porto seguro presentation 2019 - amazon s3...baby in car –our call center operator suggests that...
TRANSCRIPT
1
Porto SeguroPresentation 2019
2
Index
1 – About us
2 - Differentials
3 – Results and Progress
4 – Forward-looking
3
1. About us
4
Launch Credit Card
History
History and Companies of Porto Seguro
Launch of Azul
New Business Lines:
Life and Pension, Health,
Portopar (Asset
Management),
Consortium*,
PortoSeg (Financing)
Partnership with
Itaú
Health for Pet,
Porto Faz, Bioqualynet,
Oxigênio (accelerator)
and Acquisition of
Auto Portfolios
(Chubb and AIG)
Mr Abraão Garfynkel
bought Porto Seguro
from Bradesco
* Pool Financing for Cars and Houses
44th
Insurer
4th
Insurer
Foundation
App ‘Trânsito +
Gentil’, ‘SOS Link’
and cooperation
agreement with
Travelers
(CONECTA)
Over the last 70 years Porto Seguro has been recognized by its entrepreneurship and high quality services, responding rapidly to the changing environment ...
5
Who we are
Structure and Services
1st Non-life and 4th
largest insurer
group in Brazil
8 Million Clients and 18
Million covered items
Business and Market Position
R$18 Billion
Total revenues
13K employees
35K independent
brokers
13K
exclusive
service
providers
43 Million
inbound calls /
year
1.3 Million home
repair services /
year
2 Million
roadside
assistance
services / year
3.6K Itaú banking
branches (bancassurance
distribution agreement)
R$18 Billion
Market Cap
Market leader in Auto,
Homeowner and
Landlord Rent
Guarantee Insurance
… resulting in the largest non-life insurance group in Brazil underpinned by a robust operational structure, serving about 8 million clients and roughly 18 million covered items
6
Portomed (HMO)
Porto Seguro
Cia de Seguros (Auto, P&C, Financial Risks)
*Controlled by
Jayme Garfinkel
Free Float
Azul Seguros(Auto)
PSIUPAR 71%
Porto Seguro
Health Insurance
Porto Seguro
Life and Pension
Porto Seguro
Uruguay(Auto, P&C, Financial Risks)
Portoseg(Consumer Finance and
Credit Card)
Portopar(Asset Management)
Porto Seguro
Consórcio (Pool
Financing Auto /House)
Health for Pet
Carro Fácil(Long term car rent)
Insurance Financial Services General Services
Porto Seguro
Dental
Porto
Capitalization
Itaú
Unibanco 43%Porto Seguro
Controllers* 57%
29%
Porto Seguro
Surveillance
Free Float Shareholders Breakdown(March, 2019)
Porto Seguro
Medical Services(Bioqualynet, ASO)
Porto Serviços(Call center, sales support &
Business accelerator)
Businesses Organizational Structure
Porto Seguro
Atendimento
Porto Investimentos(Investments)
Itaú Seguros de
Auto e Residência
CrediPorto Promotora
de Serviços
Porto Renova(Recycle and Dealer Car
Parts)
23%
41%
29%
6%
2%
Brazil EUA Europa Ásia Outros
The Company consists of insurance, financial and general services business lines - Garfinkelfamily holds control and Itaú Unibanco is a strategic shareholder
7Source: Susep / Porto Seguro
* Market Share Health + Dental available until Dec/2017
Portfolio of Products
P & C
10.1%
2.6 million
Market Share
Insured Items
R$ 1.5 billionWritten Premiums
Health + Dental3.2%
791 thousand
Market Share*
Insured Members
R$ 1.5 billionWritten Premiums
Life
2.5%
8.0 million
Market Share
Insured Members
R$ 798 millionWritten Premiums
Consortium
1.7%Market Share
R$ 297 Million
Revenues
143 thousand
Clients
Client’s
average
expenditure
In number
of houses
2nd3th
5.5 million
R$ 10 billion
Auto
27.8%Market Share
Vehicles
Written Premiums
55%# of Total Revenues
# of Total Revenues
# of Total Revenues
# of Total Revenues
# of Total Revenues
8% 8% 4%
Credit Card
2.3%
2.2 million
Market Share
R$ 1.3 billionRevenues
Units
# of Total Revenues
7% 2%
Main Products (2018)
