CUSTOMER CAREIf there is anything else that we can ever do for you, please do not hesitate to contact us at anytime.

FOR 24/7 REPAIR SERVICE:888.601.9110repairs@ultimateears.com

FOR SALES & INFORMATION:Phone (English) 949.502.8341Phone (Spanish) 866.963.3479customsales@ultimateears.com3 Jenner St. Suite 180Irvine, CA. 92618USA

THANK YOU

We hope that you enjoy this as muchas we enjoyed making it for you.

PLEASE JOIN USNow that you are part of the Ultimate Ears family, please join us on any of our social platforms to ask questions, read tips & tricks, or to simply just share the passion.

@UltimateEarsPro

PLEASE JOIN US

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Polishing: Use a soft cloth to

wipe the shell.

WarningsBe sure to read all warnings and instructions before using your UE in-ear monitors.Always turn the volume down on your device before inserting UE in-ear monitors into your ears. Once the in-ear monitors are inserted, gradually increase the volume.

Using monitors at high volumes can permanently damage your hearing. Ringing in your ears or other discomfort can indicate that music volume is too high. Please review the following guidelines for the maximum time exposure to sound pressure levels before hearing damage occurs. (See other side, Listen responsibly).

Do not submerge the in-ear monitors in water or expose the in-ear monitors to water.

Remove in-ear monitors if they cause any discomfort or if you have difficulty inserting the monitors. Remember, ears are sensitive and you should never force anything into the ear canal.

Consult regularly with a physician or audiologist if you have problems hearing, excessive wax build-up or any discomfort after use.

These custom in-ear monitors are intended for your use only. They are custom molded to your ear, please do not share with others.

Hearing protectionAt Ultimate Ears we are committed to hearing protection. Our personal monitors are designed to block harmful, often destructive levels of sounds while delivering the clear, consistent mix you desire. Used wisely, Ultimate Ears personal monitors can protect your hearing by significantly lowering ambient sound while listening at significantly lower Sound Pressure Levels (SPL’s). Please be extremely careful with excessive volume directly in the ear.

Listen responsiblyHearing health is critical to the enjoyment and to the quality of life. Protect your hearing by listening to your monitors in a responsible manner. According to OSHA (Occupational Safety Health Administration 29CFR1910.95) the following SPL’s are recommended and deemed to be Permissible Noise Exposures:

PERMISSIBLE NOISEEXPOSURE DURATION

(PER DAY)

SOUND PRESSURE LEVEL DB(A)

90

95

100

105

110

8 HOURS

4 HOURS

2 HOURS

1 HOUR

30 MINUTES

To avoid hearing damage, you should not be exposed to Sound Pressure Levels above 115dB(A). For more information visit the OSHA website at www.osha.gov.

Ultimate Ears warrants against poor fit on all Custom In-Ear Monitor Product (“Custom Product”) for a period of thirty (30) days from the original shipping date. In addition, Ultimate Ears warrants that your Ultimate Ears Custom Product (external shell and/or internal components) shall be free from defects in material and work-manship for one (2) years from the date of purchase. Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser. This warranty gives you specific legal rights, and you may also have other rights that vary under local laws.

Ultimate Ears’s entire liability and your exclusive remedy for any breach of warranty shall be, at Ultimate Ears’s option, (1) to repair or replace the Custom Product, or (2) to refund the price paid, provided that the Custom Product is returned to the point of purchase, or such other place as Ultimate Ears may direct, with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law. Ultimate Ears may, at its option, use new or refurbished or used parts in good working condition to repair or replace any Custom Product. Any replacement Custom Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer or for any additional period of time that may be applicable in your jurisdiction.

This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in ac-cordance with product instructions or connection to improper voltage supply; or (3) use of consumables, such as cords.

How to Obtain Warranty, Repair and Replacement Support. Repair estimates are available upon request. If you find it necessary to return your Ultimate Ears product for warranty service or out of warranty repair please complete the RMA form found at pro.ultimateears.com and follow the instructions provided.

