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Final Exam Review

MIS 305

Chapter 1 - Objectives• Why information systems are so essential in

business today. • Define an information system from both a

technical and a business perspective. • The complementary assets required for

information technology to provide value to a business.

• Identify and describe contemporary approaches to the study of information systems and distinguish between computer literacy and information systems literacy.

Select One

Data shaped into meaningful form are called

1.A databank2.Feedback3.Knowledge4. Information

Select One

Data shaped into meaningful form are called

1.A databank2.Feedback3.Knowledge4. Information (page 14)

Select One

Raw facts that have not been organized into a useful form are called

1. Information2.Business objectives3.Data4. Information systems

Select One

Raw facts that have not been organized into a useful form are called

1. Information2.Business objectives3.Data (page 14)4. Information systems

Select One

Which activity of an information system converts raw input into a meaningful form?

1.Input2.Processing3.Output4.Feedback

Select One

Which activity of an information system converts raw input into a meaningful form?

1.Input2.Processing (page 15)3.Output4.Feedback

Sample Final Exam Questions

• Provide an overview of the six business objectives of information systems. (page 8)

• Information systems produce the information that organizations need to make decisions, control operations, analyze problems, and create new products or services. Identify and describe the three activities found in information systems. (page 15)

• Explain the difference between computer literacy and information literacy. (page 16)

• Briefly describe how information systems influence organizations, people, and technology. (page 17)

Chapter 2 - Objectives• Business processes and their relationship to

information systems. • Information systems supporting the major

business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources.

• The role played by systems serving the various levels of management in a business and their relationship to each other.

• How enterprise applications and intranets promote business process integration and improve organizational performance.

Select One

Logically related sets of activities that define how business tasks are performed are called?

1.Business functions2.Business processes3.Strategic choices4.Business objectives

Select One

Logically related sets of activities that define how business tasks are performed are called?

1.Business functions2.Business processes (page 41)3.Strategic choices4.Business objectives

Select One

These systems address non-routine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution.

1. Enterprise system2. Supply chain management (SCM) system3. Executive support systems4. Knowledge management system (KMS)

Select One

These systems address non-routine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution.

1. Enterprise system2. Supply chain management (SCM) system3. Executive support systems (page 57)4. Knowledge management system (KMS)

Select One

Systems that span all functional areas and focus on executing business processes across the firm are called

1. Business functional systems2. Enterprise applications3. Transaction processing systems4. Data management systems.

Select One

Systems that span all functional areas and focus on executing business processes across the firm are called

1. Business functional systems2. Enterprise applications (page 59)3. Transaction processing systems4. Data management systems.

Select One

Which type of system is most often used for analyzing data?

1. Transaction processing system2. Management information system3. Decision-support system4. Executive support system

Select One

Which type of system is most often used for analyzing data?

1. Transaction processing system2. Management information system3. Decision-support system (page 54)4. Executive support system

Sample Final Exam Questions• What are "business processes"? What purposes

do they serve in the firm? (page 42)• Explain the difference between a management

information system and a decision-support system as they relate to middle managers. (page 53)

• Discuss the interrelationships among TPS, MIS, DSS, and ESS systems. (page 52-57)

• What is the function of a CRM system? (page 64)• Businesses today are enabled by or based upon

digital networks. What is meant by e-business and e-commerce? (page 67)

Chapter 3 - Objectives

• Important features of organizations that managers need to know about in order to build and use information systems successfully.

• The impact of information systems on organizations.

• How information systems help businesses use synergies, core competencies, and network-based strategies to achieve competitive advantage.

Select One

Information technology plays a critical role in helping organizations:

1. Maintain the existing bureaucratic structure2. Work with non-routine tasks3. Develop better-educated employee

groupings4. Perceive environmental change.

Select One

Information technology plays a critical role in helping organizations:

1. Maintain the existing bureaucratic structure2. Work with non-routine tasks3. Develop better-educated employee

groupings4. Perceive environmental change. (page 84)

Select One

All organizations become very efficient over time because individuals in the firm develop:

1. Routines for producing goods and services2. Long lasting friendships within the firm3. Better-educated employee groupings4. Deep rooted cultures.

Select One

All organizations become very efficient over time because individuals in the firm develop:

1. Routines for producing goods and services2. Long lasting friendships within the firm (page 86)3. Better-educated employee groupings4. Deep rooted cultures.

Select One

Benchmarking involves: 1. Introducing new systems in stages either by

functions or by organization2. The collection of knowledge in an artificial

intelligence system that is represented in the form of IF-THEN rules.

3. Setting strict standards for products, services, or activities and measuring organizational performance against those standards.

4. Selecting a hypothesis and seeking out more information until the hypothesis is either proved or disproved.

Select One

Benchmarking involves: 1. Introducing new systems in stages either by

functions or by organization2. The collection of knowledge in an artificial

intelligence system that is represented in the form of IF-THEN rules.

