PLM & MCAD Operation Support Services More than just maintenance!

http://www.visible-edge.com

Pro-Active Support for Windchill, Pro/INTRALINK, Creo, Pro/ENGINEER, SolidWorks & other PLM/MCAD Environments

On-Site or Remote Support – You Choose!

(Please see back page)

PreventativeSystem

Maintenance Support

Urgent Care

End-UserSupport

Includes 4 hours/month (additional time available at

the discounted price!)

Prevent system failures, data loss, and

lost productivity!

On-Site as needed for a low

Up-Charge*

*Minimum of 4 hours per on-site visit. Travel expenses may apply.

Visible Edge, Inc. 38 Technology Way, Millyard Technology Park, Nashua, NH 03060

Phone: (603) 595-1422, Fax: (603) 595-5677, Toll Free: 1-888-VIS-EDGE, mharwood@visible-edge.com http://www.visible-edge.com

Not just an Insurance Policy You always get service for your money!

Visible Edge, Inc. has come up with a low-cost alternative! We have an entire team of technical resources at your service

at a fraction of the cost associated with adding direct staff.

We are a Top PTC Authorized Training Partner

PTC Authorized Reseller Agent Dell Authorized Reseller

Mentor Authorized Reseller Agent Provider of Engineering & Design Services

Staffing Services Provider Provider of PTC Certified Consulting Services

PTC Certified Migration Partner PTC Certified Windchill Implementation Partner

Expertise with Creo

PDMLink ProjectLink

Pro/INTRALINK Pro/ENGINEER

Design Automation Remote Support

Integration requirements Assisting, training and supporting your team

What are the costs associated with…?

Not performing Pro-Active Maintenance on your systems? Finding, training, underutilizing or losing a senior support person?

Downtime while some unknown person overseas is trying to solve your problem? Duplicating support functionality that is available to you locally at a fraction of the cost?

The answer - More than necessary….

How it works Secure 4 hours of operations support per month at a significant discount and get additional hours of

support, on-demand, at the discounted price. A small pledge = BIG Savings! To add to the Urgent Care benefits, you can also use the time towards Pro-Active System Maintenance & other End-User

Support activities such as user and administrator mentoring. Support can also be provided on-site, as needed, for a small up-charge. The bottom line is that you can always receive services of value for

your money, even if you don’t have any support problems!

PLM & MCAD Environment and User Support Areas Include, but are not limited to Preventative System Maintenance, Post-Installation and Configuration Issues, User

Support and Mentoring, Process Improvement and Methodology Development, Project Management and Auditing, General System Support, Troubleshooting & Standards Development.

Compare our Support Services with the costs of the following internal support $System Administrator + $Database Administrator + $Network Administrator + $Business Administrator

= Big $$$,$$$’s

* Visible Edge, Inc. CONFIDENTIAL *

This document is for the sole use of the intended recipient(s). This document is confidential and may contain privileged Visible Edge, Inc. information. If you are not the intended recipient, or the employee or agent responsible to deliver this to the intended recipient, you are hereby notified that any use, disclosure, printing, copying, or distribution of this document is strictly prohibited. If you have received this document in error, please immediately notify the sender by telephone or email and destroy this document and any attachments.

Services Offered Post-installation operations support is available on an hourly basis. The major difference between our Operations Support Agreement and other Maintenance contracts is that our agreements can be used to secure non-emergency services. You can always get something of value for your money.

Urgent Care + Pro-Active System Maintenance + End-User Support

The following PTC Product modules are supported under this agreement. If you do not see a module of interest please inquire as we add to this list periodically. By default, this contract excludes new PLM implementations, migrations and upgrades between major versions. Programming services are also excluded. Specific services subject to change. Other terms and conditions apply. Supported PTC Modules (SolidWorks not shown but supported)

