowy

Horse racing on Służewiec

Corporate Social ResponsibilityCorporate Social Responsibility

18 19Corporate Social Responsibility

Wojciech SzpilChairman of the Management Board Our goal is to introduce social responsibility in every area of the strategy and every aspect of the company. The role of the person managing includes creating favourable conditions and ensuring consistency of declarations and real actions in this area. We are thinking about maximising our profits, building an attractive portfolio of products, having good relationships with players and providing them with sufficient protection. While creating our business we respect not only the legal requirements but also internal regulations which we impose on our company ourselves. We examine our products and conduct communication in a responsible way. Thanks to this our games and lotteries give customers joy and entertainment. We are also aware that we are changing the lives of people in the whole country since all Poles are beneficiaries of the funds paid by the company to the state budget in the form of subsidies for sports, culture and health.

Barbara SissonsManagement Board Member Sustainable development of the company all the time forces us to pay attention not only to what we do, but also to how we operate. Our approach to the business we conduct has two significant aspects. We do not lose the sight of the business objectives, we focus on devel-opment, growth in sales and profits. What is equally important is the way we obtain these profits. An ethical and transparent approach allows us to reconcile the interest of both the owner and the public. The responsibility for the influence of our decisions on our stakeholders, including customers, partners and the com-munity, is an important part of the company’s strategy.

Grzegorz SołtysińskiManagement Board Member The socially responsible company takes into account relationships with groups of stake-holders at the stage of building the strategy. Among the key groups are our employees. People involved in the development of the company are its greatest asset. In the work environment, relations based on partner-ship, trust and dialogue bear fruit and bring benefits to all stakeholders. Obtaining em-ployees for the common strategy, creating space for the dialogue and mutual hones-ty generate mutual benefits. They build a sense of a common purpose, they trigger creativity and efficiency and contribute to the development of the company.

The Management Board about responsibility


A strategic approach

are supposed to support achieving aims such as:

Preparing for new business challenges;

Responsible sales;

Creating conditions for safe and responsible gaming.

Social involvementSocial involvement is an important area of commitment of the organization which has been supporting the development of Pol-ish society from the very beginning. This ar-ea is also connected with The LOTTO Million Dreams Foundation and its social activities. Our main goal is to:

Continue supporting Polish sports and culture.

A professional organizationIn order to achieve business objectives it is necessary to build a professional organiza-

tion based on ethics and values, creating op-portunities for employees and skilfully using the potential resulting from their diversity. It is important to build relationships with busi-ness partners based on trust and respect. Our main objectives in this area include:

Actions based on ethics;

Building a professional organization;

Exploiting the potential of diversity.

What supports activities in the above men-tioned areas is effective management, mon-itoring and periodic reporting. In the fol-lowing areas we present specific measures implemented within the CSR strategy.

The structure of CSR managementThe implementation of the Sustainable De-velopment Strategy and Responsible Gaming in Totalizator Sportowy involved several per-sons at different levels and different units of organization.

We believe that only those activities which are conducted with respect for the environment we are functioning in, may bring an added value for the society together with economic profits. Therefore, we strive to perform them in a responsible way. We have systemised our responsible approach by the Sustainable De-velopment Strategy and Responsible Gaming.

A strategic approachSeveral years ago we created and imple-mented the first corporate social responsibil-ity strategy. 2013 was the year of verification of the current approach and update of activi-ties planned for the coming years. The result of this work was the creation of refreshed Sustainable Development Strategy and Re-sponsible Gaming for 2013-2016. All activi-ties are assumed to support business goals while respecting our environment. The doc-ument highlights the key areas of company’s responsibility on which we focus our oper-ation. We developed it on the basis of ex-

ternal environment as well as current busi-ness and social challenges. Moreover, we also conducted the internal analysis based on the company’s documents and meetings with its key representatives. We took into ac-count conclusions from the implementation of the first strategy for 2010-2012.

The key areasThe strategy of Sustainable Development and Responsible Gaming (CSR) of Totaliza-tor Sportowy for 2013-2016 is based on three key strategic areas and on the area support-ing the management of its implementation.

Responsible GamingThis refers to the primary market responsi-bility of Totalizator Sportowy, which means ensuring safety for players and minimising potential social risks. This topic is particu-larly important in the context of European and global standards which the company meets. Activities conducted within this area

The key areas of CSR in the company


Expectations of stakeholdersWorking on CSR strategy, as well as pre-paring for the development of the subse-quent corporate social responsibility report, we wanted to find out about opinions of our key stakeholders. We believe that in this way we can develop and improve our ac-tivities. While working on the strategy we identified the most important groups from the point of view of our company. It was very valuable and helped us to develop a range of reported data according to GRI G4 Core version.

Dialogue with stakeholders – AA1000SESWhile preparing our plans and activities we do not forget about our stakeholders. In No-vember 2014, we conducted a dialogue ses-sion with the representatives of our key stakeholder groups, based on AA1000SES standard. The external session could not take place without the representatives of govern-ment administration, NGOs, suppliers, busi-ness partners and beneficiaries. During the internal session we met together with our employees and associates. We heard com-

ments and opinions of important to us insti-tutions and individuals.

The result of the workshopThis publication is the result of our previ-ous experience in preparing reports and the effect of conducted sessions. By putting to-gether the expectations of internal and ex-ternal stakeholders and comparing them with data systems collected by the company, we chose indicators which fully demonstrate the way Totalizator Sportowy functions. We focus on three key areas, continuing previ-ously undertaken commitment to report on a regular basis. In comparison with our pre-vious reports, we decided not to present the data on consumption of raw materials and waste management. This results, among others, from the type of the business con-ducted. The report also presents the main achievements and current challenges which the organization is now facing and which it considers important in the next years. This is the result of discussions as well as analyti-cal and conceptual work of many groups con-nected with the company.

Social involvement

Topics GRI aspect The influence of an aspect within the organization

The influence of an aspect outside the organization

Dialogue with stakeholders Mechanisms of handling complaints concerning the impact on society

✓ ✓

Direct and indirect economic impacts Indirect economic impact ✓ ✓

LOTTO Million Dreams Foundation’s areas of support, sponsorship of sports, cooperation with non-governmental organizations, the implementation of programs for community development

Community ✓ ✓

A professional organization

Safe work environment Occupational safety and health ✓

Development and maintenance of employees in the company

Education and trainings ✓

Corporate governance, ethics and monitoring compliance with principles

Ethics and integrity ✓ ✓

Anti-corruption strategy Corruption ✓

Relations with business partners Public procurement practices ✓ ✓

Managing diversity Diversity and equal opportunities ✓

Conditions of employment Employment ✓Key reporting aspects presented in specific areas

Responsible Gaming

Topics GRI aspect The influence of an aspect within the organization

The influence of an aspect outside the organization

Education of employees and sales agents, responsible sale

Safety and health of customers

✓ ✓

Dialogue with customers, analysis of needs and satisfaction surveys, customer service standards, implementation of innovative technological solutions

Labelling of products and services

✓ ✓

Responsible advertising, brand awareness Marketing communications ✓ ✓

Security of customer data Confidentiality of customer information

✓ ✓

Preparing for new business challenges Strategy and analysis ✓

Company’s financial results Economic results ✓ ✓

The company’s activity in accordance with applicable regulations

Compliance with regulations ✓ ✓

Dialogue with stakeholders

The tradition of dialogueWe always try to listen to the voice of our environment. The first dialogue session was conducted over five years ago. Exchanging opinions and learning about one’s expecta-tions allow us to take more effective business decisions and minimize the risk of crisis. For

each of the identified groups of stakeholders, we have developed appropriate communica-tion channels. Forms of stakeholders’ involve-ment include: communication (the form and language tailored to specific groups), consul-tancy (in order to learn about one’s opinions), partnership (joint projects) and a dialogue.


A customer satisfaction surveyDuring the two-year cycle we conduct the Us-age & Attitude study, which is a cross-sec-tional survey carried out on a representative sample of adult Poles. It concerns the attitude towards Totalizator Sportowy, Lotto games and practices associated with them. On its basis we plan strategies for the product port-folio which responds to the needs and expec-tations of customers in the best way. Since 2012 we have been conducting surveys mon-itoring the perception of individual games. These surveys take place twice a year. The following waves indicate the maintenance of high levels of positive associations. Accord-ing to respondents, LOTTO games are dreamy, optimistic and entertaining.

