7/27/2019 PQCNC Patient Family Engagement Action Plan

1/1

PF

EActi

onPlan

Perinatal Quality Collaborative

of

North Carolina

Patient and Family Engagement

Action PlanOverallAim:

Createamultidisciplinary,hospital-basedcommunitythatisfocusedonprovidingastandardizedapproachtotherecruitment,training,and

employmentofpatientsandfamiliesaspartnersinperinatalimprovementeffortsbyJanuary2014.

Outcomes ChangeIdeas

Determineifotherdepartments/teamsshouldbeengagedbeforecontactingpatients/familymembers

(e.g.,PatientExperienceTeam,VolunteerServices) Identifyaleadperson(s)tointerviewanddocumentcontactwithpotentialpatient/familypartners

Determinerolesforpatients/families(i.e.,whatareweaskingthemtodo)

Createinterview/applicationtoolstobeusedwitheverypotentialcandidate(e.g.,interviewscripts,

application,acceptance/rejectionletters)

Determinereadinesscriteriaforuseinselectingpotentialcandidates Determinefacility-levelrequirementsforpatients/familymembers(e.g.,volunteertraining,

backgroundchecks)

Createorientationtoolsforuseinonboardingpatients/familymembers(e.g.,informationaboutthe

unitandproviders,goalsofpartnership,expectationsregardingparticipation,meetingetiquette)

Identifyaperson(s)totrackpatient/familymemberprogresstowardscompletingtrainingrequirementsandorientation

Identifyaperson(s)ontheimprovementteamtobethepointofcontactforpatients/familymembers,

totrackpatient/familymemberattendance,andorienttheteam

Orientimprovementteammembersregardingtheroleofpatients/familymembersontheteam Identifypotentialforums(neworexisting)foreducatingproviders/staff(e.g.,newnurseresidency,

staffmeetings,lunchandlearns,onlinemodules)

Developcurriculumforeducatingproviders/staff

Identifyaleadperson(s)tofacilitateandtrackeducationalopportunities

Identifypatients/familymemberswhoareabletoassistwitheducation

Createtoolsfortrackingthenumberandtypeofprovidersparticipatingineducationandasystemforevaluatingtheeffectivenessoftheopportunity

Eachfacilitywillhavea

processinplacefor

identifyingpatients/family

memberstoassistwith

theirimprovementteams

Identifyaperson(s)whowillsolicitanddocumentpatient/familymemberreferrals

Determinecharacteristicsandperspective/experiencedesiredinpotentialpatient/familypartners

(e.g.,timesincedischarge,diversity)

Identifysourcestoapproachforreferrals(e.g.,bedsidenurses,socialworkers,patientrelations)

Createeducationaltoolstosharewithproviders/staffregardingwhatmakesaneffectivepatient/family

partner

Educateproviders/staffregardingthereferralprocessEachfacilitywillcontact3

patients/familymembersaboutassistingwiththeir

improvementefforts

Eachfacilitywillhave1

patient/familymember

attendeachimprovement

teammeeting

Eachfacilitywillhavea

processinplacefor

educatingproviders/staff

regardingtheimportanceof

thepatient/family

perspective