i

At

(Also known as energy capital of india)

UNDER GUIDANCE OF

Submitted To: Submitted By: DIRECTOR OF RBMIMrs. Vibha Singh Mam PRABHAKAR DUBEY MOBIL NO. +919716581944

Email address: prabhakardubey1987@hotmail.com

CERTIFICATE

This is to certify that the project work done on “EMPLOYEE WELFARE AT NTPC”

ii

submitted to “INSTITUTE OF ENVIRONMENT AND MANAGEMENT” by Mr.

PRABHAKAR DUBEY in partial fulfillment of the requirement for the award of

MASTER OF BUSINESS ADMINISTRATION is a bonafide work carried out by

him/her under my supervision and guidance. This project report is the original one and has

not been submitted anywhere else for any other degree/diploma.

Date Seal/ Stamp of the guide Name of the guide

Address

ACKNOWLEDGEMENT

I would like to extend my sincere thanks to Mr. S.S. Das (Manager HR), for his constant

guidance and unwavering support which enriched my summer training and made this

project possible. The amount of value addition and learning that I have had will definitely

stand in good stern in our student life and in our future corporate endeavors.

iii

The completion of this project would not have been possible without the co-operation and

support from the employees of the personal department at the NTPC Ltd Singrauli.

I thanks to MR. SUJEET SINGH (HR-ER) our faculty guide for having been a source

of support and guidance during the course of the project. Without his help this project

would not have been successful.

My special thanks to all the people at NTPC’s Plant who directly or indirectly have helped in the successful completion of my project.

And finally to College IEM, and all other faculty members for providing the requisite

infrastructural and other support to carry out the study.

(EXTERNAL EXAMINER) (HEAD OF THE DEPARTMENT)

DECLARATION

I, PRABHAKAR DUBEY, student of MBA (IV Sem), RBMI, Batch

2009-2011, hereby declare that this summer training project report work

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entitled “EMPLOYEE WELFARE IN NTPC” was carried out by me

under the super vision of Miss. Manju Verma (Faculty Guide), RBMI,

Gr. Noida submitted in the partial fulfillment for the degree of “Master of

Business Administration” is the out come of my work & the same has not

been submitted for the award of any other degree, diploma, fellowship or

other similar title of any other university.

Date :14.04.2011 Place :RBMI Gr. Noida (Prabhakar Dubey)

“*PREFACE*”

I completed my major training on ‘Employee-Welfare’ from ‘Singrauli Super Thermal

Power Station {NTPC} Shaktinagar, (Singrauli MP) .’ NTPC, India’s largest power

company, was set up in 1975 to accelerate power development in India. It is emerging as

v

an ‘Integrated Power Major’, with a significant presence in the entire value chain of power

generation business. Presently NTPC generates power from coal and gas.

NTPC ranked 317th in the ‘2009, Forbes Global 2000’ ranking of the World’s biggest

companies.

NTPC was the first among the power utilities in India to start Environment Impact

Assessment {EIA} studies are reinforced it with Periodic Environmental Audits and

Reviews.

NTPC is always aware and performs of all its social responsibilities very efficiently. The job satisfaction level of employees is in its satisfactory

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CONTENTS

TITLE PAGE I

COMPANY CERTIFICATE II

ACKNOWLEDGEMENT III

DECLARATION IV

PREFERENCE VII

TABLE OF CONTENT

PAGE NO.

1 INTRODUCTION TO THE TOPIC 5

1.1 EMPLOYEE WALFARE 6

1.2 WHY EMPLOYEE WALFARE 13

1.3 OBJECTIVE & SIGNIFICANCE 14

1.4 TYPES OF EMPLOYEE WALFARE 25

1.5 SCOPE & LIMITATIONS 32

2. OBJECTIVE OF STUDY

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3 RESEARCH METHODOLOGY 36

3.1 RESEARCH DESIGN 37

3.2 SAMPLING DESIGN 38

3.3

3.4

METHODS OF DATA COLLECTION

LIMITATION OF STUDY

41

4 DATA ANALYSIS & INTERPRETATION OF RESULT 49

4.1 ANALYISIS GENRAL INFORMATION 50

4.2 ANALYISIS OF AWERNESS 51

4.3 ANALYISIS OF PERFORMANCE 51

4.4 ANALYISIS OF ATTITUTE 52

4.5 ANALYISIS OF TIME FACTOR 56

4.6 ANALYISIS OF ABILITY TO GET ALONG WITH OTHER

58

4.7 SELECTION 62

5 FINDINGS OF REARCH 64

5.1 SURVEY 64

5.2

5.3

CONCLUSION

RECOMMENDATION & SUGGESTIONS

65

QUESTIONNAIRE

ANNEXUR I, ANNEXUR II

BIBLIOGRAPHY

GLOSSARY

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EMPLYEE WELFARE

EMPLOYEE WELFARE

INTRODUCTION:

After labours / employees have been hired, trained and remunerated, they need to be

trained and maintained to serve the organization better. Welfare facilities are designed to

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take care of the well- being of the employees – they do not generally result in any

monetary benefits to the employees. Nor are these facilities provided by employers alone.

Government and non- government agencies and trade union too, contribute towards

employees welfare.

*Meaning & Definition.

Welfare means faring or doing well. It is a comprehensive term and refers to the physical,

mental, moral, and emotional well-being of an individual. Labour welfare also referred to

as betterment work for employees, related to taking care of the well being of workers by

employers, trade union and govt. and non-government agencies.

‘Labour welfare has two aspects- negative and positive. On the negative side,

labour welfare is concerned with counteracting the baneful effects of the large-scale

industrial system of production – especially capitalistic, so far as India is concerned – on

the personal / family, and social life of the workers.

On the positive side, it deals with the provision of opportunities for the worker and his/her

family fir a good life as understood in its most comprehensive sense.’

             Employee welfare defines as “efforts to make life worth living for workmen”. 

These efforts have their origin either in some statute formed by the state or in some local

custom or in collective agreement or in the employer’s own initiative.

To give expression to philanthropic and paternalistic feelings.

To win over employee’s loyalty and increase their morale.

To combat trade unionism and socialist ideas.

To build up stable labour force, to reduce labour turnover and absenteeism.

To develop efficiency and productivity among workers.

To save oneself from heavy taxes on surplus profits.

To earn goodwill and enhance public image.

To reduce the threat of further government intervention.

To make recruitment re effective (because these benefits add to job appeal).

x

Employee welfare means “the efforts to make life worth living for workmen.” According

to Todd “employee welfare means anything done for the comfort and improvement,

intellectual or social, of the employees over and above the wages paid which is not a

necessity of the industry.” 

In India, welfare is of the statutory and the non statutory kinds. Though statutory welfare

ensures the minimum of facilities and reasonably good working condition, employers are

free to provide, non statutory welfare. However, practically all organizations in India

provide non statutory measure in varying degrees.

Why is such organization involved in extensive welfare measures? These questions can

be viewed from the point of view of workers, the unions, and the employers. From the

point of view of workers, welfare measures must eliminate risk and insecurity. This is to

ensure their personal safety and provide them with equipment and atmosphere needed to

draw a fair day’s wage without any feeling of guilt. Given workers economics constraints,

probably due to large families, organizations should provide facilities such as transport,

medical aid, crèches, and subsidized food required by the workers.

Employee welfare also referred to as betterment work for employees relates to taking care

of the wellbeing of workers by employers , trade unions and governmental and non

governmental agencies. It is rather difficult to define the term employee welfare precisely

because of the relatively of the concept.

Labour welfare is a term which must necessarily must be elastic ,bearing a somewhat

different interpretation in one country according to the different social customs the degree

of industrialization and educational level of the workers.

Employee welfare has two aspects-negative and positive. On the negative side employee

welfare is concerned with counteracting the benaful effects of the large scale industrial

productions

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WHY WELFARE?

In India, welfare is of the statutory and the non statutory kinds. Though

statutory welfare ensures the minimum of facilities and reasonably good working

condition, employers are free to provide, non statutory welfare. However, practically all

organizations in India provide non statutory measure in varying degrees. Why is such

organization involved in extensive welfare measures? These questions can be viewed

from the point of view of workers, the unions, and the employers.

From the point of view of workers, welfare measures must eliminate risk and

insecurity. This is to ensure their personal safety and provide them with equipment and

atmosphere needed to draw a fair day’s wage without any feeling of guilt. Given workers

economics constraints, probably due to large families, organizations should provide

facilities such as transport, medical aid, crèches, and subsidized food required by the

workers.

Feature of employee welfare

The features of employee welfare are: -

* Employee welfare is a comprehensive term including various services, facilities and amenities provided to employees for their betterment.

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* The basic purpose in to improve the lot of the working class.

* Employee welfare is a dynamic concept.

* Employee welfare measures are also known as fringe benefits and services.

* Welfare measures may be both voluntary and statutory.

Objectives of employee welfare

The objectives of employee welfare are: -* It helps to improve.

* It improves the loyalty and morale of the employees.

* It reduces labor turnover and absenteeism.

* Welfare measures help to improve the goodwill and public image of the enterprise.

* It helps to improve industrial relations and industrial peace.

* It helps to improve employee productivity.

TYPES OF WELFARE MEASURES*

There are two broad groups of welfare measures. They are namely:-

Welfare measures inside the work place.

Welfare measures outside the work place.

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Condition of work environment

Neighbourhood safety and cleanliness.

