PolyPhone

The Windows Client for Aastra MX-ONE TSW/TS

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PolyPhone

Features

Softphone

VoiP + Video via SIP

Controls HW-phones via TSAPI, TAPI and CSTA

Licensing, Callstates, Profiles provided by RemoteAgent Server

Microsoft Windows Application (.NET 2.0)Windows 2000, XP, 2003, 2008, Vista, 7

Features

Profiles: Intelligent call routing based on caller, date, time, weekday

SMS sending: Central SMS-Gateway

Integration to SW-Environment: DDE http-request Keystroke

Flexible GUI Size flexibility Modern appearance Background pictures and colors Buddy Window appears embedded or separately or docked Allows simple implementation of future services

Graphical User Interface (GUI)

Graphical User Interface (GUI)

Often used functions for left-and right handed people

SIP

Acoustic Echo Cancellation Voice Activity Detection Comfort Noise Generator Automatic Gain Control

CODECs

Audio G.711 a-law G.711 u-law G.723.1 G.729 iLBC GSM 6.10

Video H.263 H.263-1998 H.264

Integeration with Plantronics and Jabra headphones

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Phonebooks

Many data sources supported

Unlimited no. of books (theoretical)

Powerful search algorithm

Speech recognition SAPI 5.0 only English by Microsoft for free

Strong number analysis

Web-Phonebooks

International Web Reverse Search !!

Phoenbooks - Types

File: supports simple CSV-files

Central: supplied by RemoteAgent Server source is file or LDAP

MS Outlook Contact: select a public or private contact folder from the MS Outlook dialog.

MS Outlook Addresses: enter the name of an MSOutlook-Address Book

MS Excel: enter the name of an MS Excel file (.xls / .xlsx)

SQL: connects to any Microsoft SQL-database

Lotus Notes Contact: enter the name of a Lotus-Notes-Contact folder or keep it empty to access the personal folder

LDAP: connects to any LDAP-server Web: http-phonebooks – have an additional Dial-button David: a David Contact folder (by Tobit)

e.g. \\SERVER\DAVID\ARCHIVE\GROUP

ODBC: connects to any ODBC-database (MySQL, Oracle, …)

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Phonebooks - Search

Search for names and numbers. Search in string Match case Search immediately

after each keystroke „Best Match“

to find the „closest“ contact

Example: +420 261 30 303 calls you

MS Outlook – Contacts & Address books

Local or Public Contacts

Creates a local copy. Even public contacts are available when you are not online.

Synchronisation at startup (optional)

Strong search algorithmn

Contact pop up at incoming or outgoing calls

MS Outlook - Out of Office

Synchronisation with MS Outlook Out-of-Office text

MS Outlook - Calendar

Calendar symbol in the Buddy field when Buddy has an apointment

„Show time as“ appears when hoovering

Click to get even more information

Click to get pop up window of the appointment(if allowed)

Dialling in 2 steps 1. Search for name or number 2a. Click on the underlined number link 2b. …or select the number and click on the Dial-button

Phonebooks - Web-Phonebook

1

2a

2b

Automatic contact recognition

Phonebooks - Web-Phonebook

Heuristic name/numberrecognition

Phonebooks - Web-Phonebook

Web books configuration Examples:

http://www.tb-online.at/index.php http://www.herold.at http://www.directories.ch/weisseseiten http://www.dastelefonbuch.de

Integration work long list of popular web phonebooks in help file available

Web Phonebook Parameters

or by distributor (if knowledge available) or by .

Phonebooks - Fields

Connect to any SQL LDAP, ODBC, MSAccess, MSExcel database

Simple configurationSelect fields via mouse, no previous knowledge of database structure needed

Supports multiple phone fields

Phonebooks - Contact Data

Treated as internal numbers: Intern Queue

(ACD or Operator)

Treated as external numbers: Business Mobile Home Fax

Phonebooks - Contact Data Options

Options are available whenever a name is assigned

  Icons (from left to right):

Outlook Contact Outlook Calendar Presence Information Data Duplicate Street Map

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Phonebooks – Street Map

One click to open map Google Maps or other internet address services

Buddies - Symbols

Incoming call (flashing)

Call in progress

All lines free

Diversion

Presence information

Calendar

PolyPhone Client is logged on

ACD-group, Operator queue, ...

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Buddies - Configuration

Customizable no. of rows &

columns window size dockable to desktop Icons Call state colors Background colors Background picture Forecolors Font Picture appearance Option-icons (on/off)

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Buddies – All Communications

Realtime view shows all queued callers

Several Realtime views in parallel

Pick out known VIP callers

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Journal

Missed calls are marked Sorting and filters Copy name/number to Clipboard Export to MSExcel

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SMS Sending

Multi Receivers

Simple resend

Large SMS gets splitted

Follow up

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Communications – Instant Messages

Sending IM to any PolyPhone user

Conference chatting

Sending pictures & files

Proprietory format, but can be expanded to other IM services

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Simplified Client Roll-out

Assign the user names to extensions (Server)

PolyPhone Clients will start up with zero configuration

due to automatic service detection

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Software Update

Two Modes Automatic: check at start up Manual

Hotfixes get downloaded and installed by simple button click

Can be enabled/disabled by administrator

No time consuming updates by engineers anymore

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Technical Requirements

PolyPhone is a .NET application and needs the Microsoft .NET Framework 2.0 or higher (3.0, 3.5, 4.0)

.NET 3.5 SP1 is part of MS Windows 7

Min. requirements1,5 GHz, 512 MB RAM, Storage: 100 MB (incl. .NET-framework)

Operating systems (32-or 64 bit)MS Windows XP SP2, MS Windows Vista, MS Windows 7

Supported standardsSIP, TSAPI, TAPI, LDAP, ODBC, SQL