Insurance Non-Insurance
2nd
Diversified top-of-mind portfolio leading in the auto, homeowner and landlord rent guarantee insurance products, posing a significant market share
8
Strategy and Positioning
Strategy
• Focus on retail (individuals and
SME´s) and diversified ‘small’
risks
• Detail-oriented view,
understanding the
particularities of each business
• Deliver high value added solutions
for customers
• Brand segmentation to improve
services provided to client’s
demands
• Differentiated pricing and
risk selection
• Seeking growth which
results in a sustainable
profitability
• Provide great experiences to
customers and brokers with
a ‘personal touch’, even in a
digital environment
• Successful strategies are proved
in the long term
• Innovation and entrepreneurism
are key to our growth
• Brokers are essential for
our success and market
development
Our strategy is build on strong relationships, delivering valuable services and focusing on the broader needs of our customers throughout their lifetimes
2.Differentials
10
2018 2017
17ºInsurance and
Financial Services715 638 12%
18º Retail 656 688 -5%
19º Tourism 518 427 21%
22º Car Rental 461 418 10%
25º Healthcare 441 413 7%
Segment Variation (%)US$ Million
Brand 2018 2017
1º Financial Services 29.788 28.196 6%
2º Financial Services 22.603 22.113 2%
3º Beverage 16.964 16.040 6%
4º Beverage 11.319 11.200 1%
5º Financial Services 10.140 10.327 -2%
US$ MillionBrand Segment Variation (%)
Brand Value
Source: Interbrand (2018)
Most Valuable Brands in Brazil
Porto Seguro is the 17th most valuable brand in Brazil and the 1st in insurance
11
Auto Insurance
Besides the auto insurance,
offers several additional
services to vehicles,
residences and people
Auto Premium
Product focused on
luxury cars with exclusive
services and special
benefits (e.g. concierge)
Auto MulherExclusive services
and benefits for
women
Auto JovemUse of telematics for
young people (between
18 and 24 years)
Auto SeniorFocused on
customers over 60
years of age
Azul Seguros
Auto InsuranceAuto insurance with
basic coverage
Itaú Seguros
Auto Insurance
Mostly offered to Itaú
clients
Brand Segmentation in Auto Insurance
Porto Seguro
Traditional Products
The only insurance company in Brazil that offers different value proposition throughout three brands - specific products for distinct customer´s needs and preferences …
12
Azul Leve
Azul Auto Roubo
Azul Master
Porto Seguro Moto
560k insured vehicles (+13% vs. 2018)
Loss Ratio below 50%
Coverage flexibility (Theft, Collision, Third Party)
Payment flexibility (80% of Azul Leve clients pay
in 10 instalments)
Low cost products
Untapped market and low product
cannibalization
Brand Segmentation in Auto Insurance
Affordable Products
… in addition, it enables us to enlarge insurance penetration – the affordable products already represent 10% of our insured fleet
13
333 Porto – Client remembers Porto
Seguro in emergency situation
Anhangabaú Flood – Porto Seguro
Service provider helps people and
saves non-insured flooded cars
Baby in car – Our call center
operator suggests that the client
breaks the car window to save the
baby
Calling the boss – agent calls the
client’s boss to explain that she would
not be able to work due to a car
accident
Customer Services
Most beloved Brazilian insurance
brand (O Estado de São Paulo)
Most reliable Brazilian insurer (IBOPE +
Seleções Magazine)
Most remembered brand by costumers
in the insurance category (Folha de São
Paulo)
17th most valuable brand in Brazil
(Ranking Interbrand)
Awards Received in 2018 Services Stories
Top customer services, going the extra mile to exceed customer expectations