Workshop {room} sanitation and cleanliness, temperature, humidity, ventilation,

lightning.

Distribution of work hours and provision for rest hours, meal time and break.

Conveniences:-

Provision of drinking water: - water cooler.

Canteen Services: - full meal.

Workers health services:-

Factory health centers: - dispensary, ambulance, emergency aid, family planning

services.

Welfare measure inside the work place.

Condition of work

environment.

Conveniences.

Worker’s Health

Services.

Workers Recreation

.

Worker’s Education

Women and Child Welfare.

Employm ent Follow-Up.

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Worker’s recreation:-

Indoor games: - strenuous games to be avoided during of work.

Worker’s Education:-

Reading room: - library, visual education, literacy classes, adult education.

Women and child welfare:-

Antendal and postnatal care, maturity aid, crèche and child care.

Employment follow- up:-

Progress of the operative in his/her works his /her adjustment problems with regard

to machine and workload.

Welfare measures

outside the work place.

Housing. Schools.

Health and

medical services.

Recreation.

Roads, lightings,

parks, playground.

Watch & ward;

security.

Banks & transport facilities.

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Housing:-

Bachelor’s quarters, family residences according to types and rooms.

Schools:-

Nursery, Primary, Secondary and High school.

Health and medical facilities:-

Hospitals and dispensary.

Recreation:-

Games, clubs, craft- centers.

Road, lightings, parks, playgrounds .

Watch and ward:- security .

Banks and transport facilities .

*EMPLOYEES WELFARE AND SOCIAL AMENITIES IN

NTPC SINGRAULI . *

In NTPC proper attention is given towards employee’s welfare and efforts are made for

improvement if welfare and social amenities, like housing, water supply, medical,

educational, recreational facilities etc.

*Housing & Township*.

The total numbers of standard houses as on 31.04.2010 were up to 1600, which

provide 96% of housing satisfaction.

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*Water Supply*

The total population of NTPC has been covered under the water supply

arrangement up to 31.04.2010.In regard to availability of water there is 100%

satisfaction to the employees in the company.

*Educational Facilities*

The Company has established 1 Kendriyia Vidyalaya, and other two are St.

Joseph’s Higher Secondary School and the other is St. Paul’s Higher Secondary

School. Other schools running in this area are also supplementing the educational

facilities. The no. of school going children is 25512 and buses were available for them.

*Medical Facilities*

The Company is having dispensaries and having 01 hospital. All the dispensaries

are well equipped with doctors and trained manpower and ambulance to attend any

emergency besides giving service on the round the clock basis.

xvii

*Recreational Facilities*

In NTPC, adequate recreational facilities for the employees and their family

member have been developing.

*Ladies Club*

Ladies Club is a social organization of ladies of NTPC is also actively participating

in the field of social work. Masala Udyog and Handloom Training Center are run with

the help of ladies club.

xviii

*EMPLOYEES DEVELOPMENT PROGRAMME IN NTPC.*

Employee’s Development in NTPC continues to be a focus area with following

objectives:

*Training & Development.

xix

NTPC subscribes to the belief that efficiency, effectiveness and success of the

organisation, depends largely on the skills, abilities and commitment of the employees

who constitute the most important asset of the organisation.

Our Training Policy envisages a minimum of 7 man days of training per employee per

year. We have developed our own comprehensive training infrastructure.

*Knowledge Management in NTPC.

To meet our ultimate objective of becoming a learning organisation, an integrated

Knowledge Management System has been developed, which facilitates tacit knowledge in

the form of learning and experiences of employees to be captured and summarized for

future reference.

*Seeking Feedback.

We actively seek and encourage employee feedback to ensure that our HR interventions

and practices remain relevant and meaningful. We regularly conduct Employee

Satisfaction and Organizational Climate Surveys.

*Total Strength in NTPC Singrauli.*

The manpower strength of the company (excluding apprentices under the Apprentices

Act, 1961) as on31.April.2010; is 1595 including all executives and workmen.

*Recruitment.

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We believe in the philosophy of 'Grow your own timber'. Our 'Executive Trainee' scheme

was introduced in 1977 with the objective of raising a cadre of home grown professionals.

First Division Graduate Engineers/ Post graduates are hired through nation-wide open

competitive examinations and campus recruitments. Hiring is followed by 52 weeks of

fully paid induction training.

xxi

Objectives of the study:-

To know the effectiveness of welfare measures.

How many people actually know about the welfare measures?

What suggestive measures must be taken regarding welfare?

xxii

To study the satisfaction level of employees with respect to their welfare in NTPC

Singrauli and to suggest measures to strengthen this regime.

To know how much employees are capable and interest at their work place.

What are things still to be satisfy to the employees of NTPC?

To know the working condition and what are things that affect them not to work properly

xxiii

RESEARCH METHODOLOGY

INTRODUCTION

Research is a term stand for “A careful investigation or enquiry especially through search

for new fact in any branch of knowledge”.

Research Methodology is way to systematically solve the research problem. In it we study

the various steps that are generally adopted by a researcher in studying his research

problem along with logic behind them .We also need to understand the assumption

underlying various techniques and procedures will be applicable to certain problems and

other will not. So it is necessary for us to design methodology for the problem as it differs

from problem. So research methodology is not only method research but also logic behind

the methods we use in context of our research study and explain why we are using a

xxiv

particular method or technique and why we are not using others so that research results are

capable of being evaluated.

Marketing research is the systematic design, collection, analysis and reporting of data and

findings relevant to specific marketing situation facing the company. An effective

marketing research involves following five steps in a sequential manner.

Defining the research objective

Developing research plan

Collecting the information

Analyze the information

Present the findings

1. DEFINING RESEARCH OBJECTIVE

Objective is the main theme of in which is my job is based. Research is a good planning of

facilities and welfare measure of procedure to compete in the market. The objective of the

project should be very precise; it should neither be very broad nor be very narrow.

For this research I defined the following objective:-

To study the satisfaction level of employees with respect to their welfare in NTPC

Singrauli and to suggest measures to strengthen this regime.

What are things still to be satisfy facilities to the employees of NTPC?

DEVELOPING RESEARCH PLAN

The research plan is the main body or you can call the blue print in which we carry the

research. The research plans consist of data sources, research approaches, research

instruments, sampling plan and contact methods.

1. DATA SOURCES:-

a. Primary Data:-

Primary data are the data gathered for the specific research project and are directly

taken from the very source of information.

xxv

I. Personal Interview with the Employees of NTPC

II. Responses of Employees through Questionnaire.

b. Secondary Data:-

Secondary data are the data, which already exists and were collected for some other

purpose or for similar previous studies. Secondary data were proved to be

instrumental in structuring the questions to be asked for collecting primary data.

I. Various books on Human resources.

II. Website of NTPC, www.ntpc.co.in

III. NTPC document and magazines.

IV. Journals

.

2. RESEARCH APPROACH:-

Primary data can be collected in several different ways these methods of collecting

primary data are called research approaches. Research approaches are of following types:-

Observational research

Focus group research

Survey research

Experimental research.

Behavioral data research

For this project the survey research method was adopted, and a survey was conducted in

which employees were interviewed to know how far employees are satisfied of NTPC.

3. RESEARCH INSTRUMENT:

The two main research instruments in collecting primary data are:

A. personnel Interview

B. Questionnaire

A) Personnel Interview:

It is one of the important sources to collect primary data. Through personnel interview

interviewer can ask question according to research requirement. Data which is collect by

personnel interview is more reliable than other sources.

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StronglyAgree (5)

Agree (4) Undecided (3)

Disagree (2)

Strongly disagree (1) (1)

B) Questionnaire:

Questionnaires consist of a set of questions presented to the respondent for their answer.

Because of its flexibility the questionnaire is by far the most common instrument used to

gather primary data. Questionnaire needs to be carefully developed and tested before they

are actually used on a large scale.

QUESTIONNAIRES ARE OF TWO TYPES:

a) Open ended questionnaire

It consists of open ended questions that allow the respondent to answer in their

own words. Such questionnaires revel more because they do not constraint respondent's

answers.

b) Closed ended questionnaire

This questionnaire consists of questions that pre-specified all the possible answers,

tabulation and interpretation of such Questionnaires are easier as compare to open ended

questionnaire.

Scale: 5- point scale.

Sampling: Simple random sampling the one which ensures elimination of bias &

estimation of sampling errors. Here we have used summated (or likert- type scale) which

consists of a number of statements that expresses either a favorable or an unfavorable

attitude towards the given object to which the respondent is asked to react. The respondent

indicates his agreement or disagreement with each statement in the instrument. Each

response is given a numerical score, indicating its favorableness or unfavourableness, and

the score is totaled to measure the respondent’s attitude. In other words, the overall score

represents the respondent’s position on the continuum of favorable-unfavourableness

towards an issue.

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4. SAMPLING PLAN

After deciding on research and research instrument the researcher must design a sampling

plan. This plan calls for three decisions.

a) Sample population

It is segment to Executive class and Non-executive class employees of NTPC.

b) Sampling frame

Since the manpower of NTPC Singrauli is 1600(approx) of different grades, so the

sample frame is obtained accordingly.

c) Sampling unit

The sample unit consists of all Executives and Non Executives of NTPC Singrauli.

d) Sample size

Large sample gives more reliable results than small samples. However it is not

necessary to sample the entire population or even a substantial portion to achieve

reliable result. After considering time constraint and cost effectiveness for the

project total 60 peoples are surveyed.

