pr & planning (prca annual conf 2010)
DESCRIPTION
Presentation given to PRCA Annual Conference in Manchester on 4th November 2010 on use of planning in PRTRANSCRIPT
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Planning Ideas Lab
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A personal journey
PR agency
Business, brand & communications
planner
CommunicationsPlanning
Advertising media,
sponsorship & digital agencies
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Brief History of Planning
Account PlanningAccount Planning
19
60
/70
s2
01
0s Integrated Planning/T-Shaped Planners
Integrated Planning/T-Shaped Planners
Communications Planning
Communications Planning
19
80
s Brand PlanningBrand Planning
Media PlanningMedia Planning
Direct PlanningDirect Planning
Brand PositioningBrand Positioning
19
90
/20
00
s
CRM/DataCRM/Data
Executional Planning
SP
PR
Spon
Digital(SEO)
Digital(SEO) Mkg Science/
Econometrics
Mkg Science/Econometrics
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PR & Planning
• PR teams have always planned campaigns & activities, so what has changed?
• Why have many of the leading PR agencies started hiring planners?
• Is it worth the investment?
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More Complex Media & Opinion Former Landscape
Activism & corporate behaviour
New patterns of consumer behaviour &
new expectations
New media technologies
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Collapse of Traditional Certainties
End of Advertising Hegemony
Consumer Empowerment &
Dispersal of Control
Economic Realities
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Evolving Client Needs
• Cost pressures demanding major structural changes:– Clients are seeking more for less from
fewer agency partners and cost savings of 20-25% (Marketing)
– “Every client has asked its agency what more it can do; how much less can it charge; what extra value can it add” (AAR)
– Recession will lead to “more responsible buying of marketing services” (Sir Martin Sorrell)
• Intelligent re-bundling of agency resources
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Evolving Client Needs
• Frustration => Demand for a new approach:– “As brand custodians, the speed of change has genuinely
outpaced our ability to meet it”“A new era of remarkable opportunity”Simon Clift, CMO, Unilever
– "We need to reinvent the way we market to consumers. We need a new model. It does not exist. No one else has one yet. But we need to get going now.” A.G. Lafley, Chairman-CEO, P&G
– “Creative & media agencies are "struggling like mad to cope" with both the new digital world and the additional pressures brought on by the recession. I don’t believe that I am getting the right advice from my agencies” Will Harris, Nokia
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Evolving Client Needs
• Creatively agnostic
PR
Experiential
Promotion
POS
Online
IDEA
AdsPR
Experiential
Promotion
POS
Online
Advertising
Old Model New Model
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Clients Embracing New Approaches
Evolved role of in-house PR team => Influencer Marketing“As marketers we have an opportunity & responsibility to drive change within our companies because all touchpoints now impact our brand & our revenue. Brands aren’t defined by campaigns anymore but by the consumer ecosystem we nurture to support them” Mike Mendenhall, CMO:
Broadening responsibility of marketers (+ PR, corp. comms & insight)“designed to ensure that everyone is aligned with the same aim of brand-building”
“growth of new media channels – in particular, social networking websites – had created a widening overlap in the activities of the marketing and PR departments, so it made sense to unify the teams”
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Demand for New Agency Skills
Multi disciplinary strategy & execution
Real Time Planning Influencer Marketing
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Mind the Strategic Gap
• Declining influence of ad agency planning
• Failure of media agencies to adequately fill void
• Marketing comms industry dominated by youth & specialisation
• Where are clients going for strategic advice?
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Opportunity … to accelerate move up value chain
• To become your company’s or clients most valued strategic business, brand and marketing communications advisorMore influenceMore statusMore revenue/better profit marginsA future
• Which you can achieve (in part) by putting a planning mindset at the heart of your business
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Opportunity … to address PR industry’s Core Weaknesses
• Executional fixation
• Strategic ill-discipline
• Commercial naiveté
• Intellectual laziness/lack of confidence
• Relative lack of thought leadership
• Under selling (& under pricing) strategic & creative contribution
• Evaluation myopia
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The Competitive Threat
• Other agency sectors stealing language of PR
• Emergence of new hybrid agency models, integrating PR with other disciplines
• T-Shaped Planning/Planners
• Cliché alert:– “So many agencies are talking about the need to re-gear their
approach around the same principles: ideas led, media-neutral, integrated, multi-disciplinary” Campaign
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Where Planning Mindset Will Add Value
Moving Up Value Chain• Intellectual rigour/clarity• Thought leadership
Opening Up New Capabilities• Strategic underpinning• Sales support
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Specific Areas Where Value Can Be Added By Planning
7. Evaluation => reapplied learning
Problem Analysis
Strategic Thinking
CreativeDevelopment
Evaluation
1. Commercial understanding2. Organisational empathy
3. Consumer/customer insight4. Brand literacy5. Channel/influencer knowledge
6. Creative inspiration
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1. Commercial Understanding
• Best agency partners understand the business better than their clients
• How do they make money or justify their existence?
• Nothing damages credibility faster than naïve advice
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2. Organisational Empathy
• Getting campaigns implemented far more of a challenge than coming up with ideas
• Multi-media programmes highly demanding/resource intensive
• Connected consumer meets disconnected organisation
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Social media dramatises the level of disconnection
• Reveals silos
• Underlines structural/ operational weaknesses– Decision making– Speed– Accountability
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3. Consumer Insight
• Most abused word in PR
• PR people naturally insightful … but struggle to articulate
• Power to underpin strongest strategic/creative ideas
• Critical competitive advantage for clients
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4. Brand Literacy
• Talking the language of brand– Represent 80%+ of value of most brand
owners
– Much pseudo science… but understanding of theories & terminology commands respect
– Multiple models/processes… but struggle in world of “shared ownership”
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5. Channel/Influencer Knowledge
• Focus on bought & owned … as well as earned media
• Borrow language & empirical rigour of media planning
• Leverage understanding of more complex influencer models
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6. Creative Inspiration
• Driving the ideation process… more professional/disciplined briefing
• Brutal simplicity v overdose of options
• Providing strategic rationale
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7. Reapplying Learning
• Measurement pointless unless you learn something & can reapply lessons
• Output + Impact + Effect
• Everything is measurable… with creativity/lateral thinking
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Characteristics of Best Planners
• Challenging but empathetic• Commercially astute• Immersed in lives of target audiences• Culturally informed• Able to look at problems from
different angle (reframing)• Combine Observation + Analysis +
Intuition• Fertilisers of ideas
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Giant Caveat
• No one makes money out of planning & few make money by selling strategy
• Good planners are expensive & not all data is free
• Planners have historically struggled to survive within PR agencies
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In Summary
• Embracing planning mindset has potential to accelerate PR’s move up the value chainUnderpins strengthsAddresses weaknessesSafeguards future
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