14
Broker Assistance
Our broker engagement makes the difference to foster growth - Independent brokers dominate Auto, P&C and Health segments in Brazil whilst Internet is still not relevant
Participation of brokers on sales in Brazil
Auto80%
P&C75%
Health93%
Brokers in Porto Seguro
High satisfaction
rates about Porto
Seguro
Represent over
90% of our sales
force
89 8879
70 65
41
14
2 26 25
6
10
5
9 10 155
29
49
81
USA Italy Germany Brazil Spain France UK
Brokers+Agents Bank Channel Alternative Channel¹
Channel Distribution by Country(Life and Non-Life Products, % premiums)
¹ Sales by Internet, phone, e-mail and commercial partnersSource: McKinsey Research 2015 / Porto Seguro
Key Relationship Elements
• “Open doors” policy
• Monthly meetings with Porto Seguro leaders (CEO, officers and managers) and nationwide brokers
• Operations support (mobile, website development, advertisement and training)
• Business office room (used by 30% of brokers)
• Brokers Portal that integrates information, sales and auto service
• PortoServ (polices renewal services available for brokers)
15
Entrepreneurship and Innovation
- 1982: Anti-theft devices (tracking)
- 1984 Anti-theft system (“vacina”)
- 1985: Launch of 24h Call Center
- 1987: Brake Light
- 1994: Kit lanche (Snacks for Clients)
- 1997: Porto Seguro Residence Services
- 2001: Auto Jovem
- 2003: Launch of 24h Automotive Center
- 2004: Porto Palm (Previous Inspection);
333-PORTO Campaign
- 2007: Launch of Porto Seguro Credit
Card (loyalty program)
- 2008: Help/Assistance by Bike
Timeline – Innovative Solutions
1981----------------------------1990 1991----------------------------2000 2001----------------------------2010 2011-----------------------------2018
- 2016: Affordable products (auto insurance); Porto
Oxigênio (Business Accelerator)
-2017: SOS Link
-2018: App ‘Trânsito + Gentil
Innovative developments have been generating a sustainable competitive edge and higher clients retention ratio
16
Sophisticated Risk Selection and Pricing
Driver Profile
Accurate risk analysis
questionnaire
Telemetry
Customer behavior analysis
Automotive Material Parts
Biggest Brazilian automotive
parts purchaser
Track DeviceHigher recovery rates of stolen cars
(more than 200 thousand traced vehicles)
Claims Inspection
Proprietary budget and risk
analysis system
Exclusive Service Providers
Fist-rate quality service and
assistance on claims inspection
Auto
Porto Seguro: 52.7%
(-11.5 p.p.)
Market (ex Porto): 64.2%
P&C
Porto Seguro: 28.7%
(-8.7 p.p.)
Market (ex Porto): 37.4%
Loss Ratio
Porto vs. Market (2018)
Health
Porto Seguro: 78.9%
(-4.5 p.p.)
Market: 83.4%
Source: Susep/ANS
Au
to C
laim
Pro
ces
s
One of the lowest loss ratio in the market, bolstered by a sophisticated risk selection and pricing discipline
17
Cross-Selling
Sales expansion of complementary products: Auto + Credit Card; Auto + Homeowner; Credit
Card +Theft Insurance
Usage of the power brand to launch innovative products and tap into new market niches:
Health for Pet, Carro Fácil, Porto Faz, etc..
Profitability
Business risk reduction: know-how of the insured clients base (Credit Card , Financing, Landlord
Rent Guarantee insurance)
Scale gains through synergetic (interconnected) products : Costs saving through the acquisition
of car parts from Porto Renova
Retention
Focus on long term relationship: High service level based on “personal touch” and differentiated
loyalty programs that offer price discounts on the insurance policies
Segmented Solutions (services, prices and specific groups): Auto Jovem, Auto Mulher, Azul Auto
Roubo, Azul Leve, etc.