3. Setting strict standards for products, services, or activities and measuring organizational performance against those standards. (page 105)

4. Selecting a hypothesis and seeking out more information until the hypothesis is either proved or disproved.

Sample Final Exam Questions

• What could account for differences in the uses of information systems in different organizations? (page 83)

• Discuss the concept of the reciprocal relationship that organizations have with their environments. (page 84)

• According to Mintzberg's classification, list five basic kinds of organizational structures, and give an example of each. (page 89)

Chapter 4 - Objectives

• The relationships among ethical, social, and political issues that are raised by information systems.

• The main moral dimensions of an information society and specific principles for conduct that can be used to guide ethical decisions.

• The impact of contemporary information systems and the Internet on the protection of individual privacy and intellectual property.

Select One

The principles and standards that guide our behavior toward other people are called

1.Ethics2.Intellectual property3.Copyright4.Fair Use Doctrine

Select One

The principles and standards that guide our behavior toward other people are called

1.Ethics (page 84)2.Intellectual property3.Copyright4.Fair Use Doctrine

Select One

What records information about you during a Web surfing sessions such as what Web sites you visited, how long you were there, what ads you looked at, and what you purchased?

1. Cookie2. Web bug3. Spyware4. profiler

Select One

What records information about you during a Web surfing sessions such as what Web sites you visited, how long you were there, what ads you looked at, and what you purchased?

1. Cookie (page 142)2. Web bug3. Spyware4. profiler

Select One

The current intellectual property laws: 1. Are breaking down in the information

age.2. Are sufficient in most countries.3. Do not apply to digital materials.4. Apply only to new digital materials.

Select One

The current intellectual property laws: 1. Are breaking down in the information

age. (page 145)2. Are sufficient in most countries.3. Do not apply to digital materials.4. Apply only to new digital materials.

Select One

Illegal acts through the use of the computer or against the computer system is called:

1. Hacking.2. Computer abuse.3. Computer crime.4. Spamming.

Select One

Illegal acts through the use of the computer or against the computer system is called:

1. Hacking.2. Computer abuse.3. Computer crime. (page 152)4. Spamming.

Sample Final Exam Questions

• What are Fair Information Practices? (page 140)

• What is the major issue of privacy involved in using cookies? (page 144)

• Define and distinguish between the terms intellectual property, trade secret, copyright, and patent. What is the basic premise behind them all? (page 145 – 146)

• How does the rise of computer use in business threaten employment? (page 155)

Chapter 5

Chapter 5 is not on the final exam.

Chapter 6 - Objectives• Basic file organization concepts and the

problems of managing data resources in a traditional file environment.

• The principles of a database management system and the features of a relational database.

• Important database design principles. • Tools and technologies for providing

information from databases to improve business performance and decision making.

Select One

In a database, the smallest unit of data a computer can handle is a:

1. Record2. Bit3. Byte4. Field

Select One

In a database, the smallest unit of data a computer can handle is a:

1. Record2. Bit (page 226)3. Byte4. Field

Select One

Data redundancy occurs when:

1. Multiple reports are accessed simultaneously.

2. The programs that access the data are changed.

3. Different users enter information.4. Fields in many different files contain the

same information.

Select One

Data redundancy occurs when:

1. Multiple reports are accessed simultaneously.

2. The programs that access the data are changed.

3. Different users enter information.4. Fields in many different files contain the

same information. (page 228)

Select One

The data dictionary is the automated or manual file that:

1. Stores information about data elements and data characteristics.

2. Allows the creation of supplementary reports.3. Presents the data as they would be perceived

by end users.4. Is used in conjunction with conventional third-

or fourth-generation programming languages.

Select One

The data dictionary is the automated or manual file that:

1. Stores information about data elements and data characteristics. (page 234)

2. Allows the creation of supplementary reports.3. Presents the data as they would be perceived

by end users.4. Is used in conjunction with conventional third-

or fourth-generation programming languages.

Select One

This database model uses a series of logically related two-dimensional tables or files to store information:

1. Relational database2. Hierarchical database3. Network database4. Object-oriented database

Select One

This database model uses a series of logically related two-dimensional tables or files to store information:

1. Relational database (page 230)2. Hierarchical database3. Network database4. Object-oriented database

Select One

An entity-relationship diagram is a graphic method of presenting

1. Entire files and their relationships2. Entire records and their relationships3. Entities, relationships and attributes4. Entity classes and their rules.

Select One

An entity-relationship diagram is a graphic method of presenting

1. Entire files and their relationships2. Entire records and their relationships3. Entities, relationships and attributes

(page 236)4. Entity classes and their rules.