Place of Information:- NTPC Singrauli

.

SCOPE OF THE STUDY:

The present study on “Employee Welfare” has been conducted in ‘Singrauli Super

Thermal Power Project’ of ‘National Thermal Power Corporation Ltd.’. The work is

limited to the study of the scheme of “Employee Welfare” in achieving its desired

objectives in the project. Relevant data have been collected and analyzed and then broad

generalizations were made. The conclusions are based on the arguments that have been

xxviii

derived from analysis of such data and the aim has been to consider the scheme in all its

essential manifestations.

To conduct any research adoption of a scientific method is a prerequisite. In

practice it is difficult to collect information from all the employees. So, the sample of

respondents was decided through stratified – random sampling. The sample size of 60

proportionately represents the different categories of employees viz. Executives,

supervisors, workmen etc.

*LIMITATIONS*

Even though NTPC Singrauli is doing a great work in today’s competitive world in the

public sector and holding its position in companies ranking; than also I personally found

some of the limitations while completing my training and project report from this

organization.

The busy schedule of concerned executives who were guiding us in the making of

the project.

xxix

Some of the times it was not very easy for me to get the exact and accurate

material for my project report.

xxx

NTPC’s VISION

“A world class integrated power major, powering India’s growth, with increasing global presence”

xxxi

NTPC’s MISSION

"Develop and provide reliable power,

Related products and services

At competitive prices, integrating

Multiple energy sources with innovative and

Eco – friendly technologies and

Contribute to society"

CORE VALUES

Business Ethics

Customer Focus.

Organization Pride.

Mutual Respect and Trust.

Initiative and Speed.

xxxii

Total Quality.

xxxiii

Corporate Mission

Make available reliable and quality power in increasingly large quantities at

competitive prices and ensure timely realization of revenues.

Adopt a broad based capacity portfolio including hydro power, LNG, nuclear

power and non-conventional and eco-friendly.

Plan and speedily implement power projects using state-of-the-art technologies.

Be an integrated utility by implementing strategic diversifications in area such as

power trading, distribution, transmission, coal mining, coal beneficiation etc.

Develop a strong portfolio of profitable business in overseas markets including

technical services, generation assets etc.

Lead fundamental and applied research for adoption of State-of-the-art

technologies, breakthrough efficiency improvements and new fuels.

Lead developmental efforts in the Indian Power Sector including assisting state

utility reform, policy advocacy etc. Be a socially responsible corporate entity with

thrust on environmental protection, as utilization community development and

energy conservation.

Continuously attract and develop competent and human resources to match world

standards.

xxxiv

Corporate Objective

In pursuance of the vision and mission, the following are the corporate objectives

of NTPC:

To realize the vision and mission, eight key corporate objectives has been

identified. These objectives would provide the link between the defined mission

and the functional strategies.

Business portfolio growth:

To further consolidate NTPC`s position as the leading thermal power generation

company in India and establish a presence in hydro power segment.

The broad base the generation mix by evaluating conventional and non-

conventional sources of energy to ensure long run competitiveness and mitigate

fuel risks.

To diversify across the power value chain in India by considering backward and

forward integration into area such as power trading, transmission, distribution, coal

mining, coal beneficiation etc.

To develop a portfolio of generation assets in international markets.

To establish a strong services branding in the domestic and international market.

Customer focus:

To faster a collaborative style of working with customers, growing to be a

preferred brand for supply of quality power.

xxxv

To expand the relationship with exiting customers by offering a bouquet of

services in addition to supply of power. E.g. trading, energy-consulting,

distribution-consulting, management practices.

To expand future customer portfolio through profitable diversification into

downstream businesses, Intel alias retail distribution and direct supply

To ensure rapid commercial decision making, using customer specific information

with adequate concern for the interest of the customer.

Agile Corporation:

To ensure effectiveness in business decisions and responsiveness to change in the

business environment by :

--Adopting a portfolio approach to new business development.

--Continues and co-ordinate assessment of the business environment to identify

and respond to opportunities and threats.

To develop a learning organization having knowledge-based competitive edge in

current and future businesses.

To effectively leverage information technology to ensure speedy decision-making

across the organization.

Performance Leadership:

To continuously improve on project execution time and cost in order to sustain

long run competitiveness in generation.

To operate& maintain NTPC stations at par with the best- run utilities in the world

with respect to availability, reliability, efficiency, productivity and costs.

To effectively leverage information Technology to drive process efficiencies.

To aim for performance excellence in the diversification businesses.

To embed quality in all systems and processes

xxxvi

Human Resource Development:

To enhance organizational performance by institutionalizing an objective and open

performance management system.

To align individual and organizational needs and develop business leaders by

implementing a career development system.

To enhance commitment of employee by recognizing and rewarding high

performance.

To build and sustain learning organization of competent world class professionals.

To institutionalize core values and create a culture of team- building,

empowerment, equity, innovation and openness which would motivate employees

and enable achievement of strategic objectives.

Financial Soundness:

To maintain and improve the financial soundness of NTPC by prudent

management of the financial resources.

To continuously strive to reduce the cost of capital through prudent management

of deployed funds, leveraging opportunities in domestic and international financial

markets.

To develop appropriate commercial policies and processes this would ensure

remunerative tariffs and minimize receivables.

To continuously strive for reduction in cost of power generation by improving

operating practices.

Sustainable Power Development:

To contribute to sustainable power development by discharging corporate social

responsibilities.

xxxvii

To lead the sector in the areas of resettlement and rehabilitation and environment

protection including effective ash-utilization, peripheral development and energy

conservation practice.

To lead developmental efforts in the Indian power sector through efforts at policy

advocacy, assisting customers in reform, disseminating best practices in the

operations and management of power plants etc.

Research and Development:

To pioneer the adoption of reliable, efficient and cost- effective technologies by

carrying out fundamental and applied research in alternate fuels and technologies.

To carry out research and development of breakthrough techniques in power plant

construction and operation that can lead to more efficient, reliable and environment

friendly operation of power plants in the country.

To disseminate the technology to other players in the sector and the long run

generating revenue through proprietary technologies.

xxxviii

The Company – An Overview

NTPC Limited is the largest power generating

company of India. A public sector company, it was

incorporated On 7 nov.1975 to accelerate power

development in the country as a wholly owned

company of the Government of India. At present,

Government of India holds 89.5% of the total equity

shares of the company and the balance 10.5% is held

by FIIs, Domestic Banks, Public and others. Within a span of 32 years, NTPC has

emerged as a truly national power company, with power generating facilities in all the

major regions of the country

NTPC is emerging as a diversified power major with presence in the entire value chain of

the power generation business. Apart from power generation, which is the mainstay of the

company, NTPC has already ventured into consultancy, power trading, ash utilization and

coal mining. NTPC ranked 317th in the 2009, Forbes Global 2000’ ranking of the World’s

biggest companies.

The total installed capacity of the company is 31’704MW {including JVs} with 15 coal

based and 7 gas based stations, located across the country. In addition under JVs, 3

stations are coal based and another station uses naptha / LNG as fuel. By 2017, the power

generation portfolio is expected to have a diversified fuel mix with coal based capacity of

53000 MW, 10000 MW through gas, 9000 MW through Hydro generation, about 2000

MW from nuclear sources and around 1000 MW from Renewable Energy Sources (RES).

NTPC has adopted a multi - pronged growth strategy which includes capacity addition

through green field project, expansion of existing stations, joint ventures, subsidiaries and

takeover of stations.

xxxix

NTPC has been operating its plant at high efficiency levels. Although the company has

18.10% of the total national capacity it contributes 28.60% of total power generation due

to its focus on high efficiency.

In October 2004, NTPC launched its Initial Public Offering (IPO)

consisting of 5.25% as fresh issue and 5.25% as offer for sales by Government of India.

NTPC thus became a listed company in November 2004 with the government holding

89.5% of the equity share capital. The rest is held by Institutional Investors and the Public.

The issue was a resounding success. NTPC is among the largest five companies in India in

terms of market capitalization.

xl

In NTPC, People before Load Factor is the mantra that guides all HR related policies.

NTPC has been awarded No.1, Best Workplace in India among large organization and the

best PUS for the year 2009, by the Great Places to Work Institute, India Chapter in

collaboration with The Economic Times.

The concept of Corporate Social Responsibility is deeply ingrained in NTPC's culture.

Through its expansive CSR initiatives, NTPC strives to develop mutual trust with the

communities that surround its power stations.

xli

*PROFILE OF NATIONAL THERMAL POWER CORPORATION LTD.*

*DATE OF INCORPORATION:

India’s Largest power company, NTPC was set up in 1975 to accelerate power development in India.

*BUSINESS: NTPC has already ventured into consultancy, power trading, ash utilization and coal mining.

*POSITION IN WORLD.

NTPC ranked 317th in the ‘2009, Forbes Global 2000’ ranking of the World’s biggest companies.

*SUBSIDIARIES OF NTPC.

NTPC is having 05 subsidiaries.

1. NTPC Vidut Vapar Nigam Ltd 100%2. NTPC Hydro Ltd 100%.3. NTPC Electric Supply Co. Ltd 100%.4. Kanti Bijlee Utpadan Nigam Ltd 51%.5. Bhartiya Railbejlee Company Ltd. 74%

xlii

*HIERARCHY / ORGANISATION CHART *

“Directors”

“Chairperson”

“Regional Directors”

xliii

*GOVERNING BODIES OF NTPC*

* Mr. R.S. SHARMA. - Chairman &Managing Director.

