pqs compliance audit report - irp-cdn.multiscreensite.com · pqs compliance audit report –...

PQS Compliance Audit Report

Queensland VET Quality Framework

RTO code 41246

RTO legal name HCR Homes Pty Ltd

RTO trading name Best Option Training

RTO address 6/ 2404 Logan Road, Eight Mile Plains QLD 4113

Funding program(s) audited Certificate 3 Guarantee Higher Level Skills 2017-18 and 2018-19

PQS agreement(s) audited QS101404

Audit location 6/2404 Logan Road, Eight Mile Plains QLD 4113

Type of audit Monitoring

Compliance assessment Non-Compliant

Issue date

HPE ref 19/39097

AUDIT-IN-CONFIDENCE

PQS Compliance Audit Report – January 2019 - ii -

Contents

Contents .............................................................................................................. ii

1 Executive summary .................................................................................... 1

1.1 Background ................................................................................................ 1

1.2 Objective and scope ................................................................................... 1

1.3 Summary of results ..................................................................................... 2 1.3.1 Internal control improvement opportunities (ICIO) .............................. 2 1.3.2 Overview ............................................................................................ 2 1.3.3 Root causes and risk issues .............................................................. 3

1.4 PQS acknowledgement and feedback ........................................................ 3 1.4.1 Acknowledgement ............................................................................. 3 1.4.2 Feedback ........................................................................................... 3

2 PQS development areas ............................................................................ 4

Appendix 1 Priority focus area ratings ............................................................ 6

Appendix 2 Scope detail ................................................................................. 7

1 Quality and Compliance team ..................................................................... 7

2 Qualifications included ................................................................................ 7 QS101404 ................................................... Error! Bookmark not defined.

3 Focus ......................................................................................................... 7

Appendix 3 Non-compliance detail – VET Investment .................................... 8

1 Training ...................................................................................................... 8

2 Assessment ................................................................................................ 9

3 AVETMISS reporting ................................................................................ 13

Appendix 4 Summary of key non-compliances – VET Investment ............... 15

PQS Compliance Audit Report – February 2019 - 1 -

1 Executive summary

1.1 Background

A pre-qualified supplier (PQS) audit has been conducted in accordance with the approved 2018–19 Department of Employment, Small Business and Training (DESBT) PQS Audit Plan. Your registered training organisation (RTO) provides services that underpin the delivery of VET Investment Plan program outcomes to Queensland students.

This report summarises the Department’s assessment of PQS operations within the audit scope, including maturity ratings for the areas reviewed; and focus areas identified which may affect capacity to sustain compliance.

Please note that Appendix 4 contains the summary of key non-compliances, within the audit report for the purposes of identification and provision of details. Any action regarding the recovery of any identified ‘overpayments’, as detailed within Clause 8 of your PQS Agreement, may be progressed separately by Contract Management.

1.2 Objective and scope

The objective of the audit was to assess compliance with the requirements of PQS agreements. The audit also examines the design and operational effectiveness of PQS controls as indicators for risk of non-compliance.

The scope included a review of:

PQS governance, planning and risk management in relation to PQS agreements

PQS agreement delivery i.e. evidence of operating in accordance with the terms of

the PQS agreement/s, including relevant policies and evidence requirements

documentation.

Qualifications included:

CPC40110 Certificate IV in Building and Construction (Building)

For further detail regarding the scope and the qualifications, refer to Appendix 2.


1.3 Summary of results

1.3.1 Internal control improvement opportunities (ICIO)

The audit identified the following opportunities for internal control improvement:

Table 1 Internal control improvement opportunities

Internal control improvement opportunities Key benefits

Review the Internal Audit, Continuous Improvement and Risk Management processes and practices to include Pre-Qualified Supplier requirements.

Reduces the risk of non-compliance with Pre-Qualified Supplier Evidence Guide requirements.

Review the Recognition of Prior Learning process to remove potential ambiguity or insufficiency.

Provides further information clarity to responsible staff surrounding the evaluation process and the collation of assessment tools to support a claim of recognition of prior learning granted.