Sample Final Exam Questions

• What are some problems with the traditional file environment? (page 227)

• Define and distinguish between the terms data hierarchy, data redundancy, and data administration. (Pages: 226, 228, 247)

• What does a large distributed database present in terms of security problems? (Pages 237 -238)

• List the four types of contemporary DBMS and describe a distinguishing characteristic of each one. (page 230 – 233)

• What is the connection between data warehousing and data-mining? (page 239 – 242)

Chapter 7 - Objectives• The features of telecommunications networks

and key networking technologies.• Alternative transmission media, types of

networks, and network services. • How the Internet and Internet technology work

and how they support communication and e-business.

• The principal technologies and standards for wireless networking, communication, and Internet access.

Select One

This device is responsible for routing and managing communication on the network and coordinates network resources.

1. Network interface card2. Hub3. Network operating system4. Router

Select One

This device is responsible for routing and managing communication on the network and coordinates network resources.

1. Network interface card2. Hub3. Network operating system (page 265)4. Router

Select One

The formal set of rules that govern the way in which computers communicate are called

1. Protocols2. Algorithms3. Standards4. Procedures

Select One

The formal set of rules that govern the way in which computers communicate are called

1. Protocols (page 268)2. Algorithms3. Standards4. Procedures

Select One

A network that covers a large geographic area is most commonly referred to as a(n)

1. Wide area network2. Local area network3. Intranet4. Internetwork

Select One

A network that covers a large geographic area is most commonly referred to as a(n)

1. Wide area network (page 272)2. Local area network3. Intranet4. Internetwork

Select OneA star network:

1. Is a central switching system that handles a firm's voice and digital communications.

2. Links all computers in a closed loop in a manner that passes data in one direction from one computer to another.

3. Links all computers and other devices to a central host computer, through which all communications must pass.

4. Connects computers and peripheral devices located close to each other, often in the same building.

Select OneA star network:

1. Is a central switching system that handles a firm's voice and digital communications.

2. Links all computers in a closed loop in a manner that passes data in one direction from one computer to another.

3. Links all computers and other devices to a central host computer, through which all communications must pass. (page 272)

4. Connects computers and peripheral devices located close to each other, often in the same building.

Sample Final Exam Questions

• Define and distinguish among the following terms: analog signal, digital signal, and modem. (page 269)

• Describe the three most common network topologies. (page 271)

• How do ISDN and DSL differ? (page 275)• Describe what is meant by chat, instant

messaging, and Usenet. (Page 287)• Give three examples of how businesses can

use wireless technology. (page 291)

Chapter 8 - Objectives

• Why information systems need special protection from destruction, error, and abuse.

• The business value of security and control. • An organizational framework for security and

control. • The most important tools and technologies for

safeguarding information resources.

Select One

Common threats against information systems come from all of the following factors except

1. Technical2. Organizational3. Governmental4. Environmental.

Select One

Common threats against information systems come from all of the following factors except

1. Technical2. Organizational3. Governmental (page3 316)4. Environmental.

Select One

The single greatest cause of network security breaches is

1. Poor system patch management2. Pharming3. Users' lack of knowledge4. Absence of security programs.

Select One

The single greatest cause of network security breaches is

1. Poor system patch management2. Pharming3. Users' lack of knowledge (page 327)4. Absence of security programs.

Select One

Malware includes all of the following except

1. Worms2. Trojan horses3. Viruses4. Spoofing.

Select One

Malware includes all of the following except

1. Worms2. Trojan horses3. Viruses4. Spoofing (page 319)

Sample Final Exam Questions

• Discuss why information systems and networks are vulnerable to security threats. (page 316 – 319)

• Discuss the system security threats employees pose. (page 327)

• Describe what a risk assessment is and why it's necessary. (page 330)

• Describe policies a firm should develop to help protect its information assets. (page 331 - 332)

• Describe three new authentication technologies for information systems and the necessity for them. (page 336)

Chapter 9

Chapter 9 is not on the final exam.

Chapter 10 - Objectives• The unique features of e-commerce, digital

markets, and digital goods. • How Internet technology has changed value

propositions and business models. • The various types of e-commerce and how e-

commerce has changed consumer retailing and business-to-business transactions.

• The role of m-commerce in business and describe the most important m-commerce applications.

Select One

Removing the middleman and selling directly to a consumer in a digital marketplace is called

1. Ubiquity2. Disintermediation3. Reintermediation4. Marketspace

Select One

Removing the middleman and selling directly to a consumer in a digital marketplace is called

1. Ubiquity2. Disintermediation (page 397)3. Reintermediation4. Marketspace

Select One

Currently, the fastest-growing type of business-to-business e-commerce is:

1. Electronic data interchanges2. Net marketplaces3. Private exchanges4. Peer-to-peer networks.

Select One

Currently, the fastest-growing type of business-to-business e-commerce is:

1. Electronic data interchanges2. Net marketplaces3. Private exchanges (page 411)4. Peer-to-peer networks.

Sample Final Exam Questions

• What are some unique features of e-commerce technology? (page 394)

• Explain how the Internet reduces information asymmetry. (page 396)

• Discuss the impact of the Internet on markets for digital goods. (page 398)

• Discuss how mobile commerce services and applications can extend a business's outreach to customers. (page 413)

Chapter 11 - Objectives• The role of knowledge management and

knowledge management programs in business.