Network partners’ satisfaction survey We monitor the level of satisfaction of our partners with cooperation with Totalizator

Sportowy by fixed indicators, comparable across time. This applies to overall coopera-tion as well as its specific areas. We analyse the strengths and weaknesses of relation-ships with partners and define areas which should be followed or improved. Subsequent surveys demonstrate an increase in satisfac-tion with the quality of communication and cooperation. Our partners evaluate the cen-tralisation and standardisation of procedures as well as consultants dedicated to them in a positive manner. They display a very pos-itive attitude towards changing the image (a modern LOTTO brand), procedures (more flexible and active approach to partners) as well as product portfolio. The conclusions of a recent study (IQS from September to Oc-tober of 2014) point at increasing high eval-uation of our product portfolio and satisfac-tion with the support from our branches and headquarters.

Examples of communications

Disclosure of non-financial data, especially on the basis of recognised international standards such as the Global Reporting Initiative, is still practiced in Poland by dozens of companies – leaders in the field of corporate social responsibility. Therefore, it is worth noting and appreciating the effort and commitment of Totalizator Sportowy in preparation of another report concerning corporate social responsibility of the company. One should also appreciate the end result – meaning the report itself as well as the way it is prepared – defining and selecting the content with the participation of a wide range of company’s stakeholders invited to the dialogue. Aleksandra Stanek-Kowalczyk, Deloitte

Customers

Beneficiaries

Supervisory bodies

Owner – Ministry of State Treasury

The LOTTO Million Dreams Foundation

Suppliers and business partners

Mass media

Local communities

Employees

websites, LOTTO outlets, points of sale, helpline, mass media, market researches, contact by paper based correspondence, e-mail and phone

a website, reports, meetings, mass media, correspondence, a foundation

annual reporting, meetings, correspondence

annual reporting, meetings, correspondence

meetings, consultations, partnership, dialogue

individual meetings, correspondence, training sessions and vocational examinations, tests

press releases, commentaries, interviews, press responses and briefings, a website and report

Meetings, cooperation with NGOs, supporting local events

meetings, training trips, internal consultations, a website, intranet, volunteering

Partnering and industry organizationsconferences, regular contacts and meetings

Responsible business organisations Global CompactThe initiative of the Secretary-General of the United Nations. A platform meant for exchan-ging experiences and commitments in the field of sustainable development and corpo-rate social responsibility. The initiative is ba-sed on 10 rules in the following areas: human rights, labour standards, the natural environ-ment and corruption. Totalizator Sportowy has been a signatory of the GC since 2010.

The Responsible Business ForumA Polish NGO which has been promoting the idea of corporate social responsibility in Poland since 2000. Joining the group of strategic partners is a declaration of long-term support for the development of CSR in Poland and developing appropriate acti-vities in this area. Totalizator Sportowy has been a FOB partner since 2009.

Safe entertainmentResponsible Gaming

28 29Responsible Gaming

Responsible gaming with LOTTO We provide good fun to millions of Poles and help to fulfil their dreams. Our activities are characterized by responsibility and concern for the safety of players. The introduction of a new LOTTO product is preceded by sur-veys. We analyse not only the expectations of consumers but also the social impact of the game. Games and lotteries have trans-parent and accessible rules. Analysing social risks, we cooperate with experts and rely on the research results. Promoting and adver-tising procedures take into account not only legal restrictions but also wider self-regula-tions. We educate sales agents and custom-ers. We also monitor and report the effects of our activities. Many of the projects are im-plemented in cooperation with the LOTTO Million Dreams Foundation. We meet the highest European and world standards es-tablished for lottery companies.

Players 18+Draw-based games and cash lotteries are a very attractive form of entertainment, which, however, is not available to every-body. LOTTO products are not intended for minors, which is marked by 18+ label stuck in a visible LOTTO products are not intend-ed for minors, which is marked by 18+ label stuck in a visible place in LOTTO outlets. We consistently protect young people. If the age of a player evokes any doubts, a sales agent is obliged to check his or her ID. We comply with the ban on the involvement of children in games and lotteries, which also includes filling out a ticket or choosing a scratchcard. Responsible behaviour of LOTTO sales agents in this area builds up safety and confidence of our customers.

Responsible gaming Product responsibility

Responsible gaming is one of the pillars of our marketing efforts. We are committed to building long-term relationships with players, and the condition for this is responsibility. At every stage – from the development of the concept of the game to its communications – we pay attention to this aspect. A person, who is not mature enough to play, is not the target of our marketing and sales activities. Our major achievement is significantly increased awareness that LOTTO products are intended only for adults. This applies both to our sales force as well as a wider range of players. In the matter of responsibility we also educate our partners and require them to respect our standards. Our activities in favour of responsible gaming have been recognised by international trade organizations. The company was awarded certificates by two important bodies – European Lotteries and Toto Association as well as the World Lotteries Association.Aleksandra Piszczorowicz, Director of Marketing and Promotion Department


Reliable information and transparency of activitiesComprehensive and reliable information on games and lotteries, including regulations, rules and paytables are available on the website www.lotto.pl and in LOTTO outlets. Sales agents undergo product trainings. We pass on information in a clear and compre-hensive way so that players can make con-scious decisions. Draw machines and balls are certified, undergo technical tests and are registered at the customs office. The super-vision over the proper course of draws lies in the hands of the Gaming and Betting Con-trol Commission. Draws in real time can be watched on TV and online. Regulations are approved by the Minister of Finance. We care about the safety of people receiving win-nings and protect their personal data.

A responsible sales agentFrom persons selling LOTTO products we re-quire extensive industry expertise. Our sales agents are familiar with external law reg-ulations such as the Gaming Act. They al-so undergo internal regulations, procedures and rules such as Customer Service Stand-ards and a Handbook especially meant for LOTTO sales agents and they are obliged to follow them. LOTTO sales agents, as persons who have a direct daily contact with custom-ers, play a key role in promoting appropriate attitudes. They provide information on games rules in a clear and transparent way.

Responsible advertisingOur advertising messages are directed exclu-sively to adults and they send out clear com-munication – the game will ensure great fun but it will not make anybody happier. It is important to emphasise that we do not refer to players’ weaknesses. Employees and ser-vice providers, e.g. advertising agencies, are obliged to respect the principle of responsi-ble communication procedures.

A safe productAll games and lotteries present in the com-pany’s portfolio are verified in terms of so-cial impact using professional tools. Our ac-tivities are intended to protect players in the best possible way and, consequently, they bear hardly any risk. Products are veri-fied, among others, by ASTERiG (a tool to as-sess and measure potential risks of gambling products). The internal procedure adopted in 2015 involves training sessions for dedi-cated employees and tracking the progress through product cards. We check new games and lotteries prior to their implementation, and those already present in the offer are controlled every six months. All products have been verified using a new analytical tool which showed that they are safe for players and stand out positively in compa-rison with other games of chance.

International cooperation and exchange of knowledgeWe are currently preparing for new business challenges. We participate in prestigious and internationally recognised initiatives in the field of corporate social responsibili-ty and responsible gaming. We take part in confe rences that allow the exchange of knowledge with other lotteries. We develop international cooperation through active par-ticipation in the initiatives of two organiza-tions: the European Lotteries and World Lot-tery Association. Both associations promote responsible gaming and implemented certi-fication in this area.

World Lottery Association (WLA) is an or-ganization consisting of lottery companies from all over the world. As part of promotion of corporate social responsibility, WLA intro-duced Responsible Gaming framework. Activ-ities of Totalizator Sportowy in this area were highly valued. Since 2009 we have had the first level of certification, and since 2010 – the third one. In 2013 the company obtained the highest fourth level of WLA Responsible Gaming. More on: www.world-lotteries.org.

European Lotteries (EL) is an indepen dent organization consisting of European lotter-

ies. Members of EL provide resources for public benefit activities and take actions in favour of responsible gaming. The organi-zation promotes sustainable development and corporate social responsibility. It creates a platform for dialogue enabling exchange of knowledge and good practices among its members. May of 2013 was a historic mo-ment for our company – for the first time we received the Responsible Gaming European Lotteries certificate, which is the highest in-ternational distinction of the industry in this area. Wojciech Szpil, the President of Total-izator Sportowy, was a member of the EL Executive Committee in 2013-2015 and the EL Steering Committee in 2014-2015. In ad-dition, he was the chairman of the Knowl-edge and Innovation Committee in 2013-2015 and in 2014-2015 – the chairman of a group coordinating Public Affairs activities. More on: www.european-lotteries.org.