1.3.2 Overview

The design and operational effectiveness of PQS controls and compliance as per departmental requirements require strengthening:

The focus areas identified in Table 3 below, together with their assessed priority rating

for actioning (refer to Appendix 1 for an explanation of priority ratings)

Findings and proposed management actions for each focus area as provided in

Section 2

The detail regarding non-compliances (by agreement) as provided in appendix 3.

An overview of key non-compliances (by agreement) as provided in appendix 4.

Table 2 PQS audit overview

Ref Focus area Priority focus area

2.1 Governance, planning and risk management

2.1.1 Assurance framework High

2.1.2 Policies and procedures High

2.1.3 Information management Low

2.2 Agreement delivery – VET Investment

2.2.5 Training Medium

2.2.6 Assessment Extreme

2.2.7 AVETMISS reporting Low

Table 3 PQS maturity ratings

PQS maturity ratings Maturity rating

Governance, planning and risk management Developing / emerging

Agreement delivery – VET Investment Developing / Emerging


Table 4 Maturity rating key

A three point scale used to measure PQS Agreement controls.

Maturity rating Rating definition

Achieving / enhancing

Good governance structures; strong policies and procedures; routine performance management; sound internal controls that are ‘embedded’ and ‘understood’. Unmitigated risks of ‘low’ priority only.

Developing / emerging

Improvements required – governance, policies and procedures, performance management; internal controls that ‘exist’ but are not ‘embedded’ or ‘understood’. Unmitigated risks of ‘medium’ or ‘high’ priority.

Learning /

beginning

Significant weaknesses – governance, policies and procedures setting, performance management; weak internal controls that do not ‘exist’ or are not ‘defined’. Several unmitigated risks of ‘medium’, ‘high’ or ’extreme’ priority.

1.3.3 Root causes and risk issues

The specific evidentiary requirements detailed within the PQS Agreement/s, the related Funding Program Policies and the PQS Audit Evidence Requirement/s were not sufficiently encapsulated in the PQS’s policies and procedures which may lead to an ineffective governance and assurance framework.

The PQS record of participation in training and subsequent process does not capture all required information.

The PQS process for recording and retaining assessment materials does not capture all required information.

The PQS process for determining recognition of prior learning and the retention of associated assessment materials does not capture all required information.

1.4 PQS acknowledgement and feedback

1.4.1 Acknowledgement

Thank you to your management and staff for the assistance provided during the course of this audit, specifically:

Name Position

Hanna Alam CEO

1.4.2 Feedback

We value your feedback, which will contribute to the continuous improvement of PQS audit processes. It would be appreciated if you could complete and return the PQS audit evaluation form provided via email with this audit report.


2 PQS development areas

Rectification of all non-compliances as well as processes identified as contributing to non-compliance must be undertaken immediately; however, there is no requirement to submit rectification evidence to the Department unless specifically requested.

More information regarding non-compliances specific to individual students, qualifications and/or units of competency is provided in Appendix 3 and Appendix 4.

Ref Focus area Risk / impact Recommended management action

Priority focus area

2.1 Governance, planning and risk management

2.1.1 Assurance framework

The framework presented did not incorporate all funding program compliance requirements.

Risk identified

Review and update the policies and procedures to support:

The achievement and management of compliance with the Pre-Qualified Supplier Agreement.

The supplier’s commitment to continuous improvement.

High

2.1.2 Policies and procedures

While it was evident that policies and procedures sighted provided clarity to address a number of compliance obligations, the documentation requires revision to incorporate specific funding policy requirements.

Risk identified

High

2.1.3 Information management systems

In the majority of cases, the documentation completed is undertaken as a paper-based system, which is retained in a hardcopy student file. However, the current records retention process could increase the risk of inappropriate disposal of records required to be retained in accordance with the Pre-qualified Supplier Agreement

Risk identified

Low

Ref Focus area % of compliance

Recommended management action

Priority focus area

2.2 Agreement delivery – VET Investment

2.2.5 Training

Sufficient evidence has been retained 17% Revision training recording and retention practices to ensure evidence is retained in accordance with the Pre-qualified Supplier Agreement.

