powerapp2 facilitator sample

8/2/2019 PowerApp2 Facilitator Sample

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PDPMaking all the pieces fit.

Developing Effective Communication Skills

Facilitator Guide

SAMPLE

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Objective .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..v

Invitation.Guidelines .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..vi

Checklist.for.Workshop.. . . . . . . . . . . . . . . . . . . . . . . . . . ..vii

Do.I.Really.Do.This?... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Speaking.for.Results. .. . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Bridge.for.Communication.. . . . . . . . . . . . . . . . . . . . . . . . . 4

Personal.Communication.StyleWhats.Mine?.. . . . . . . . . . . . . . 6

Communicate.for.Best.Response.. . . . . . . . . . . . . . . . . . . . . 8

They.Said.Words.Couldnt.Kill.. . . . . . . . . . . . . . . . . . . . . . .10

Building.Bridges.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Skills.to.Develop.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Building.Bridges.Action.Plan .. . . . . . . . . . . . . . . . . . . . . 15,.17

Evaluation.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Building.Bridges.Action.Plan.(Master).(also.on.resource.CD)

Developing.Communication.Skills.(insert)

The tableof contentsPre-requisite.for.participating.in.this.PDP.PowerApp.Workshop

. Complete.a.ProScan.Survey.within.last.6.months.and.receive.a.Confirmation.Feedback.and/or.. Participate.in.a.previous.PowerApp.Workshop


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Fa c i l i t a t o r N o t e sObjectie

The.goal.of.PDP,.Inc.is.to.help.build.quality.working.relationships.within.

your.organizationat.all.levels.We.have.developed.the.PowerApp.

series.for.that.purpose.

Introduction to Facilitators GuideThe rst pages of this guide are designed to help the facilitator prepare

to.effectively.lead.the.PowerApp.Workshop.entitled,.Developing

Effective Communication Skills..

Facilitator PreparationSchedule, send invitations, receive conrmations.

Prepare.visual.aids:.

. Facilitators.own.reports.and.completed.exercises. Review.Elevator.Video.from.CD.for.optional.set-up.and.use

Determine groups and/or sharing partnerships (specic pages will

indicate.which.sharing.group.is.appropriate):.

. If.8.or.more.participants,.plan.to.divide.for.work.group.sharing

. Regardless.of.number.of.participants.or.work.groups,.select.

partnerships.within.each.group.for.other.exercises..

Print.the.following.reports:.

. Trait.Intensity.Chart. Data.Sheet... (Optional).Team.Communication.Report.(Note.on.page.8)

Print.copies.of.the.Farmer/Attorney.joke.from.the.CD

. Option.1:.Print.three.copies.of.Farmer/Attorney.joke.During.the.break,.select.two.participants.to.read.the.dialogue.Provide.each.of.

them.with.a.copy.to.prepare.for.presentation.on.page.10.Keep.the.

third.copy.for.yourself

. Option.2:.Print.one.copy.Plan.to.read.or.tell.the.joke.without.

participant.involvement

Prepare Certicate of Participation awards.

Set.up.facility.and.gather.supplies:

. Projector.for.PowerPoint Whiteboard or ip chart and pens

Plan.for.follow-up.workshop.in.30.days..This.will.allow.participants.to.

evaluate.their.success.in.Building.Bridges.of.communication.and.to.set.

some.new.action.plans

Participant Preparation

Complete.a.ProScan.Survey.within.the.last.6.monthsReceive a Conrmation Feedback

Suggestions to prepare for handling challengesAccept.the.persons.concern.

Minimize.comparison.with.other.profile.tools

Agree.there.can.be.differences.between.tools.