In October 2014 in Gdańsk the European Lotter-ies & World Lottery Association Security Sem-inar was held. It was a debate participated by dozens of specialists representing 21 lottery companies from all over the world. The meet-ing was hosted by Totalizator Sportowy.

Responsible approach

www.lotto.pl

http://www.world-lotteries.org

http://www.european-lotteries.org


Knowledge and academic cooperationFor several years the LOTTO Million Dreams Foundation together with professional re-search institutes has been conducting re-search on the risk of addiction to gambling. It has organized some scientific conferenc-es during which representatives of academ-ic and scientific communities could exchange their knowledge and experience in the field of psychotherapy and addiction therapies. The foundation cooperates with leading ex-perts, organizations and institutions from Po-land as well as other countries.

Education of players and their familiesWe have created and developed several communication channels to inform custo-mers how to play in a responsible way. On our foundation website we present a series of educational materials targeted at players and people who are close to them. These data are updated and expanded. All neces-sary information is available on the helpline 0 800 100 800 or the website www.jak gracodpowiedzialnie.pl.

A training project: To prevent match fixingIn 2014 the LOTTO Foundation in cooperation with the Ekstraklasa Foundation, the Minis-

try of Sport and Tourism and the Chief Police Headquarters, organized trainings for young football players aged 15-18 in all Ekstraklasa clubs. The project aimed at preventing cor-ruption in sport.

A contest for the best Master’s thesesIn January 2013 we resolved the contest for the best Master’s thesis on addiction to cash lotteries, announced by the LOTTO Founda-tion. It was the first such competition in Po-land. Its aim was to encourage students from Humanistic Department, who were close to graduation, to broaden knowledge about the prevention of gambling addiction and to con-duct studies dedicated to those who are at risk. The LOTTO Foundation cooperated with well-known psychologists – Ewa Woydyłło (PhD) and Jacek Santorski.

Education of employees and sales agentsWe conduct initial and periodic training ses-sions, including information in the field of re-sponsible gaming and sales, which are meant for employees and sales agents. We develop various training materials. In order to update the knowledge we use different channels – intranet, dedicated websites, the quarter-ly LOTTO Bulletin and printed information. One of the most important is 7 Responsible

Gaming Principles, a guidance for sales agents in their daily work. It recalls the most important issues, such as a ban for playing for persons who are underage. In 2013 more than 18.500 LOTTO employees received cer-tificates on the completion of trainings. Every new employee undergoes a training session concerning CSR and responsible gaming as part of the adaptation process.Since 2012 the LOTTO Million Dreams Foun-dation has been organizing series of train-ings called A Responsible Sales Agent. The project is addressed to natural, legal and net-work sales agents as well as our employees who deal with sales issues. In the three edi-tions of the training we have trained 934 par-ticipants from all branches of the company. Trainings are organized in cooperation with psychologists and provide knowledge on po-tential risks associated with gambling, con-trolled and problematic playing, recognition of symptoms, communication and response to unusual situations. Sales agents are also trained in terms of existing legislation.

The evaluation and incentive system for sales agentsWe have appropriate provisions in contracts and we take into account the area of re-sponsible gaming in regular Mystery Shop-per surveys. The audit conclusions are sent to Customs Office branches. A part of the ex-amination required when applying for a cer-tificate of a LOTTO sales agent concerns the area of responsible gaming.

Safety of LOTTO sales agentsWe care about the physical safety of our sales agents and the safety of the proper-ty in LOTTO outlets. We have best practices in this area. Occupational Health and Safe-ty specialists conduct annual inspections of technical and working conditions in LOTTO outlets as well as sales showrooms. Sales agents receive training in first aid and health and safety at work. They participate in initial and periodic training sessions whereas the extranet and intranet provide them with in-structional videos.

Social involvementSocial involvement

36 37Social involvement

Playing for sports and culture

Totalizator Sportowy is involved in sports and culture in two ways – by passing profits from draw-based game and lottery surcharges to the state budget as well as engaging its own resources. We support sports events which evoke emotions in the whole country. We also sponsor the events of high and popular culture. We are frequently involved in challenging and prestigious projects such as strategic partnerships with a multimedia show of the Lost Museum or patronage of the Ludwig van Beethoven festival. We sponsored the Polish Olympic Team in Sochi and created LOTTO School of Champions – a custom program to support talented athletes. We are proud of our extremely orderly and transparent rules of sponsorship activities performed by the LOTTO Million Dreams Foundation. Agnieszka Libor, PR and Communication Director

Totalizator Sportowy plays a key role in the development of the Polish society. We con-tribute to the state budget by paying tax-es and surcharges from LOTTO games. Apart from that, we are engaged in many sports and cultural projects. Additionally, with the help of the LOTTO Million Dreams Founda-tion we conduct our own charity activities, supporting carefully selected national and local initiatives.

Billions of budget revenuesEvery year we pay significant amounts of money in the form of taxes, which then be-come public funds, managed by the state. This is our economic contribution to the de-velopment of Poland.

Surcharges for special funds – sports, culture and healthWe are the only entity on the Polish market whose activity is connected with the legal obligation of donating money to special pur-posed funds, which contribute to the budg-ets of the three Ministries – Sport and Tour-ism, Culture and National Heritage as well as the Ministry of Health. 19 grosz out of every zloty spent on LOTTO products are do-nated to support sports and culture. Finan-cial resources raised in this way are spent on renovation and construction of sports facili-

ties, organizing sport events, trainings and supporting numerous institutions promot-ing physical culture. This money is also used to sponsor many cultural events and health promotion initiatives. Totalizator Sportowy has no influence on the choice of the pur-pose on which these financial resources are allotted.

Sports and culture We have been consistently supporting am-bitious and interesting cultural projects. We also cooperate with well-known cultural in-stitutions and become involved in sports events. We have been the General Sponsor of the Polish Olympic Team for many years.

The LOTTO Million Dreams FoundationEvery year Totalizator Sportowy transfers a donation to the LOTTO Million Dreams Foundation. The foundation has orderly prin-ciples of charity, described in publicly avail-able regulations. It reports its activities and expenditure every year. The cooperation be-tween the company and the foundation is based on long-term programs for solving so-cial challenges. We directly support activities related to culture and arts using our own re-sources. It is hard to imagine functioning of this area without the support of Totalizator Sportowy as well as its players. This applies

to both high and universal culture. Every year we support projects of special importance for Polish culture. Here are some examples of our activities:

The 18th Easter Festival of Ludwig van BeethovenTotalizator Sportowy took the patronage of the festival of music created by this ge nius composer, during which we could listen to masterpieces of classical music. The festival brought together the most famous orchestras, chamber groups, European and world solo-ists and conductors. The audience had an op-portunity to listen to masterpieces of classical music. The International Classical Music Award gala was held in Poland for the first time.

The Lost MuseumThe project aims to assist the Ministry of Cul-ture and National Heritage in finding and re-covering lost cultural property. During the Night of Museums both in 2013 and 2014, we could see a multimedia show presenting great works of culture which used to be in Polish collections. Totalizator Sportowy was the Strategic Partner in the reporting period.

The 2014 Fryderyki AwardFor 20 years it has been one of the most im-portant artistic events promoting Polish cul-

ture. The awards are granted by the Pho-nographic Academy, which involves 1,200 artists, phonographic industry professionals and music journalists. Artists, who can pride themselves with contribution to Polish mu-sical culture, are awarded a Golden Fryderyk (among others: Irena Santor, Marek Gre-chuta, Czesław Niemen, Wojciech Kilar). The LOTTO brand was the Main Partner.

The 19th Jazz in the Old Town International Open-Air FestivalArtistic and tourist pride of the capital as well as one of the most popular jazz festi-vals in Poland. For 18 years of its existence it has accumulated over half a million audience and presented premiere or jubilee perfor-mances of the most outstanding Polish art-ists and bands such as Michał Urbaniak, To-masz Stańko, Leszek Możdżer.

The 38th Polish Film Festival in Gdynia in 2013 It gathers the most prominent artists, per-sonalities of the Polish cinema and crowds of audiences. During the festival, the jury chooses our candidates for Oscar awards and grants the Golden Lions – the most important award of the Polish cinema. LOTTO was the Main Partner of the festival.

It is difficult not to appreciate the role of companies involved socially when searching for sources of funding of high culture. Patronage is not the same as sponsorship because it does not end up with seeking mutual benefits but has an element of the mission. For many years this sense of responsibility for national and European heritage has been characterized by a consistent policy of Totalizator Sportowy, which also confirms the creativity of the company. Thanks to the commitment of such companies it is possible to organize great events, promote Polish artists and host outstanding individuals.Elżbieta Penderecka, President of the Ludwig van Beethoven Association

Support for culture


Totalizator Sportowy was established almost 60 years ago in order to raise funds for the development of sports. We have been im-plementing this mission successfully till to-day. All the events, which are important for the whole country, are important for us, too. Many of them could have been conducted owing to the commitment of our company.