Warranty claims and any other product related questions should be addressed directly to Ultimate Ears at pro.ultimateears.com. The addresses and customer service contact information for Ultimate Ears can be found in the documentation accompanying your product and on the web at pro.ultimateears.com.

Limitation of Liability. ULTIMATE EARS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCI-DENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF ULTIMATE EARS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Duration of Implied Warranties. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IM-PLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THIS CUSTOM PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE LIMITED WARRANTY PERIOD FOR YOUR CUSTOM PRODUCT.

Ultimate Ears Custom In-Ear Monitor Limited WarrantyAdditional Rights. Some states do not allow limitations on how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State or by country or other jurisdiction.

National Statutory Rights. Consumers have legal rights under applicable national legislation governing the

sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.

No Other Warranties. No Ultimate Ears dealer, agent, or employee is authorized to make any modification,

extension, or addition to this warranty.

Warranty Periods. Please note that in the European Union, any warranty period less than two years shall be

increased to two years.

Address: Ultimate Ears, 3 Jenner St., Suite 180, Irvine, CA 92618

Phone: (800) 589-6531

HOW TO WEAR HOW TO CARE DON’T WORRY YOU’RE COVEREDHOW TO LISTEN SAFELY

Cleaning: Use cleaning tool

to remove wax buildupafter each use.

Cable: Loosely wrap the cablearound your 4 fingers.

Scrubbing: Use the brush to remove

any remaining debris.

Storage: Protect in carrying case.

Step 1Identify sides.(Red = Right)

Step 4Push on faceplate.

Adjust seal.

Step 2Insert monitors.Twist forward.

Step 5Adjust cable.

Wrap behind ear.

Step 3Snap backwards.Lock into place.

Step 6Cinch cable.

Secure.

R

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UE4

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UE4 0

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Patent

7,263

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Patent

7,263,195

1 2

USER GUIDE

UE Custom

UE Custom

2

SET-UPHOW TO WEAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CORD MANAGEMENT CLIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CORD CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

POWER ON. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CHARGING / BATTERY STATUSBATTERY LEVEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

CHARGING CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

USING THE CHARGING CLIP TO CHARGE YOUR BUDS . . . . . . . . . . . . . . 15

DO NOT PULL CORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CONTROLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

PAIRING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

PAIRING WITH A BLUETOOTH ADAPTER . . . . . . . . . . . . . . . . . . . . . . 20

MULTIPOINT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

SMARTWATCHES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

WARRANTY, WARNINGS & SAFETY . . . . . . . . . . . . . . . . . . . . . . . . .26

UE Custom

English 3

QUICK START

REMOVE

ATTACH

Do not pull cord

UE Custom

4 English

Connection

“Power On”

4 SEC PUSHListen

for voice prompt

“Searching for

your music device”

“Headphones connected”

UE Custom

English 5

Cord management clips

Cord clip

UE Custom

6 English

Connect your buds to 2 devices simultaneously

Page 21

With complete remote controls

Page 18

Leave your phone behind & pair with your smartwatch

Page 23

SMARTWATCH

MUSIC + CALLS

MULTIPOINT

Remember up to 8 devices

Page 19

PAIRING

BLUETOOTH®

English 7

Step 3: Push on faceplate. Adjust seal.

Step 1: Insert monitors. Twist forward.

Step 4: Adjust cable. Wrap behind hear.

Step 2: Snap backwards. Lock into place.

HOW TO WEAR

8 English

UE Custom

CORD MANAGEMENT CLIPS

Before fitting, install the cord management clips to reduce the slack for a customized fit.

UE Custom

English 9

The cord management clips can be used in three ways to manage the length of your cord and find the right fit for you.

10 English

CORD CLIPUse the included cord clip to secure your buds to the back of your shirt.Long side of the clip on the outside of the shirt.