Additional offers for Brokers: focus on advisory, new sales opportunities and additional income
Relations between products
Integrated Business Model
The integrated business model goes beyond insurance, raising both clients and brokers retention rate, leveraging cross–selling and enhancing profitability
18
3. Results and Progress
19
Executive Summary - Operational Results 1Q19
1 Taking insurance written premiums and pension contribution into account2 Represents the revenues of Financial Products: Consortium, Credit Card, Financing and Asset Management3 Represents the revenues of Services: Mobile Operator, Surveillance and Monitoring Services, Medical Services, H4Pet, etc
Revenues by Business Lines (R$ Billion)
12.8 13.7 14.3 14.8 15.5
1.11.2 1.3
1.51.7
0.50.5
0.60.7
0.7
2018
16.2
20152014 20172016
15.514.4
17.017.9
CAGR: 6%
Insurance and Pension¹ Financial Businesses² Services³
5%
12%
13%
3.8 3.8
0.4 0.4
0.2 0.2
1Q18 1Q19
4.4 4.4
-0.2%
Total revenues remained stable in the quarter (vs. 1Q18) – although the Health and Financial Risks segments grew double digit, other relevant products such as Auto, P&C and Credit Operation have shown results below historical average
20
Combined Ratio 1Q19* (%)
Insurance Results - Main Results 1Q19
Insurance Written Premiums
Breakdown (%)
Insurance Premiums Growth¹ (%)
1Q19 vs. 1Q18
¹ Insurance Premiums and Pension Gross Funding/ ² Insurance Combined Ratio/ ³ G&A Ratio/ 4 O.E Ratio (Total other operational revenues and expenses / earned premium)*As of 2018, adjustments were made in our financial statements as a result of the Initial Hiring Costs, which are now recorded as Deferred Acquisition Costs (DAC), following the same appropriation system of the results according to the term and risk. Thus, we adjusted the 2018 and beyond numbers in the Press Release (pro forma) to maintain the same historical basis of comparison
Auto
P&C
Pension
-1.8%
Life
Health + Dental
1.9%
11.6%
7.0%
-3.3%
1.9
0.9
CR² 1Q19CR² 1Q18 O.E.4
-0.195.2
Taxes
-0.8
G&A.³
93.2
0.1
Loss
Ratio
Commission
68.1 67.2 66.3 65.7 65.2 63.6
8.8 8.5 8.7 9.2 9.8 10.6
8.6 9.3 9.4 9.8 9.8 9.6
5.4 5.2 5.6
10.5 10.9 10.7 10.0 10.0 10.63.9
2014
4.1
2015
4.8
2016 2017 1Q192018
Health
P&C
Life
Other
Auto
88.7%
95.2%93.2%
87.1%
1Q18 2Q18
91.4%
86.9%
91.7%
3Q18
93.0%
87.8%
4Q18
89.6%
1Q19
Combined Ratio Amplified Combined Ratio
Combined Ratio Insurance
The combined ratio increased 2 p.p., due to the higher loss ratio and commission costs, yet partially compensated by the decrease in the administrative expenses ratio
21
Consolidated Results - Insurance Net Income and ROAE
Results (R$ Million) and ROAE Insurance (%)
178 170
137
212202
15.7%
13.7%
9.9%
14.6% 15.4%
1Q161Q15 1Q181Q17 1Q19
Net Income ROAE (%)
Despite of the challenges faced in the first quarter of 2019, the insurance profitability has demonstrated one of the highest results over the last years
22
Insurance Results - Main Results 1Q19
Auto
Premiums (R$ Million)
Health
Premiums [R$ Million)
P&C