Totalizator Sportowy – a long-term general sponsor of the Polish Olympic Committee Our relationship with the Polish Olympic Committee (POC) and the Olympic idea is not a one-off event but a long-term consistent activity for the development of Polish sports. Sponsorship provides funds for the activi-ties of the POC, including the participation of the Polish Team in the Olympic Games and awarding Olympic medallists, coaches and sports associations. It allows our Polish Team to participate in Youth Olympic Games and European Youth festivals. Owing to the sup-port granted by sponsors, the POC promotes and disseminates sports, combats doping and educates people. We supported Pol-ish athletes during the 22nd Winter Olympic Games. Our Olympians were proud to return to the country with four gold medals, one sil-ver and one bronze.

Cooperation with the Polish Biathlon AssociationIn 2014 LOTTO accompanied our athletes while competing in the World Cup, European Championships, World Championships and the Polish Championships

The IAAF Indoor World Championships in Athletics, Sopot 2014The world’s largest athletics event involv-ing more than 600 athletes from 140 coun-tries. The Poles won one gold and two sil-ver medals. In the Ergo Arena there was also one world record set in the 400m men’s re-lay race. The national partner of this event was the LOTTO brand.

LOTTO 5. The Kamila Skolimowska Warsaw Memorial One of the most important athletic events of the year. It was also the first athletic con-test held in 2014 at the National Stadium in Warsaw. It was viewed by 23.000 fans and 1.7 million viewers who watched television broadcasts in over 60 countries worldwide.

71st Tour de PologneLast year LOTTO was the strategic Partner of this incredibly popular event.

Support for sport

The LOTTO School of Champions, created by Totalizator Sportowy, is a great initiative which supports the development of young, talented sportspeople and, at the same time, gives the chance to the experienced and successful ones to continue their careers. Within the program, recognized masters can pass on their experience to their successors. This is the only such program in Poland which supports young people who are just beginning their careers, which is so important for the development of Polish sports. I am glad that owing to my knowledge and rich experience, which I have been gathering for many years, I am able to help young apprentices succeed in their lives.Krzysztof Hołowczyc, rally driver

LOTTO Bydgostia In 2014 male and female rowers won seven world and European championship medals in Polish representative teams and for the 22nd time in a row – in the Polish Championships team scoring. We have been supporting By-dgoszcz athletes for more than 20 years.

A partner of the Polish Speed Skating AssociationThe Polish Speed Skating Association organ-izes the Polish Championships as well as Pol-ish Cup and prepares the national team for the Olympic Games and World and European Championships.

The LOTTO school of champions Proprietary program The LOTTO School of Champions was estab-lished in 2013. It is based on the coopera-tion between a sports master and an ap-prentice. It brings positive effects in the form of satisfactory results in the Polish and inter-national arena. The LOTTO School of Champi-ons is a source of sports emotions, competi-tion and the joy of winning since it gathers expe rienced and successful athletes who are willing to share their experience with oth-ers as well as young ambitious people with a hunger for sport success, open to adven-tures and learning through cooperation with authorities. Currently, the program consists of three teams of masters and apprentices. More information on: http://www.szkolamis-trzowlotto.pl.

The Hołowczyc and Kaczmarski duo Krzysztof Hołowczyc is one of the most suc-cessful Polish rally drivers. His achievements include multiple titles of the Polish Champi-on, European Champion and successful pre-liminary competitions for the World Cham-

pionships (WRC) as well as the legendary Dakar race. Within the program, he shares his experience with Martin Kaczmarski – a young and talented driver.

The Kazberuk and Szustkowski team Jarek Kazberuk – a rally driver and co-driver, a judo coach (4th dan). The only Polish repre-sentative in the Camel Trophy ‘96, a partici-pant of the toughest off-road rallies in Carpat Trophy, Transylvania, Trans Siberia, a partici-pant of 7 Dakar rallies. In the program he is a master for a young and ambitious driver – Robin Szustkowski.

The Waldemar and Bartek Marszałek team Waldemar Marszałek is one of the most suc-cessful motorboat enthusiasts in the world. His achievements include 40 titles of Pol-ish Champion, six of World Champion and four European Champion. His experience and knowledge allows him to support his son Bartek, who plans to achieve the title of World Champion in H2O Formula 1, where he has been competing since 2011.

http://www.szkolamistrzowlotto.pl

http://www.szkolamistrzowlotto.pl


Special purposed funds Profits from LOTTO games’ surcharges allocated for the Culture Promotion Fund of the Ministry of Culture and National Heritage in 2013-2014 totalled 300 million PLN.Owing to these financial resources it is possi-ble to implement hundreds of projects every year, among which are small local initiatives in each of the provinces, for instance, sup-port for libraries, cultural centres, folk music bands or minor publications. These initiatives also include prestigious events, festivals and support for the largest Polish museums well-known from the media.

Academy of Fine Arts in Katowice – infrastructure development

The Museum of Modern Art in Warsaw – purchasing works of art

The Museum of Contemporary Art in Kraków – purchasing works of art

The Contemporary Art Museum in Wrocław – purchasing works of art

The International Festival of Contemporary Music “Warsaw Autumn”

The Museum of Art in Łódz – purchasing works of art

The Centre for Contemporary Art Ujazdowski Castle – reconstruction

The Malta Festival in Poznań

The City of Malbork – protection and preservation of cultural heritage

The “All of Poland Reads to Kids” Foundation – promotion of reading

In 2013-2014 Totalizator Sportowy paid a total of 1 155 mln PLN to the Physical Fitness Development Fund. Those financial resources have been spent on initiatives fostering the development of physical culture.

Promoting physical culture;

Organizing sport trainings as well as sport and recreational events;

Long-term programs ensuring the development of sports facilities, including the construction and extension of the following venues in each province: sports halls, pitches, gyms, swimming pools, running tracks, tennis courts, ice rinks and stadiums;

Maintenance and renovation of sports facilities in the whole country;

Dozens of significant investments every year, as in recent years:

a sports and entertainment hall in Toruń,

an indoor swimming pool at the Technical University of Opole,

or Jaworzyna-Skrzyczne cable railway in Szczyrk,

A harbour on the Vistula river in Włocławek,

A bobsleigh, luge and skeleton track in Krynica-Zdrój.

77 610 587 PLN

49 850 926 PLN

16 677 907 PLN

43 369 135 PLN

105 644 841 PLN42 860 673 PLN

12 891 097 PLN

78 886 236 PLN

40 889 449 PLN

22 843 969 PLN

33 517 308 PLN

75 006 857 PLN

26 715 192 PLN

141 970 391 PLN

52 045 363 PLN

107 737 616 PLN

LUBELSKIE

MAZOWIECKIE

PODLASKIE

WARMIŃSKO - MAZURSKIE

POMORSKIE

KUJAWSKO - POMORSKIE

WIELKOPOLSKIE

ŁÓDZKIE

DOLNOŚLĄSKIE

OPOLSKIE

ŚLĄSKIE

MAŁOPOLSKIEPODKARPACKIE

ŚWIĘTOKRZYSKIE

LUBUSKIE

ZACHODNIO - POMORSKIE

Support for sports and culture from special purposed funds in 2013-2014, by voivodeshipsFinancial resources from the Physical Fitness Development Fund of the Ministry of Sport and Tourism and Culture Promotion Fund of the Ministry of Culture and National Heritage allotted for the implementation of cultural and sports tasks.

Source: data from the Ministry of Sport and Tourism and the Ministry of Culture and National Heritage. Totalizator Sportowy has no influence on the choice of the purpose on which these financial resources are allotted.


The LOTTO Million Dreams Foundation

The LOTTO Million Dreams Foundation ful-fils the social mission of Totalizator Spor-towy and performs its operation in a trans-parent and long-term way. Owing to a wide range of projects it reaches various groups of people in need and supports them in dif-ferent life areas. The cooperation between the company and the foundation is based on a long-term program to solve diagnosed social problems. Information about projects run by the LOTTO Foundation can be found at www.fundacjalotto.pl.

