Annual Convention – The V Conference

IT Challenges (Dec 2014)

1. performance degrade during peak time(with more than 10 hours downtime)

Sales Response TimeSYSTEM DOWN

Half billion (USD) annual revenue

2. blind when having performance degrade

Why QNet needs APM

1. time is MONEY (10 times sales on Friday)

2. Visibility

When ?

Where ?

How ?

3. Warning

Performance

Accessibility

Resources

What QNet benefits from Dynatrace

1. NO DOWNTIME because of performance degrade (since the 4th quarter of 2016)

10

5

2

No. of downtime

2014 2015 2016 2017 (up to July)

2. achieved the highest daily sales ever in QNet in July this year

3. shorten the time for troubleshoot

Time spend in troubleshoot

2014 2015 2016 2017

30 minutes1 hour

2 hours

10 hours

4. NO more waiting for customer complains with the setup of APM team

What is next ?

• expand Dynatrace to our new ecommerce platform on sitecore in July this year• choose the right vendor of Dynatrace• long term plan to migrate to hybrid cloud using Dynatrace Managed

Thank You !