polycom realpresence cloudaxis suite customer briefing … · 2013. 10. 5. · polycom at a glance...

Polycom® RealPresence® CloudAXIS™ SuitePolycom RealPresence CloudAXIS SuiteCustomer Briefing PresentationAugust 2013

© Polycom, Inc. All rights reserved.

Polycom RealPresence CloudAXIS SuiteCustomer Overview Presentation

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Target Audience This is an introduction to Polycom RealPresence CloudAXIS Suite for external customer audiences. In almost all cases, this content should not be customized.

The contents are designed to give the viewer a high-level understanding of the strategy for RealPresence CloudAXIS Suite deployments.• Overview – Communications over disparate networks are mission critical

Contents

Overview Communications over disparate networks are mission critical • Innovation – Customer at the center with focus on business needs• Strategy – Ubiquitous web and mobile communications on the device of choice• Solutions Snapshot – Powered by the Polycom RealPresence Platform for unsurpassed quality, scale, user experience, resiliency,

interoperability and effectiveness

Objectives of Presentation

• Provide an overview of Polycom’s RealPresence CloudAXIS Suite solution and its position in the market• Communicate high-level positioning of collaboration solutions and their fit within the unified communications market• Emphasize open standards and interoperability with 3rd party and existing infrastructure • Highlight top industry applications, the benefits of collaboration solutions, and customer successes within vertical markets• Review Polycom’s RealPresence Platform and surrounding layers of product solution portfolio

Expected OutcomeGenerate interest in how Polycom can meet business challenges by applying collaboration solutions. Follow-up and discuss the customer’s needs in more detail. More specifically focused industry solutions, applications and product presentations are recommended in follow up meeting.

P t B fitBecome more strategic to customers – as video becomes pervasive & mission critical business application as adoption increases Account Control & Customer Loyalty – Aggressively target RealPresence Platform customers – expand bridges call signaling firewall traversal

© Polycom, Inc. All rights reserved. 2

Partner Benefits Account Control & Customer Loyalty Aggressively target RealPresence Platform customers expand bridges, call signaling, firewall traversal and management licenses. Increase deal size and share of customer wallet – Platform selling will increase the overall % Polycom content in the customer sale

Top Questions to ask the customer covered in speaker notes

Agenda• Polycom at a Glance• The Changing World of Video Collaboration

D i f Vi l C i ti− Drivers of Visual Communications− Challenges for the Organization

• Polycom’s Vision− Bringing the Islands of Video Collaboration Together− Bringing the Islands of Video Collaboration Together

• RealPresence CloudAXIS Suite− Overview− The ExperienceThe Experience− Key Features− Business and Industry Vertical Applications

• Summary


y

Polycom at a Glance

US$1.4B Revenue in 2012US$728M in cash and investments

Financial Strength

StrategicPartnerships

7,000 partners40 Interoperable Microsoft Lync SolutionsRobust IBM and AT&T AlliancesMarket-Leading EcosystemMarket Leading Ecosystem

CustomerMomentum

415,000+ customers100% of the Fortune 10097% of the Fortune 50096% of the Fortune Global 10096% of the Fortune Global 100

IndustryMomentum

Polycom named Video Conferencing Leader in new Forrester Wave Report


The Changing World of Video Collaboration

Business Video• Room focused• Room focused• Meeting oriented• Directory

Personal• Relationship focused

Borderless Meetings• Interoperable• Meet-me oriented• Invitation

Polycom Innovation • Borderless• Open• CollaborativeRelationship focused

• Socially oriented• Buddy lists

Collaborative• Event focused

Collaborative Meetings• Participative• Workstream• Shared space

• Visual• Persistent• Virtual• Powerful

• Content oriented• URL/web

2012 2013


Drivers of Visual Communications

Mobile DeviceProliferation

Network Readiness Cloud Delivery Social

ConnectednessGeneration Raised on

Video

64MTablets Today

900MT bl t

3G $41BToday

$241BB 2020

800MUsers on Facebook

140M

3BHours of video

viewed monthly on YouTube

66%4G

Tablets by 2015

By 2020 140MOn video

chat by 201566%Mobile

Traffic 2015

WiFi


Challenges for the Organization

End User IT Administrators

• B2B/ B2C connectivity

• Point and click simplicity

M lti l i l iti ith

• Uniting disparate video islands

• Interoperability across networks and devices• Multiple social communities with

no single directory

• Multiple dialing plans

• Uncertain quality of experience

and devices

• Secure video collaboration

• Managed scalability

C i t t SLA d li• Uncertain quality of experience • Consistent SLA delivery

“What has held back pervasive videoconferencing in enterprises is the lack of an easy to use and easy to


What has held back pervasive videoconferencing in enterprises is the lack of an easy-to-use and easy-to-access solution that also delivers the security, reliability, interoperability and affordability organizations and services providers need to deliver video to the masses.” – Zeus Kerravala, ZK Research, October 8, 2012

Our VisionTo make video collaboration ubiquitous

Make video and voice collaboration simple to use d il bl t th h& Strategy and available to everyone through open,

standards-based software—delivered on-premises or from the cloud—that connects people securely across any network, protocol, application or device they want to use.


