PPE, Primary Care and the Artsin Hastings

Station Plaza – central HastingsOpens spring 2010

Station Plaza: Artists impression of waiting area

Station Plaza : Primary Care Centre & GP led Walk- In Centre

Why was engagement important?

Co-creative approach

‘Only the wearer of the shoe knows where it pinches’

Engagement Strategy

Formal Consultation

• 79% +ve feedback

• Mostly GP patients

• Confirmed desire for other services to be co-located

• Fed into planning at early stages

Ongoing engagement

- promote wellbeing &

equitable access• Specific, targeted • Raise awareness &

share information • Establish needs of

wider public• Influence decisions • Develop sustainable

systems

PPI @ Station PlazaPatients from affected practices

 

Hastings & Rother Disability Forum

Castle Ward Forum

Seniors' Forum

Voluntary and Community Organisations e.g. MS/mental health/BME

Independent

ºCommunity of interest & expertise

ºSustained input working collaboratively – clinicians, builders, managers

ºAward of arts consultancy & 8 months co-creative work on design decisions:

ºBenefits Realisation Plan

Place- making

Colours, textures & feelings

Vox-pops'Today has been very useful and has made me aware ofother peoples’ needs. I realised through the workshopthe effect of colour on peoples emotional state - weneed to make it as uplifting and welcoming as possible’

‘The most important thing for me is to preserve theidentity and history of the present surgeries to create

atimeline from the past to the future’

‘ I want to make sure this centre is accessible andfriendly to young children’

Wayfinding ‘The thing I have learnt from looking at the model is that children and parents with push-chairs have not really been taking into account – and why put the buggy park next to the quiet area?’

Youth Project

Coming together

Lessons Learned? • No substitute for ‘ outreach’ approach

and personal contact to involve people from seldom heard groups

• Don’t be afraid to move away from traditional formulas – rich benefits –

• ‘ Hearts and Minds’ still to be won • Don’t assume people ( lay &

professional) have the understanding and skills needed to facilitate and nurture participation

Sustainability harness the knowledge skills & experience developed: