portfolio committee on public service and administration
DESCRIPTION
PORTFOLIO COMMITTEE ON PUBLIC SERVICE AND ADMINISTRATION. Thusong Service Centres Connectivity SITA’s State of Readiness 19 June 2013. TABLE OF CONTENT. Purpose Critical Success Factors Progress on Current Project Project Budget Challenges Recommendations. - PowerPoint PPT PresentationTRANSCRIPT
PORTFOLIO COMMITTEE ON PUBLIC SERVICE AND ADMINISTRATION
Thusong Service Centres Connectivity SITA’s State of Readiness
19 June 2013
TABLE OF CONTENT
Purpose
Critical Success Factors
Progress on Current Project
Project Budget
Challenges
Recommendations
2
PURPOSE OF THE THUSONG SERVICE CENTRES
The Thusong Service Centre is a one stop service centre to deliver essential
and integrated government services to the citizens of South Africa, primarily in
the rural communities
3
CRITICAL SUCCESS FACTORS FOR THE THUSONG SERVICE CENTRES
4
SUCCESS FACTOR RESPONSIBILITY
Ownership, business model and organisational structure
DPSA
Facility readiness (access, building, power, water)
DPSA
Trained THUSONG resources DPSA/Participating Government Departments
Government User requirements specification and government orders
DPSA/Participating Government Departments
Due diligence SITA/DPSA
Network connectivity and Technical infrastructure
SITA
Operational and maintenance cost
DPSA government order
5
• The Thusong Virtual Private Network Project commenced in 2008.
• The original scope of the Thusong VPN project was to provide connectivity for 140 Thusong sites in nine provinces.
• After a due diligence exercise and an assessment to determine the site readiness, only 123 sites were ready for installation.
• 17 sites were excluded due to building and service (power/water) issues and building renovations.
• 27 sites in Gauteng are placed on hold.
• To date a total number of 91 of the 96 sites allocated to SITA has been completed at 8 provinces (excluding Gauteng).
•
PROGRESS ON CURRENT PROJECT
PROJECT BUDGET
CAPITAL EXPENDITURE: Once off payment
Description Invoiced Amount Paid by DPSA
Total amount Invoiced to DPSA for the installation of WAN & LAN Infrastructure at Thusong Centres from 03-03-2009 to 31‑03-2011.
R 35 478 805.95 R 34 937 418.96
6
CHALLENGES IN THE THUSONG SERVICE CENTRE CONNECTIVITY PROJECT
Outstanding operational costs
No Signed Service Level agreements
No instruction for the continuation of connectivity services
Generally low level of communication from Thusong Centers regarding technical
problems (training)
Proper user requirements and resources
Access to buildings
Reporting structure
7
RECOMMENDATIONS
The following factors play a significant role on the implementation of the Thusong Service
Centre connectivity and therefore the following are recommended:
Pricing
• Reduction of connectivity costs and tariffs for government Project Sponsorship/ Championship
• Revised governance and program ownership is required Completeness of buildings
• Ensure building readiness before connectivity of TSCs to avoid delayed the commissioning of the sites
8
STATE OF READINESS cont.
SITA’s capacity to deliver timeously• The underpinning contracts that enable the tasking of supporting service providers to
complete the work speedily are in place or almost concluded
E-government initiative• SITA is rolling out smart-forms (electronic/ e-forms) that will enable citizens to apply for
services online• Citizens without access to internet services can then access those forms through the
TSCs• To date 37 forms for services have been completed including those for the Departments:
• Labour (25),
• Transporting (1)
• Human Settlements (8)
• Basic Education (3)
• SITA is only awaiting the completion of back office processes by respective Departments
to activate the forms online
9
Thank you