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The following information was provided in the “Enrollment Deadline and
Payment FAQ” document sent on December 17, 2013.
CEE Agreement Status • Executed Agreements have not been mailed but will be
soon.
CEE Agreement Amendments • All CEE Agreements will be amended to reflect the
following changes:
• No application assistance payment for Medi-Cal
renewals.
• No application assistance payment for individuals who
were enrolled in Medi-Cal in the prior 12 months.
• Application assistance payments for Medi-Cal
enrollments will be issued when Covered California
receives payment from DHCS.
Reminder CEE Payment Terms:
Exhibit B, Section C and D of CEE Agreement C. DHCS Budget Contingency Clause 1. If funding for any fiscal year is reduced or deleted by the California Department of Health Care Services for purposes of this program, the State shall have the option to either cancel this Agreement with no liability occurring to the State, or offer an agreement amendment to the Contractor to reflect the reduced amount.
D. State Budget Act Contingency Clause 1. It is mutually agreed that if the Budget Act of the current year and/or any subsequent years covered under this Agreement does not appropriate sufficient funds for the program, this Agreement shall be of no further force and effect. In this event, the Exchange shall have no liability to pay any funds whatsoever to Contractor or to furnish any other considerations under this Agreement and Contractor shall not be obligated to perform any provisions of this Agreement.
Application assistance payments for
coverage effectuated in Covered California
Plans (QHP) will be paid in mid-February.
Application assistance payments for
Medi-Cal enrollments will be paid at a later
date when Covered California receives
payment from DHCS.
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ANNOUNCEMENTS AND UPDATES
1. When CEC logs into
their dashboard, they
will have new “Add New
Individual” link in the left navigation pane:
2. Click the Apply Now button:
3. Start the application, and complete it
in the same manner:
4. Once the application is complete, the CEC
Enters their eSignature and PIN:
5. An access code is generated for the consumer
so that they may access their information:
6. The consumer may log in with their access
code from the account set up screen:
Updated information on the IPAS homepage: https://ipas.ccgrantsandassisters.org/
CEE Resource Purpose for Contact
Your Entity’s assigned Enrollment Assistance Specialist
Call: 888-402-0737 to find your EAS contact information
All Certified Enrollment Entities have been assigned an Enrollment
Assistance Specialist (EAS) who are well equipped to answer questions
and provide help
Enrollment Assistance Help Desk
Call: 888-402-0737
E-mail: [email protected]
General questions about the Enrollment Assistance program and process
Enrollment Entity application process questions
Delegation Codes questions
Certified Enrollment Entity application and resource
website:
https://ipas.ccgrantsandassisters.org/
Find resources such as recorded informational webinars, checklists and
worksheets
Application Change Request Form
Check that status of applications submitted
Consumer Help Desk
Phone: 800-300-1506
(Staffed with Service Center Staff who speak multiple
languages)
To access tools online to assist the consumer:
www.coveredca.com
Consumer or CEC general questions about health plan applications,
enrollment, benefits or current coverage
Online CoveredCa.com use the Shop and Compare Tool to help
consumers review plan options or download FAQs to answer questions
CEC Resource Purpose for Contact
Enrollment Assistance Help Desk
Call: 888-402-0737
E-mail: [email protected]
General questions about the Enrollment Assistance program and
process
Enrollment Entity application process questions
Delegation Codes questions
Learning Management System (LMS) and Training Help Desk
Call: 559-573-3580
E-mail: [email protected]
Link: https://learning.coveredca.com/
Login assistance
Help with Instructor-Led Training/Self-Guided Training Registration
Questions on the (2) Computer-Based Training
Assistance with the Certification Exam
Live Scan – Covered California’s Fingerprinting Provider
Criminal Disclosure Form:
http://www.healthexchange.ca.gov/Documents/CECdisclosure.pdf
To find locations for fingerprinting
Schedule appointments
Check the status of your background check clearance
Download Live Scan request form
Consumer Help Desk
Phone: 800-300-1506 (Staffed with Service Center Staff who speak
multiple languages)
To access tools online to assist the consumer:
www.coveredca.com
Consumer or CEC general questions about health plan applications,
enrollment, benefits or current coverage
Online CoveredCa.com use the Shop and Compare Tool to help
consumers review plan options or download FAQs to answer
questions
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