Web Conferencing AwardWeb Conferencing AwardOverviewOverview

Presented by:Presented by:

Richard BeckRichard Beck

ITS Video ServicesITS Video Services

AgendaAgenda Why did we go out for award?Why did we go out for award? Known RequirementsKnown Requirements Award InformationAward Information Solutions IncludeSolutions Include Training availableTraining available Rollout Tools Rollout Tools Optional ItemsOptional Items Questions to ask yourself about web conferencingQuestions to ask yourself about web conferencing TimelinesTimelines Questions and Contact InformationQuestions and Contact Information

Why did we go out for award?Why did we go out for award?

Current solution was not cost effectiveCurrent solution was not cost effective Cost, per seat ($958 per Year or $4.25 per seat per Cost, per seat ($958 per Year or $4.25 per seat per

event)event) Only one rate model to chooseOnly one rate model to choose

Not tailored to the State’s needsNot tailored to the State’s needs Could not scale quicklyCould not scale quickly Some features not supported: PBX integration, Some features not supported: PBX integration,

recording PBX participantsrecording PBX participants Proprietary AV format for recordingsProprietary AV format for recordings Overwhelming interface for basic needsOverwhelming interface for basic needs Didn’t support SSLDidn’t support SSL

Known RequirementsKnown Requirements Basic and Advanced solutionsBasic and Advanced solutions Quick and Scalable SolutionsQuick and Scalable Solutions Multiple Rate Models Based on Flat RateMultiple Rate Models Based on Flat Rate Online Ordering – 24 x 7 support – Reasonable Online Ordering – 24 x 7 support – Reasonable

SLA’sSLA’s Agency BrandingAgency Branding Standard AV formats Standard AV formats PBX integrationPBX integration Outlook EventsOutlook Events Security– SSL 128 bit encryption and NCID Security– SSL 128 bit encryption and NCID

Award InformationAward Information CarahsoftCarahsoft

Adobe Connect Pro/FlashAdobe Connect Pro/Flash Premiere Global Services-optional audio conferencing providerPremiere Global Services-optional audio conferencing provider Fortune 50 and GSA Schedule Holder/Master DistributorFortune 50 and GSA Schedule Holder/Master Distributor Homeland Security, Defense Information Systems AgencyHomeland Security, Defense Information Systems Agency

Vendor Contact InfoVendor Contact Info Josh Vance 703-871-8516Josh Vance 703-871-8516

We are attempting to provision through e-procurementWe are attempting to provision through e-procurement All orders, regardless of quantity, will be filled within 3 days.All orders, regardless of quantity, will be filled within 3 days. There are no minimums and no set up/one-time fees.There are no minimums and no set up/one-time fees. NCID included in the ratesNCID included in the rates SLA based on standard ITS SLASLA based on standard ITS SLA

Award InformationAward Information Memo was sent out on 5/14Memo was sent out on 5/14 Contract information is located at: Contract information is located at:

http://www.its.state.nc.us/ITProcurement/TermContracts/TContracts.asphttp://www.its.state.nc.us/ITProcurement/TermContracts/TContracts.asp Contract Number:Contract Number: 915W915W Effective Date:Effective Date: May 15, 2009 through May 14, 2012May 15, 2009 through May 14, 2012 Renewal Options:Renewal Options: Two 1-year renewal periodsTwo 1-year renewal periods Bid Number:Bid Number: ITS-004212ITS-004212

Contract Administrator: Lisa CobbContract Administrator: Lisa Cobb lisa.cobb@its.nc.govlisa.cobb@its.nc.gov (919) 754-6663 (919) 754-6663

Technical Contact : Ken Nuebler Technical Contact : Ken Nuebler ken.nuebler@its.nc.govken.nuebler@its.nc.gov (919) 754-6786(919) 754-6786

Solutions IncludeSolutions Include Customizable interface and the ability build templates for functionality. Customizable interface and the ability build templates for functionality. You can add as much functionality as need to make a template for You can add as much functionality as need to make a template for

basic, advanced or specific needs.basic, advanced or specific needs. There is no price difference on how much functionality is used. There is no price difference on how much functionality is used. By default, you get all of the functionality.By default, you get all of the functionality. Functionality available:Functionality available:

Application and Desktop Sharing Application and Desktop Sharing Polling and Quizzing Polling and Quizzing Text Chat Text Chat White Boarding or Annotation White Boarding or Annotation Archive capabilities Archive capabilities File Transfer File Transfer Breakout Rooms Breakout Rooms Web tour Web tour Video Video