Premiums (R$ Million)
Life
Premiums (R$ Million)
• Market Share* -0.3 p.p. (vs. 1Q18)
• Price Adjustments due to reduction in losses of theft and robbery frequencies
• Insured fleet +300 thousand vs. 1Q18
• Price adjustments boosted growth
• Focus on small and medium enterprises (SME’s) has shown positive results and attractive growth potential
• Porto Homeowner grew 13% (vs. 1Q18), leveraged by sales campaigns and reformulation in assistance plans
• Itaú Homeowner decreased 4%, mainly due to lower sales through the bank channel
• Porto Commercial declined 8%
• Growth influenced by the products Individual Life and Travel insurance
• New initiatives, such as enlargement in coverage, acceptation of new professions, expansion of trainings for brokers and commercial campaigns
2,405 2,361
1Q18 1Q19
-1.8%
323 362
1Q191Q18
+12.0%
350 356
1Q18 1Q19
+1.9%
195 208
1Q18 1Q19
+7.0%
*Source: SUSEP
The insurance products Porto Homeowner, Health and Life have presented greater growth in premiums (+13%, +12% and +7%). However, Auto lost market share by 0.3 p.p., but at the same time added 300 thousand extra vehicles to the insured fleet (vs. 1Q18)
23*Source: CETIP
Insurance Operational Results
Porto Seguro Operational Performance vs. Interest Rates (%)
12.5%
8.6%
91.0%
1Q09
89.2%
12.7%
1Q10
100.1%
90.6% 91.6%
11.2%
97.3%
1Q11
93.2%
10.2%
7.0%
1Q12
97.5% 12.1%100.6% 99.1%
1Q13
98.8%
92.3%
1Q18
94.1%
10.3%
95.2%
1Q14
90.4%
99.4%101.2%
98.9%
14.1%
1Q16
92.4%90.3%
1Q15
88.7%
6.7%
89.6%
6.4%
1Q191Q17
Combined Ratio Amplified Combined Ratio Annualized Average CDI*
In 2018, Porto Seguro has reached the best operational result since the last 10 years, even with the falling interest rates – Along the years, the combined ratio has shown stability
24
Historical Loss Ratio – Auto
Historical Loss Ratio - Auto
60.5%
57.0% 58.1%60.1%
53.3%
58.2%
10.3%12.1%
14.1%12.7%
6.7% 6.4%
1Q151Q14 1Q16 1Q17 1Q18 1Q19
Average: 58.9%
* Quarterly Average CDI, annualized Source: CETIP
Annualized Average CDI* Loss Ratio
The Auto loss ratio in 1Q18 was exceptionally low, so an increase in the ratio was expected for this quarter (1Q19), which ended up occurring in greater intensity due to heavy rains and increased collisions
25
Insurance Results - Administrative and Operational
Expenses
G&A¹ + O.E² Ratio – Porto Seguro
¹G&A = General and Administrative Expenses (Excluding profit sharing)²O.E = Other Revenues – Operational ExpensesPS: As of 2018, adjustments were made in our financial statements as a result of the Initial Hiring Costs, which are now recorded as Deferred Acquisition Costs (DAC), following the same appropriation system of the results according to the term and risk. Thus, we adjusted the 2018 and beyond numbers in the Press Release (pro forma) to maintain the same historical basis of comparison
Insurance G&A and Other Operational
Expenses (O.E) – (R$ Million)
522 501
8488
606
1Q18 1Q19
589
-3%
G&A.¹ O.E.²
18.9%19.5% 19.2%
1Q14 1Q15 1Q16
19.5%
1Q17
16.8%
1Q18
16.1%
1Q19
-3.1 p.p.
