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www.siebelonmicrosoft.com

Microsoft’s Siebel ImplementationMicrosoft’s Siebel Implementation

Tom LucasJason McWreathMicrosoft Corporation


Current Siebel Deployment

Siebel 6.0.1.38Sales - 7,000+ users/quarterCall Center – 2,000+ users/quarterMobile ClientsWeb Services

Global deployment, including DBCS language supportSupports business processes

Account/Opty/Contact ManagementPipeline/Sales ReportingCustomer Care & Complaint Management


Current Topology

HQ – Replicated Environment

J apan – I sland ServersNo replication

DBCS Replicated Environment

DBCS Taiwan – Taipei1 – 4x-500MHz, 2GB App Server1 – 4x-500MHz, 4GB SQL Server

DBCS Korea - Seoul1 – 4x-500MHz, 2GB App Server1 – 4x-500MHz, 4GB SQL Server

DBCS China – Beijing1 – 4x-550MHz, 2GB App Server1 – 4x-550MHz, 2GB SQL Server

HQ - US1 – 4x-550MHz, 2GB App Server1 – 8x-700MHz, 8GB SQL Server

J apan1 – 4x-700MHz, 2GB App Server1 – 4x-700MHz, 4GB SQL Server1 – 4x-1.4GHz, 4GB SWS Server

2 – 4x-700MHz, 1GB Web Servers2 – 4x-550MHz, 2GB Terminal Servers

DBCS Replication Node - J apan3 – 4x700MHz, 2.5GB App Servers

1 – 4x-700MHz, 6GB SQL Server (3 Siebel DBs)3 – 4x-700MHz, 1GB Web Servers3 – 4x-1.4GHz, 4GB SWS Servers

6 – 4x-700MHz, 4GB Terminal Servers

GLOBAL – US1 – 4x-550MHz, 2GB App Server1 – 8x-700MHz, 8GB SQL Server

2 – 4x-550MHz, 1GB Web Servers7 – 2x-1.2GHz, 2GB SWS Servers

8 – 4x-700MHz, 4GB Terminal Servers

EMEA - UK1 – 4x-550MHz, 2GB App Server1 – 8x-700MHz, 8GB SQL Server

2 – 4x-550MHz, 1GB Web Servers15 – 4x-550MHz, 4GB Terminal Servers

ASIA - Singapore1 – 4x-700MHz, 2GB App Server1 – 4x-700MHz, 8GB SQL Server

2 – 4x-700MHz, 1GB Web Servers2 – 4x700MHz, 4GB Terminal Servers

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Challenges, Pain Points

5 distinct environments

11 total nodes

100+ servers in 7 data centers

Terminal, IIS, Application, SQL, File servers

Full copy replication

Regional needs

Organic growth


Next Gen Topology

latigid

ClariionSAN

Unisys Siebel SQL Cluster

*MS Confidential*Siebel 4.0, SEF 3.4, Analytics, SWS

Logical Topology for Production

CISCOSYSTEMS CISCOSYSTEMS CISCOSYSTEMS

Redline Web Compression Cluster

SEF | Analytics SQL Factory

SEF | AnalyticsDM NLB Cluster

SEF | Siebel DataStore

Analytics App Cluster

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Vantage Integration Cluster

CorpNet - Tukwila

Extranet - Tukwila

Siebel 4.0 Servers - BlueInformatica\Analytics Servers – GreenSWS Servers – OrangeSEF Servers - Violet

Siebel App Server Cluster

CISCOSYSTEMS

SWS ClusterSiebel Gateway / Resonate Servers

Siebel Remote Client Sync Servers

Siebel | Analytics | SEFWeb Cluster

SEF | ERS CorpNet Data Extract Yukon DTS Server

Analytics SAW Server


Upgrade & Deployment

Fusion

Consolidation

Unicode Conversion

Customizations

Performance Testing

WAN Performance


Key Wins

One homerun environment

Scale up consolidation

Outlook wrapper (Customer Explorer)

Unicode

Integrated reporting

Thin client WAN performance

Total hardware reduction (-60%)

Decreased DataCenter presence (1)


Key Technologies

64-bit SQL Server

Windows 2003 Server

Siebel 7.5.3.5

Siebel Analytics

Unisys

HP

RedLine

EMC SAN


Best Practices

SiebelSLA

SiebelAvail

Microsoft Operations Manager (MOM)

Application Security Assessment Tool (ASAT)

Data Enrichment Tool (DET)

24x7 Global Support


SQL Server Overview– Current

Siebel DB 250GB

8 X 700mhz CPU

8 GB of RAM

67% CPU Utilization during peak hours

28 Trans/Sec


SQL Server Overview– Future

Upgrade planned this October

Unisys with 16 procs and 64GB of RAM

SQL 64 – Native Access > 8GB


SQL Server Management

Backup Compression – SQLLitespeed70% size reduction70% faster time

Service Account Password ChangeUtility changes in memory cached password on SQL ServerNo need to cycle SQL to Implement

LogShipping for High Availability

Migrating to SQL Cluster in upcoming release


Performance Management

Memory is KingCaching of query plans and Data big boost to performance

Monitor Long Running QueriesDaily E-mail sent out highlighting performance for previous dayWebsite to monitor perf: http://siebelsla

Indexing strategy essential


Indexing ExerciseAnswer to Hands on Exercise

Index Used: Table: S_org_ext Columns: Name, Loc, x_prospect_flg 19204 Reads, < 1 second Table: S_addr_org Columns: x_addr1, Country 1.5 million Reads, 9 minutes

Table: S_addr_org Columns: Country, x_addr1 1.5 million Reads, 9 minutes


Key To Indexing in Siebel

Fast 40 Cursors Query needs to be tuned for fetch operationIndex on “Order BY” Columns to avoid need to return entire result set and sort resultsQueries with very non-selective search criteria just as fast as queries with very selective search criteria


Key To Indexing in Siebel

Avoid multi-table Sorts. Can not index “Order by” clause if it spans 2 tables

Leading Wildcard queries can be problematic

Optimizer needs to guess about selectivityIf optimizer guesses wrong you could be waiting for a while

please read (hidden slide) this template uses microsoft’s corporate font, segoe segoe is not a...

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