Polycom Unitesh I l d

Enterprise AEnterprise A

the Islands

Enterprise CEnterprise CEnterprise BEnterprise B

Enterprise A

Enterprise B

RealPresenceRealPresence®® CloudAXISCloudAXIS™™ SuiteSuite

Enterprise C

Enterprise B


Polycom Unitesh I l dthe Islands

Enterprise AEnterprise A

Enterprise CEnterprise CEnterprise BEnterprise B


RealPresence® CloudAXIS™ Suite

The world’s first breakthroughThe world s first breakthrough

pure software solution that

enables businesses to

collaborate with other

businesses – or individuals –

easily and securely,

independent of application,

system, or device.


RealPresence® CloudAXIS™ Suite

• High-quality B2B and B2C video collaboration extends

Extends secure enterprise-grade Polycom video collaboration to anyone with a browser and web camera

g q yRealPresence® Platform – the industry’s most interoperable, scalable, and secure UC platform

• Universal browser access enables users to simply join ideo collaboration meetings ith mobile and room s stemsvideo collaboration meetings with mobile and room systems

with just a browser inside or outside the firewall

• Industry’s first presence-aware global directory that integrates contacts from Skype®, GoogleTalk™, Facebook®integrates contacts from Skype , GoogleTalk , Facebookand displays presence status

• Simple click-to-connect convenience invites anyone by sending a URL link in an IM, email, or calendar invitation

© Polycom, Inc. All rights reserved. 13Polycom CONFIDENTIAL

Polycom® RealPresence® CloudAXIS™ SuiteImmersive

On the Go Conference RoomHome OfficeImmersive

TheaterWork Office

RealPresence® CloudAXIS™ SuiteRealPresence CloudAXIS Suite extends the RealPresence Platform

SOCIALVIDEO COLLABORATION

IM/PRESENCE MOBILITYWEBCONFERENCING

CALL CONTROL

BUSINESS APPS

Polycom® RealPresence® PlatformRealPresence APIs

Polycom RealPresence Platform

Video Content Video Content ManagementManagement

Firewall Traversal Firewall Traversal and Securityand Security

VirtualizationVirtualizationManagementManagement

Video ResourceVideo ResourceManagementManagement

Universal Video Universal Video CollaborationCollaboration


Core Networking & Security

Connecting People Globally with just a Click

Collaborate

L i

Invite


Login

RealPresence CloudAXIS Suite – Experience Overview

Customizable look and feel

Meeting Controls • Group Chat• Roster

End Meeting

look and feel

Content Sharing

• Menu

Session Recording

Email Invite

View Controls

Social Contact Directory with Presence

• Skype• GoogleTalk


• GoogleTalk• Facebook

Audio and Video mute

Making Collaboration Available to Everyone

Content sharing with just a click

All participants experience a

and can be initiated by anyone in the meeting

experience a secure, high quality experience


RealPresence CloudAXIS Suite – Key Features• Adhoc Meeting – IM online contacts for Meet

Now invite or click to Join a meeting• Scheduled Meeting – Auto generate

• Windows and Mac Support

• Browsers – IE, Chrome, Firefox, Safari (Mac only)

email/calendar invite with random VMR or use personal VMR

• Presence-aware directory for Facebook, Gtalk, and Skype contacts

• Standards – SIP, H.264 AVC High Profile, G.711/G.722, SIREN, BFCP

• Security – SRTP/TLS, HTTPS, Host and Participant passcodes

• Meeting Calendar – daily, weekly, monthly• Desktop Content Sharing• Controls – mute, video mute, layout

• Conference size – only limited by available MCU ports

• Transmit/Receive Video up to 720p/30 fps• Group chat and Roster control• Recording (with RSS)• Languages: English, German, Italian, French,

Spanish, Korean, Portuguese, Russian,

• LDAP/Active Directory support

• Plug-in Manager

• Software only – Intel 5500 or E5 Series server/VMware environment


Spanish, Korean, Portuguese, Russian, Simplified Chinese, Japanese server/VMware environment

Business Functions – Horizontal ApplicationsFacilities / CRE Sales ManagementHuman Resources Corporate Training

Talent Aquisition

Recruitment and HR professionals can

Manage Relationships

Account and channel management teams

Distance Learning

Training and development

Project Management

Facilities and real estate teams can easily share

assess candidates face-to-face regardless of

location to reduce time-to-hire and improve

onboarding.

maintain regular contact, review

opportunities and manage relationships with customers and

curriculums can be cost-effectively

delivered remotely by experts while increasing

interactivity and

blue prints with suppliers and remotely inspect sites to improve project cycle-times and

outcomes


gpartners.

yknowledge retention.

