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    SMEs Projects 1

    PurchasingPurchasing

    Logistics for SMEs

    Federal of Thai Industries

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    SMEs Projects 2

    1.

    1.

    6.

    6.

    4.

    4.

    3.

    3.

    2.

    2.

    7.

    7.

    5.

    5.

    8.

    8.

    9.

    9.

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    SMEs Projects 3

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    SMEs Projects 4

    (Purchasing)

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    SMEs Projects 5

    (objectives)

    (. 2547)

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    SMEs Projects 6

    Logistics

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    SMEs Projects 7

    outsource subcontract

    AT&T

    William Mark AT&T

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    SMEs Projects 8

    (

    )

    (

    ) (transaction)

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    SMEs Projects 10

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    SMEs Projects 11

    strategic purchasing

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    SMEs Projects 12

    ()

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    SMEs Projects 13

    scope

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    SMEs Projects 14

    (categories)

    1. (components)

    2. (raw materials)

    3. (operating supplies)

    4. (supporting equipment)5. (process equipment)

    6.

    (services)

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    SMEs Projects 15

    ((Purchasing)Purchasing) (Procurement sourcing)

    (Strategic sourcing) (Supply management)

    (Supplier management)

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    SMEs Projects 16

    Supply Chain Management

    Source: The International Center for Competitive Excellence, University of North Florida.

    Performance metrics

    Keybusinessprocesses

    Customer relationship management

    Customer service management

    Demand management

    Order fulfillment

    Manufacturing flow management

    Procurement

    Product development and commercialization

    Returns channel

    Logistics Management

    Information flow

    Purchasing

    MRP

    Tier 1supplier

    MRP

    Materialsmanagement

    MRP

    Production

    MPS

    Physicaldistribution

    DRP

    and salesMarketing

    DRP

    Customer

    DRP

    Product Flow

    Just-in-timeEDI EDI

    Quick response

    supplierTier 2

    MRP

    Consumer

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    SMEs Projects 17

    Best Practice

    5M+I

    Best Practice

    5M+I

    Best Practice

    5M+I

    Best Practice

    5M+I

    Best Practice

    5M+I

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    SMEs Projects 18

    Purchasingis responsible for obtaining the materials,

    parts, and supplies and services needed to produce a

    product or provide a service

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    SMEs Projects 19

    Identifying sources of supply

    Negotiating contracts

    Maintaining a database of

    suppliers

    Obtaining goods and services

    Managing supplies

    Duties of Purchasing

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    SMEs Projects 20

    1.

    Requisition received

    2. Supplier selected

    3. Order is placed

    4. Monitor orders

    5. Receive orders

    PurchasingPurchasing

    LegalLegal

    AccountingAccountingOperationsOperations

    DataData

    processprocess--

    inging

    DesignDesign

    ReceivingReceiving

    SuppliersSuppliers

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    SMEs Projects 21

    Matl. = 53.2 %

    Eqpt. = 3.5%

    Total = 56.7%

    Prod. emp. = 10.7%Other emp. = 0.1%

    Total = 10.8%

    18.9%

    3.6%

    Source: Dobler and Burt, 1996

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    SMEs Projects 22

    (cost center)

    ()

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    SMEs Projects 23

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    SMEs Projects 24

    (productivity)

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    SMEs Projects 25

    1. ()

    2. 3.

    4.

    5. 6. (

    )

    7.

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    SMEs Projects 26

    /

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    SMEs Projects 27

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    SMEs Projects 28

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    SMEs Projects 29

    Supply Chain ManagementSupply Chain Management

    1

    2

    Customer relationship management

    Customer service management

    Demand management

    Order fulfillment

    Product development and commercialization

    Returns channel

    Procurement

    Manufacturing flow management

    Product Flow

    SupplyChainBusine

    ssProcesses

    Supply Chain Management ComponentsSupply Chain Management Components Product structure

    Management methods

    Power and leadership structure

    Risk and reward structure

    Culture and attitude

    Planning and Control

    Process (work) structure

    Organization structure

    Product flow facility structure

    Information flow facility (IT) structure

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    SMEs Projects 30

    (fulfillment)

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    SMEs Projects 31

    Best

    Practice

    5M+I

    Best

    Practice

    5M+I

    Best

    Practice

    5M+I

    Best

    Practice

    5M+I

    Best

    Practice

    5M+I

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    SMEs Projects 32

    1.