Accumulation of activitiesThe biggest project prepared by the founda-tion in the field of sport. Its aim is the sport activation of young junior high school stu-dents while using the experience and au-thority of masters of sport – Olympians and medallists of national and international com-petitions. The implementation of the second edition of the program engaged 70 sports champions who conducted regular sports ac-tivities for 1 600 junior high school students in the whole country.

Scholarship for the best onesIt creates development opportunities for ta-lented athletes who can improve their skills and level of athletic performance, achiev-ing more and more successes in sport. In the 2013 edition of the scholarship program we took care of five young athletes.

Become an OlympianAn educational program conducted in coop-eration with the Polish Olympic team. Their meetings with children and young people take place in the whole country. They are aimed at sport activation by instilling the Olympic idea, developing young participants’ body and spirit and convincing them that they should set goals and consistently try to achieve them.

Sport eventsWe initiate and implement projects to pro-mote amateur sports, healthy lifestyles – particularly among children and adolescents – and to support the development of sport. To increase the efficiency of our activities,

we have been cooperating with the Minis-try of Sport and Tourism as well as the Pol-ish Olympic Committee. We also participate in initiatives of other non-profit organiza-tions which promote physical activity in our society.

1/1 Master and ApprenticePoland’s first mentoring program in the field of culture, which has created an innovative opportunity for ten young artists and culture animators to implement their own artistic or socio-cultural projects under the guidance of well-known and experienced artists. At the same time, the program allows better access to culture in local communities where young artists live and work

Million adventures with a bookThe project was aimed at increasing book reading among children and adolescents. As part of the program, 100 small public librar-ies received support in the form of increasing their book collections and scenarios for class-es with children and young people.

Cultural projectsThe LOTTO Foundation supports the initiatives of non-profit organizations in the area of pro-moting access to culture and developing ar-tistic talents. Its efforts are aimed at the de-velopment of young artists and facilitating access to culture for everyone, including the

disabled. One example of such efforts is the project of integration workshops for Seneca Foundation’s pupils, which was meant to de-velop artistic talents of children and youth, whereas the 13th National Integration Work-shops helped 300 individuals with intellectu-al disabilities to develop their artistic skills in various fields of art.

PhilanthropyIn August 2013, the LOTTO Million Dreams Foundation adopted and announced the principles of philanthropy which define pro-cedures for providing financial and material support. In 2014 the foundation provided fi-nancial support to 58 projects of non-profit organizations.

The patronage over the Helenów CentreHaving a nearly 100-year-old history, the fa-cility specialises in education and rehabil-itation of almost 180 disabled children and young people, who use the comprehensive support. The cooperation with this facility as-sumes providing financial help by the LOTTO foundation, engagement in some activities organized by the Helenów Centre as well as inviting its pupils to participate in specially selected programs and projects implement-ed by the foundation. The partnership aims to overcome social barriers and foster so-cial integration of children from the Helenów Centre.

Owing to the cooperation with our founder -Totalizator Sportowy – we were able to develop programs for solving social challenges which the foundation focuses its activities on. We operate in a coherent and transparent way and our key programs are targeted at specific areas: sports, culture, employee volunteerism, philanthropy and responsible gaming.Bartosz Mielecki, President of the LOTTO Million Dreams Foundation

http://www.fundacjalotto.pl


Playing for sports and culuture

Professional organizationProfessional organization

48 49Professional organization

Professional organization

We give priority to issues of internal codes and labour laws application. Particular attention is paid to practical issues related to equal treatment of workers, working time and preventing mobbing. We also have in mind the balance between private and professional lives. We are in the process of building a new management strategy, based on competence and work performance. Social dialogue is the foundation on which we build our organizational culture. We also enable employees to improve competence through a wide range of development activities. We believe that all these efforts give our employees the sense of stability and security. We believe that all these efforts give our employees the sense of stability and security as the company’s success depends on them.Magdalena Wojciechowska, Director, Personnel Management Department

The starting point in respecting employees’ rights is applicable laws, including the Labour Code. This applies to the principles of equal treatment, prohibition of discrimination re-gardless of age, gender, disability, race, re-ligion, nationality, origin, belief, sexual ori-entation, opinions, trade union membership, form of employment or any other factors. All employees have the right to the same re-muneration for the same work. All of them have comparable access to trainings and pro-motion opportunities. Everyone is subject to procedures corresponding to their work po-sitions and protected against mobbing. Our employees are treated equally in the case of signing or terminating their employment contracts, establishing employment condi-tions, promotion and access to trainings in order to improve their professional qualifica-tions. Our records are impeccable as we have not noted any cases of discrimination, child labour or performing dangerous, forced or compulsory labour by young people.

Management and monitoring of compliance with ethic rulesEthics underlies the operation of our com-pany as well as its employees. There are principles which apply to all workers to the same extent and which they have to follow. Our employees are expected to act respon-sibly in relationships with colleagues, cus-tomers or partners and to respect the law. We enable notification of any violations

and protect the individual who has report-ed them

A good employer and committed employeesOur employees are characterized by respect for the company and pride in its achieve-ments. Real engagement results from the fact that employees with high competenc-es can be certain about their employment. However, that’s not the only reason for their motivation to work. It is necessary to men-tion that our employees are appreciated by their immediate supervisors. We have a lot of experienced specialists, excellent sales agents and reliable leaders. We have been building a professional organization.

Code of good practices The Code defines standards of conduct while performing professional duties. It was devel-oped on the basis of generally accepted prin-ciples and social norms. It applies to all em-ployees, regardless of the form and basis of employment or their positions. The Code is to complement and strengthen procedural prin-ciples defined in legal rules and internal reg-ulations which apply to everyone in the com-pany. It helps to shape appropriate attitudes in business relationships and requires every person employed by the company to achieve its objectives, to share their know ledge and to observe the law. It treats about respect for colleagues and business partners as well as

proper acting in case of a conflict of interest; it sensitizes to the issues of diversity, prohib-its mobbing, harassment and corruption. It also mentions the protection of classified in-formation and respect for the environment. It regulates relationships with customers and other stakeholders.

The anti-mobbing procedureSafe working environment is an important value to all of us. In 2014 we introduced an internal regulation concerning the prevention of mobbing. It has primarily a preventive val-ue and thanks to it we eliminate undesirable behaviours. The procedure suggests ways of dealing with difficult situations at work and resolving disputes. Its introduction increas-es the possibility of obtaining assistance and sheds light on behaviours that are not al-lowed.

The Charter of Diversity The Charter is a written declaration of an employer prohibiting discrimination in the workplace. This is also a commitment to take action to create and promote diversity. It expresses the willingness of the company to engage all the employees and business partners in these activities. We appreciate and use the potential of diversity. Totaliza-tor Sportowy is among the first signatories of the Charter in Poland. In 2013 Totalizator Sportowy participated in creating the first guide to the Charter of Diversity which pro-vides practical guidance on managing diver-sity in the workplace, numerous opinions, comments and good practices of companies – signatories to the Charter of Diversity

The OHS Committee The OHS Committee consists of an equal number of representatives of the employ-er and trade unions and represents all the employees in the company. The CLA con-tains OHS provisions which refer to promot-ing standards and providing employees with personal protective equipment.

Employees by types of contracts

Type of a contract

Employ-ees in 2013

In per-centage 2013

Employ-ees in 214

In per-centage 2014

Indefinite term 869 91% 899 82%

Fixed-term 75 8% 172 16%

Replacement 12 1% 14 1%

Trial period 4 0% 9 1%

Total 960 100% 1094 100%

Employees by gender

Employ-ees in 2013

In per-centage 2013

Employ-ees in 214

In per-centage 2014

Women 430 45% 539 49%

Men 530 55% 555 51%

Total 960 100% 1094 100%

Employees by age

Employ-ees in 2013

In per-centage 2013

Employ-ees in 214

In per-centage 2014

< 30 years old

62 6% 70 6%

30-50 years old

572 60% 645 59%

>50 years old

326 34% 379 35%

Total 960 100% 1094 100%


EmploymentBy the end of 2014 the number of our em-ployees equalled 1094 whereas the year before – 960. According to data from 2014, more than 80 per cent of our employees are employed under the contract of indefinite duration, whereas only 20 per cent under the contract of fixed-term, replacement or trial period. These proportions indicate that as an employer, we invest in human capital, focus on employee potential and build long-term relationships with them.

Average employment durationThe average employment duration in our company is 9 years. This number indicates that employees evaluate working in Totali-zator Sportowy in a positive way, they asso-ciate their future career with it and they see opportunities of development. By the end of 2014, we had 27 employees with job expe-rience of over 30 years. The stability of em-ployment is also reflected by a low rate of employee fluctuation.

