ppb clear communication
DESCRIPTION
TRANSCRIPT
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Clear Communication
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No one would communicate much in society if they knew how often they misunderstood others.
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Yesterday’s Communication
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Yesterday’s Communication
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Today’s Communication
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Today’s Communication
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The more elaborate our means of communication,the less we communicate.
-Joseph Priestleydiscoverer of oxygen
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Let’s begin with trying to figure out what is Communication?
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Sender Receiver
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Do YouCommunicate?
Why
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FUNDAMENTAL
Good communication skills
Understanding
Persuasion
Confidence
Credibility
Influence
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Seek first to Understand
Before Being Understood
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I Don’tKnow
I WasWrong
I NeedHelp
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70%70%Mistakes at work is due to
poor communication
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“If we were supposed to talk more than listen, we would have been given two mouths and one ear.”
Mark Twain
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The Communication Equation
What you hearTone of voice Vocal clarity Verbal expressiveness
What you see or feelFacial expressionDress and grooming Posture Eye contactTouchGesture
WORDS …
40% of the message
50% of the message
10% of the message!
0
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It's not what you say, but how you say it.
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