Windchill

• Pro/INTRALINK

• Windchill PDM Essentials

• Windchill PDMLink

• Windchill ProjectLink

• Windchill MPMLink

• Windchill PLM Connector

• Windchill Business Reporting

• Windchill Workgroup Manager for

• AutoCAD

• Autodesk Inventor

• ECAD

• SolidWorks

Mathcad

3D Design Extensions

• PTC Creo Flexible Modeling Extension

• PTC Creo Design Exploration Extension

• PTC Creo Options Modeling Extension

• PTC Creo Layout Extension

• PTC Creo Advanced Assembly Extension

• PTC Creo ECAD-MCAD Collaboration Ext

• PTC Creo Advanced Framework Extension

• PTC Creo Intelligent Fastener Extension

• PTC Creo Piping and Cabling Extension

• PTC Creo Harness Manufacturing Extension

• PTC Creo Manikin Extension

3D CAM Extensions

• PTC Creo Progressive Die Extension

• PTC Creo Expert Moldbase Extension

• PTC Creo NC Sheetmetal Extension

• PTC Creo Prismatic & Multi-Surface Milling Ext

• PTC Creo Production Machining Extension

• PTC Creo Complete Machining Extension

• PTC Creo Complete Mold Design Extension

• PTC Creo Computer-Aided Verification Ext

3D CAE Extensions

• PTC Creo Simulation Extension

• PTC Creo Advanced Simulation Extension

• PTC Creo Tolerance Analysis Extension

• PTC Creo Behavioral Modeling Extension

• PTC Creo Mechanism Dynamics Option

• PTC Creo Manikin Analysis Extension

• PTC Creo Spark Analysis Extension

• PTC Creo Fatigue Advisor Extension

• PTC Creo Plastic Advisor Extension

3D CAID Extensions

• PTC Creo Interactive Surface Design Extension

• PTC Creo Advanced Rendering Extension

• PTC Creo Reverse Engineering Extension

• PTC Creo Reverse Engineering Extension

* Visible Edge, Inc. CONFIDENTIAL *

This document is for the sole use of the intended recipient(s). This document is confidential and may contain privileged Visible Edge, Inc. information. If you are not the intended recipient, or the employee or agent responsible to deliver this to the intended recipient, you are hereby notified that any use, disclosure, printing, copying, or distribution of this document is strictly prohibited. If you have received this document in error, please immediately notify the sender by telephone or email and destroy this document and any attachments.

PLM Environment and User Support – Examples

Windchill & Pro/INTRALINK Post-Installation and Configuration Support

Install, configure & re-configure o PLM user files & new PLM builds o Patches to PLM software o Re-host databases to new servers o Configure to launch non PTC apps

Build, Create, Configure and/or Manage o New users to PLM environment o Create object initialization rules o Create object specific life cycles o Product templates o Library templates o Custom reports o Custom searches o Custom workflows o Release Schemes o Object types o Object versioning o Custom object numbering o New PLM folders o Domain level access controls o Indexing and notification policies o Attributes o Visualization

Backup Processes o Configure & monitor OS backups

• To Tape & To NAS o Test Disaster Recovery

• From Tape & From NAS o Backup - review log files o Purge / archive data

PLM database monitoring o PLM database performance tuning o Application Restart o Monitor Heartbeat o MethodServer Configuration o Log Files Analysis o Rotation of Log Files o Cache Size Reviews o Queue Management & Cleanup o Service Pack Installation - evaluate

External File Vaults o Configure vaulting & replication o External File Vaults Re-vault o Vault Folder count vs. DB File count o Cleanup Unreferenced Items o Disaster Recovery from online media o Disaster Recovery offline media

Windchill DS o DB Backup o Log files Rotation o Review Event /Failure Logs o Review/Install O/S Patches o Database Indexing Analysis o Implementation of New Indexes o Analyze Cache Memory Size o Modify Cache Memory Size o Disaster Recovery Testing o Disaster Recovery Testing Full

Apache o Application Restart o Backup o Review Log Files for Errors o Rotation of Log files o Monitor Heartbeat o Disaster Recovery Testing

CAD & ECAD Workers o Install latest supported version o Full System Backup o Monitor Heartbeat o Review Log Files for Errors o Cleanup Temp Items

Office Worker o Install latest supported version o Full System Backup o Monitor Heartbeat o Review Log Files for Errors o Cleanup Temp Items