Suggest.discussing.any.concerns.during.a.one-on-one.at.the.end.of.

the.session

Assure.the.person.youll.get.an.answer.quicklythen.do.your.homework

Interrupt.discussions.if.they.become.arguments.or.are.non-productive

Note

Available.on.the.attached.Facilitators.Guide.CD.are.the.following:

. Action.Plandoc

. .Agendadoc

. Certificate.of.Participationdoc

. Checklist.for.Meetingsdoc

. Developing.Effective.Communication.Skillsppt

. Elevator.Video

. Farmer.and.Attorney.Jokedoc

..Invitationdoc

Planning.Worksheetdoc

The.PowerApp.can.be.held.as.a.

single.2-hour.session.or.as.a.two-session.workshop..Determine.length.of.time.by.number.of.participants.Estimated.times.below.are.for.a.group.of.6-8.attendees

Session 1.-..Pages...1-7. 75-90.min

Session 2 -..Pages...8-15. 75-90.min

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iiFa c i l i t a t o r N o t e sChecklist for Workshop

Presentationprepared.agenda

dened objectives

conrmed attendance with participants

ensured.all.surveys.have.been.completed.

printed.reports

prepared certication awards

Materialstested.computer.and.projector.for.Power.Point

prepared.visual.aids.and.PowerApp.workbooks

gathered.tools.(pencils,.note.paper)

prepared/ordered.water,.coffee.and/or.snacks

Names of Partners or Sharing groups

Note

The.workshop.has.individual.and.group.exercises.When.you.know.who.will.be.attending,.select.partner.groupings,.either.to.match.individuals.who.work.together.or.to.match.different.traits.They.should.retain.these.partnerships.throughout.the.workshop.If.there.is.an.odd.number,.select.a.group.of.3.and.include.those.who.tend.to.work.quickly

30.minutes

2003Rev

2007Pro

fess

iona

lDyna

Me

tricPrograms

,

Inc

(PDP

)


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Fa c i l i t a t o r N o t e s2 Purpose

To.focus.on.understanding.the.value.of.speaking.for.results.

Introduction to page 2Picture.communication.as.a.bridge.over.which.the.speaker.sends.a.

purposeful.message.and.receives.back.a.response.According.to.the.

quote, Richard Nixon may have had some difculty with his bridge of

communication.His.audience.did.not.return.to.him.the.expected.results

Nixon.said....(read.quote)

Introduction to page 3Bruce.M.Hubby,.founder.of.PDP.was.a.gifted.communicator.Whenever.

he.taught.others.he.used.descriptions.to.bring.every.concept.to.life.Lets.

look.at.one.of.his.favorite.words,.ProScan.

What.is.ProScan?....(read.answer)

(Optional) Show VideoShort.Intro:.The.video.shows.how.the.Basic/Natural.Self.is.demonstrated.

by.a.persons.communication.styleWatch.how.each.individual.communicates.his.or.her.Basic/Natural.

behavior

5-10.minutes

Developing Effective Communication Skills

I know you believe you understand what you think I said, but I am

not sure you realize that what you heard is not what I meant.

Richard M. Nixon

AUDIENCE

and

RESULTS

SPEAKER

and

GOAL

Developing Effective Communication Skills ProScan


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Fa c i l i t a t o r N o t e s Purpose

To.understand.how.the.individuals.traits.form.his/her.Personal.

Communication.Style

IntroductionYour.Comprehensive Reportdened the Communication Style of your

highest.trait.Using.the.descriptions.on.this.page,.you.will.be.able.to.

determine.how.your.other.traits.impact.that.primary.style

InstructionsRead instructions from page 7 and conrm that each individual

understands the exercise. Do not discuss until all have nished. The

sample.will.help.clarify.the.assignment

If.you.have.completed.your.own.concise.summary,.you.may.read.it.

prior.to.having.them.complete.theirs

For.listening.to.Communication.Styles.of.Others,.have.them.read.their.

statements.and.record.key.point.they.learn.about.others

Optional instructions for BreakIf.planning.to.use.participants.for.the.Farmer/Attorney.joke,.select.them.during.the.break.Give.each.person.

a.copy,.assign.roles.and.have.them.

prepare.for.presentation.on.page.10

NoteGive.instructions.first.Have.everyone.share.together.if.the.group.is.not.too.large.and.there.is.plenty.of.time.If.time.is.limited,.divide.into.predetermined.smaller.groups.for.sharing.