* Mr. CHANDAN ROY. - Director {Operation}.

* Mr. A.K. SINGHAL. - Director {Finance}.

* Mr. R.C SRIVASTAVA. - Director {HR}. * Mr. I. J. KAPOOR. - Director {Commercial}.

* Mr. D. K. JAIN. - Director {Technical}. * Mr. B.P. SINGH. - Director {Project}.

* Mr. P.K.SENGUPTA. - Director ECL; Director {Finance}.

* Mr. M.GOVINDA RAO. - Director {National Institute of Public Finance & Policy; New Delhi.} * Mr. I.C.P. KESARI. - Government Nominee Director.

* Mr. R. JAIN. - Government Nominee Director in NTPC.

xliv

*SUBSIDIARIES OF NTPC*

Subsidiaries of NTPC.

NTPC Vidut Vapar Nigam

Ltd.100%

NTPC Hydro Ltd 100%

NTPC Electric Supply Co. Ltd.100%

Kanti Bijlee Utpadan

Nigam Ltd 51%

Bhartiyia Railbijlee

Company Ltd. 74%

xlv

*NTPC JOINT VENTURES*

NTPC is having 17. Joint Ventures.

* GENERATION:-

1. Aravali Power Company Pvt. Ltd. 50%.

2. NTPC Tamil Nadu Energy Company Ltd. 50%.

3. Nabinagar Power Generating Company Ltd. 50%.

4. Meja Urja Nigam Ltd. 50%.

5. NTPC Sail Power Company Pvt. Ltd. 50%.

6. Ratnagiri Gas and Power Pvt. Ltd. 28.33%.

Bhartiyia Rail Bijlee 74%.

*SERVICES:-

1. Utility Powertech Ltd. 50%.

2. NTPC ALSTOM Power Services Pvt. Ltd. 50%.

3. National High Power Test Laboratory Pvt. Ltd. 25%.

4. Energy Efficiency Services 25%.

*EQUIPMENT MANUFACTURING:

1. NTPC BHEL Power Project Pvt. Ltd. 50%.

2. BF NTPC Energy System Ltd. 49%.

3. Transformers of Electrical Kerela {TELK}. 44.6%.

xlvi

*COAL ACQUISITION:-

1. International Coal Venture Ltd. 14.28%.

2. NTPC SCCL Global Venture Pvt. 50%.

*POWER TRADING:-

1. PTC India Ltd. 5.28%.

2. National Power Exchange Ltd. 16.67%.

Installed Capacity

An Overview

  No Of Plants Capacity MW

NTPC Owned    

Coal 15 23395

Gas/Liquid Fuel 7 3955

Total 22 27350

Owned By JVs

Coal & Gas 4 2044

Total 26 29394

xlvii

Regional Spread Of Generating Facilities

Region Coal Gas Total

Northern 7035 2312 9374

Western 5860 1293 7153

Southern 3600 350 3950

Eastern 6900 - 6900

JVs 564 1480 2044

Tatal 23959 5435 29394

Project Profile

Coal Based Power Stations

  Coal based State

Commissioned

Capacity

(MW)

1. Singrauli Uttar Pradesh 2,000

2. Korba Chattisgarh 2,100

3. Ramagundam Andhra Pradesh 2,600

4. Farakka West Bengal 1,600

5. Vindhyachal Madhya Pradesh 3,260

6. Rihand Uttar Pradesh 2,000

7. Kahalgaon Bihar 1,840

8. NTCPP Uttar Pradesh 840

9. Talcher Kaniha Orissa 3,000

10. Unchahar Uttar Pradesh 1,050

11. Talcher Thermal Orissa 460

12. Simhadri Andhra 1,000

xlviii

Pradesh

13. Tanda Uttar Pradesh 440

14. Badarpur Delhi 705

15. Sipat Chattisgarh 500

Total (Coal) 23,395

    

Gas/Liq. Fuel Based Power Stations

   Gas based State

Commissioned

Capacity

(MW)

16

. Anta Rajasthan 413

17

. Auraiya Uttar Pradesh 652

18

. Kawas Gujarat 645

19

. Dadri Uttar Pradesh 817

20

. Jhanor-Gandhar Gujarat 648

21

.

Rajiv Gandhi

CCPP

Kayamkulam

Kerala 350

22 Faridabad Haryana 430

xlix

.

Total (Gas) 3,955

Power Plants With Joint Ventures

 Coal

Based State Fuel

Commissione

d Capacity

(MW)

23

.

Durgap

ur West Bengal Coal 120

24

.

Rourkel

a Orissa Coal 120

25

. Bhilai Chhattisgarh Coal 324

26

. RGPPL Maharastra Naptha/LNG 1480

Total(JV) 2044

Grand Total (Coal + Gas + JV) 29,394

New Capacities

The company has formulated a long term Corporate Plan

for 15 years upto 2017. The Corporate Plan seeks to

l

integrate the Company's vision, mission and strategies for growth with the national plans

and to provide the company the cutting edge in the emerging competitive environment.

NTPC is targeting to become a 75,000 MW Plus company by 2017.

Coal / Hydro State Fuel

Additional

Capacity Under

Implementation

(MW)

1.

Kahalgaon

Stage II (Phase I) (Phase

II)

Bihar Coal 500

2. Sipat (Stage I) (Stage II) Chhattisgarh Coal1980

500

3. Barh Bihar Coal 1980

4. Bhilai (Exp. Power

Project-JV with SAIL)Chhattisgarh Coal 500

5. Korba (Stage III) Chhattisgarh Coal 500

6. Farakka (Stage III) West Bengal Coal 500

7. NCTPP (Stage II)Uttar

PradeshCoal 980

8. Simhadri (Stage II)Andhra

PradeshCoal 1000

9.Indira Gandhi STPP-JV

with HPGCL & IPGCLHaryana Coal 1500

10.Vallur (Stage-I)(Phase-I)

- JV with TNEBTamilnadu Coal 1000

li

11.Nabinagar TPP- JV with

RailwaysBihar Coal 1000

12 Bongaigaon TPP Assam Coal 750

13. Koldam (HEPP) Himachal

PradeshHydro 800

14. Loharinag Pala (HEPP) Uttarakhand Hydro 600

15. Tapovan Vishnugad

(HEPP)Uttarakhand Hydro 520

16. Mauda* Maharashtra Coal 1000

17. Barh-II ** Bihar Coal 1320

Total (Coal + Hydro) 16,680

ASH Utilization

Ash utilization is one of the key concerns at NTPC. The Ash Utilization Division, set up

in 1991, strives to derive maximum usage from

the vast quantities of ash produced at its coal-

based stations. The division proactively

formulates policy, plans and programme for ash

utilization. It further monitors the progress in

these areas and works at developing new fields of

ash utilization.

The quality of ash produced conforms to the requirements of IS 3812. The fly ash

generated at NTPC stations is ideal for use in cement, concrete, concrete products, cellular

concrete, lightweight aggregates, bricks/blocks/tiles etc. This is attributed to its very low

loss on ignition value. To facilitate availability of dry ash to end-users all new units of

NTPC are provided with the facility of dry ash collection system. Partial dry ash collection

lii

systems have also been set up at the existing stations where these facilities did not exist

earlier. Augmentation of these systems to 100% capacity is presently in progress.

As the emphasis on gainful utilization of ash grew, the usage over the years also increased.

From 0.3 million tonnes in 1991-1992, the level of utilization during 2006-07 stood at

over 20.76 million tonnes.

The various channels of ash utilization currently include use by a number of Cement,

Asbestos-Cement products & Concrete manufacturing Industries, Land Development,

Roads & Embankments, Ash Dyke Raising, and Building Products. Area wise break-up of

utilization for the year 2008-09 is as under:

Area of Utilization Quantity (in Million Tons)

Land Development 7.51

Cement & Concrete 7.40

Roads/Embankments 1.76

Ash Dyke Raising 2.69

Bricks 0.15

Mine Filling 0.61

Others 0.64

Total 20.76

NTPC has adopted user friendly policy guidelines on ash utilization. These include actions

identified for:

liii

i) Ash Collection & Storage System

ii) Facilities & Incentives to users

iii) Direct Department Activities

iv) Administrative & Financial aspects.

In order to motivate entrepreneurs to come forward with ash utilization schemes, NTPC

offers several facilities and incentives. These include free issue of all types of ash viz. Dry

Fly Ash / Pond Ash / Bottom Ash & infrastructure facilities, wherever feasible. Necessary

help and assistance is also offered to facilitate procurement of land, supply of electricity

etc. from Govt. Authorities. Necessary techno-managerial assistance is given wherever

considered necessary. Besides NTPC uses only ash based bricks & Portland pozzolana

cement (FAPPC) in most of its construction activities. FAPPC (as per IS 1489 Part-1) and

Fly Ash Bricks (as per IS 12894) have been included in our standard specifications.

Demonstration projects are taken up in area of Agriculture, Building materials, mine

filling etc.