Fast o Application Restart o Backup o Monitor Fast Indexing Queue o Monitor Fast Heartbeat o Rotate Fast Log files o Disaster Recovery Testing

Operating System Maintenance o Configure install of OS updates o Execute OS updates o Manage Client Access Licenses o Monitor Disk utilization o Manage Drive Partition sizes o Defragment Disks o Monitor CPU Utilization o Monitor Memory utilization o Monitor Network Performance o Review Event Logs o Setup and monitor OS backups

• To Tape & To NAS

Project Management and Auditing

o Audit of PLM installation and user base to establish needs and priorities.

o Development and maintenance of task list and schedule and other project management tasks

Oracle o Configure & monitor backups o To Tape & To NAS o Oracle Properties Review o Test Disaster Recovery o From Tape & From NAS o Review All Backup Logs o Export-Import of Oracle User for Windchill o Log Archival o Database tuning o Oracle Performance Monitoring o Review System Parameter Settings o Database Index Rebuilding o Database Indexing Analysis o Additional Index o Cache Properties

Process Improvement & Development o Automate installation scripts o Automate distribution of files o Review new PLM functionality o Planning the implementation of new PLM

functionality o Participate in PLM meetings o Develop best practices

User Support and Mentoring

o Answering PLM related questions o Assisting PLM administrators o Maximizing skills learned from training o Disseminate information about new

versions of PLM software

* Visible Edge, Inc. CONFIDENTIAL *

This document is for the sole use of the intended recipient(s). This document is confidential and may contain privileged Visible Edge, Inc. information. If you are not the intended recipient, or the employee or agent responsible to deliver this to the intended recipient, you are hereby notified that any use, disclosure, printing, copying, or distribution of this document is strictly prohibited. If you have received this document in error, please immediately notify the sender by telephone or email and destroy this document and any attachments.

MCAD Environment and User Support - Examples

Installation & Configuration Issues Install and configure o MCAD related files for new users o New hardware o New software build updates o New licenses o License borrowing

Distribute standard files to users o Config.pro o Plotter configurations o Start parts o + other

Configuration of o ModelCHECK o Pro/Batch o IGES/STEP/DXF file creation o MCAD/ECAD data transfer

Project Management & Auditing of tasks above

Determine environment needs o Audit of MCAD installation o Interview user base

Development & maintain o Task lists o Schedules o Other management tasks

Troubleshooting o Data storage & retrieval issues o Model regeneration failures o Licensing o Plotting & printing problems o Hardware performance issues o Software graphics issues

User Support & Mentoring o Answering MCAD questions o Assisting administrators

o Maximizing skills from training o Assisting in solving Pro/E

design/detailing issues

o Disseminate information about new MCAD versions

Process, Efficiency, Quality Improvement & Standards Development

Mentoring o Doc’s for MCAD/ECAD transfer o ModelCHECK usage o Interference checking o Batch IGES/STEP/DXF file creation o Pro/PROCESS for Assemblies o Mechanism Design o Mechanism Dynamics o MECHANICA/Simulate o Cabling o Piping, RSD o Pro/PROGRAM o Surfacing & ISDX o Component interfaces o Flexible components o Large assembly management o Family tables & tools & techniques

Streamlining of repetitive MCAD tasks o Use of mapkeys o Icons o Menu picks o Customization of MCAD Interface o Other new techniques and

capabilities for using MCAD

Development and modification of o Develop best practices o Standards for system usage o MCAD part and assembly libraries o Drawing formats o Symbol libraries & palettes o Start parts & assemblies o Standard drawing notes o Drawing templates o Component interfaces o Flexible components o Drawing tables for bills of material o Tabulated drawings o Scripts to automate tasks such as

installation of software or distribution of files

o Automation of product designs and drawings using advanced MCAD techniques.

Supply of Advanced Skill Sets for specific projects

o Surface development and cleanup o Photo quality rendering o Animation o Process documentation o FEA

o Optimization of designs o Mechanism Design o Cable Routing o Flat Harness Development o Wiring Diagram

o Schematic Development o Automation of Designs & Drawings o Parametric relations, etc.