positive organization development
DESCRIPTION
Workshop presented at the #2012waic conference - Ghent, BelgiumTRANSCRIPT
i
Ai and the emergence of Innovation-Inspired Positive Organization Development David Cooperrider and Lindsey Godwin
Trends in OD Today
Problem solving
Organizational Diagnoses
Root Causes of Failure
Needs Analyses
Threat Analyses
“At work, I have the opportunity to do what I
do best every day.”
<20%
We are seeing a NEW path….
Organizational Intervention
Organizational Innovation
Fields Informing iPod A Time for Re-‐thinking Human Organiza<on
and Change
Strengths-based
Management Positive
Psychology Positive
Organizational Scholarship
DESIGN THINKING
Biomimicry & Sustainable
Value Creation Social
Constructionism
Appreciative Inquiry and the New Model of Positive Change
Next Generation Action Research
IPOD Formative Strands, Values, and Knowledge Base for a
New Model of Change
“AI” and Three Early OD Values • Spirit of Inquiry
• Collaborative Creation • Positive Assumptions of Life
Innovation & Design Thinking
(theory of change)
Biomimicry & Sustainable Value
Creation
Positive Organizational
Scholarship Positive Psychology
Strengths-Based Management
Relational Constructivism
Appreciative…
…Inquiry & Change
A Double Helix of: Appreciation & Inquiry Model of Change
1. Elevate-and-Extend
2. Broaden-and-Build
3. Establish-and Eclipse
Part 1: The Appreciative Mindset: The Elevation of Strengths
1. The New OD
2. The Exponential Inquiry Effect
3. Making it Work:
Bringing the Language of
Strengths to Life
Part 2: The Multiplication Mindset: Creating Configurations of Strengths
4. The Omnipresence of Strengths
5. The Establish & Eclipse Theory of Positive Change
6. Facilitating the Open Strengths Organization
7. IPod’s Double Contribution to Corporate Strategy
8. Harnessing the Magic of Macro
Part 3: The North Star: Positive Institutions for the Spread of Strengths
9. Sustainable Value: Open-Innovation Approach to
Sustainability
10. The Expanding Agenda for IPOD Values, Theories and Many
Applications
The AI 4-D Model for Strengths-based Change
Discovery “What gives life?”
The best of what is. Appreciating
Dream “What might be?” Envisioning
Results/Impact
Design “What should be –
the ideal?” Co-constructing
Destiny “How to empower,
learn, and improvise?” Sustaining
Affirmative
Topic
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What is Design?
“Designing renders visible our hopes and dreams, it is the first signal of human inten9ons.”
-‐-‐William McDonough
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The Future of AI… as DESIGN ing
Points of Departure: 1. Managing as Designing—What Might We
Learn from Architects, Ar9sts, Fashion Designers, IT Designers, Product Designers, etc.
2. Advances in Apprecia9ve Inquiry with IDEO—America’s Top Design Firm
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Let’s Look at World Class Designing in Action
1. Nightline’s Design Challenge to IDEO
2. Ai Summit With Cleveland -‐-‐700 people designing new customer
prototypes
IDEO Under the Nightline Spotlight: How Does Innova<on Happen?
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Learning From Designers
v Design is about Legacy leadership.
v It is a way of knowing…Designers see and observe everything from the perspec9ve of possibility…even failure, mistakes, waste. The world is not a “problem-‐to-‐be-‐solved” but an invita9on to create with all the “crea9ve materials”
v Designing is en9rely collabora6ve— with one difference. It always starts with designing something of value “externally” for the customer, or the world
v Con9nued-‐à
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Learning from Designers
v Involves both liquid and crystal states: Crea9vity unleashed with deadlines. Rapid prototypes set into mo9on and refined in the real world.
v The crea6vity involved —the methods, design tools, etc—when used religiously and strategically (not sporadically) creates the las6ng pa<erns or culture of innova6on and collabora9on that companies today are aching for.
v Its HOT…innova9on is in. Its FUN.
v It’s the future of strengths-‐based Change —designing products, customer experiences, organiza9ons
• World-wide search new ways for business to live in mutual benefit with the earth’s ecosystems and the world’s societies
• Public trust of best business innovations for sustainable future
• Global dialogue about the role and the future of business in society • The Club of Rome Challenge
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Recent Nobel Prize Laureates in Economics (leO) & Peace (right): How About a Nobel for Business?