Solutions IncludeSolutions Include SSL and 128 Bit encryption for all content SSL and 128 Bit encryption for all content Branding of your agency’s logo Branding of your agency’s logo PC based/Voice Over Internet Protocol (VOIP) audio PC based/Voice Over Internet Protocol (VOIP) audio

conferencingconferencing Unlimited storage space for archivesUnlimited storage space for archives Outlook calendar eventsOutlook calendar events 99.99% Committed Service Availability99.99% Committed Service Availability Unlimited 24x7 support and Unlimited 24x7 support and In-Meeting support serviceIn-Meeting support service

Training IncludedTraining Included

Monthly Orientation Monthly Orientation 11stst and 3 and 3rdrd Wednesday of the month Wednesday of the month

One on One Training One on One Training Administrator and Leader TrainingAdministrator and Leader Training

Live TrainingLive Training On Demand TrainingOn Demand Training 30 Day Demo accounts available30 Day Demo accounts available

Rollout ToolsRollout Tools Connect Pro Intranet Portal Template KitConnect Pro Intranet Portal Template Kit (Download) (Download)

The Connect Pro Intranet Portal Rollout Kit includes a complete microsite that The Connect Pro Intranet Portal Rollout Kit includes a complete microsite that you can use as a landing site to deploy on your intranet for Connect Pro users you can use as a landing site to deploy on your intranet for Connect Pro users

Training Your Users on Connect Pro (Article)Training Your Users on Connect Pro (Article)Jason Parker, of Adobe's Conferencing Services team, shares his tips and tricks Jason Parker, of Adobe's Conferencing Services team, shares his tips and tricks for how Adobe trains internal employees on how to use Connect Pro Meeting. for how Adobe trains internal employees on how to use Connect Pro Meeting.

Connect Pro Meeting Rollout Campaign Kit (Download)Connect Pro Meeting Rollout Campaign Kit (Download)Use the Connect Pro Rollout Campaign Kit templates to raise awareness within Use the Connect Pro Rollout Campaign Kit templates to raise awareness within your organization about Connect Pro. Templates were created in Adobe your organization about Connect Pro. Templates were created in Adobe InDesign® and you are required to use InDesign to modify template designs. InDesign® and you are required to use InDesign to modify template designs.

Selling Your Organization on Connect Pro (Article)Selling Your Organization on Connect Pro (Article)Download a starter presentation that includes information that will help product Download a starter presentation that includes information that will help product evangelists educate and sell their organization on the value of Connect Pro. evangelists educate and sell their organization on the value of Connect Pro.

Growing Connect Pro in Your Organization (PDF)Growing Connect Pro in Your Organization (PDF)In this paper, Jessica Waters shares common use cases to help educate users In this paper, Jessica Waters shares common use cases to help educate users on how Connect Pro can help them in their everyday jobson how Connect Pro can help them in their everyday jobs

Optional ItemsOptional Items

Audio conferencing Audio conferencing Based on per minBased on per min Billed Monthly based on usageBilled Monthly based on usage

FootprintsFootprints http://http://www.refineddata.comwww.refineddata.com/products/footprints//products/footprints/

Presenter ModulePresenter Module Plug-in for Power PointPlug-in for Power Point

Questions to ask yourself about web Questions to ask yourself about web conferencing?conferencing?

What rate model works best for my What rate model works best for my needs?needs? Named user - Named user - includes up to 100 (participants + includes up to 100 (participants +

moderator)moderator)

Concurrent userConcurrent user Flat rate– based on a set # of Flat rate– based on a set # of seats that can be used at one timeseats that can be used at one time

EventEvent- for large presentations and training. - for large presentations and training. Includes up to 500 participants and registrationIncludes up to 500 participants and registration

Questions to ask yourself about web Questions to ask yourself about web conferencing?conferencing?

On average, what is the maximum # of participants On average, what is the maximum # of participants in a typical meeting?in a typical meeting?

How many meetings will be conducted each week?How many meetings will be conducted each week?

What do I want to do in a web conference?What do I want to do in a web conference? Provide training, present, collaborateProvide training, present, collaborate

Which tools will you use?Which tools will you use? Application share, polling, voting, text, Application share, polling, voting, text,

whiteboard, FTP, videowhiteboard, FTP, video

TimelinesTimelines Initial Vendor Kick OffInitial Vendor Kick Off

5/125/12

NCID Technical MeetingNCID Technical Meeting 5/19 Initial 5/19 Initial 5/26 Follow-up and firm up dates for milestones 5/26 Follow-up and firm up dates for milestones

Vendor Orientation WebinarsVendor Orientation Webinars June 3June 3rdrd 11stst and 3 and 3rdrd Wednesday of the month Wednesday of the month

Service Start DateService Start Date Late June

Questions?Questions?

Ken NueblerKen Nuebler

Product Manager Video/MultimediaProduct Manager Video/Multimedia

919-754-6786919-754-6786

ken.nuebler@its.nc.govken.nuebler@its.nc.gov