Agenda *

Research: Understanding the issues

Common Language: What is strategy?

Quick Wins: Things you can do today

Conclusion

* This presentation is a cut down version of strategy development sessions ReserveGroup conducts for medium to large organisations. Not all aspects can be covered today.

Turning Strategy Into Action

Less than 20% of well-formulated

strategies are executed

successfully

[Marakon study]

Less than 50% of employees say

they understand their

organisation’s strategy and the

percentage decreases with Sales

and Service employees

[Effectory: c. 300,000 responses from companies worldwide]

On average organisations deliver

only 50% of the financial

performance their strategies

promise …

[Harvard Business School]

80% of Managers believe they have a

strong product strategy

… only 10% of their customers agree

[Harvard Business School]

In a recent survey of more than 1,800

executives, 56% say their biggest

challenges are making daily decisions

and allocating resources...

[Harvard Business School]

Common Language: What is strategy?

“Creating Value”

STRATEGY Modelling

Strategy execution is a

“people problem”

The main issue found in organisations is how their

strategy has been understood so that people make

the right decisions daily.

VS

Quick Wins: Communicate Statement Of Strategy

For … Customers: who, where

…

Among … Competitors: who

…

We provide … Unique benefits

…

Because … Capabilities

Quick Wins: Align Organisation “Levers”

Performance is driven by answering four basic questions:

Accountability: “What am I accountable for and what measures will

be used to evaluate my performance?”

Control: “What resources do I control to accomplish my tasks?”

Influence: “Who do I need to interact with and influence to achieve

my goals?”

Support: “How much support can I expect when I reach out to

others for help?”

Quick Wins: Give / Get Accountability

Align objectives and KPIs to company objectives

ex: customer satisfaction, staff retention, …

Review period vs Checkpoints

AAR: After action review

Quick Wins: Give / Get control

Accountability without control

leads to

wrong decisions, wastage, stress, low morale, staff

turnover

Quick Wins: Give / Get Support

Support = Time

Support = Care

Support = Culture

Failure is an option, it is an opportunity to shape the

organisation and it’s behaviours

Quick Wins: Communicate goals in context

S Specific

M Measurable

A Achievable

R Relevant

T Time limited

Scoreboards (day, week, etc)Company: How are we performing?

Departments: How is the team performing?People: How are you performing?

Conclusion & Questions

Company resources are limited, time is limited.

Employees want to do well, but need help understanding

what “well” looks like, where they should prioritise their time

and efforts.

Turning strategy into action is shifting your organisation from

strategic thinking to strategic acting.