    2. 3.

    4. 5.

    (())

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    SMEs Projects 33

    6. 7.

    (supplier) 8.

    9. 10. ()

    (())

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    SMEs Projects 34

    Cost of SearchNegotiated Price

    Transportation CostInspection CostStartup Cost

    Storage CostOperating, CostMaintenance CostInventory Costs

    Disposal Cost

    AcqusitionCost

    In-HouseCost

    LifeCycleCost

    TotalCost of

    Ownership

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    SMEs Projects 35

    Deliverables

    Purchasing ManufacturingDistribution

    Sales

    What (item)

    From

    (supplier)

    Where(warehouse)

    When (receive)

    Quantity

    What (item)

    Where (plant)

    How(method)

    When (manufacture)

    Quantity

    Over Time

    Ship from(Plant, DC)

    Ship to (DC,Customer)

    How(transportation method)

    When (dispatch)

    Stock levels

    Acceptor reject (sales order,

    forecast order)

    Available toPromise (ATP)

    Capableto Promise (CTP)

    Delivery (full,partial)

    Backorders

    maximize profit

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    SMEs Projects 36

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    SMEs Projects 37

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    SMEs Projects 38

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    SMEs Projects 39

    (specifications )

    ()(

    )

    (requirements)

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    SMEs Projects 40

    ......

    1. (Conformance)

    2. (Aesthetics)3. (Durability)4. (Performance)5. (Reliability)6. (Features)

    7. (Serviceability)8. (Perceived quality)

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    SMEs Projects 41

    1. (Dissatisfy)2. (Satisfy)3. (Delight)

    ++

    100100%%

    (Kanos Model)

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    SMEs Projects 4242

    1. (Dissatisfy)

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    SMEs Projects 43

    2. (Satisfy)

    3 (D li ht)

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    SMEs Projects 44

    3. (Delight)

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    SMEs Projects 45

    = -

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    SMEs Projects 46

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    SMEs Projects 47

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    SMEs Projects 48

    1. (Cost comparison)2. (Manufacturing system

    analysis)

    3. (Motion analysis)4. (Make or buy)

    5. (Standardization)

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    SMEs Projects 49

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    SMEs Projects 51

    . 1,200

    6 (.)4 .

    (Supplier) 2

    2

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    SMEs Projects 52

    22

    (Super Snack Co., Ltd.) 400 (100 . 20 .)

    50 500 (+ + )

    5 55 2

    200

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    SMEs Projects 5353

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    SMEs Projects 54

    JUST IN TIMEJUST IN TIME

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    SMEs Projects 55

    JUST IN TIMEJUST IN TIME

    =

    TOYOTA Ohno

    (Bottleneck)

    ()Ohno (Reduce Lot Size)

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    JUST IN TIME

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    SMEs Projects 57

    JUST IN TIME

    == == ==== ====

    ==

    ==Quality CircleQuality Circle==

    J t I Ti

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    SMEs Projects 58

    JustJust

    --InIn

    --TimeTime

    A BC

    D

    3 3 3 3

    STORE

    Just-In-Time (JIT) Example

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    SMEs Projects 59

    Just In Time (JIT) Example

    Work in process inventory levelWork in process inventory level

    (hides problems)(hides problems)

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    SMEs Projects 62

    spot buying / spot purchase (Blanket orders) consolidated billing (Invoiceless purchasing) (Electronic ordering and funds

    transfer)

    Electronic data interchange (EDI) Stockless purchasing

    Standardization

    Outsourcing

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    SMEs Projects 63

    1.

