POSB Automated Teller Machines in Singapore

IE2150 Human Factors Engineering Project by

Fu HaidongLin DiLin YingnanZhang Qi

keypad Advantages:

• Fast

• Accurate

• Compatible color chosen for command keys

Disadvantage:

• Same shape for all the command keys

• Unable to differentiate colors under dim environment

Card Reader

Disadvantage:

• Easy to insert card in the wrong way

• Worries about cards being eaten up by the machines

• Tend to forget to take card after transanction

YES69%

NO31%

Have you ever insert ATM in the wrong way or not sure of how to insert a card

YES 44%

NO56%

Do you feel secured when you key in your PIN in the public?

Personal Identification Number (PIN)

Disadvantage:

•Violate the security purpose

•Difficulties in memorizing PIN

YES 67%

NO33%

Do you feel secured when you key in your PIN in the public?

YES 36.3

%

NO63.7

%

Have you ever encounter the situation in which you cannot recall your password?

New keypad design

1 2 3

4 5

0

8 97

6

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Features of the new keypad1. New number key color ---orange 1

2. Different shapes or orientations for command keys

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3. Carved number and fonts on the keys2