PPG- survey analysis

Chepstow Gardens Medical

Centre

How many people participated?

4140

3 not indicated sex

What ages participated?

<18: 018-24: 325-34: 635-44: 8

45-54: 1955-64: 1465-74: 1975-84: 14

>85: 1

Ethnicity

39

2

33

1 9

Number of people

whitemixedasianchinese/otherblack

When were you last seen?

3 Months 3-6 Months >6 Months Never0

10

20

30

40

50

60

70

80

69

105

0

Preferred ways of booking appointments

In Person By Telephone Website No Preference0

10

20

30

40

50

60

70

80

29

67

158

Awareness of Practice Website?

YES 50%

NO 46%

Are you satisfied with the following:

Getting through on the

phone

Speaking to a doctor on the

phone

Speaking to a nurse on the

phone

obtaining test results by

phone

0

10

20

30

40

50

60 55

2923 25

15

4 589 8

1216

3

1613

10

GoodSatisfiedFairly EasyNot EasyDifficult

Reasons for not being able to get routine appointments

No Ap-pointments

Times didn’t suit

Doctor Didn’t suit

Another0

2

4

6

8

10

12

14

16

1816

5

3

5

Are you easily able to get into the building?

96% Yes4% No

Are you overheard in the reception area?

Yes but I don’t mind:69%

Yes, I am not happy:17%

No: 14%

Are reception staff helpful?

Yes: 81%

No:7%

Unsure:12%

Are you seen on time?

61% yes 2% no (unacceptable delay)

34% no (acceptable delay)

Do you have to wait more than 2 working days for your prescription to be ready?

78% no22% yes

Happy with open hours?

YES 92.8%No 7.2%

Satisfied with the consultation? (nurse & doctor)

0

20

40

60

80 70 71 7260 58

70 7257

9 7 6 1119

7 717

1 1 1 0 1 1 2 1

GoodSatisfiedPoor

Overall, are you satisfied with the care?

95.29% Yes

4.71% No