    2.

    3.

    4.

    5.

    1.

    2.

    3.

    4.

    5.

    ( )

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    SMEs Projects 64

    6. 7. 8.

    9.

    10.

    6. 7.

    8.

    9.

    10.

    (

    )

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    ()

    (

    )

    e.g. cross functional team

    ()

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    SMEs Projects 66

    ()

    Source: Douglas M. Lambert, Margaret A. Emmelhainz, and John T. Gardner, Developing and ImplementingSupply Chain Partnerships, The International Journal of Logistics Management, Volume 7, No. 2. (1996), p.2.

    ?

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    SMEs Projects 67

    ?

    (vertical integration)

    Source: Douglas M. Lambert, Margaret A. Emmelhainz, and John T. Gardner, Developing and Implementing SupplyChain Partnerships, The International Journal of Logistics Management, Volume 7, No. 2. (1996), p.2.

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    SMEs Projects 68

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    SMEs Projects 69

    -Honesty-Financial viability

    -Reciprocity

    -

    -

    --

    - Source: Ronald H. Ballou (2004)

    ()

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    SMEs Projects 70

    just-in-time

    Source: Ronald H. Ballou (2004)

    ( )

    ()

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    SMEs Projects 71

    Source: Ronald H. Ballou (2004)

    ( )

    ()

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    SMEs Projects 72

    ()

    (selective tendering)

    Source: Ronald H. Ballou (2004)

    ( )

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    SMEs Projects 73

    just-in-time

    --CPM/PERT

    --

    --

    -

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    SMEs Projects 74

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    SMEs Projects 75

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    SMEs Projects 76

    1.1.

    2.2. 3.3.

    4.4.

    (())

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    SMEs Projects 77

    5.5.

    6.6.

    7.7.

    8.8.

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    SMEs Projects 78

    1.1.

    2.2. 3.3.

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    SMEs Projects 79

    1.1. (Quantity)(Quantity)

    2.2. (Quality)(Quality)

    3.3.

    (Time)(Time)

    4.4. ((Cost)Cost)

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    SMEs Projects 80

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    SMEs Projects 81

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    SMEs Projects 82

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    SMEs Projects 83

    (Order cost)

    Changeover (setup) cost

    (1 5 )

    (1 5 )

    (0 25 )

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    SMEs Projects 84

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    SMEs Projects 85

    :

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    SMEs Projects 86

    :

    You can only manage what you can measure

    Anything that is measured improves

    :

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    SMEs Projects 87

    Faster response to the customer at lower cost and higher quality

    A competitive advantage!

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    SMEs Projects 88

    (risk)

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    SMEs Projects 89

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    New Product Development

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    SMEs Projects 91

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    SMEs Projects 92

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    SMEs Projects 93

    New Product Development

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    SMEs Projects 94

    ComputerComputerSonySony

    (risk management)

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    SMEs Projects 95

    (trade-off)

    credit

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    SMEs Projects 96

    OutsourcingOutsourcing

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    SMEs Projects 97

    OutsourcingOutsourcing

    Suppliers

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    SMEs Projects 98

    Choosing suppliers

    Evaluating sources of supply

    Supplier audits

    Supplier certification

    Supplier relationships

    Supplier partnerships

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    SMEs Projects 99

    ()

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    SMEs Projects 100

    (lead time)

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    SMEs Projects 101

    -

    vs.

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    SMEs Projects 102

    /

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    ?

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    SMEs Projects104

    ()

    (holding costs)

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    SMEs Projects105

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    SMEs Projects106

    1995 Corel Corp.

    1 2 3

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    SMEs Projects107

    1 2-3

    (JIT)

    ()

    1995

    Corel Corp.