UE Custom

English 11

POWER ON

Pair buds to your device, play music, and try each size of eartip to find the best fit and sound performance.A proper seal is essential for you to fully appreciate the high quality audio of UE Custom.

From Off state push for 4 sec to pair.

From On state push 4 sec to power off.

Red/Green LED

Voice prompt:

“Searching...”

ON

Microphone

Push 1 sec push 4 sec push

Music & Calls

UE Custom

12 English

CHARGING / BATTERY STATUS

Charging the battery before use is recommended but not required . UE Custom ships partially pre-charged, however initial charge will vary.

Look for this Bluetooth headset battery status icon in the top right corner of your iPhone screen .

820=

HRS ON CLIP4

HRS PLAY TIME

1 HR PLAY TIME

MIN

HRS ON BUDS4

Q U I C K

CH

AR

GE

BATTERY LEVELYour UE Custom buds will announce an average battery level when you turn them on. Alternatively, an average battery level announcement can be triggered by pressing the Volume + or Volume - button when connected and not playing music.

UE Custom

English 13

LED STATUS

Red: Charging

Green: Charged (while charger clip is attached)

Red+Green Alternating: Pair Mode

No Light: Standby / Play Mode / Phone Call / Powered Off

VOICE PROMPT When not playing music, pressing ‘Volume + or Volume –’ will announce battery status.

MICRO USB CHARGING

The charging clip that came with your buds also acts as a charging dock. 2.5 hrs for full charge gives 4 + 4 hours of playtime. 20 mins charging gives 1 hour of play time. The clip can also be charged separately and used at a later time.

ARE THE BUDS ON?

IS THE BATTERY LOW?

In Standby* mode, push +, watch LED:

Single Green Flash = 10% or more battery remaining

Single Red Flash = Below 10% battery remaining

No Light = Powered off

* Standby Mode: Powered and notconnected to a device but not playing music or on a phone call.

14 English

RED LED = CURRENTLY CHARGING

GREEN LED = FULLY CHARGED

(with USB cable connected to a power source)

CHARGING CLIP

To charge your buds, securely attach the charging clip to the back of the controller and insert the micro USB end of your included cable into the bottom end of the charging clip. Plug the other end into any 5V 500mA USB power source. This charges both your buds and the charging clip simultaneously for extended listening.

UE Custom

English 15

4 HRS + 4 HRS

= HRS PLAY TIME

USING THE CHARGING CLIP TO CHARGE

In addition to using the USB charging cable, your charging clip can charge your buds without having to be connected to a power source . Your charging clip has an internal battery and circuitry that extends your play time by 4 hours . Simply attach it to the back of the controller and it automatically starts charging .

Every time you attach the charging clip it will reset your buds by turning them off. You may turn your buds back ON and continue to listen to your music while the charging clip is attached and transferring power .

Do not use your buds while the USB cable is plugged into a power source . Doing so could cause an electric shock if your power source develops an electrical fault.

16 English

REMOVE

ATTACH

ATTACHING & REMOVING THE CHARGING CLIP

Attach the charging clip by pushing it directly onto the back of the controller until you feel it click securely in place.

When removing the charging clip apply pressure to the top of the controller and separate it from the charging clip.

English 17

When removing the clip DO NOT PULL on the cord. Doing this may cause damage to your buds and will void your warranty.

DO NOT PULL CORD

18 English

ON

OFF

CONTROLS

Switch call to UE Custom

Redial

Mute & un-mute call

ADDITIONAL CALL COMMANDS

On center button When not on a call or playing music: activates Siri or Voice Commands

If you have a 2nd incoming call: On center button will answer 2nd call, hold active and switch between active and hold

Music & Calls

PUSH 1 SEC PUSH 4 SEC PUSH

English 19

1.

2.

With buds turned off, & within 1 meter (3 ft) of music device, push and hold center key for more than 4 sec until you see alternating red/green LED and a voice prompt saying “Searching For Your Music Device”.

On your phone/music device, turn Bluetooth on & have it search for Bluetooth devices.

3. Select "UE Custom"(enter passcode 0000 if prompted).

Voice prompt will say “Headphones Connected”.

If the pairing is not successful, switch off buds by pushing the center key for more than 4 seconds and repeat the steps outlined above.

UE Custom4.

5.

20 English

PAIRING WITH A BLUETOOTH ADAPTER

Place buds and device within 1 meter (3 feet) of each other.

Put the buds into pair mode as outlined on prior page.

If using BAU Universal Bluetooth Adapter put into pair mode also (see BAU manual).

Plug the Bluetooth adapter into the music device and play a song.

The buds and adapter will pair automatically (passcode of adapter must be 0000).

After successful pairing and connecting, the buds will say “Headphones Connected”.

1.

2.

3.

4.

5.

6.

English 21

MULTIPOINT

PAIRING WITH SEVERAL BLUETOOTH DEVICES

Multipoint enables you to simultaneously pair and connect your buds with two different Bluetooth devices. For example you can have your UE Custom buds connected to your laptop and your phone at the same time. You can listen to music from your laptop and are still able to answer an incoming call on your phone using your UE Custom buds controller. Pretty wicked, eh?!

UE Custom

22 English

MULTIPOINT

Pair your buds

to the first device .

Put your buds back in pairing mode and then hold down the center button .

Search and select your UE Custom buds on the second device .

UE Custom UE Custom

2.

3.

1.

English 23

SMARTWATCHES

With the right smartwatch you can leave your phone at home. Just sync music to your smartwatch and pair with your buds. Now that’s freedom!

NOTE: Some smartwatches have a weaker Bluetooth signal which may cause possible intermittent signal drop.

Works with smartwatches like:

APPLE MOTOROLASAMSUNG

1.

2.

UE Custom

UE Custom

24 English

LEDNOTE: Once your buds have been reset and you power on they will automatically go into pairing mode.

Select “Forget” or “Remove” from your device’s Bluetooth menu and pair again.

TROUBLESHOOTING

RESET

FACTORY RESET

English 25

SPECIFICATIONS

Bluetooth Version 4.1, Multipoint

Codec AAC, SBC, Modified SBC

Profile Handsfree, Headset, A2DP, AVCRP, SPP

Effective Range 10 meters (30 feet)

Play Time 8 Hrs* (4 hrs on buds plus an additional 4 hrs

with included charging clip)

Standby Time 110 Hrs*

AC Power DC 5V 500mA

Charging Time 2.5 Hrs

Quick Charge 20 Min = 1 Hr play time on buds + an extra hour

through charging clip

* Play time and standby time may vary due to usage conditions.

26 English

UE Custom

WARRANTY, WARNINGS & SAFETYFull warranty, care & maintenance details at:

www.uecustom.com/support

WARNING: Due to the isolating characteristics of these headphones do not use while driving, riding a bike or where vehicular traffic is present, or in any other activity where failure to hear surrounding sounds could be dangerous. Use of these headphones at excessive volumes may cause permanent hearing damage. Always turn the volume down before use. Take caution in regards to inserting objects into ear canal, use at own risk. Do not wear the device while it is connected to a power source driven from main 110V or 220V lines.

Copyright 2016 Logitech. Logitech, Logi and other Logitech marks are owned by Logitech and may be registered. All rights reserved. Jaybird, and the Jaybird logo are trademarks of Jaybird, LLC. Bluetooth® is a trademark owned by Bluetooth SIG, Inc. USA, and licensed to Jaybird, LLC. iPhone, iPad and iPod are trademarks of Apple, Inc., registered in the US and other countries and App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. in the United States and other countries. All other trademarks are the property of their respective owners. Manufactured under Freebit patent numbers EP2177045, US8630436, US8976995 and corresponding international patents. Assembled in Malaysia.

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