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PMP Exam PreparationProject Quality ManagementSudhakar Reddy Kanchi M.Tech (IIT), PMP, ITILksreddy58@yahoo.com

1hjhgjghjgjhhjAgendaProject Quality Management ProcessesInputs, Tools & Techniques, Out puts for each processSample Questions

Reference: PMBOK v52Project Quality Management - DefinitionProject Quality Management includes the processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.

Project Quality Management uses policies and procedures to implement, within the project's context, the organization's quality management system and, as appropriate, it supports continuous process improvement activities as undertaken on behalf of the performing organization.

Project Quality Management works to ensure that the project requirements, including product requirements, are met and validated. 3PMBOK v5 Processes

4Project Quality Management - Processes

Every project should have quality management plan.

Project teams should follow quality management plan and should have data to demonstrate compliance with the plan.5Project Quality Management Processes (Rita)

6Quality Vs GradeQuality is the degree to which a set of inherent characteristics fulfill requirements.

Grade is a category assigned to products or services having the same functional use but different technical characteristics.

While a quality level that fails to meet quality requirements is always a problem, low grade may not be. 7Modern Quality Management Approaches (pg.229)Customer satisfactionPrevention over inspectionContinuous improvementManagement responsibilityCost of Quality (COQ)

8Quality Planning TermsGold Plating Giving the customer extras that do not add value to the projectMarginal Analysis The point where the incremental revenue from an improvement equals the cost to implement itKaizen Continuous improvement process to reduce costs and promote consistencyISO 9000 International standard to ensure that companies have quality procedures and that they follow them9Quality Theorists

108.1 Plan Quality Management is the process of identifying quality requirements and/or standards for the project and productdocumenting how the project will demonstrate compliance

118.1.2.2 Plan Quality >> Tools and Techniques >> COQ

128.1.2.3 .... >> Seven Basic Quality ToolsQuality ToolDiagram1) Cause and effect diagram: Also know as Fishbone diagram or Ishikawa diagram. Used for identifying root causes.2) Flow Charts: Also known as process maps. Useful in estimating the cost of quality.3) Checksheets: Also known as tally sheets, checklists. Useful in gathering data

138.1.2.3 .... >> Seven Basic Quality ToolsQuality ToolDiagram4) Pareto diagram: is a specific type of histogram, ordered by frequency of occurrence.5) Histograms: is a vertical bar chart showing how often a particular variable state occurred.

148.1.2.3 ....Plan >> T&T >> Seven Basic Quality ToolsQuality ToolDiagram6) Control charts: are used to determine whether or not a process is stable or has predictable performance.

Upper and lower specification limits are based on requirements of the contract.

Upper and lower control limits are set by the project manager and appropriate stakeholders to reflect thepoints at which corrective action will be taken to prevent exceeding specification limits.

7) Scatter diagrams: also known as correlation chart. Shows the relationship between two variables

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8.1.2.3 .... >> Seven Basic Quality Tools8.1 Plan Quality Management (Repeated)8.1 Plan Quality Management8.2 Performa Quality Assurance8.3 Control Quality is the process of identifying quality requirements and/or standards for the project and productdocumenting how the project will demonstrate compliance

178.1.2.7 Plan >> T&T >> Additional Quality Planning Tools

8.2 Perform Quality Assurance is the process of auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions (metrics) are used

8.1 Plan Quality Management8.2 Performa Quality Assurance8.3 Control Quality198.2 Perform Quality Assurance Data Flow diagram8.1 Plan Quality Management8.2 Performa Quality Assurance8.3 Control Quality

208.2 Perform Quality Assurance Quality Mgmt & Control Tools8.1 Plan Quality Management8.2 Performa Quality Assurance8.3 Control Quality

218.2 Perform Quality Assurance Outputs8.1 Plan Quality Management8.2 Performa Quality Assurance8.3 Control Quality

228.3 Control Quality is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes8.1 Plan Quality Management8.2 Performa Quality Assurance8.3 Control Quality

238.3 Control Quality Data Flow Diagram8.1 Plan Quality Management8.2 Performa Quality Assurance8.3 Control Quality

24SAMPLE QUESTIONS25THANK YOU26