    (contract management)

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    SMEs Projects108

    ()

    :

    ()

    (mutual benefits)

    (aspect) (adversary) (partner)

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    SMEs Projects109

    Number of suppliers

    Many One or a few

    Length of relationship

    May be brief Long-term

    Low price Major consideration Moderately important

    Reliability May not be high High

    Openness Low High

    Quality May be unreliable; buyerinspects

    At the source; vendorcertified

    Volume of business May be low High

    Flexibility Relatively low Relatively high

    Location Widely dispersed Nearness isimportant

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    SMEs Projects

    110

    1.Reduce cost of making the purchase2.Reduce transportation costs3.Reduce production costs4.Improve product quality5.Improve product design6.Reduce time to market7.Improve customer satisfaction8.Reduce inventory costs9. Introduce new products or services

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    SMEs Projects

    111

    Toyota

    Bose, Chrysler, Harley Davidson

    Vendor Managed Inventory

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    SMEs Projects

    112

    Source: Ronald H. Ballou (2004)

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    SMEs Projects

    113

    Direct Materials Purchasing Moves

    Online

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    SMEs Projects

    114

    Strategic importance

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    SMEs Projects

    115

    g pCostQualityAgility

    Customer serviceCompetitive advantageTechnology managementBenefitsRisks

    Increased outsourcing

    ()

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    SMEs Projects

    116

    Increased outsourcing

    Just-in-time

    Globalization

    (MRP)

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    SMEs Projects

    117

    Materials Requirement Planning (MRP):

    (Enterprise ResourcePlanning: ERP)

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    SMEs Projects

    118

    GE automated Web-based

    purchasing system

    Intel

    80 19,000

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    SMEs Projects 119

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    SMEs Projects 120

    Green Sourcing

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    SMEs Projects 121

    (supplier)

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    SMEs Projects 122

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    SMEs Projects 123

    (ethical purchasing)

    (ethical purchasing)

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    SMEs Projects 124

    Good governance

    (Ethics)

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    A theory or system of moral values, the principles of conduct

    governing an individual or group

    (Pitfalls of Buying)

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    SMEs Projects 126

    Inducements

    Bribery

    Purchasing Fraud

    Protection via

    (Ethical Code)

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    SMEs Projects 127

    Integrity

    Optimising Resources

    Professional Practice spirit of the Law

    (Ethical Guidance)

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    SMEs Projects 128

    Things to consider:

    Declaration of Interests

    Confidentiality & accuracy of information

    Competition

    Business Gifts

    Hospitality

    Business Dining

    Records

    (Buying Ethically Practicalities)

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    SMEs Projects 129

    Professional standards

    Procurement Management

    Underpinned by Core Values and Governance

    Corporate Governance

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    SMEs Projects 130

    Standards of Business Conduct

    Code of Conduct

    Code of Practice on openness

    Professional Codes of Practice

    (H t &T )

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    SMEs Projects 131

    (Honesty &Transparency)

    (Accountability) (Integrity)

    (Participation)

    (Equity and Fairness)

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    SMEs Projects 132

    ...

    (responsibility to employer)

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    SMEs Projects 133

    (conflicts of interest) (gratuities) (confidential information)

    (treatment of suppliers) (reciprocity)

    Summary of Ethical Buying

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    SMEs Projects 134

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    SMEs Projects 136

    Operations Management Textbooks

    , , . . 2549.

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    SMEs Projects 137

    , , :

    (JETRO). 2548. ABC. LogisticsCost Analysis. .

    Rushton, Alan, Phil Croucher, and Peter Baker. 2006. The handbook of Logistics and Distribution

    Management. 3rd edition. The Chartered Institute of Logistics and Transport (UK).

    Kaplan, Robert S., and David P. Norton. The Balanced Scorecard. 1996. Harvard Business School

    Press.

    Fernie, John, and Leign Sparks. 2004. Logistics and Retail Management: insights into current practice and

    trends from leading experts. 2nd edition. The Chartered Institute of Logistics and Transport (UK).

    Cohen, Shoshanan, and Joseph Roussel. 2005. Strategic Supply Chain Management. McGrawHill.