Medium

2.2.6 Assessment

Sufficient evidence to validate AVETMISS Outcome identifier 20 claims for payment

0% An immediate revision of assessment recording and retention practices to ensure evidence is retained in accordance with the Pre-qualified Supplier Agreement

Extreme


Sufficient evidence to validate AVETMISS Outcome identifier 51 claims for payment

0% An immediate revision of assessment recording and retention practices to ensure evidence is retained in accordance with the Pre-qualified Supplier Agreement

Extreme

2.2.7 AVETMISS reporting

Accurately reported AVETMISS Delivery mode identifier

94% Review and update the process for determining the AVETMISS Delivery mode identifier to ensure AVETMISS data reported accurately reflects the delivery arrangements for applicable units.

Low

Accurately reported AVETMISS Outcome code identifier

94% Review and update the process for determining the AVETMISS Outcome code identifier to ensure AVETMISS data report accurately reflects the outcome achieved.

Low

Accurately reported postcodes 98% Review and update the process for reporting postcodes to ensure the data reported accurately reflects the location where training was delivered

Low

Accurately reported highest level of schooling

94% Review and update the process for reporting the highest level of schooling to ensure the data reported accurately reflects the highest level of schooling undertaken by the student.

Low


Appendix 1 Priority focus area ratings

Priority focus area ratings have been assigned to the findings raised in this report as outlined below. They are assigned in order to provide assistance to PQS in relation to focusing the action that needs to be taken based on the audit findings. They are not a departmental rating of importance.

Priority focus area Attributes

Extreme An extreme weakness in the PQS control environment. Findings point to serious ongoing risk of not meeting the requirements of the PQS agreement.

High A significant weakness in the PQS control environment. Findings indicate an unacceptable level of ongoing risk of not meeting the requirements of the PQS agreement.

Medium A moderate weakness in the PQS control environment. Findings point to ongoing risk of not meeting the requirements of the PQS agreement.

Low A minor weakness in the PQS control environment. Findings point to minimal or no ongoing risk to meeting the requirements of the PQS agreement.

Internal control improvement opportunity (ICIO)

There is an opportunity to improve efficiency and effectiveness of current processes that, if not actioned, may result in not meeting the requirements of the PQS agreement.

Priority levels at the medium level and higher may be escalated to executive management via the PQS Review Panel to consider an appropriate response, if required.

For further information email [email protected].

mailto:[email protected]


Appendix 2 Scope detail

1 Quality and Compliance team

Name Role

Haidee Barnes-Hermann Lead Auditor

Anthony Ferry Auditor

2 Qualifications included

Qualification code and title Number of students sampled

Number of units of competency sampled


15 50

TOTAL 15 50

The total number of students included in the audit sample may not have been sampled across every audit focus areas for the programs audited.

3 Focus

This was conducted as a full monitoring audit to evaluate PQS compliance with the

agreement/s.

The audit incorporated the review of AVETMISS data submitted by the PQS within

the 26 July 2017 – 8 March 2019 time period.

The PQS has five other qualifications on their delivery scope for this agreement. Not

all qualifications on the delivery scope were included because claim numbers were

too low for inclusion in the sample.

The audit activity commenced with an initial review of controls and assurances the

PQS has implemented to support service delivery against its agreements and

departmental policy.

This was followed by fieldwork including student file review conducted over three

days, Tuesday 12 March 2019 – Thursday 14 March 2019, to analyse the sufficiency

and accuracy of evidence retained by the PQS to support funding payments received

from the Department. The student file review component also allowed validation of

the effectiveness of internal controls implemented by the PQS to address its

compliance responsibilities.


Appendix 3 Non-compliance detail – VET Investment

Rectification of all non-compliances as well as processes contributing to non-compliance must be undertaken immediately; however, there is no requirement to submit rectification evidence to the Department unless specifically requested.

