plenary 10 - nict digital transformation in the public sector by dato dr nor aliah
TRANSCRIPT
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DATO DR NOR ALIAH MODEPUTY DIRECTOR GENERAL (IC
GOVERNMENT CHIEF INFORMATION OFF
DIGITAL TRANFORMATION I
PUBLIC SE
Aspiration versus R
NATIONAL ICT CONFERENCE 2
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AGENDA
1. INTRODUCTION
2. BASELINE STUDY
3. PUBLIC SECTOR ICT STRATEGIC PLAN 2011
4. WAY FORWARD
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INTRODUCTION
OUR 2020 TARGET- High income
- Inclusive
- Sustainable
INCLUSIVENESS
HIGH INCOMEUSD15,000 per capita
SUSTAIN
QUALITY
OF LIFE
Enables all
communities to
benefit from the
wealth of the
country
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THE NATIONAL AGENDA
The Public Sector
plays a key role to
implementand support the
national Agenda
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NKEA CCI EPP8: E-GOVERNM
E-Counter
Paperless
Government
1MY Account
Availability:- 2012: 50% of services available online
- 2015: 90% of services available online
- 2020: 90% of services available online, 10% e-forms
Usage:
- 2012: 50% of total transactions online
- 2015: 90% of total transactions online
- 2020: 90% of total transactions online, 10% e-forms
By 2011: Digital document management system
established
By 2012: 70% of intra-government letters/memos,invitations, circulars and meeting minutes online
By 2012: 90% of meeting invites online
Establishment:
- 2012: 50% of all 18-above have account
- 2015: 100% of all 18-above have account
Usage of Value Added Services:
- 2012: 15% of registered users
- 2015: 30% of registered users
-2020: 50% of registered users
Total = RM211 Mil
1.Maintenance
2.Incremental Storage
3.Managed Lifestyle
4.Additional BB
Subscription & Mobile
Data
5.Info Government
6.Downloading Services,
National Archives and e-
Library
7.Transaction Fees (paid for
transaction over online,
mobile, kiosks)
8.Kiosk Connectivity
KEY INITIATIVES EXPECTED OUTCOMES REVENUES
O
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NKEA BUSINESS SERVICES
EPP2-1: GOVERNMENT SHARED SERVICES
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Reach criticalscale
Increase global
awareness
Enhance
credibility
Set up centralised government shared services centre
Facilitate discussions between GLCs and outsourcing
providers
Run trade missions to target markets
Subsidise certification programmes for companies and
professionals
Benchmark companies to increase transparency and
foster competitiveness
Launch global marketing campaign in target markets
IGrowth Levers Initiatives
1
2
5
6
7
8
Introduce policy incentives to encourage M&A
Increase dedicated sales representation in target
markets
3
4
US
Addition
4
Addition
USD661 m
Privateinvestment(2010-2020)
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The essence to any progress is meaningful delivery. The soul to any conversion and chang
results. The panacea for cynicism and scepticism is promised results and delivery. Meanin
delivery comes when we each recognise the responsibilities bestowed on u
Y.Bhg Tan Sri Mohd Sidek Hassan, Chief Secretary to the Government in The Star: Untying
Gordian Knot (January 1, 20
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WHERE ARE WE NOW?
BASELINE STUDY
- Online and e-counter services
- Data centers and network
COVERAGE
Online and e-counter services Data Centers and ne
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3 MAJOR FINDINGS:
Online and e-counter services
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Government Services: 65% Manual
Online Services: 35% Online
Paperless Government: 90% manual
1
2
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TRAN
SERVICES
EPP8 TARGET2012: 50% online
2012: 50% of total transaction online
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Top 10usage ofonline
services
3 MAJOR FINDINGS
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3 MAJOR FINDINGS:
Data centres and network
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Disparate Network
Infrastructure
1
89% has more than one link
90% has less than 2Mbps
bandwidth
Disparate Data Centres
and DRC
2
89% unclassified DC
11% tiered DC
32 DRC DC floor space = 306,934 psf
Inefficient IC
Man
3
19% has valu
53% DC has
33% of DC flutilised
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PUBLIC SECTOR ICT STRATEGIC P
5 PROGRAMS 6 POLICY TA
(2011 2015)
POWERING PUBLIC SECTOR DIGITAL TRANSFORMATION
1. Enhance Service Delivery2. Enhance Capacity and Capability
3. Enhance Performance Measurement
Capability
4. Connected Government
5. Sustainable and Resilient ICT
1. Towards zero face-to-face serv2. Towards paperless governmen
3. Inculcating information sharin
4. Cross agency collaboration tow
service
5. Government shared services
6. Skills and Expertise Internalisa
in the Public Sector
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PSISP: 5 PROGRAMS
ENHANCE SERVICE
DELIVERY
P1 Implement online services (myRakya
myWorkforce and e-Payment)
Public Sector Digital Document Man
Transport Intelligence System
Information repository on crime
ENHANCE CAPACITY
& CAPABILITY
P2 Public Sector ICT Skills Framework
ISMS ICT Compliance Audit Program
Public Sector ICT Specialist and 3R (R
Replace) Programme
ENHANCE
PERFORMANCE
MEASUREMENT
CAPACITY
P3
Public Sector Service Intelligence
Performance Measurement Tool for
Public Sector ICT Compliance Self As
4 Initiatives
3 Initiatives
3 Initiatives
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PSISP: 5 PROGRAMS
CONNECTEDGOVERNMENT
P4 Roll out Citizen Registry System
Roll out Business Registry Development of vehicle, student and
Public Sector Knowledge Manageme
SUSTAINABLE AND
RESILIENT ICT
P5 Government Unified Communication
Government Integrated Communica
Consolidation of Government Data CGovernment Disaster Recovery Cent
Deployment of mobile solutions and
ICT Security Compliance Scorecard
Business Continuity Plan for Agencie
Malaysia Public Sector Trustmark
4 Initiatives
7 Initiatives
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PSISP: 6 POLICY TARGETS
2011 2012 2013 2014 2
PT2: 70% intra-govt letters, memos,
invites, meeting minutes are online
PT2: 90% meeting invites online PT3: IA application for 1 citizen touch
point services
PT4: Service Intelligence establish
PT5: 200K users have access to 1UC
PT5: 20 agency tenancy in GDC
PT3: Development of
another IA application.
PT2: PS DDMS establish
PT5: Implement 1Gov*Net
PT1: 90% of govern
are available online
PT1: 90% of total tronline services are
PT3: 4 IA applicatio
PT4: Transport, edu
health intelligence s
PT6: 10% certified i
PT3: Development of
another IA application.16
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WAY FORWARD
VISION
Pervasive use ofa citizen centric
of-Government A
Public Service
MISSIONTo provide seam
services to the ci
and government
connected public
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PUBLIC SECTOR ICT STRATEGIC PLAN FRAMEWORK
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ST
DIR18
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CONCLUSION
Our Aspiration forSustainability and Resilienc
THAT is the REALITY of th
FUTURE
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aliah@mampu
gcio@mampu
THANK Y
mailto:[email protected]:[email protected]:[email protected]:[email protected]