Enterprise Market - Vertical ApplicationsManufacturing EntertainmentFinancial Services Business Services

Client Services

Banks, insurance and brokerage companies

Video Interactions

Broadcasting, media and production

Consulting

Legal, accounting, IT and other consulting

Remote Support

Pharmaceuticals, textile, automative and

can add video to Internet and mobile service channels to enable face-to-face

interactions with

companies can invite celebrity guests and

viewers to remotely join a show or manage

castings and auditions.

firms can improve client service and shorten project lead times by creating virtual and borderless project

FMCG , manufacturers can get remote video support instantly from any supplier to reduce

downtime.


advisors.gp j

teams.

Enterprise Market - Vertical ApplicationsTransportation HospitalityEnergy Retail

Crisis Management

Oil and gas, mining and utilities companies can

Guest Services

Hotels, resorts, business and

Video Connections

Retail chains and on-line stores can quickly

Passenger Services

Railway, bus, cruise and and airport operators

rapidly respond to any situation by

collaborating with first responders, hospitals

and authorities.

conference centers can improve supplier

management and guest services by offering

video collaboration as a

invite people visiting outlets, Facebook or

web pages to connect live via video and solicit

direct feedback.

can differentiate themselves by offering new video collaboration services to passengers

and partners.


service.p

Public Sector – Vertical SolutionsEducation Government Healthcare

Collaborative EducationThe most innovative learning environments today provide

faculty and students the ability to

Collaborative Government Solutions

Explore new methods of working and collaborating across

Care Collaboration, and Wellness and Prevention

Reach across the continuum of care to connect patients andfaculty and students the ability to

be located anywhere, use any device, and use multiple

modalities for delivering and accessing content in a teaching

and learning environment

and collaborating across traditional jurisdictions and

sectors to identify, understand, and address emerging public

sector social problems –anywhere anytime anyplace

care to connect patients and providers in a seamless easy manner regardless of location


and learning environment. anywhere, anytime, anyplace.

Horizontal Applications & Vertical Specialization IntegrationEnterprise Verticals Public Sector / GEM Business FunctionsLegend

Customer Service

Di t

Financial ServicesVideo Banking

HealthcareCase Management

RetailVisual Customer Service

Manufacturing Financial Services Education

1

Distance Training

Project Management

ManufacturingTechnology Product Launch

Financial ServicesChannel Enablement

EducationDistance Learning

Business ServicesClient Consulting

Manufacturing Field Inspection

Government - JusticeCase Management

2

3 Management

Crisis Management

Client Consulting Field Inspection Case Management

Government-DefenseContinuity of Operations

Government Emergency Response

EnterpriseBusiness Continuity4

Supply Chain Management

Human Capital

ManufacturingAerospace Order Mgmt

Oil & GasEnergy Distribution

TransportationJust-in-Time

Talent Acquisition Training Human Resources

5


Human Capital Management

Talent AcquisitionHiring and Recruiting

TrainingOn-Boarding

Human ResourcesFlexible Working6

National Health Service (NHS) – LothianCustomer Application

Challenge• Patients need to consult securely with clinicians, remotely, without using special or dedicated

video endpoints

• Reduce cost and inconvenience of consultations and provide service to broader base of patientsReduce cost and inconvenience of consultations and provide service to broader base of patients

• Include video in normal business processes and applications

• Record consultations for compliance and training purposes

SolutionSolution• Polycom RealPresence Platform

• RealPresence CloudAXIS Suite

• RealPresence Recoding and Streaming Server

Expected Results & Benefits• Increased efficiency of clinicians and reduced inconvenience to patients

• Greater effectiveness of treatment and higher patient satisfaction


• Higher quality video experience, including shared content (test results, X-Rays, etc.)