20.-.30.minutes

HIGHEST TRAIT LOW TRAIT(S)OTHER HIGH TRAIT(S)

HIGH DOMINANCETeller/Authoritative

Direct, concise

Like saying things only once

Speak forcefully, franklyCompete, debate, sound decisive

HIGH EXTROVERSIONSeller/Persuasive

Positive, optimistic

Enjoy talking, presenting

Inspire, motivate

Show empathy, encouragement

HIGH PACECasual/Careful

Friendly, easy-going

Show patience, accommodation

Wait for others, circumstances,

resultsHold things within, react calmly

HIGH CONFORMITYGuarded/Cautious/Exacting

Concerned, sincere,

conscientious

Focus on accuracy, quality

Present details, clear directions

Point out negative impact

HIGH DOMINANCEFocus on results

Show competitiveness

Speak with intensity, authority

HIGH EXTROVERSIONEncourage participation

Create enthusiasm

Articulate ideas

Respond to praise

HIGH PACEPersistent and deliberate

Take time to listen

Mediate, diffuse confrontation

HIGH CONFORMITYSpeak with accuracy, details

Value giving input prior to

changes

Organize comments

LOW DOMINANCESupport others and their

ideas

Collaborate

Avoid confrontation

LOW EXTROVERSIONReserved, private

Communicate when at ease

with others

Observe interactions

LOW PACEShow urgency for action

Promote change

Sound impatient

LOW CONFORMITYResist controls

Question traditions

Pursue alternative option

Personal Communication StyleWhats Mine?



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Fa c i l i t a t o r N o t e s

PurposeTo.understand.how.to.communicate.for.the.Best.Response.from.others

IntroductionAll.of.us.are.aware.that.the.manner.in.which.people.communicate.with.

us.may.get.in.the.way.of.their.message.The.way.we.communicate.with.

them.may.also.distract.them.from.our.message.These.exercises.are.

designed.to.help.us.understand.how.to.speak.to.others.and.what.to.say.

to.foster.the.best.responses.from.them.

Instructions Read.the.exercise.instructions.from.page.9.Encourage.brief.answers.

to.the.questions

If.group.is.large,.for.sharing.have.them.remain.in.the.smaller.groups.

already selected. If proles are the same or similar, include secondary

high.traits.to.help.balance.the.lists.and.make.the.descriptions.more.

meaningful..

Options Read.From the Foundernote.

Hand.out.Team Communication

Reports.for.personal.reference

Fromthe

Founder Bruce

M. Hubby,1933-2003

Speaktoapersonshigh

trait.

Up.to.70%.of.a.persons.

behavior.is.driven.by.his/her.

highest.trait,.with.another.

20%.coming.from.the.

lowest.trait.If.you.start.by.

understanding.and.speaking.

to.a.persons.high.trait.a.

lot.of.progress.to.bridge..

communication.can.be.

achieved

Note

Many.people.have.more.than.one.high.trait.If.their.high.traits.are.nearly.equal,.they.may.Respond.best.to.one.style.with.a.spouse.and.another.with.a.co-worker.Mid-line.profiles.might.relate.to.all.styles.For.the.exercises,.suggest.those.with.mid-line.profile.pick.one.or.two.traits.that.they.perceive.are.most.important

1530.minutes

HIGH EXTROVERSIONResponds best toOpportunities to promote ideas, personal

skillsFriendly afrmation,recognitionBeing included in team discussion

AvoidDisrespectful or harsh commentsNegativism, rejectionTechnicalities and specicsDisregard for suggestions or feedbackActing disinterested

HIGH DOMINANCEResponds best toConcise, direct messagesProblem-solving for resultsFocus on goals, winning

AvoidRepetition, small talkFocusing on past waysUnclearmessages,oweryspeechEmbellishment, not getting to the pointOveremphasis on process or details

HIGH PACEResponds best toTime to process upcoming changeAgreement on agenda, time frameConsistent, clear directions, priorities

AvoidConict,unjustiedpressureSudden change without warningExpectation of quick responseArrogance, exaggerationConstant interruption

HIGH CONFORMITYResponds best toProven procedures, written guidelinesRespectful language and tone of voiceImportance and impact of change

AvoidCriticismVague, unclear messagesPressure to take high-risk actionsBelittling tone, questioning characterInvading personal space, getting to closeBeing distracted, not making eye contact

Communicate for Best Response


START SESSION 2 of 2: 50-75 minutes


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Fa c i l i t a t o r N o t e s14 Purpose

To.select.Skills.to.develop.that.help.each.individual.communicate.more.

effectively.