Employees’ representativesThere are three trade unions and the Em-ployee Council elected by the employees. In practice, Totalizator Sportowy provides an opportunity to discuss in advance significant operational changes in the company and the possibility of engaging its employees and representatives in negotiating and imple-menting changes which may result in con-sequences for people employed there. CLA provisions are more favourable for employ-ees than the general provisions guaranteed by the Labour Code. Effective and timely con-sultations with employees and stakeholders help to minimise adverse impacts of opera-tional changes on workers and local commu-nities.Employees and their representatives are informed about significant operational changes a certain pe-riod of time in advance, which is specified by the Labour Code, the Act of 2006 on providing infor-mation and conducting consultations with employ-ees as well as the Company Collective Bargaining Agreement.

Additional benefits for employeesOur employees, regardless of working time, are offered attractive fringe benefits.

The Company Social Benefits Fund. The possibility of obtaining financing of holiday, special-purpose loan, allowances, gift vouchers. The Fund is also available to LOTTO sales agents;

Awards and bonuses. The thirteenth salary, profit bonuses, quarterly bonuses, higher post-employment benefits;

Medical care. A rich package of services reimbursed by the company;

A multisport card. Financed by the Company Social Benefits Fund, with the possibility of joining the program after three months of employment;

Additional retirements benefits. The Employee Pension Plan, which is part of the retirement income security system, has been operating since 2012. It can be joined by any worker employed under a contract of employment, who is below 70 years of age and who has worked in the company for not less than three months;

Life insurance. The possibility of participating in a group insurance by an individual, also for sales agents, without the possibility of reimbursement by the employer;

Longer special leaves and leaves for jobseekers.

A good employer The Collective Labour AgreementAt the end of 2014 the number of employ-ees covered by the Collective Labour Agree-ment (CLA) equalled 1094 persons (100 per-cent.). Employees of OWS in Krynica (Holiday and Training Centre) and the Management Board are covered by these provisions on-ly partially. The CLA also gives privileges to sales agents who have signed mandatory contracts. The CLA was concluded between the employer and the Joint Representation of Trade Unions in 1998 and it outlines de-tailed employment, remuneration and bonus conditions as well as mutual obligations of the employer and employees. It ensures em-ployees and sales agents the feeling of pro-fessional stability, motivates them to achieve company objectives and reinforces the mu-tual trust.

ParenthoodFemale employees do not feel threatened with the perspective of losing their jobs once they decide to have children. The employ-er introduces a safe solution in the form of employing another person for replacement. Our female employees eagerly use the pa-rental leave and we have never noted any cases of losing jobs by them after they re-turn to work.

EthicsIn the reporting period we did not note any cases of corruption. We have appropriate in-ternal regulations regarding anti-corruption policies and procedures and, in this respect, we follow legal rules. There are mechanisms enabling the company to obtain advice re-garding ethical and legal acting as well as signalling unethical behaviours. If employ-ees need any advice, they can obtain it from their supervisors but in more complicated ethical issues they must contact the Legal Office. There is an e-mail address to which everyone can report cases of non-compli-ance with the Code of Conduct. There have been no cases of non-compliance with laws or regulations concerning the provision and use of products.

A professional group Women 2014

Men 2014

Total 2014

Middle Management 37 68 105

Upper Management 10 32 42

Administration 50 52 102

Blue-collar workers 8 9 17

Professionals & Specialists 307 198 505

LOTTO outlet sales agents 118 20 138

Regional Sales Representatives 9 176 185

Total 539 555 1094

The ratio of average pay for women and men in different occupational groups

2013 2014

Upper Management 107% 105%

Middle Management 109% 113%

Professionals & Specialists 98% 97%

Administration 97% 96%

Regional Sales Representatives 96% 98%

Blue-collar workers 68% 67%

LOTTO outlet sales agents 102% 99%

Total 95% 88%


Development of employees Development measures conducted by the company are aimed at improving employ-ees’ competences and qualifications and in-creasing their engagement in work. Par-ticular emphasis is put on organizing group training sessions conducted by external com-panies as well as our employees. Totalizator Sportowy makes it possible for its employ-ees to participate in external courses, stu-dies, trainings and conferences.

Open trainings and conferences – for 362 employees in 2013 and for 200 in 2014;

Customised trainings – for 1800 participants (employees) and 1320 LOTTO sales agents in 2013 and for 2 500 participants (employees) and 32 600 LOTTO sales agents in 2014.

The most important projects implemented in 2013-2014:

The Entrepreneurship AcademyAn important project supporting sales activ-ities addressed to LOTTO sales agents. 1362 of them took part in 2-day training sessions.

Effective sales – how to share one’s knowledgeThis is the project which deserved great at-tention in 2014. It was addressed to 140 model LOTTO outlets’ employees.

Development of managerial staffIn 2014 we conduced training sessions for di-rectors, managers and regional sales repre-sentatives (211 participants) on the follow-ing subjects:

Leadership, authority building;

Influencing other people with special emphasis on building rational and suggestive argumentation.

Personal data protection and Information Security Management System To support the policy of information security, in 2014 we implemented the project of Per-sonal Data Protection and Information Secu-rity Management System for 560 employees of headquarters and branches.

Training: Corporate Social ResponsibilityParticipants learned about the concept of CSR, the benefits of its implementation, chal-lenges that lie ahead the lottery industry in this context as well as good practices under-taken in this regard. Cooperating with spe-cialists from the Employers of Poland – in the context of the CSR Coalition – in 2012-2013 we trained 300 employees from the compa-ny headquarter and branches. This e-learn-ing training ended with an exam.

Health and safety trainingWe conduct periodic health and safety train-ing sessions which cover all groups of em-ployees. There were two trainings for 70 em-ployees assigned to provide first aid as well as health and safety training sessions for 15 participants. Health and Safety office also organizes training in first aid for individuals. Last year, all the branches were equipped with blood pressure monitors and electro nic thermometers. We also purchased 22 defi-brillators and training phantoms.

Number of training days per employee 2013 2014

Women 1.92 1.49

Men 2.6 1.39

Upper Management 1.97 2.08

Middle Management 1.69 1.48

Administration 1.63 1.37

Total 1.66 1.44

Contracts concluded by gender

Employ-ees in 2013

In per-centage 2013

Employ-ees in 2014

In per-centage 2014

Women 50 53% 128 73%

Men 45 47% 47 27%

Total 95 100% 175 100%

Contracts concluded by age

Employ-ees in 2013

In per-centage 2013

Employ-ees in 2014

In per-centage 2014

<30 years old

22 23% 33 19%

30-50 years old

55 58% 94 54%

>50 years old

18 19% 48 27%

ComplianceCompliance cultureWith the development of our organization, but also an increasing number of legal, eth-ical and professional requirements, there is a need to manage the process of compliance. The compliance system, which has been built in Totalizator Sportowy, aims at ensuring the compliance of our company with relevant regulations and requirements. It promotes ethical attitudes among our employees, builds up the culture of trust and transpa-rency. While designing it we relied on the ISO 19600, which regulates the compliance func-tion in enterprises.

Security of informationThe Management Board’s Proxy for the Infor-mation Security Management System takes care of the security of information in our company. We rely on the principles for han-dling groups of information, security risk as-sessment methodology, measures and rules for managing permissions and incidents. We conduct internal audits and procedures to correct or prevent certain actions. In 2014 we introduced the PN-ISO/IEC 27001:2005 in-formation security management system in terms of organising and conducting of draw-based games and cash lotteries as well as the WLA Security Control Standard: The WLA-SCS: 2012 operational standards of safety and integrity of gaming and lotteries. In 2015 we plan to adapt the information security man-agement system to the requirements of the new standard of the PN-ISO/IEC 27001:2013.

Compliance means acting according to the law and ethical standards. As part of the development of this function and at the same time – compliance culture – from mid-2015 we will publish “Legal Alert”, monthly internal newsletters. They inform our employees about the most important legal changes that may have an impact on our work.Hubert Banasiak, Director of the Legal Service Office


Corporate volunteering programThe LOTTO Million Dream Foundation arrang-es the corporate volunteering program. Vol-unteers have the possibility of initiating so-cial activities in their neighbourhood. The foundation awards grants necessary to con-duct various activities and provides substan-tive support. Such projects involve not only our employees but also sales agents from LOTTO outlets, who are often supported and accompanied by their families and friends.