1 Training

(Refer to PQS Agreement, Clause 9; PQS Policy 17–18 Appendix 5 – Table 4; PQS Policy 18–19 Appendix 5 – Table 4; PQS Audit Evidence Requirements.)

Focus area – 2.2.5 Agreement delivery – VET Investment Priority focus area

Record of participation in training Medium


Student name/s Unit of competency

Detail regarding insufficient evidence

Simon Smith CPCCBC4010B The record of participation in training does not contain the location of training.

Matt Allsop CPCCBC4001A The record of participation in training does not contain the unit of competency title.

Timotei Cornea CPCCBC4002A

Adrian Eagles CPCCBC4001A

Amby Fruean CPCCBC4024A

Reuben Garlick CPCCBC4003A

CPCCBC4012B

CPCCBC4013A

Joseph Hall BSBSMB406A

CPCCBS4003A

Gregory McDonald CPCCBC4002A

CPCCBC4013A

Daniel McKenzie BSBSMB401

CPCCBC4008B

CPCCBC4010B

CPCCBC4021A

Gerrard Ratcliffe BSBSMB401

BSBSMB406A

CPCCBC4004A

CPCCBC4005A

CPCCBC4009B

CPCCBC4010B

Simon Smith CPCCBC4006B

CPCCBC4007A

CPCCBC4010B

CPCCBC4012B


Nathan Surrey CPCCBC4008B

CPCCBC4011B

The record of participation in training does not contain the unit of competency title.

Jason Uridge CPCCBC4006B

CPCCBC4007B

Raymond Wong CPCCBC4001A

CPCCBC4003A

CPCCBC4006B

CPCCBC4011B

CPCCBC4012B

Bryce Young Williams CPCCBC4012A

2 Assessment

(Refer to PQS Agreement, Clause 9; PQS Policy 17–18 Appendix 5 – Table 4 and Performance Standard 5B; PQS Policy 18–19 Appendix 5 – Table 4 and Performance Standard 5B; PQS Audit Evidence Requirements.)


AVETMISS Outcome identifier 20

The evidence provided by the PQS did not contain the full range of assessment evidence to support ‘AVETMISS Outcome identifier 20 – Competency achieved/pass’ claims for payment.

Extreme




Matt Allsop CPCCBC4001A Student responses to written assessment were unable to be validated as the student’s own work, as student responses were identical or too similar to the corresponding marking guide.

CPCCBC4008B

CPCCBC4009B

The Observation Checklist did not contain variables specific to a task or scenario, or identify the student’s skills and actions observed which lead to the judgement of ‘competent’.

Student responses to questions as verbal assessment or reasonable adjustment, were not recorded and retained.

Responses to assessment questions were incorrect when compared with the supplier’s marking guide; however, the assessor had marked the responses as sufficient.

CPCCBC4011B Student responses to questions, as verbal assessment or reasonable adjustment, were not recorded and retained.

Timotei Cornea CPCCBC4002A

The full range of completed assessment tools were not retained to support a judgement of competence.


CPCCBC4005A

CPCCBC4007A





Adrian Eagles CPCCBC4001A Student responses to written assessment were unable to be validated as the student’s own work, as they were identical or too similar to the corresponding marking guide.

Amby Fruean CPCCCBC4024A The full range of completed assessment tools were not retained to support a judgement of competence.

Reuben Garlick CPCCBC4003A

CPCCBC4013A



CPCCBC4012B The full range of completed assessment instruments, and associated assessment tools, were not retained to support a judgement of competence.


Joseph Hall BSBSMB406A The Observation Checklist did not contain variables specific to a task or scenario, or identify the student’s skills and actions observed which lead to the judgement of ‘competent’. The ‘cut and paste’ of unit elements and performance criteria did not provide sufficient capacity to collect evidence to meet all unit performance requirements.

Student responses to theory assessment were unable to be validated as the student’s own work, as they were identical or too similar to the corresponding marking guide.

CPCCBC4003A Student responses to written assessment were unable to be validated as the student’s own work, as they were identical or too similar to the corresponding marking guide.