Efforts to generate more efficiency have led to a nominal reduction in G&A + O.E. ratio in 1Q19 – over the last 3 years, the intensification in the usage of technology and adjustments of processes resulted in a decrease of more than 3 p.p. in the consolidated administrative and operational expenses ratio
26
Investments Results - Investments and Allocation – 1Q19
¹ Futures exposures included
Allocation¹ (ex-Pension Funds)Quarterly Performance
Revenue from Investments Assets(R$ Million)
Net Asset Value(R$ Billion)
141 160 150 160 164
66 3586 60
95
-28
88
132107
302
3Q181Q18
23
2Q18
155
1Q194Q18
273
378
331
9.1 8.6 9.5 9.6 9.7
4.7 4.74.9 4.9 5.0
2Q181Q18 3Q18 4Q18 1Q19
13.8 13.314.4 14.5 14.7
Insurance Others Pension Funds Other Assets Pension Funds
62.0%52.0%
44.0%38.0% 41.0%
7.0%
7.0%
7.0%8.0% 7.0%
26.0%36.0%
44.0%48.0% 47.0%
3.0%
3.4% 1.8% 2.5% 3.2% 2.5%
4Q18
3.0%
1Q18
3.0%
2Q18 3Q18
3.0% 3.0%
1Q19
Equities
Corporate Bonds
Inflation-Linked Bonds (Tips)
Floating Rate Notes
Fixed Income2.3%
1.5% 2.0% 2.6% 2.3%
151
101
134
95
165
146
98
128
166
154
2Q181Q18 3Q18 4Q18 1Q19
Nominal yield (ex-pension funds)
% of CDI (ex-pension funds)
% of CDI (pension funds included)
The result on financial investments was positively affected by the performance of inflation-linked bonds and fixed income, and to a lesser extent, by variable income assets – the quarterly profitability reached 2.3% (154% of the CDI - ex-Pension)
27
Consolidated Results - Net Earnings and ROAE – 1Q19
ROAE (%)
* For the calculation of the financial result, the effective tax rate was applied, while for the calculation of the operating result, the difference between the net profit without business combination and the net financial result of the effective tax rate were considered** Profitability of the Company’s businesses with adjusted capital (w/o surplus capital) and considering an investment return of 100% CDI
Net Income* (R$ Million)
136 108 125191 165
142 227 193
196
135
15.9%
19.7% 18.9%
22.5%
17.6%
3Q181Q18
387
2Q18 4Q18
278
1Q19
300335 318
+8%
ROAEFinancial Result Operational Result
20.9 21.0
15.917.6
1Q18 1Q19
+0.1 p.p.
+1.7 p.p.
ROAE Adjusted (%)** ROAE (%)
Net earnings leveled up 8% (vs. 1Q18), whereas ROAE reached 17.6% in the quarter – the increase in the quarter is mostly due to the higher performance of Financial and Services Businesses, as well as the increased financial result
28
Net Earnings (R$ Million) and Historical ROAE (%)
131153 147
108
153
231 240216
278300
16.4%16.8%
11.8%8.5%
12.5%
17.8%
16.8%
13.8%
15.9%
17.6%
1Q131Q111Q10 1Q181Q12 1Q191Q14 1Q15 1Q16 1Q17
CAGR: 9.6%
Net Earnings ROAE (%)
Porto Seguro has delivered solid results and achieved a consistent profitability, even in unfavorable economic periods – the net earnings have grown 10% YoY since 2010, showing that the profitability in 1Q19 was 3 p.p. higher than the historical average
Consolidated Results - Historical Profit and ROAE
29
Stock Variation
¹Ranking based on Negotiability Index, which takes into consideration the number of trades and the trading volume at B3 / Source: B3, Bloomberg
76 76 73 71 70 69 68 69 68 68 70 67 67
Performance PSSA3 vs. IBOVESPA(Last 12 Months)
Multiples (03/31/2019)
Negotiability Ranking¹ from PSSA3 on the Market(Accumulated Negotiability 12 months)
Evolution Shareholders of PSSA3 (Since
IPO)9
positions
higher
Type of Investor Mar-19 Nov-04
Individual / Legal Entity 11,621 2,243
Institutional Investors 914 70
Total 12,535 2,313
Number of Investors
*From November 2004 (IPO) until April 2019 Source: Porto Seguro
14.5 x
Price Earnings
2.3 x
Price Book
Market Cap
R$ 17.4 Billion
R$ 53.93
Stock Value
PSSA3 IBOVESPA
677% 301%
Historical Variation* PSSA3 x Ibov
18.2%
12.9%
Mar-18 May-18 Jul-18 Sep-18 Nov-18 Jan-19 Mar-19
PSSA3
IBOVESPA
Since IPO, our stock value has more than doubled Ibovespa – Moreover, the number of investors has strongly increased and our negotiability ranking has enhanced as well
30
• The real estate usage was optimized
(ex. home office, call center and
~R$100 MM in properties offered for
sale, R$ 23 Million sold in 4Q18)
Initiatives in 2018
• Capex reduction of 36% or
151 R$ MM (vs. 2017)