The 6th edition of “The Goodwill Accumulation”The volunteer program is constantly devel-oping and its latest edition has enjoyed the

greatest interest so far. During the sixth edi-tion the foundation trained leaders in the field of project management, preparation of the event and clearance of the awarded co-financing. Volunteers helped 3215 recipi-ents, that is, school children, pre-schoolers, children from orphanages, the disabled, sen-iors, children from poor and large families, siblings of young patients, as well as resi-dents of villages and towns. Owing to pro-jects conducted in local communities volun-teers could not only build playgrounds and sports fields but also renovate gyms, kinder-garten rooms as well as a bridge over the river. There were cultural and sports events, family picnics and excursions. Young people could learn how to behave on the road, pro-vide first aid or find themselves on the la-bour market. They also found out a lot about the world of nature, physics and chemistry.

Evaluation studiesA research conducted after the sixth edition of the program showed that the activity of volun-teers had solved many problems of local com-munities. 100 per cent of supported organi-sations admitted the campaign responded to their needs. Projects conducted by volunteers also had a positive influence on the integra-tion of teams of employees and their commu-nication, which was confirmed by 93 and 83 per cent respectively. The program gave them the satisfaction of helping others (99 per cent.). Therefore, a high percentage the surveyed em-ployees declared their willingness to partici-pate in next voluntary projects (98 per cent).

Corporate volunteering

We change things togetherThe contest announced by the Chairman of the Board is to promote innovative ideas, to implement improvements and harmonise standards. It enables the implementation of employees’ ideas in any thematic category and makes it easier to introduce changes in-itiated by them. That way every employee is given an opportunity to distinguish them-selves. Winners receive cash prizes.

LOTTO SpartakiadIn May 2014 we organized the first LOTTO Spartakiad – a free sport and recreation event for our employees. There were 49 competitions which ended up with prizes for the most active participants who participat-ed in: team games, water sports, outdoor activities as well as intellectual and precise competitions. The meeting was attended by 350 people. It is held on a regular basis.

A Children’s DayEvery year on the Służewiec Horse Racetrack we organise a Children’s Day for children of our employees with numerous attractions and prizes. The event is attended by approxi-mately 500 people, also by pupils and pa-tients from the Helenów centre and other in-stitutions

Natural environmentWe have been creating environmental-ly friendly attitudes among our employees and customers. Scratchcards and lottery tick-ets are made of ecological paper and ink. In previous years, we conducted education-al campaigns, sensitizing our customers and employees to the issues connected with en-vironmental protection including recycling, eco-driving, reducing energy consumption and amount of waste. We have also tried to introduce monitoring in this regard.

We support local environmental initia-tives conducted by our employees with-in corporate volunteering. An example of such activities can be the project entitled “Appreciate the beauty of the natural envi-ronment” carried out by young volunteers from our Poznań branch who were educat-ing pre-schoolers, school students and even 150 adult residents of Żabno about how to stay eco-friendly. They were involved in pre-paring tree seedlings and planting them in the school yard, organising contests and the collection of recyclable materials as well as their segregation. The “Clean environment is a resort” project was to involve Brodnica residents in creating beautiful and green sur-roundings. LOTTO volunteers cleaned up the area of the village, planted trees and flowers and also arranged flowerbeds.

Trainees: Win an internshipIn recent years we enabled 10 students to participate in summer holiday paid intern-ships in selected departments of our com-pany. Such internships increase the compet-itiveness of graduates in the labour market, allowing them to gain experience in busi-ness conditions. The program has been con-ducted for many years in cooperation with PwC and Gazeta Wyborcza. The number of applications proved that students and grad-uates were interested in our company. Candi-dates had to solve contest tasks, on the ba-sis of which we selected the winners who were given the opportunity to learn the prin-ciples of working in a professional organiza-tion, establish professional contacts, receive professional support and to find out about their strengths and weaknesses. For three of them summer holiday internship resulted in permanent jobs in our company.

Edition 6th 5th 4th 3rd 2nd 1st

Duration 05-12 2014

10.2013 - 02.2014

03-07 2013

10-12 2012

04-08 2012

10-12 2011

Projects 35 13 21 12 11 5

Cities 26 12 15 11 9 3

Number of TS branches

10 7 8 8 8 3

Project recipients

3215 595 2015 923 498 258

LOTTO Volunteers

295 82 130 105 230 28

Other projects

Selected financial dataSelected financial data

58 59Selected financial data

2013 / PLN 2014 / PLN

Payments to the State Treasury and for special purposed funds in the year

1 686 670 286.14 1 613 106 996.54

Subsidies for the Physical Development Fund (FRKF) 561 472 201.40 593 107 104.60

Subsidies for the Culture Promotion Fund 145 892 776.82 154 053 793.40

Subsidies for the Gambling Problems Solving Fund 21 898 915.78 23 108 069.00

Draw games, lotteries, and number games tax 623 819 191.00 663 837 142.00

Current income tax 58 731 612.00 42 786 699.00

Net Cash dividends (paid) 274 855 589.14 136 214 188.54

Community investments

Cash donations 2 565 000.00 1 533 000.00

In-kind donations 47 415.72 78 102.38

2013 / PLN 2014 / PLN

Company revenues 3 385 295 033.60 3 585 477 669.29

Net revenue from sales of products, services, goods and materials 3 272 686 238.60 3 498 241 760.25

Lotto 1 381 964 820.80 1 334 217 906.40

Lotto Plus 232 099 432.00 238 383 579.20

Mini Lotto 176 837 055.00 248 701 027.00

Multi Multi 622 402 024.00 583 008 326.00

Multi Multi Plus 132 849 538.00 131 829 226.00

Joker 24 171 182.00 15 266 972.00

Keno 115 828 246.40 193 719 052.80

Ekstra Pensja 0.00 63 824 204.00

2013 / PLN 2014 / PLN

Lotteries 577 258 191.92 680 313 890.31

Horserace bookmaking fees 1 733 983.00 1 407 088.00

Net revenue from other services 7 541 765.48 7 570 488.54

Revenue from sales of goods and materials 0.00 0.00

Other operating revenue 83 258 160.01 65 709 113.26

Other net revenue 29 350 634.99 21 526 795.78

Company’s expenses 3 071 325 051.18 3 320 438 475.97

Core operating expenses 3 055 591 489.80 3 306 655 344.32

Cost of goods sold 2 811 126 408.16 3 044 126 128.73

Cost of sales 122 316 725.31 142 325 561.29

General and administrative expenses 122 148 356.33 120 203 654.30

Other operating expenses 7 959 477.71 8 845 026.44

Financial expenses 7 774 083.67 4 938 105.21

Operating expenses structure

Amortization 18 230 993.72 21 421 483.48

Consumption of materials and energy 53 349 504.84 62 161 246.38

External services 179 479 523.90 206 277 735.67

Taxes and charges 640 762 584.88 676 040 150.31

Payroll 148 061 938.04 152 195 988.50

Social security and other benefits 41 850 547.46 41 268 496.15

Other costs by type 1 973 856 396.96 2 147 290 243.83

Including lottery winnings 1 722 489 864.77 1 881 312 531.82

Change in the balance of products 0.00 0.00

2013 / PLN 2014 / PLN

Skrócony rachunek zysków i strat

przychody netto ze sprzedaży produktów, usług, towarów i materiałów

3 272 686 239 3 498 241 760

koszty sprzedanych produktów, usług, towarów i materiałów łącznie 2 811 126 408 3 044 126 129

zysk ze sprzedaży produktów, usług, towarów, materiałów 461 559 830 454 115 632

koszty sprzedaży 122 316 725 142 325 561

koszty ogólnego zarządu 122 148 356 120 203 654

zysk ze sprzedaży 217 094 749 191 586 416

zysk brutto 314 291 982 265 039 193

zysk netto 253 074 131 217 872 494

Skrócony bilans

aktywa trwałe 175 616 491 195 493 599

aktywa obrotowe 693 828 566 708 868 309

aktywa razem 869 445 057 904 361 908

kapitał własny 504 789 261 576 169 087

zobowiązania i rezerwy 364 655 796 328 192 821

pasywa razem 869 445 057 904 361 908

GRI G4 AND GC indexesGRI G4 AND GC indexes

62 63GRI G4 AND GC indexes

Global CompactPrinciple

GRI G4 The Global Reporting Initiative G4 index description Page number /information

CORE

G4-1 A statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability.

3, 18, 19

G4-2 A description of key impacts, risks, and opportunities. 3, 8, 18, 19, 22, 23

G4-3 The name of the organization 6

G4-4 The primary brands, products, and services 12-13

G4-5 The location of the organization’s headquarters Warsaw

G4-6 The number of countries where the organization operates 6

G4-7 The nature of ownership and legal form 6

G4-8 The markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries).