Gregory McDonald CPCCBC4002A


Student responses to written assessment were unable to be validated as the student’s own work, as they were identical or too similar to the corresponding marking guide.

CPCCBC4009B Student responses to questions as verbal assessment or reasonable adjustment, were not recorded and retained.

CPCCBC4013A The Observation Checklist did not contain variables specific to a task or scenario, or identify the student’s skills and actions observed which lead to the judgement of ‘competent’.

Daniel McKenzie BSBSMB401

The Observation Checklist did not contain variables specific to a task or scenario, or identify the student’s skills and actions observed which lead to the judgement of ‘competent’. The ‘cut and paste’ of the unit elements and performance criteria did not provide sufficient capacity to collect evidence to meet all unit performance requirements.


CPCCBC4008B




CPCCBC4010B Student responses to written assessment were unable to be validated as the student’s own work, as they were identical or too similar to the corresponding marking guide.



CPCCBC4021A The Observation Checklist did not contain variables specific to a task or scenario, or identify the student’s skills and actions observed which lead to the judgement of ‘competent’.

Gerrard Ratcliffe BSBSMB401

BSBSMB406A



CPCCBC4004A

CPCCBC4005A

CPCCBC4009B



CPCCBC4010B Student responses to written assessment were unable to be validated as the student’s own work, they were identical or too similar to the corresponding marking guide.

Simon Smith BSBSMB406A The full range of completed assessment tools were not retained to support a judgement of competence.


Student responses to questions as verbal assessment or reasonable adjustment were not recorded and retained.


CPCCBC4006B

CPCCBC4007A




CPCCBC4010B The full range of completed assessment tools, were not retained to support a judgement of competence.






Nathan Surrey CPCCBC4008B The full range of completed assessment tools, were not retained to support a judgement of competence.

Observation Checklist did not contain variables specific to a task or scenario, or identify the student’s skills and actions observed which lead to the judgement of ‘competent’.




Jason Uridge CPCCBC4006B

CPCCBC4007A



Raymond Wong CPCCBC4001A

CPCCBC4011B

CPCCBC4012B




CPCCBC4003A

CPCCBC4006B



Bryce Young-Williams CPCCBC4021A The Observation Checklist did not contain variables specific to a task or scenario, or identify the student’s skills and actions observed which lead to the judgement of ‘competent’.




AVETMISS Outcome identifier 51

The evidence provided by the PQS did not contain the full range of assessment evidence to support ‘AVETMISS Outcome identifier 51 – Recognition of prior learning granted’ claims for payment.

Extreme




Kenneth Brownlee CPCCBC4002A

No evidence to validate a Competency Conversation with the employer.

Challenge Test did not contain sufficient detail to demonstrate the skills/behaviours relevant to the unit of competency demonstrated by the student. There was insufficient information about the activity/context and pre-populated benchmark tick boxes were left entirely blank.

Self-Assessment Questionnaire was insufficient to demonstrate that the student had the formal and informal knowledge and skills against tasks relevant to the units.

Adrian Eagles CPCC4018A No evidence to validate a Competency Conversation with the employer.

The Competency Conversation with the student did not capture and retain actual questions and responses. This document was also incomplete

Self-Assessment Questionnaire was insufficient to demonstrate that the student had the formal and informal knowledge and skills against tasks relevant to the unit.

Joseph Hall CPCCBC4002A

CPCCBC4004A

CPCCBC4018A

The Competency Conversation with the student did not capture and retain actual questions and responses.

Competency Conversation with the employer was a list of units required for the qualification; without questions and answers, and was completed by the employer only.

Challenge Test did not contain sufficient detail to demonstrate the skills/behaviours relevant to the unit of competency demonstrated by the student. There was insufficient information about the activity/context and pre-populated benchmark tick boxes were left entirely blank.

Self-Assessment Questionnaire was insufficient to demonstrate that the student had the formal and informal knowledge and skills against tasks relevant to the units.