• Expansion of video-enabled processes to more departments for additional savings

Summary

• Collaborate over video with anyone with a web browser and web cam with the same enterprise-grade secure meeting experience that all Polycomgrade, secure meeting experience that all Polycom solutions provide

• Bring video collaboration for web users together with room systems, immersive theaters, g y , ,desktops, tablets and smartphones

• Join presence-based users on Skype, Facebook, GoogleTalk into a secure video conference experience powered by Polycom

• Extend Polycom RealPresence Platform solutions to include B2B and B2C universal access and video collaboration


and video collaboration

Thank YouThank You


Backup Slidesp


Requirements for RealPresence CloudAXIS Suite

RealPresence Platform Component Minimum Version

Required

RealPresence Virtualization Manager (DMA) 5.2RealPresence Collaboration Server (RMX or 800s)Max number of participants in a meeting is limited only by number of available MCU ports

7.8

RealPresence Access DirectorRealPresence Access Director Either Access Director or Acme Packet SBC required for far end NAT traversal

2.0.4

OptionalRealPresence Resource Manager Required for instances where Access Director or RealPresence Mobile are included or for 7 1Required for instances where Access Director or RealPresence Mobile are included or for managing other endpoints

7.1

RealPresence Mobile 2.3Polycom Recording and Streaming Server (RSS 4000)To enable recording through the RealPresence CloudAXIS web interface it is 8 5


To enable recording through the RealPresence CloudAXIS web interface, it is recommended that RSS 4000 be deployed in the network

8.5

CMA 4000 and VBP are not directly supported in a RealPresence CloudAXIS deployment

RealPresence CloudAXIS Suite Server Requirements

Server Ram (GB) CPU (speed) vCores (#) Storage (GB)

E i P t l 82.5 GHz Intel Xeon 5500 Series or greater

8 50Experience Portal 8g

2 GHz Intel Xeon E5 Series or greater8 50

Scheduling Portal 82.5 GHz Intel Xeon 5500 Series or greater2 GHz Intel Xeon E5 Series or greater

8 100

Note: Equivalent server configuration can be used.

VMware Requirements• vSphere 5.x• One or more EXSi 5.x hosts to run the RealPresence CloudAXIS Scheduling and Experience portals• VM high availability (HA) is required if the solution needs to be replicated for high availability• vCenter is not mandatory (but required for VM HA and for vApp)


• The solution will be delivered via a vApp .ova package for each of the RP CloudAXIS server components

RealPresence CloudAXIS Suite Web Client SupportWindows Requirements

• Windows XP, Vista, 7 or 8• Intel Core 2 DuoIntel Core 2 Duo• 2.5 GHz • 2GB RAM

Mac Requirements

• OS X Snow Leopard 10.6, OS X Lion 10.7, or OS X Mountain Lion 10.8• Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor 2.5Ghz• 2GB of RAM

Browser Requirements• Internet Explorer 8 or later• Firefox 11 or later• Chrome 11 or later


• Chrome 11 or later• Safari 5.0.6 or later (Mac only)

New Polycom Video SmartStart Offers Enabling Everyone to Work from Anywhere

Turnkey. Simple. Breakthrough Price.y p g


Polycom Video SmartStart Offers Now You Can…

1. Purchase our complete RealPresence®

video solution— Polycom® RealPresence®

Platform + RealPresence® CloudAXIS™ +Platform + RealPresence® CloudAXIS + Implementation, Maintenance and Adoption – as a single solution offering

2. Solve your problems—interoperability, y p p ysecure access and BYOD challenges—to help your colleagues get business done and save money

3 B fit f l CAPEX i i3. Benefit from lower CAPEX pricing – over 50% lower price

4. Benefit from OPEX model that offers low monthly payments of ~$10 per user


monthly payments of ~$10 per user

Three New Offers

VideoVideo SmartUpgradeSmartUpgradeVideoVideo SmartStartSmartStart 500500VideoVideo SmartStartSmartStart 100100 Video Video SmartUpgradeSmartUpgrade

For existing customers with an RMX who want all the benefits of RealPresence

Video Video SmartStartSmartStart 500500

Ideal for customers who are new to video or interested in adding multi-vendor support

Video Video SmartStartSmartStart 100100

Ideal for customers who are new to video or competitive displacement opportunities

CloudAXIS Suite, video expansion to web/mobile/desktop, virtual meeting room simplicity, and SVC efficiency

g ppto an existing Microsoft Lync/ IBM SameTimeimplementation, or for competitive displacement opportunities SVC efficiencyopportunities


RealPresence CloudAXIS SuiteExtending RealPresence Platform to provide B2B/B2C

E t l / I t l U ti b id f W b M bil D kt d R• External / Internal Users meeting on a bridge from Web, Mobile, Desktop and Rooms

• RealPresence CloudAXIS portal for Adhoc and Scheduled meetings with social contacts presence-aware directory

SIP/H.323 or RealPresence CloudAXIS

Shared workspace Kiosks

RealPresence Platform RPAD, RMX, DMA

Lync Endpoints2

RealPresence CloudAXISon virtual server

Off net Client

3

1

1Employees with BYOD Laptops

2

Skype, Gtalk, FB


Employee with BYOD

2Employees from guest locations

3B2B: Clients / Partners/ Customers

polycom realpresence cloudaxis suite customer briefing … · 2013. 10. 5. · polycom at a glance...

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