6

G4-9 The scale of the organization 6

6 G4-10 The total number of employees by employment contract and gender 49,50

1,2,6 G4-11 The percentage of total employees covered by collective bargaining agreements 51

G4-12 The organization’s supply chain. The company cooperates mainly with Polish entities and several international suppliers based on internal purchasing procedures.

G4-13 Significant changes during the reporting period regarding the organization’s size, structure or ownership

N/A

G4-14 Risk management in the organization 8,53

7,8,9 G4-15 Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses

3,25,30

G4-16 National or international industry associations 25,30



G4-17 Organization’s operational structure including main departments subsidiaries, affiliates and joint ventures

6

G4-18 The process for defining the report content and the Aspect Boundaries 22

G4-19 All the material Aspects identified in the process for defining report content. 20,21

G4-20 Influence of the Aspect material within the organization 20,21

G4-21 Influence of the Aspect material outside the organization N/A

G4-22 Explanation of the effect of any re-statements of information provided in earlierreports, and the reasons for such re-statement (e.g., mergers/ acquisitions, change of base years/periods, nature of business, measurement methods).

66

G4-23 Significant changes from previous reporting periods in the Scope and Aspect Boundaries

66

G4-24 A list of stakeholder groups engaged by the organization 24

G4-25 The basis for identification and selection of stakeholders with whom to engage 20,22

G4-26 The organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.

24

G4-27 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting

22-24

G4-28 Reporting period 66

G4-29 Date of most recent previous report 66

G4-30 Reporting cycle 66

G4-31 The contact point 66

G4-32 GRI Content Index 62-65

G4-33 The organization’s policy and current practice with regard to seeking external assurance for the report

66

G4-34 The governance structure of the organization, including committees of the highest governance body

6

64 65GRI G4 AND GC indexes



RESPONSIBLE GAMING

G4-EC1 The direct economic value generated and distributed (EVG&D) on an accruals basis including revenues, operating costs, employee wages and benefits, donations and other community investments, retained earnings and payments to capital providers and governments.

58-59

9 G4-PR1 The percentage of significant product and service categories for which health and safety impacts are assessed for improvement.

31

G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes

N/A

G4-PR3 Type of product and service information required by internal procedures in relation to product and service labelling, and percentage of significant product and service categories subject to such information requirements

28-31

G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes.

N/A

G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes

N/A

1,2 G4-PR8 Total number of substantiated complaints regarding breaches of customer privacyand losses of customer data

N/A

G4-PR9 Monetary value of significant fines for noncompliance with laws and regulationsconcerning the provision and use of products and services.

N/A

SOCIAL INVOLVEMENT

G4-EC8 Significant direct economic impact 44-45, 62-3

G4-SO1 The percentage of operations with implemented local community engagement, impact assessments, and development programs.

31

G4-SO11 Total number of grievances about impacts on society filed through formal grievance mechanisms

N/A



PROFESSIONA ORGANIZATION

1,2,3,4,5,6 G4-56 The organization’s values, principles, standards and norms of behaviour such as codes of conduct and codes of ethics

6,48-49

3,4,5,6 G4-57 The internal and external mechanisms for seeking advice on ethical and lawful behaviour and matters related to organizational integrity

51

1,2,6 G4-58 The internal and external mechanisms for reporting concerns about unethical or unlawful behaviour, and matters related to organizational integrity,

48-51

5,6 G4-LA1 The total number and rate of new employee hired during the reporting period, by age group, gender and region

50,53

6 G4-LA2 The benefits which are standard for full-time employees of the organization but are not provided to temporary or part-time employees

50

G4-LA4 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements

50

G4-LA5 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs

49

1,2,6 G4-LA6 Rates of injury, occupational diseases, lost days, and absenteeism, and numberof work related fatalities by region and by gender

Number of accidents in 2013 -8, in 2014-8, 381 days of incapacity for work in 2013 and 67 days in 2014

3,4 G4-LA8 Health and safety topics covered in formal agreements with trade unions. 49

6 G4-LA9 Average hours of training per year per employee by gender, and by employment category

53

5,6 G4-LA12 Composition of governance bodies and breakdown of per employee category, according to gender, age group, minority group membership, and other indicators of diversity

49,51

10 G4-SO4 Communication and training on anti-corruption policies and procedures 48-49

10 G4-SO5 Confirmed incidents of corruption and actions taken N/A

66 67

Warszawa-Służewiec Horse Racetrack Branchul. Puławska 26602-684 Warsawtel. 22 543 95 00, fax 22 843 14 45 [email protected]

Białystok Branchul. Modlińska 115-066 Białystoktel. 85 665 51 00, fax 85 665 51 [email protected]

Bydgoszcz Branchul. Poznańska 2085-129 Bydgoszcztel. 52 363 45 00, fax 52 363 45 [email protected]

Gdańsk Branchul. Straganiarska 31/3380-837 Gdańsktel. 58 692 15 61, fax 58 692 15 [email protected]

Katowice Branchul. Ligocka 10340-568 Katowicetel. 32 208 79 00, fax 32 208 79 [email protected]

Koszalin Branchul. Piłsudskiego 5675-525 Koszalintel. 94 314 68 23, fax 94 314 68 [email protected]

Kielce Branchul. Targowa 1825-520 Kielcetel. 41 343 78 01, fax 41 343 78 [email protected]

Kraków Branchul. Olszańska 5a31-513 Kraków,tel. 12 627 97 01, fax 12 627 97 [email protected]

Lublin Branchul. Wolińskiego 2020-491 Lublintel. 81 759 33 00, fax 81 759 33 [email protected]

www.totalizator.pl Totalizator Sportowy

www.lotto.pl LOTTO products

www.torsluzewiec.pl Służewiec Horse Racetrack

www.fundacjalotto.plLOTTO Million Dream Foundatio

Totalizator Sportowy Sp. z o.o.ul. Targowa 25, 03-728 Warsawtel. 22 518 22 00, fax 22 818 51 [email protected]: 801 450 450

Spokesperson Agnieszka [email protected]

CSR – Corporate Social [email protected] Martyna Strupczewska, Agnieszka Szopa

LOTTO Million Dreams Foundationul. Targowa 25, 03-728 Warsawtel./fax 22 618 66 77 [email protected]

Information and contactThe report was prepared in accordance with the Global Reporting Initiative GRI G4. It takes into account the 10 principles of Global Compact responsible business.

The document contains information on selected, most important events from 2015.

The report has not been subjected to external verification.

The previous report was subjected to an independent validation study.

The company reports every two years. Previous report was published in 2013.

The report is printed on FSC® certified paper, which means that all raw materials used for production come from well-managed forests and other controlled sources.

The electronic version is available on www.totalizator.pl.

The content: employees of Totalizator Sportowy and the LOTTO Million Dreams Foundation.

Comments to the report: [email protected].

Graphic design: Stämpfli Polska Sp. z o.o.

Warsaw, December 2015.

Łódź Branchul. Wodna 43/4590-046 Łódźtel. 42 677 59 00, fax 42 677 59 [email protected]

Olsztyn Branchul. B. Linki 110-534 Olsztyntel. 89 521 71 40, fax 89 521 71 [email protected]

Opole Branchul. Kośnego 2245-056 Opoletel. 77 406 61 01, fax 77 406 61 [email protected]

Poznań Branchul. Palacza 8160-273 Poznańtel. 61 864 60 00, fax 61 864 60 [email protected]

Rzeszów Branchul. Geodetów 135-959 Rzeszówtel. 17 860 96 10, fax 17 860 96 [email protected]

Szczecin Branchul. Celna 170-644 Szczecintel. 91 480 85 46, fax 91 480 85 [email protected]

Warsaw Branchul. Targowa 2503-728 Warszawatel. 22 518 24 09, fax 22 619 72 [email protected]

Wrocław Branchul. Joannitów 1650-525 Wrocławtel. 71 333 19 38, fax 71 333 19 [email protected]

Zielona Góra Branchul. Kręta 565-770 Zielona Góratel. 68 322 17 60, fax 68 322 17 [email protected]

http://www.totalizator.pl

http://www.lotto.pl

http://www.torsluzewiec.pl

http://www.fundacjalotto.pl

mailto:[email protected]

Playing for sports and cultureCorporate Social Responsibility Report 2013-2014 Totalizator Sportowywww.totalizator.pl

www.totalizator.pl

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