The AI 4-‐D Model
Discovery “What gives life?”
The best of what is. • Observations &
Opportunities
Dream Images of the Valued Future
Design “How might we?”
• Brainstormer • Rapid Prototyping
Destiny “How to empower,
learn, and improvise?” • Prototype Iterations
Our Design Opportunity Nobel Prize
Business
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The Perfect Brainstormer “The best way to get a good idea is to generate lots of ideas”
--Linus Pauling
v Defer Judgment: Don’t Dismiss Any Ideas v Encourage Wild Ideas v Build and Jump: No “Buts” Only “Ands” v Go For Quan9ty v Be Visual v One Contribu9on At A Time
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Designing Step One: Hold A “Brainstormer”
How might we.. Design a Business and Society Prize that grows to have as much or
more stature, respect, and impact than that of a Nobel?
v Who might it be named after? v How might we surface 1,000’s of nominations and “leads” from all
over the world? v What’s the exciting and impactful symbolism, identity? Image? Look? v Kinds of public ceremony and worldwide honoring? v How might we maximize awareness and accelerate global learning,
action, and new visions of business and society for the 21st century? v How might we best use the internet—and old and new media? v With Weatherhead’s Fowler Center as hub, what kind of alliance or set
of partnerships might we consider to give this global impact?
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Rapid Prototyping���“All Life is an Experiment. The More Experiments You Make the Better”���
–Ralph Waldo Emerson
Principles of rapid prototyping: v Creates a tangible representation of your initiative idea:
Remember the Anita Roddick story.
v Make it visual: storyboard, diagram, model, role play, chart, a mashup, bodystorming, etc.
v You can mock up anything: products, services, processes, spaces, customer experiences, partnerships, prizes etc.
v Go fast, avoid paralysis – you can always revise v No frills: don’t sweat looks or details
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Design Part Two Rapid Prototypes
(present at 11:35 o’clock —3-‐4 minute presenta<on of prototypes)
A visual presenta9on of your prototype: v Vision or drawing; v A headline news story in New York Times or CNN; v A “bodystorm” or skit to show us. Note: Where possible please weave in examples or
exemplars from companies today.
The Appreciable World is So Much Larger Than Our Normal, Everyday Apprecia<ve Knowing
Capacity…
"If we did all the things we are capable of doing, we would literally astound ourselves."
-‐-‐Thomas Edison
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Why Teams Beat Individuals v Variety inspires v Avalanche of energy and enthusiasm v When people feel special…they will perform way beyond expecta9ons.
v Hot teams meet. Hot teams meet. v Diversity emerges: the visionary; troubleshooter; iconoclast; pulse taker; cradsmen; technologist; entrepreneur; cross-‐pollinator
Activation of Inquiry into “What Gives Life?” “Appreciable World”
Advancing
Exte
nsio
n of
Rel
ated
ness
&
Uni
vers
al C
apac
ity
Hig
h
Initiating Lo w
Transformational Positivity… Three Observable Phases… 1. Elevate-and-Extend 2. Broaden-And-Build 3. Establish-and-Eclipse
Elevation and Extension of
Inquiry
Pro-Fusion of Strengths “Broaden and
Build”
Activation of Energy
Establish and Eclipse
When do negative patterns go away in human systems? Carl Jung’s observation.
IPOD Forma<ve Strands, Values, and Knowledge Base for a
New Model of Change
“AI” and Three Early OD Values • Spirit of Inquiry
• Collaborative Creation • Positive Assumptions of Life
Innovation & Design Thinking
(theory of change)
Biomimicry & Sustainable Value
Creation
Positive Organizational
Scholarship Positive Psychology
Strengths-Based Management
Relational Constructivism
Appreciative…
…Inquiry & Change
A Double Helix of: Appreciation & Inquiry Model of Change
1. Elevate-and-Extend
2. Broaden-and-Build
3. Establish-and Eclipse