3 AVETMISS reporting

(Refer to PQS Agreement, Clauses 5 and 9; PQS Policy 17–18 Appendix 1I, 3D and 3E; PQS Policy 18–19 Appendix 1I, 3D and 3E; PQS Audit Evidence Requirements.)


Delivery Mode Identifier Low




CPCCBC4004A

CPCCBC4005A

Delivery mode identifiers specified in AVETMISS were not accurately reported.


Outcome code identifier Low




CPCCBC4004A

CPCCBC4005A

Outcome mode has been reported as ‘AVETMISS Outcome identifier 20 – Competency achieved/pass’, however has been assessed as an AVETMISS Outcome identifier 51 – Recognition of prior learning granted claim.

Postcode Low



Simon Smith CPCCBC4010B Due to the record of participation in training being insufficient; the accuracy of the postcode could not be determined.

Highest level of school Low




CPCCBC4004A

CPCCBC4005A

The PQS gathered accurate information; however, the incorrect highest level of schooling was reported.

PQS Compliance Audit Report - 15 -

Appendix 4 Summary of key non-compliances – VET Investment

Non-compliances where recovery may be sought by the Department

NON-COMPLIANCES WHERE RECOVERY MAY OCCUR

CO

NTR

AC

T N

O.

QU

AL

CO

DE

CLI

ENT

NO

.

SUR

NA

ME

FIR

ST N

AM

E

UN

IT C

OD

E

STA

RT

DA

TE

END

DA

TE

OU

TCO

ME

Elig

ibili

ty

Co

nce

ssio

nal

Su

bsi

dy

Lo

wer

Lev

el

Fo

un

dat

ion

Ski

lls

Fee

s

Tra

inin

g

Vo

cati

on

al P

lace

men

t

Ass

ess

me

nt

AV

ETM

ISS

Dat

a

QS101404 CPC40110 C004323683 ALLSOP MATT CPCCBC4001A 28/09/2017 2/02/2018 20 X

QS101404 CPC40110 C004323683 ALLSOP MATT CPCCBC4008B 12/10/2017 8/02/2018 20 X



QS101404 CPC40110 C002999165 BROWNLEE KENNETH CPCCBC4002A 18/04/2018 12/08/2018 20 X

QS101404 CPC40110 C003085314 CORNEA TIMOTEI CPCCBC4002A 8/12/2017 30/01/2018 20 X



QS101404 CPC40110 C003564315 EAGLES ADRIAN CPCCBC4001A 10/01/2018 17/05/2018 20 X

QS101404 CPC40110 C003564315 EAGLES ADRIAN CPCCBC4018A 17/05/2018 22/07/2018 51 X

QS101404 CPC40110 C003710626 FRUEAN AMBY CPCCBC4024A 26/11/2018 24/01/2019 20 X

QS101404 CPC40110 C003710524 GARLICK REUBEN CPCCBC4003A 4/01/2018 6/03/2018 20 X

QS101404 CPC40110 C003710524 GARLICK REUBEN CPCCBC4012B 13/10/2017 28/02/2018 20 X

QS101404 CPC40110 C003710524 GARLICK REUBEN CPCCBC4013A 4/01/2018 6/03/2018 20 X

QS101404 CPC40110 C003015393 HALL JOSEPH BSBSMB406A 17/11/2017 30/01/2018 20 X

QS101404 CPC40110 C003015393 HALL JOSEPH CPCCBC4002A 15/12/2017 31/01/2018 51 X



CO

NTR

AC

T N

O.

QU

AL

CO

DE

CLI

ENT

NO

.