• Extra dividends paid with a value
of R$ 1.5 Billion in 2018
Capital Base
• Reducing capital surplus from 47% to
40% from the adjusted shareholders
equity (vs. 2017)
% Distribution of Dividends (Payout)
60.0%50.0%
35.0% 35.7% 40.0%
111.0%
8.8% 4.4% 3.7% 3.4% 4.6% 8.6%
2013 2014 2015 2016 2017 2018*
Payout¹ Dividend Yield²
¹ Total Dividends Paid (Dividends + Net Interests on Capital) divided by Adjusted Net Income
² Dividend yield in relation to Stock Price (Total Dividends paid Divided by Stock Price on the last day in the period)
Increased dividend payments and thoughtful usage of our real estate have right-sized the Company’s balance sheet
31
4.Forward-Looking
32
Portfolio diversification
and cross-selling
Opportunities and Challenges
Source: Porto Seguro
Acceleration in
digitalization
Expansion of insurance
penetration
Increase operational and
capital efficiency
Development of the new
businesses in our portfolio
New Auto positioning
implementation model and
nationwide-expansion
Relentless focus on developments to increase our competitive advantages and seize market opportunities
33
Insurance Penetration by Country (2017)
Insurance Industry Penetration
Brazilian Insurance Penetration by Product
2006
2.8%
Chile4.9%
USA
7.1%
Canada7.2%
Spain5.4%
Italy
8.3%
France
9.0%
UK
9.6%
Germany
6.0%
South Africa
13.8%
China4.6%
Japan
8.6%
Australia
5.8%
30%25%
12% 10% 10%6%
Insurance Penetration- Brazil *
2017
4.0%
Insurance Market CAGR (2007 - 2018)
Pension 13.0%
Dental 11.6%
Homeowner 12.6%
Life 10.9%
Health 9.7%
Auto 9.2%
Market 10.7%
*Overall written premiums as % of GDP, excluding Capitalization and Health Medical Operator segments
Source: Swiss RE
Top Insurance Products Development
The Brazilian insurance penetration rate increased, but it is still relatively low compared to developed (and some emerging) economies
34
The significant vehicle growth potential in Brazil tends to benefit the Auto insurance industry in the long run
0
1.000
200
400
600
800
2008 109 11 1512 13 201714 16
+60%
0%
Source: Brazil Data - – IBGE, DENATRAN; USA Data - United States Census Bureau, Bureau of Transportation Statistics
Vehicles per 1,000 Inhabitants
•Mature markets, such as USA, Canada, Germany, France and UK have presented little to no growth in vehicle penetration
•There is still a significant growth potential for vehicle penetration in Brazil:
• Penetration level (~300 vehicles / 1,000 inhabitants) is significantly lower than mature markets (~850 in USA)
• Steady growth of the last 10 years expected tocontinue for the following years
• Even after the economic crises and new trends such as Uber, penetration has increased in Brazil
Main Components for Growth - Auto Insurance Industry
~3x
35
50.634.0
1.9 14.7
15.2
14.3
0.5
0.4
65.8
48.3
2.4
15.2
23%
30%
22%
3%
Total Light Vehicles Heavy Vehicles Motorcycles
Non Insured (Million) Insured (Million) Penetration
Source: Susep; Autoseg; Anfavea; Empresômetro
Main Components for Growth - Auto Insurance Industry
3.5
3.0
2.3 2.1
2.62.7
0.2 0.2 0.1 0.1 0.1 0.1
1.61.4
1.2
0.9 0.81.0
2013 2014 2015 2016 2017 2018
Light Vehicles Heavy Vehicles Motorcycles
24.829.4
32.4 33.3 32.634.7 35.8
2012 2013 2014 2015 2016 2017 2018
Auto Insurance Written Premiums (R$ Billion)
Auto Insurance Penetration (# vehicles) Brand New Vehicles Sales (# vehicles; million)
The auto insurance market remained resilient during the crisis - the current car sales rebound associated with the low penetration rate offer good opportunities for the sector
36
Industry Auto Loss Ratio vs. Interest Rates¹
Source: SUSEP / CETIP ¹Annual average Loss Ratio and CDI for each 3 years period
70%
71%
64%
65%
62%
64% 61%
18%19%
13%
10%
9%
12%
6%
00-02 03-05 06-08 09-11 12-14 15-17 2018
Loss Ratio Interest Rates
Loss Ratio Market Behavior - Auto Insurance Industry
Along the years, the fluctuations in interest rates have been relevant to the industry price adjustments, leading to a strong correlation with the loss ratio
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National Footprint – Auto Insurance
Source: Susep
NORTH
NORTHEAST
MID WEST
SOUTHEAST
SOUTH
2008 2018 Var. p.p.
