pollard kmwi 2007 session a105
DESCRIPTION
Social Tools & Knowledge Sharing - KMWI presentation Nov-07TRANSCRIPT
Social Tools & Knowledge SharingDave PollardKMWorld & Intranets 2007 Session A105
The Value Propositions for KM
• Improve work productivity• Improve decision making• Increase capacities• Increase understanding of risk• Improve connectivity,
collaboration and knowledge transfer (strengthen relationships)
• Improve innovation
Social Networking Tools: Types• People-Connectors
(find and strengthen relationships)
• Social Publishing & Info-Sharing (publish, subscribe, discuss and link to what you know)
• Collaboration & Communication (connect and work together more powerfully)
• SNA/Sensor/GIS Mashups (use GIS or sensing technology to expand the functionality of any of the above)
People Connectors
• People-Finders (LinkedIn)• Social Network Mappers (InFlow)• Proximity Locators (DodgeBall)• Affinity Detectors (NTag)
InFlow (orgnet.com)
DodgeBall
NTag
Social Publishing & Info-Sharing• Journals (Blogs, Podcasts)• Social Bookmarkers
(Del.icio.us)• Photo/Graphics Sharers
(Flickr, SlideShare)• Memediggers (Digg, Reddit)• Product Evaluators (Wize,
ThisNext)• Personal Diaries (FaceBook)
Del.icio.us
Flickr
SlideShare (for .ppt, .pdf)
Digg
ThisNext
And of course, FaceBook
Collaboration & Communication• Wikis (FluWiki)• Forums (Yahoo Groups)• Project Collaboration
(BaseCamp)• Document Collaboration
(Google Docs)• Mindmaps (Freemind)• VoIP/Virtual Presence (Skype,
GoToMeeting)• Open Space / Peer Production
FluWiki
Yahoo Groups
BaseCamp
Google Docs
FreeMind
GoToMeeting
SNA / Sensor / GIS Mashups• Disease Outbreaks• Home Monitoring• Travelogues• Do-It-Yourself Social
Networking Applications?
Tracking Disease Outbreaks(a Nature Magazine / Google Earth mashup)
Keys to Success
• Experiment with pilot groups who ‘get it’
• Use simple, ubiquitous technologies
• Focus on real-time and just-in-time applications
• Use stories and future state visions to persuade CxOs
Impediments & Risks
• Security paranoia• Lack of urgency• Need for trust among
network members
10 Inexpensive Ways to Introduce Social Networking Tools to Your Organization1. JIT desktop videoconferencing for decision-
making and document editing by physically remote groups
2. Instant messaging pilot3. Google Desktop and other simple PCM tools4. A JIT canvassing system5. Self-managed “Know-who” directories6. RSS aggregator pages for specific CoPs7. Blogs for (a) SMEs, (b) CoP coordinators, (c) e-
newsletter editors8. Mindmaps displayed for real-time meeting
documentation9. Google Docs for collaboration with people
outside the organization10. Open Space event for addressing an
intractable organizational problem