SUR

NA

ME

FIR

ST N

AM

E

UN

IT C

OD

E

STA

RT

DA

TE

END

DA

TE

OU

TCO

ME

Elig

ibili

ty

Co

nce

ssio

nal

Su

bsi

dy

Lo

wer

Lev

el

Fo

un

dat

ion

Ski

lls

Fee

s

Tra

inin

g

Vo

cati

on

al P

lace

men

t

Ass

ess

me

nt

AV

ETM

ISS

Dat

a




QS101404 CPC40110 C003224601 MCDONALD GREGORY CPCCBC4002A 28/01/2018 5/03/2018 20 X

QS101404 CPC40110 C003224601 MCDONALD GREGORY CPCCBC4009B 21/08/2017 26/09/2017 20 X

QS101404 CPC40110 C003224601 MCDONALD GREGORY CPCCBC4013A 31/10/2017 28/02/2018 20 X

QS101404 CPC40110 C003018931 MCKENZIE DANIEL BSBSMB401 16/04/2018 14/05/2018 20 X

QS101404 CPC40110 C003018931 MCKENZIE DANIEL CPCCBC4008B 3/01/2018 19/04/2018 20 X

QS101404 CPC40110 C003018931 MCKENZIE DANIEL CPCCBC4010B 4/01/2018 17/04/2018 20 X

QS101404 CPC40110 C003018931 MCKENZIE DANIEL CPCCBC4021A 19/04/2018 14/05/2018 20 X

QS101404 CPC40110 C003641032 RATCLIFFE GERRARD BSBSMB401 17/11/2018 12/01/2019 20 X

QS101404 CPC40110 C003641032 RATCLIFFE GERRARD BSBSMB406A 15/08/2018 10/11/2018 20 X

QS101404 CPC40110 C003641032 RATCLIFFE GERRARD CPCCBC4004A 28/03/2018 9/09/2018 20 X

QS101404 CPC40110 C003641032 RATCLIFFE GERRARD CPCCBC4005A 9/09/2018 29/09/2018 20 X

QS101404 CPC40110 C003641032 RATCLIFFE GERRARD CPCCBC4009B 29/09/2018 3/11/2018 20 X

QS101404 CPC40110 C003641032 RATCLIFFE GERRARD CPCCBC4010B 3/11/2018 17/12/2018 20 X

QS101404 CPC40110 C004030659 SMITH SIMON BSBSMB406A 31/08/2017 7/02/2018 20 X

QS101404 CPC40110 C004030659 SMITH SIMON CPCCBC4006B 31/08/2017 30/01/2018 20 X

QS101404 CPC40110 C004030659 SMITH SIMON CPCCBC4007A 23/08/2017 31/01/2018 20 X




CO

NTR

AC

T N

O.

QU

AL

CO

DE

CLI

ENT

NO

.

SUR

NA

ME

FIR

ST N

AM

E

UN

IT C

OD

E

STA

RT

DA

TE

END

DA

TE

OU

TCO

ME

Elig

ibili

ty

Co

nce

ssio

nal

Su

bsi

dy

Lo

wer

Lev

el

Fo

un

dat

ion

Ski

lls

Fee

s

Tra

inin

g

Vo

cati

on

al P

lace

men

t

Ass

ess

me

nt

AV

ETM

ISS

Dat

a


QS101404 CPC40110 C003297782 SURREY NATHAN CPCCBC4008B 8/11/2017 30/01/2018 20 X

QS101404 CPC40110 C003297782 SURREY NATHAN CPCCBC4011B 3/10/2017 31/01/2018 20 X

QS101404 CPC40110 C003554519 URIDGE JASON CPCCBC4006B 22/06/2018 26/07/2018 20 X

QS101404 CPC40110 C003554519 URIDGE JASON CPCCBC4007A 7/02/2018 30/07/2018 20 X

QS101404 CPC40110 C004115812 WONG RAYMOND CPCCBC4001A 17/11/2017 11/04/2018 20 X

QS101404 CPC40110 C004115812 WONG RAYMOND CPCCBC4003A 5/10/2017 17/04/2018 20 X

QS101404 CPC40110 C004115812 WONG RAYMOND CPCCBC4006B 28/09/2017 17/04/2018 20 X



QS101404 CPC40110 C003612513 YOUNG WILLIAMS

BRYCE CPCCBC4021A 8/01/2018 6/03/2018 20 X

pqs compliance audit report - irp-cdn.multiscreensite.com · pqs compliance audit report –...

Documents