MAJOR INITIATIVES TAKEN BY NTPC TOWARDS ASH UTILIZATION

NTPC continually strives to evolve innovative and diverse means of ash utilization to

further broaden the scope. Prominent among the methods devised so far are:

Dry Flyash Extraction Systems

Use in cement & concrete

Use in Ash based products including setting up of

'Ash Technology Park'

Land Development/Wasteland Development, Roads & Embankments, Raising

ash dykes'

Mine filling / Stowing

liv

Agriculture

Community Development

NTPC has been a committed and socially responsible corporate citizen since its inception

and formulated specific guidelines for the welfare of Project Affected persons (PAPs) and

community development in the neighborhood villages around its power stations as early as

1980s. It is one of the first in the corporate sector to formulate comprehensive resettlement

and rehabilitation policy for addressing the issue of PAPs.

The concept of Corporate Social Responsibility is deeply ingrained in NTPC.s culture.

NTPC’s mission in the area of CSR is to “Be a socially responsible corporate entity

with thrust on environment protection, ash utilization, community development, and

energy conservation”.

NTPC’s approach towards CSR, further articulated in the corporate objectives on

sustainable power development is as follows

“To contribute to

sustainable power development by discharging corporate social

responsibilities.

lead the sector in the areas of resettlement and rehabilitation and

environment protection including effective ash-utilization, peripheral

development and energy conservation practices.”

NTPC’s fresh impetus on Community Development is reflected through formulation of

CSR-CD Policy, July 04, establishing NTPC foundation as a trust and initiating scheme

for economic self reliance of physically challenged persons (PCP).

lv

A member of Global Compact, a UN initiative launched by its Secretary General Mr Kofi

Annan. NTPC is committed to adhere to its ten principles in the areas of Human Rights,

Labour, Environment and Anti-corruption

“SOCIAL ACCOUNTABILITY OF NTPC. {SA- 8000} CERTIFIED COMPANY.”

lvi

ENVIRONMENT MANAGEMENT

Social Accountability {SA-

8000} Certified Company.

1. No

Child Labour.

2.

No Bonded Labour.

3. Safe and Healthy

Working Condition.

4. Freedom of Association.

5. No

Discrimination.

6. Standard Working Condition.

lvii

Harmony between man and environment is the

essence of healthy life and growth. Therefore,

maintenance of ecological balance and a

pristine environment has been of utmost

importance to NTPC. It has been taking

various measures discussed below for

mitigation of environment pollution due to

power generation.

Environment policy & Environment Management system

Driven by its commitment for sustainable growth of power, NTPC has evolved a well

defined environment management policy and sound environment practices for minimising

environmental impact arising out of setting up of power plants and preserving the natural

ecology.

National Environment Policy:

At the national level, the Ministry of Environment and

Forests had prepared a draft Environment Policy (NEP) and

the Ministry of Power along with NTPC actively

participated in the deliberations of the draft NEP. The NEP

2006 has since been approved by the Union Cabinet in May 2006.

NTPC Environment Policy:

While leading the nation’s power generation league, NTPC has remained committed to the environment. It continues to take various pro- active measures for protection of the environment and ecology around its project.

lviii

NTPC is the first among the power utilities in India to start Environment Impact Assessment {EIA} studies and reinforce it with Periodic Environment Audits and Reviews.

*Environment Policy and Management. For NTPC, the journey extends much beyond generating power. Right from inception, the company had a well defined environment policy.

*Ash Utilization Ash utilization is one of the key concerns at NTPC. The Ash Utilization Division set up in1991.

*Afforestation Maintenance of ecological balance and a perfect environment has been of utmost importance at NTPC.

As early as in November 1995, NTPC brought out a comprehensive document entitled

"NTPC Environment Policy and Environment Management System". Amongst the

guiding principles adopted in the document are company's proactive approach to

environment, optimum utilisation of equipment, adoption of latest technologies and

continual environment improvement. The policy also envisages efficient utilisation of

resources, thereby minimising waste, maximising ash utilisation and providing green belt

all around the plant for maintaining ecological balance.

Environment Management, Occupational Health and Safety Systems:

NTPC has actively gone for adoption of best international practices on environment,

occupational health and safety areas. The organization has pursued the Environmental

Management System (EMS) ISO 14001 and the Occupational Health and Safety

Assessment System OHSAS 18001 at its different establishments. As a result of pursuing

these practices, all NTPC power stations have been certified for ISO 14001 & OHSAS

18001 by reputed national and international Certifying Agencies.

Pollution Control System

lix

While deciding the appropriate technology for its projects, NTPC integrates many

environmental provisions into the plant design. In order to ensure that NTPC comply with

all the stipulated environment norms, various state-of-the-art pollution control systems /

devices as discussed below have been installed to control air and water pollution.

Electrostatic Precipitators:

The ash left behind after combustion of coal is arrested in high efficiency Electrostatic

Precipitators (ESPs) and particulate emission is controlled well within the stipulated

norms. The ash collected in the ESPs is disposed to Ash Ponds in slurry form

Flue Gas Stacks:

Tall Flue Gas Stacks have been provided for wide dispersion of the gaseous emissions

(SOX, NOX etc) into the atmosphere.

Low-NOX Burners:

In gas based NTPC power stations, NOx emissions are controlled by provision of Low-

NOx Burners (dry or wet type) and in coal fired stations, by adopting best combustion

practices.

Neutralisation Pits:

Neutralisation pits have been provided in the Water Treatment Plant (WTP) for pH

correction of the effluents before discharge into Effluent Treatment Plant (ETP) for further

treatment and use.

Coal Settling Pits / Oil Settling Pits:

lx

In these Pits, coal dust and oil are removed from the effluents emanating from the Coal

Handling Plant (CHP), coal yard and Fuel Oil Handling areas before discharge into ETP.

DE & DS Systems:

Dust Extraction (DE) and Dust Suppression (DS) systems have been installed in all coal

fired power stations in NTPC to contain and extract the fugitive dust released in the Coal

Handling Plant (CHP).

Cooling Towers:

Cooling Towers have been provided for cooling the hot Condenser cooling water in closed

cycle Condenser Cooling Water (CCW) Systems. This helps in reduction in thermal

pollution and conservation of fresh water.

Ash Dykes & Ash Disposal Systems:

Ash ponds have been provided at all coal based stations except Dadri where Dry Ash

Disposal System has been provided. Ash Ponds have been divided into lagoons and

provided with garlanding arrangements for change over of the ash slurry feed points for

even filling of the pond and for effective settlement of the ash particles.

Ash in slurry form is discharged into the lagoons where ash particles get settled from the

slurry and clear effluent water is discharged from the ash pond. The discharged effluents

conform to standards specified by CPCB and the same is regularly monitored.

At its Dadri Power Station, NTPC has set up a unique system for dry ash collection and

disposal facility with Ash Mound formation. This has been envisaged for the first time in

Asia which has resulted in progressive development of green belt besides far less

requirement of land and less water requirement as compared to the wet ash disposal

system.

Ash Water Recycling System:

lxi

Further, in a number of NTPC stations, as a proactive measure, Ash Water Recycling

System (AWRS) has been provided. In the AWRS, the effluent from ash pond is

circulated back to the station for further ash sluicing to the ash pond. This helps in savings

of fresh water requirements for transportation of ash from the plant.

The ash water recycling system has already been installed and is in operation at

Ramagundam, Simhadri, Rihand, Talcher Kaniha, Talcher Thermal, Kahalgaon, Korba

and Vindhyachal. The scheme has helped stations to save huge quantity of fresh water

required as make-up water for disposal of ash.

Dry Ash Extraction System (DAES):

Dry ash has much higher utilization potential in ash based products (such as bricks,

aerated autoclaved concrete blocks, concrete, Portland pozzolana cement, etc.). DAES has

been installed at Unchahar, Dadri, Simhadri, Ramagundam, Singrauli, Kahalgaon,

Farakka, Talcher Thermal, Korba,

Liquid Waste Treatment Plants & Management System:

The objective of industrial liquid effluent treatment plant (ETP) is to discharge lesser and

cleaner effluent from the power plants to meet environmental regulations. After primary

treatment at the source of their generation, the effluents are sent to the ETP for further

treatment. The composite liquid effluent treatment plant has been designed to treat all

liquid effluents which originate within the power station e.g. Water Treatment Plant

(WTP), Condensate Polishing Unit (CPU) effluent, Coal Handling Plant (CHP) effluent,

floor washings, service water drains etc. The scheme involves collection of various

effluents and their appropriate treatment centrally and re-circulation of the treated effluent

for various plant uses.

NTPC has implemented such systems in a number of its power stations such as

Ramagundam, Simhadri, Kayamkulam, Singrauli, Rihand, Vindhyachal, Korba, Jhanor

lxii

Gandhar, Faridabad, Farakka, Kahalgaon and Talcher Kaniha. These plants have helped to

control quality and quantity of the effluents discharged from the stations.

Sewage Treatment Plants & Facilities:

Sewage Treatment Plants (STPs) sewage treatment facilities have been provided at all

NTPC stations to take care of Sewage Effluent from Plant and township areas. In a

number of NTPC projects modern type STPs with Clarifloculators, Mechanical Agitators,

sludge drying beds, Gas Collection Chambers etc have been provided to improve the

effluent quality. The effluent quality is monitored regularly and treated effluent

conforming to the prescribed limit is discharged from the station. At several stations,

treated effluents of STPs are being used for horticulture purpose.