15.1% 17.1% +2.0 p.p.
2008 2018 Var. p.p.
12.4% 21.7% +9.3 p.p.
2008 2018 Var. p.p.
20.2% 27.8% +7.6 p.p.
BRAZIL
2008 2018 Var. p.p.
27.4% 34.9% +7.5 p.p.
2008 2018 Var. p.p.
5.2% 15.3% +10.1 p.p.
2008 2018 Var. p.p.
9.4% 18.8% +9.4 p.p.
Regional Market Share – Porto Seguro (Consolidated)
Porto Seguro is already amongst the top auto insurance positions in all regions of the country – however, there is still growth potential, especially out of São Paulo
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Digital Transformation
Self-handling
Services
+ 1 Million of users
downloaded our APPs
(Auto, Health, Credit Card
and Consortium)
Chatbot
Innovation on Customer
Services (e.g. searching
for hospitals network,
claims status and
payments follow-up)
Broker’s program that works
especially on sales arising
from the internet, focusing
on new customers attraction
OnCorretor
Broker's digital inclusion
program to professionalize
the sales actions through
the internet
Multichannel
Health for Pet
Auto Homeowner
Travel
Insurance
Motorcycle
Process Improvement Sales by Internet
Capitalization in digital technology will enhance customer experience, create valuable support for brokers and improve efficiency
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New Businesses
Businesses under Development and Initiatives
Source: Porto Seguro
Carro Fácil45 Million
More than 3 thousand
Revenues
Active Contracts
+202% vs. 2017
H4Pet23.5 Million
More than 30 thousand
Revenues
PETs
+46% vs. 2017
Porto Faz19 Million
87 thousand
Revenues
Services provided in 2018
+52% vs. 2017
Increase scale gains
Optimize process
Improve communication
and positioning
Optimize process
Develop a sophisticated
digital delivery platform
Innovate the process of
buying services
Scale-up by cross-selling
Capturing opportunities and developing non-mature businesses
40
Key Takeaways
Insurance market in Brazil is still under-penetrated, creating relevant long-term growthopportunities
Many business lines enable us to innovate, differentiate and exceed client expectations (eg.Financial Services , Auto, etc..)
The ongoing portfolio diversification through higher growth in businesses with bettermargins should help to increase results
Adding up the operational efficiency gains to our differentiated pricing and risk selectionallows us to strengthen our competitive advantages
Economical volatilities, like fluctuation in interest rates, can be offset by improvements inoperational results – proved by long term results
Valuable brand, solid relationships and emphasis on customer-oriented services lead tosuperior profitability
Digitalization can provide unique customer experiences in the future
The company has shown to be resilient over the years, delivering good results even inunfavorable economic periods
The untapped market opportunities aligned with our initiatives to improve insurance products, expand diversification and operational efficiency can lead to better profitability in the years to come
41
Contact
Investor Relations Department
Alameda Barão de Piracicaba, 618
11th floor
Campos Elíseos
01216-010
São Paulo, SP, Brazil
Phone:
(55 11) 2393-7092
(55 11) 2393-7093
E-mail:
www.portoseguro.com.br