The Plugged-In Manager: Bringing People, Process, & Technology Together

The Plugged-In Manager:Choices, Not Absolutes

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The Plugged-In Manager ThePluggedInManager.comTerriGriffith

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#PIMSCUIf you just look at this slide you might be thinking that Plugged-In means use every source of media available and I should have added Pinterest.

But thats not what Plugged-In means. Plugged-In means connected to your people, your technology, & your organization, all at once and in some appropriate mix. Not all at once. Not all equal. Appropriately mixed for your situation.2

DimensionsPracticesLevels3

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#PIMSCUPlugged-In is about how we mix together people, technology, and organizational process 3 Dimensions PTO some of you may know this as sociotechnical systems design3 Practices3 Levels

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Your Ideas Will Get More Traction

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Your Change Efforts Will Succeed More Often

#PIMSCUSanta Clara Will Do More For Students With The Resources We Have

#PIMSCUPlugged-InorDisconnected

#PIMSCUBut lets get warmed up. 8

AP Photo/Charles Rex Arbogast

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Zappos Warehouse

http://www.examiner.com/article/the-zappos-approach-to-employee-meetings

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Video Round

#PIMSCUhttp://www.youtube.com/watch?v=o4YvmN1hvNA

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Yutaka Tsutano flickr.com/photos/ivyfield/4731067532 CC by 2.0

#PIMSCUThe joy of something like an iPhone

Many people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us.

"iPhone 4 32GB Black" by Yutaka Tsutano (www.flickr.com/photos/ivyfield/4731067532) CC by 2.0, Derivative (?)

http://www.flickr.com/photos/ivyfield/4731067532Cropped left and right sides, blank space13

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#PIMSCUYour assessment is likely to be based on how well the situation managed the three dimensions, through three practices. Ill come back to them as examples.

People faculty, students, staff think about the knowledge, skill, ability and preferences and how they vary across your group.Technology An email, a shared documentOrganizational Process

Think about the first project you start after Dec 17.

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PeopleFaculty, Students, &/or StaffTechnologyEmail, Shared Doc, Group, SiteOrganizational ProcessDifferent Roles in the Project, Level of Control/Sharing

For Each New Project

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StopLook Listen

#PIMSCUYoure already doing the first one youve stopped and shown up here. 18

#PIMSCUYoure already doing the first one youve stopped and shown up here. Stop-look-listen = recognition

Looking and Listening think After Action Review plan to stop and consider your options across each of the three dimensions. Make it a standard practice rather than a post mortem

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AP Photo/Charles Rex Arbogast

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http://www.flickr.com/photos/46259794@N02/6296984273/sizes/m/in/photostream/

#PIMSCUThe fabled secret formula for Coca-Cola was changed, adopting a formula preferred in taste tests of nearly 200,000 consumers. What these tests didn't show, of course, was the bond consumers felt with their Coca-Cola -- something they didn't want anyone, including The Coca-Cola Company, tampering with.http://www.thecoca-colacompany.com/heritage/cokelore_newcoke.html

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I suspect that most of the people in this room understand that no single technology tool can be a success, no single organizational practice change can be a success. We need to design our work as a system.

Weve known this since the 1950s if not before. That said, the term sociotechnical systems -- thats what we call this mixing in academic jargon -- is not itself very plugged in. My colleagues and I are trying to provide an accessible way for all of us, individuals, teams, organizations, To mix human, technical, and organizational dimensions naturally24

#PIMSCUDuring the communication & collaboration task force work, we kept going back to the community to ask about needs, concerns, and ideas in general. I think we have 5 different town halls. In every instance we learned something. The side benefit was that the community was learning too.25

Stop & Think About Your ResourcesLook At The ResultsListen To Your ResultsB.U.I.L.D.E.R.p. 79

#PIMSCUExample in the book looks at a wiki implementation. Who can describe a wiki? In the googleverse, what looks like a wiki?26

Mixing

#PIMSCUThink of mixing as negotiating and youll get most of the idea. You have stakeholders, you have issues, and you have outcomes if you put a product or service together in a way that would get agreement in a negotiation I expect youll have success.

or think about it like a chocolate chip cookie27

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#PIMSCUJust like these ingredients on their own dont make a chocolate chip cookie

http://www.flickr.com/photos/14657061@N00/5606687561/sizes/m/in/photostream/28

http://www.flickr.com/photos/yto/6008588712/

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EmailCalendaringGroupsSites

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People, & Organization Process

How We Do Our Work

#PIMSCUMixing is a Kind of Negotiation

#PIMSCUJust for a StartStudentsFacultyStaffVisibilityLow??????HiSharingLow Hi

BUILDER

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#PIMSCUSharing is basically about getting other people on board, playing by the same rules, helping35

#PIMSCUHow about the experience you have with Zappos, the #1 rated on-line retailer

Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.Eventually this led to them running their own fulfillment center right next to UPS in Kentucky Its all about reliability and speed.

Random storage of items on human-sized racks random so people can quickly differentiate the product they are looking for as they reach the location.Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.Employee excursions from HQ to the Fulfillment center are vice versa

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http://blogs.zappos.com/blogs/zappos-family/2011/12/02/video-ad-winner-something-everyone

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#PIMSCUWere sharing here.38

#PIMSCU..well all be sharing as we Go Google.39

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#PIMSCUTractionChangeDo More3

#PIMSCUMore traction from the resources you have, better change design & management, more success overall41

TerriGriffith.com

ThePluggedInManager.com

TerriGriffith

#PIMSCUCall to action: I'd love you to read the book, I'd love you to review the book, I'd love you to subscribe to the blog, but more importantly I hope you will use and share these ideas to leverage what we do here.

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