Environmental Institutional Set-up

Realizing the importance of protection of the environment with speedy development of the

power sector, the company has constituted different groups at project, regional and

Corporate Centre level to carry out specific environment related functions. The

Environment Management Group, Ash Utilisation Group and Centre for Power Efficiency

& Environment Protection (CENPEEP) function from the Corporate Centre and initiate

measures to mitigate the impact of power project implementation on the environment and

preserve ecology in the vicinity of the projects. Environment Management and Ash

Utilisation Groups established at each station, look after various environmental issues of

the individual station.

Environment Management During Operation Phase

lxiii

NTPC's environment friendly approach to power has already begun to show results in

conservation of natural resources such as water and fuel (coal, oil & gas) as well as control

of environmental pollution. As already mentioned earlier, NTPC has chalked out a set of

well defined activities that are envisaged right from the project conceptualisation stage so

that during the entire life cycle of the power plant, NTPC is fully compliant with various

environment regulations and a pristine environment and ecological balance is maintained

in and around its power station and townships. Following is brief description of some of

the measures taken during the operation phase of the stations.

Performance enhancement and up-gradation measures are undertaken by the organisation

during the post operational stage of the stations. These activities have greatly helped to

minimise the impact on environment and preserve the ecology in and around its power

projects. These measures have been enumerated as follows.

Monitoring of Environmental Parameters:

A broad based Environment Monitoring Programme has been formulated and

implemented in NTPC. All pollutants discharged from the power plant such as stack

emission, ash pond effluent, main plant effluent, domestic effluent and Condenser Cooling

Water (CCW) effluent are monitored at the stipulated frequency at the source itself and at

the points of discharge. In addition to the above, ambient air, surface water and ground

water quality in and around NTPC plants are regularly monitored to assess any adverse

impacts as a result of operation of the power plant.

On-Line Data Base Management:

In order to have better control on pollution and to achieve effective environment

management in and around NTPC stations, it is imperative to have an on-line, reliable and

efficient environment information system on the plant operational and environmental

performance parameters at all three levels i.e generating Stations, Regional Headquarters

and Corporate Centre. In consideration of the above, a computerized programme, namely

"Paryavaran Monitoring System" - PMS, which could provide reliable storage, prompt and

lxiv

accurate flow of information on environmental performance of Stations was developed

and installed in NTPC. This software facilitates direct transfer of environment reports and

other environment related information from stations to the Regional Headquarters and

Corporate Centre. The PMS has already been implemented at Corporate Centre, the

Regional Headquarters and most of the Stations.

This system has helped in achieving continuous improvement in NTPC’s environment

performance through improved monitoring and reporting system by using the trend

analysis and advanced data management techniques.

Environment Reviews:

To maintain constant vigil on environmental compliance, Environmental Reviews are

carried out at all operating stations and remedial measures have been taken wherever

necessary. As a feedback and follow-up of these Environmental Reviews, a number of

retrofit and up-gradation measures have been undertaken at different stations.

Such periodic Environmental Reviews and extensive monitoring of the facilities carried

out at all stations have helped in compliance with the environmental norms and timely

renewal of the Air and Water Consents.

Upgradation & Retrofitting of Pollution Control Systems:

In order to keep pace with the changing norms and ensure compliance with statutory

requirements in the field of pollution control, NTPC keeps an open mind for Renovation

and Modernisation (R & M) and Retrofitting and Upgradation of pollution monitoring and

control facilities in its existing stations. It is important to mention that such

modifications/retrofit programs not only helped in betterment of environment but also in

resource conservation.

High efficiency Electro-Static Precipitators (ESPs) of the order of 99.5% and above have

been provided at NTPC stations for control of stack particulate emissions. However, the

ESPs of a number of stations were built prior to the promulgation of the Environment

lxv

(Protection) Act, 1986 and notification of emission control standards under this Act.

Remedial measures have already been taken up and implemented to improve the

efficiency of the existing ESPs at various NTPC stations. ESP performance enhancement

programme by adopting advanced micro-processor based Electrostatic Precipitator

Management System (EPMS) was installed at its power stations at Singrauli,

Ramagundam, Korba, Farakka, Rihand, Vindhyachal and Unchahar. Additional ESPs

were retrofitted in the older power stations, namely at Badarpur and Talcher Thermal. As a

result of the above retrofits, the emission of Suspended Particulate Matter (SPM) has been

brought down appreciably at the above stations and is maintained within the present

statutory limit of 150 mg/Nm3. In new projects, the ESPs have been designed for a

maximum permissible outlet dust emission of 50 mg/Nm3 to meet the likely stringent

emission norms in the near future.

Resources Conservation

With better awareness and appreciation towards ecology and environment, the

organization is continually looking for innovative and cost effective solutions to conserve

natural resources and reduce wastes. Some of the measures include:

Reduction in land requirements for main plant and ash disposal areas in newer

units.

Capacity addition in old plants, within existing land.

Reduction in water requirement for main plant and ash disposal areas through

recycle and reuse of water.

Efficient use of Fuel (Coal, Natural gas and Fuel oil) and

Reduction in fuel requirement through more efficient combustion and adoption of

state-of-the-art technologies such as super critical boilers

lxvi

Waste Management

Various types of wastes such as Municilal or domestic wastes, hazardous wastes, Bio-

Medical wastes get generated in power plant areas, plant hospital and the townships of

projects. The wastes generated are a number of solid and hazardous wastes like used oils

& waste oils, grease, lead acid batteries, other lead bearing wastes (such as garkets etc.),

oil & clarifier sludge, used resin, used photo-chemicals, asbestos packing, e-waste, metal

scrap, C&I wastes, electricial scrap, empty cylinders (refillable), paper, rubber products,

canteen (bio-degradable) wastes, buidling material wastes, silica gel, glass wool, fused

lamps & tubes, fire resistant fluids etc. These wastes fall either under hazardous wastes

category or non-hazardous wastes category as per classification given in Government of

India’s notification on Hazardous Wastes (Management and Handling) Rules 1989 (as

amended on 06.01.2000 & 20.05.2003). Handling and manegement of these wastes in

NTPC stations have been discussed below.

Municipal Waste Management:

Domestic or municipal waste is generated in households at townships. This waste is

seggregated into bio-degradable and non-biodegradable wastes at source itself in different

coloured containers and thereafter the two types are disposed separately. Bio-degradable

waste is spread uniformly in identified low lying areas and thereafter it is covered with

soil for use later as manure after composting. The seggregated non bio-degradable waste is

disposed off separately in other identified low lying areas and is spread out uniformly.

Hazardous Waste Management:

NTPC being a proactive organization, the handling and disposal of hazardous wastes are

done as per the Hazardous Wastes (Management & Handling) Rules 1989 (as amended in

2003) guidelines issued by Government of India for the treatment, storage and disposal of

hazardous wastes. Scientific study on management and handling of hazardous wastes was

lxvii

carried out at a few NTPC stations to adopt the best practices so that there is a complete

compliance with statutory requirements. In NTPC sataione, the Hazardous Wastes

(Recyclable) are sold / auctioned to registered recyclers / refiners. The other hazardous

wastes such as the activated carbon resins, used drums (hazardous) chromium (Cr-III

electrolytes, used petro-chemicals, asbestos packings, used torch batteries, ribbon, toners /

cartridges, mixed wastes (waste oil, water & cotton) filters, earth contaminated with

synthetic oil (FQF) glass used & sodium silicate, lamps & tubes etc. fall under the

category of Hazardous Wastes (Non-Recyalable). These wastes are small in quantity and

are stored in properly identified locations. As per the notification, hazardous wastes (non-

recyalable) are to be sent to State Pollution Control Board (SPCB) approved common

treatment storage and disposal facility (TSDF).

Bio-Medical Waste Management:

Hospital (or Bio-medical) wastes get generated from hospitals and they include urine bags,

human anatomical wastes, plaster of paris waste, empty plastic bottles of water & glucose,

blood & chemical mixed cotton, blood & urines tubes etc. these wastes are segregated and

are placed in buckets of different colours as per the notification for Bio-Medical Waste

(Management & Handling) Rules. The seggregated bio-medical wastes are either disposed

through the SPCB approved agency or they are treated in autoclaves before disposal into

bio-medical waste disposal pits. The treated bio-medical waste is spread uniformly and

covered with 10 cm thick soil in bio-medical waste disposal pits.

Land Use / Bio-diversity

As a policy, NTPC lays special emphasis on land use and Bio-diversity by way of

development of green belts, energy plantations, reclmation of abandoned Ash Ponds and

EIA and ecological monitoring in the project areas and its surroundings.

Reclamation of Abandoned Ash ponds:

lxviii

The reclamation of abandoned ash pond sites is a challenging task. NTPC has reclaimed

temporary ash disposal areas at some of its projects namely Ramagundam, Talcher

Thermal, Rihand, Singrauli and Unchahar through plantation and converted these sites

into lush green environments. Extensive plantations have also been undertaken on dry ash

mound at NTPC-Dadri. It is planned to reclaim all the abandoned ash disposal areas by

plantation.

Green Belts, Afforestation & Energy Plantations:

What’s more, in a concerted bid to counter the growing ecological threat, NTPC is

undertaking afforestation programmes covering vast areas of land in and around its

projects. Appropriate afforestation programmes for plant, township and green belt areas of

the project have been implemented at all projects.

In order to enhance green cover in the areas around our projects, as a responsible corporate

citizen, NTPC till date has planted more than 18 million trees at its projects throughout the

country. The afforestation has not only contributed to the aesthetics but also has been

serving as a 'sink' for the pollutants released from the station and thereby protecting the

quality of ecology and environment in and around the projects. Thrust has also been given

to bio-diesel plantation and around 4.8 lakh energy plants including Pongamia and

Jatropha have already been planted. A pilot project for extraction of seeds from these bio-

diesel plants has also been set up.