• The types of systems used for enterprise-wide knowledge management and demonstrate how they provide value for organizations.

• The major types of knowledge work systems and how they provide value for firms.

• The business benefits of using intelligent techniques for knowledge management.

Sample Final Exam Questions

• Why can't everything be reduced to an expert system? (page 437 – 438)

• Describe the two strategies normally used for an inference engine. (452)

• What is an example of a knowledge work system? (page 449 - 451)

• What is the difference between an expert system and a neural network? (page 452 – 457)

• List at least three examples of the use of intelligent agents today. (page 460)

Chapter 12 - Objectives• Different types of decisions and the decision-making

process.• How information systems support the activities of

managers and management decision making. • How decision-support systems (DSS) differ from MIS

and how they provide value to the business. • How executive support systems (ESS) help senior

managers make better decisions. • The role of information systems in helping people

working in a group make decisions more efficiently.

Sample Final Exam Questions

• Outline three main reasons why investments in information technology do not always produce positive results. (page 478)

• Compare and contrast the different capabilities of DSS and MIS systems. If you had to do without one of them, which would it be? Why? (page 480)

• How is data visualization used in GIS? (page 490)• Discuss how executive support systems help

senior managers make better decisions. (page 494)

• What are the advantages and disadvantages of the use of a GDSS for group decision making? (page 498)

Chapter 13 - Objectives• How building new systems produces

organizational change. • The core activities in the systems development

process. • Alternative methods for building information

systems. • Alternative methodologies for modeling

systems. • New approaches for system-building in the

digital firm era.

Sample Final Exam Questions

• What is business process reengineering? (page 515 – 517)

• What is workflow management and what are its benefits? (Page 516)

• Describe systems development, system analysis, and system design. Identify core activities in the systems development process. ( Page 524)

• What are the advantages and disadvantages of each of the four processes by which conversion to a new system may be accomplished? (page 527)

Chapter 14 - Objectives• The objectives of project management and why it is so

essential in developing information systems. • Models for selecting and evaluating information systems

projects and methods for aligning IS projects with the firm’s business goals.

• Models for assessing the business value of information systems.

• The principal risk factors in information systems projects. • Appropriate strategies for managing project risk and

system implementation.

Select One

This project management objective considers the accuracy and timeliness of information produced by the new system and ease of use.

1.Time2.Cost3.Quality4.Risk

Select One

This project management objective considers the accuracy and timeliness of information produced by the new system and ease of use.

1.Time2.Cost3.Quality (page 557)4.Risk

Select One

Information systems are considered:

1. Short-term capital investment projects. 2. As a measure of cash flow. 3. Long-term capital investment projects. 4. A means for lowering enterprise costs.

Select One

Information systems are considered:

1. Short-term capital investment projects. 2. As a measure of cash flow. 3. Long-term capital investment projects.

(page 565) 4. A means for lowering enterprise costs.

Select One

Communications problems between end users and designers are one reason why:

1. Users are driven out of the implementation process.

2. So much user training is required.3. The implementation process requires written

procedures.4. Cost overruns are so large.

Select One

Communications problems between end users and designers are one reason why:

1. Users are driven out of the implementation process. (page 573)

2. So much user training is required.3. The implementation process requires written

procedures.4. Cost overruns are so large.

Select One

This chart shows each project task as a horizontal bar whose length is proportional to the time required to complete it.

1. Gantt Chart.2. Pert Chart.3. Optimization Chart.4. Flow Chart.

Select One

This chart shows each project task as a horizontal bar whose length is proportional to the time required to complete it.

1. Gantt Chart. (page 575)2. Pert Chart.3. Optimization Chart.4. Flow Chart.

Sample Final Exam Questions

• There are four pitfalls to avoid in the management of the systems development project. What are they? Which of the four do you think occurs most often? Why? (page 556)

• Identify and describe the objectives of project management. As well, list and describe five major variables that project management must deal with. (page 557)

• What are GANTT and PERT charts used for? What information do these charts show? (Page 578 – 579)

• List and describe the three factors influencing the level of project risk. (page 572)

Chapter 15

Chapter 15 is not on the final exam.

Final Exam Details

• All questions will be short essay type similar to the sample questions.

• This is a closed book, closed notes exam.

• You can take the entire class time to complete it.

• No exam book required.