IntroductionSkills.to.develop.are.steps.that.help.individuals.transform.natural.

responses.and/or.limitations.into.achievable.goals.By.taking.simple,.

practical.steps.it.is.possible.to.train.ourselves.to.become.more.effective.

in.communicating.with.others.

Instructions Review.participant.instructions.for.What.can.I.learn?

Be.sure.that.instructions.are.understood.The.participant.sample.may.

be helpful. Discuss briey.

Emphasize.that.each.individual.should.complete.the.action.plan.

without.discussion.Explain.that.the.focus.is.on.What.can.I.do.better,.

not.on.what.I.want.others.to.learn.about.me

Options Have.individuals.share.1.or.2.skills.they.selected.They.do.not.need.

to.share.details.of.the.person.they.named.However,.to.develop.

accountability,.encourage.them.to.share.their.action.plan.with.the

Discuss.follow-up.to.the.workshop.

as.an.opportunity.to.score.personal.

success,.to.renew.commitments,.and.

to.develop.new.action.plans.

Read.From the Foundernote

Ask.for.comments.about.the.sessions.Discuss.follow-up.to.the.workshop

Ask.the.group.to.complete.the.

evaluation.form.before.leaving

Thank.everyone.for.participating.and.

distribute Certicates of Participation.

Fromthe

Founder B

ruceM.Hubby, 1933-2003

LearnnewSkills

Most.things.in.moderation.are.fine,.

but.too.much.of.a.good.thing.can.

be.overpowering.When.you.know.

and.value.your.strengths,.you.are.

able.to.learn.new.skills.Practice.

making.the.most.of.your.strengths.

by.recognizing.limitations.and.

by.sharpening.your.edge

510.minutes

HIGH DOMINANCE

Listen to othersEncourage team discussion

Soften comments

Affirm others appropriately

HIGH EXTROVERSION

Organize thoughts before speakingKeep message focused

Listen without interrupting

Ask for ideas of others

HIGH CONFORMITY

Soften judgmental comments

Think of options before denying possibilities

Lessen negative reaction

Ask questions to clarify concerns

HIGH PACE

Express ideas and opinions

Confront others immediately

Give true feelings

Agree and commit to justifiable change

Skills to Develop

What can I learn?

1. Ask yourself: Would I be a more effective communicator if I learned some of the skillslisted above?

2. From your high trait(s), select the Skills to develop that you feel are important for youto learn.

3. Write two Skills to develop and the names of individuals with whom you need to usethese skills.

4. From page 8 describe how to get the best response from the person and what to avoid.5. From page 13 select or adapt BRIDGE statements to use.

Developing Effective Communication Skills14 ProScan

Note

Watch.the.clock.Schedule.the.exercises.with.adequate.time.to.ask.for.the.evaluation.to.be.completed

person.later,.and.to.ask.for.his.or.her.

input.and.assistance


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PowerApp

Deeloping Effectie Communication Skills

Acknowledgments

Course Deelopers. Eleanor.Guderian,.PhD. Brent.W.Hubby

Course Contributors. Dr.Bonnie.D.Bass. Joe.DowdCopyright Notice

Copyright.2003,.Rev.2008.by.PDP,.Inc.All.rights.reserved

No.part.of.this.publication.may.be.copied.or.distributed,.transmitted,.transcribed,.stored.in.a.retrieval.system,.or.translated.into.any.human.or.compute

language.in.any.form.or.by.any.means,.electronic,.mechanical,.magnetic,.manual,.or.otherwise.or.disclosed.to.third.parties.without.the.express.

written.permission.of.PDP,.Inc,.13710.Struthers.Road,.Colorado.Springs,.CO.80921.USA..Anyone.infringing.can.be.liable.for.actual.damages.plus.

additional.profits.of.the.infringer.or.statutory.damages.and.could.be.held.liable.for.injury.to.business.reputation.or.the.dilution.in.value.of.the.copyright.

or.trademark.as.well.as.the.costs.and.attorneys.fees

Trademarks

ProScan,.PDP

,.PDP

.logo,.Professional.DynaMetric.Programs

.and.PowerApp

.are.registered.trademarks.of.PDP

,.Inc.. Facillitator_v4

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