Ecological Monitoring & Scientific Studies

NTPC has been a leader in the industrial sector of India in undertaking scientific studies

related to thermal power generation. NTPC has pioneered several scientific studies in

collaboration with national/ international institutions to develop an environmental

lxix

databank e.g. Detailed Geohydrological Studies to understand the impact of ash pond

leachate on ground water and Ecological Impacts Monitoring through Remote Sensing

Data have been carried out at its operating stations as discussed below.

Environment Impact Asssement Studies:

Environmental Impact Assessment (EIA) Studies are inevitably undertaken to evaluate

potential negative impacts as well as to formulate Environmental Management Plans to

overcome the identified impacts. Based on the recommendations of Environmental Impact

Assessment Study and Environmental Management Plan (EMP) and the conditions

stipulated in the clearances from Ministry of Environment and Forests and State Pollution

Control Boards.

These studies consists of impact assessment in the area of the land use, water use, socio-

economic aspects, soil, hydrology, water quality, meteorology, air quality, terrestrial and

aquatic ecology and noise. These studies are conducted before starting the construction as

well as after operation of the plant and gives comprehensive status of the environment as

existed before construction as well as in the post operational stages of the project.

The EIA involves stage-by-stage evaluation of various parameters which affect the

environment. Based on EIA study, wherever required, specific scientific studies are also

conducted to scientifically assess the likely impact of the pollutants on the sensitive flora

and fauna in the surroundings, as also, to take preventive and mitigatory measures,

wherever required.

Apart from project specific EIA studies, Regional Environmental Assessment studies have

been conducted for Integrated Development of Singrauli, Korba and Ramagundam areas.

Such studies are of first of their kind in India and probably very few such studies have

been undertaken in other countries.

Socio-economic Studies:

Detailed socio-economic studies are undertaken to establish the socio-economic status of

project affected persons and rehabilitation and resettlement plans are drawn in

lxx

consultation with the state government. Rehabilitation and resettlement options include

land for land (subject to availability), limited jobs with NTPC and contractors and self

employment schemes. In addition, NTPC also undertakes community development

activities in the surrounding villages.

Ecological Monitoring Programme:

NTPC has undertaken a comprehensive Ecological Monitoring Programme through

Satellite Imagery Studies covering an area of about 25 Kms radius around some of its

major plants. The studies have been conducted through National Remote Sensing Agency

(NRSA), Hyderabad at its power stations at Ramagundam, Farakka, Korba, Vindhyachal,

Rihand and Singrauli. These studies have revealed significant environmental gains in the

vicinity areas of the project as a result of pursuing sound environment management

practices. Some of these important gains which have been noticed are increase in dense

forest area, increase in agriculture area, increase in average rainfall, decrease in waste land

etc. In general, the studies, as such, have revealed that there is no significant adverse

impact on the ecology due to the project activities in any of these stations. Such studies

conducted from time to time around a power project have established comprehensive

environment status at various post operational stages of the project.

Geo-hydrological Studies:

NTPC has conducted several geohydrological studies of the ash disposal areas at its

projects (Singrauli, Rihand, Vindhyachal, Korba, Farakka and Talcher) through reputed

institutions like Indian Institutes of Technology, Roorkee; Indian Institutes of Technology,

Mumbai, Centre for Studies on Man and Environment, Calcutta. All these studies

conclude that the leaching of heavy metals from ash occurs only under pH 4 or below. In

practice, the pH of the ash water is either neutral or alkaline (7 or above) and hence the

leaching of heavy metals is highly unlikely.

lxxi

Use of Waste Products & Services -Ash Utilization

Ash is the main solid waste which is put into use for various products and services. NTPC

has adopted user friendly policy guidelines on ash utilization.

In order to motivate entrepreneurs to come forward with ash utilization schemes, NTPC

offers several facilities and incentives. These include free issue of all types of ash viz. Dry

Fly Ash / Pond Ash / Bottom Ash and infrastructure facilities, wherever feasible.

Necessary help and assistance is also offered to facilitate procurement of land, supply of

electricity etc from Government Authorities. Necessary techno-managerial assistance is

given wherever considered necessary. Besides, NTPC uses only ash based bricks and Fly

Ash portland pozzolana cement (FAPPC) in most of its construction activities.

Demonstration projects are taken up in areas of Agriculture, Building materials, Mine

filling etc. The utilisation of ash and ash based products is progressively increasing as a

result of the concrete efforts of these groups.

Advanced / Eco-friendly Technologies

NTPC has gained expertise in operation and

management of 200 MW and 500 MW Units installed

at different Stations all over the country and is looking

ahead for higher capacity Unit sizes with super critical

steam parameters for higher efficiencies and for

associated environmental gains. At Sipat, higher

capacity Units of size of 660 MW and advanced Steam

Generators employing super critical steam parameters have already been implemented as a

green field project.

Higher efficiency Combined Cycle Gas Power Plants are already under operation at all

gas-based power projects in NTPC. Advanced clean coal technologies such as Integrated

lxxii

Gasification Combined Cycle (IGCC) have higher efficiencies of the order of 45% as

compared to about 38% for conventional plants. NTPC has initiated a techno-economic

study under USDOE / USAID for setting up a commercial scale demonstration power

plant by using IGCC technology. These plants can use low grade coals and have higher

efficiency as compared to conventional plants.

With the massive expansion of power generation, there is also growing awareness among

all concerned to keep the pollution under control and preserve the health and quality of the

natural environment in the vicinity of the power stations. NTPC is committed to provide

affordable and sustainable power in increasingly larger quantity. NTPC is conscious of its

role in the national endeavour of mitigating energy poverty, heralding economic

prosperity and thereby contributing towards India’s emergence as a major global

economy.

AWARDS

NTPC has a glorious record of excellence in every field of its activities ever

since its inception in the 1975. Leading the country’s power sector with a

vision to become a 75’000 MW company by 2017, we take pride in our

people and their performance which has been acknowledge time and again at

various national and international fora.

*Environment Awards:

“Golden Peacock Environment Management Award -2008.”

*Safety Awards:

“Golden Peacock Award for Occupational Health and Safety Award -2008”

lxxiii

*Performance Awards:

“International Project Management Award -2008”

*Corporate Governance Awards:

“Golden Peacock Award for Excellence in Corporate Governance Institute of

Directors.”

*Company Rankings:

“Business Standard Award – Star Company.”

*EMPOWERING PEOPLE*

Education

"Money invested in the promotion of learning gives a multiple return to the people even

as a seed sown in good soil returns a luxurious crop."

NTPC has marked 15-20% of its CSR-CD budget for education to individual stations.

Among the various activities on education are:

Facilitating primary education through adopting schools and introducing

programmes to boost its universalisation

Promotion of rural culture and sports; Adult Education Centres; programmes of

education for girls

Provision of education aids and equipments, scholarships and sponsorship

NTPC's deep commitment to provide quality education systems and co-curricular

activities to children of its employees and from neighbouring areas is reflected in the 48

schools being currently run in NTPC power projects benefiting about 40,000 students.

lxxiv

These schools are managed by premier academic societies like the DPS Society, the DAV

Society, the Chinmaya Mission Trust, St. Joseph's Society and the Kendriya Vidyalaya

Sangathan, among others. Apart from providing infrastructural and financial support

wherever required, NTPC also provides requisite support to ensure availaibility of

qualified teachers and quality annual educational plans for each and every institution.

Coaching Classes

NTPC also provides a 50% subsidy for organising coaching classes in power project

townships, for students who wish to pursue higher studies in engineering and medicine..

Training to Principals and Teachers

To make education more efficient, effective and enjoyable NTPC conducts regular

training programmes for teachers in order to upgrade their teaching and technical skills.

Apart from this, workshops are also organised for principals through Indian Institute of

Management, Ahmedabad - India's premier business school. Overall excellence in these

schools is ensured through improved educational standards, innovative extra-curricular

activities, value education and implementing professional management systems.

Extra-Curricular Activities

NTPC also takes initiative to propagate overall personality development of students by

organising quiz competitions for the children at project, regional and national levels,

through Medha Pratiyogita, theatre workshops through reputed institutes like NSD and

SPIC MACAY, Scouts and Guides training, sports activities for children in the townships

and coaching camps for various sports events. The children are encouraged to actively

participate in cultural meets to discover their creative potential. Students are also

encouraged to become ‘News Readers’ for the monthly video magazines of project

townships. Besides this educational films obtained from Children’s Film Society (CFSI)

are regularly screened over the cable TV network in townships.

lxxv

Adult Education

Introduced with a view to meet NTPC’s social initiatives towards propagation of adult

education, the company aims at providing functional adult literacy with a view to endow

the illiterate with skills for self directed learning.

Distributed Generation (DG) Programmes for Rural Electrification. NTPC Foundation is also providing grants for setting up of Distributed Generation

Projects for preparation of feasibility report, DPR, Insurance, Energy Plantation and for

meeting funding gap limited to 30% of the approved project cost.

lxxvi

INTRODUCTION

OF

SSTPS(SINGRAULI SUPER THERMAL POWER STATION)

lxxvii

SINGRAULI VISION

“As the flagship station of NTPC, to be

one of the top five Thermal Power

Stations of the country, to contribute

towards realizing the vision & mission

of this great company”

lxxviii

SSTPS – AN OVERVIEW

NTPC/Singrauli, the flagship station of NTPC is situated in Sonebhadra District of Uttar-

Pradesh. NTPC had not only shown new heights in the project implementation but also it

is consistently performing excellently well and setting new bench mark in the field of

power generation. It has five Units of 200MW and two units of 500MW.Condenser

cooling system of all units is open system. It takes water from Govind Vallabh Pant

Reservoir and releases in the same reservoir after a distance of around 10KM through

open canal. NTPC Singrauli has it own MGR {Merry Go Round} system for

transportation of coal from NCL Jayant and Bina mines.

*Beneficiary States :-{ UP, Haryana, Delhi, Rajasthan, Punjab, J&K, HP

and Uttaranchal, Chandigarh }.

Start up power can be taken from Rihand hydle or from NTPC, Vindhyachal

{Western grid}.The first unit of the station was commissioned in 1982 and

the last one in 1987.

NTPC has achieved and won accolades in its historic journey from 1975

onwards. The first site office was

Opened in July 1977.The main plant order for the first phase {3x200MW} was placed in

February 1978.

The “Can do it spirit” of NTPC team, praised by Hon’ble Prime Minister on the occasion

of the foundation stone laying ceremony of Rajiv Gandhi Combined Cycle Power Project

in the February 2005, was in fact born nurtured in Singrauli during late 1970s and

early1980s. Today NTPC is a 26,404MW Company and we are planning to become

50,000MW Plus Company by 2012 and 75,000MW Plus Company by 2017.

lxxix

The systematic approach, sincerity, dedication and team-work continually displayed at

the station. Never ending quest for excellence has been the hallmark of Singrauli since

inception.

* Coal Based Power Station:-

[ Singraulli | Korba | Ramagundam | Farakka | Vindhyachal | Rihand |

Kahalgaon | NTCPP | Talcher Kaniha | Unchahar | Talcher Thermal |

Simhadri | Tanda | Badarpur | Sipat ]

 

* Gas/Liq. Fuel Based Power Stations:-

[ Anta | Auraiya | Kawas | Dadri | Jhanor-Gandhar | Rajiv Gandhi CCPP

Kayamkulam ]

 *Power Plants with Joint Ventures:-

[ Faridabad | Durgapur | Rourkela | Bhilai | RGPPL ]

*AWARDS TO NTPC SINGRAULI*:

NTPC, Singrauli is not only known for its best practices but it has also excelled in the

field of availability, PLF, Heat Rate, APC,DM makeup etc. It has earned many laurels

over the years and in the course, has bagged “Prime Minister’s Shram Veer, Shram Ratna

Award, Govt. of India Meritorious Productivity Award, Excellence in Project

Implementation Award, Vishwakarma Rashtriya Puraskar, British Council Safety Award,

Rajive Gandhi Memorial Award, CII-EXIM business excellence awards and many more

in the past

*PROFILE OF NTPC SINGRAULI*:

DATE OF INCORPORATION:

lxxx

The first site office was opened in July 1977.

The main plant order for the first phase {3x200MW} was placed in February 1978.

CORPORATE STATUS:

The first unit of the station was commissioned in 1982 and the last one in 1987. Since than

NTPC, Singrauli is serving the nation day and night.

BUSINESS: Electricity generated from this plant goes to northern grid {UP, Harayana, Delhi,

Rajasthan, Punjab, J&K, HP and Uttaranchal }.

SINGRAULI AT A GLANCE

Address: P.O. Shaktinagar-231 222, Dist. Sonebhadra, Uttar

Pradesh

Telephone: (STD-05446) – 232441

Fax: 232432

Email  

Approved Capacity 2000 MW

Installed Capacity 2000 MW

Location Sonebhadra, Uttar Pradesh

Coal Source Jayant/Bina Mines

Water Source Rihand Reservoir

Beneficiary States Uttar Pradesh, Uttranchal ,Rajasthan, Punjab,

Haryana, Delhi and Jammu & Kashmir, Himachal

lxxxi

Pradesh, Chandigarh

Approved Investment Rs. 1190.69 Crore

Unit SizesStage - I: 5x 200 MW

Stage -II: 2x 500 MW

Units Commissioned

Unit -I 200 MW February 1982

Unit -II 200 MW November 1982

Unit -III 200 MW March 1983

Unit -IV 200 MW November 1983

Unit -V 200 MW February 1984

Unit -VI 500 MW December 1986

Unit -VII 500 MW November 1987

International AssistanceIDA

KFW

1- Project : SINGRAULI SUPER THERMAL POWER

STATION (2000MW)

2- Location

- Sub-Divisional Office : Delhi

- District & State : Sonebhadra (U.P.)

- Nearest major road head : Shaktinagar & Renukoot.

- Nearest Helipad : Shaktinagar (U.P.)

- Nearest Airport ; Singrauli (M.P.)

4- Associated Transmission System:-

Stage –I (600MW): Singrauli – Obra, Kms 57 (Approx)

Singrauli – Kanpur, Kms 455(Approx)

Stage-II(1400MW): Singrauli- Lucknow, Kms 405 (Approx)

Muradabad-Muradabad Kms332 (Approx)

Muradabad-Muradnagar Kms132 (Approx)

Muradnagar-Panipat Kms87 (Approx)

Singrauli – Kanpur Kms 422 (Approx)

lxxxii

Kanpur- Agra- Jaipur Kms 499 (Approx)

Total Kms 2389

5- Approval Date: Stage - I (600MW) December’76

Stage - II (1400MW) July’79

Associated Transmission line system- January’78 (Stage – I)

January’81 (Stage - II)

Government approval for 2000MW obtain on 08/01 /1987

7- Coal/ Gas source :Jayant Mine and Singrauli

Coal fields.

8- Cooling water :Rihand Reservior (200 cusecs

Consumptive water) once through

Cooling system.

9- External Financing: Stage-I Stage-II

World Bank US$ 150 US$ 300

10- Allocation of power:

UP SEB :850MW Tariff – 35.50

Rajsthan SEB :300MW Gen. Station 35.50p/Kwh

Panjab SEB :200MW (base tariff Fuel price

Hariyana SEB :200MW Adjustment, 7.43p/Kwh

For TL system)

Delhi ESU :150MW Gen.Cost 29.0p/Kwh

Unallocated SEB :300MW

11-Commissioning Date : (Actual/ Anticipated)

Unit- 1 (200MW) - Feb. 82 Actual: Singrauli –Obra, March 82

lxxxiii

Unit- 2 (200MW) - Nov.82 Actual: Singrauli- Kanpur-I, Nov.82

Unit- 3 (200MW) - March83 Actual; Singrauli- Lucknow, Feb. 86

Unit- 4 (200MW) - Nov. 83 Actual: Lucknow- Muradabad, May 86

Unit- 5 (200MW) - Feb. 84 Actual: Muradabad- muradnagar, May 86

Unit- 6 (500MW) - Dec. 86 Actual: Muradnagar- Panipat, Nov. 84

Unit- 7 (500MW) - Nov.87 Actual: Singrauli- Kanpur-II, March 87

: Kanpur- Agra- Jaipur, Nov. 86

12- Water pollution clearance: Consent order for air and water pollution obtained:

Renewal for’89 under progress.

Milestones of SSTPS

Start of Piling Feb. 1978

Start of Boiler Erection Nov. 1978

lxxxiv

Synchronization of Unit #1 Feb. 1982

Start of First 500MW Boiler

ErectionAug. 1983

Completion of Stage I ( 5 X 200MW) Feb. 1984

Synchronization of first 500MW Unit Dec 1986

Completion of Stage II (2 X 500MW) Nov 1987

ORGANISATIONAL CHART

OF

lxxxv

SSTPS

AGM(HR)

B.N. ChakrabortyExec. Secretary

N.N. Sinha

Sr. Manager (EDC )

Ruma De SharmaManager

(HR)

R.N. Sahay

Manager (HR)

S.S. DasManager

(HR)

R.K. GhoshDy. Manager

(PR)D.P. Aditya,

Manager (EDC)Vikas

Paranjape, Sr.

Engineer (EDC)

Ekta Sahu, Officer (HR)Sumita RoyOfficer (HR)

S.Shome, Sr.Officer

(HR) S.K. Joshi, Asst.

Officer (HR)

N. Shome, Sr.Officer

(HR)Rama

Shukla,Asst. Officer

(HR)

ABHILASHK.S

Adesh K. Pandey

Asst. Officer

(Hindi/CS

EB, ED, IETA ES, EW, ER

PR, CSR,HINDI

EDC

ES, EWTA

EB

EDC

LAW

CSR, Hindi

ED, IE

lxxxvi

HUMAN RESOURCES

IN

NTPC

“*HUMAN RESOURCE MANAGEMENT*”

“Human Resource Management is concerned with the most effective use of people to

achieve organizational and individual goals. It is a way of managing people at work, so

that they give their best to the organization.”

lxxxvii

- Invancevich and Glueck. “Human Resource Management is that part of management progress which is primarily

concerned with the human constituents of the organization.”

- F.E.L. Brech.

Human Resource Management is a process of bringing people and organization together

so that the goal of each are met. It is that part of management process which is concerned

with the management of human resource in an organization. It tries to secure the best from

people by winning their wholehearted cooperation. In short, it may be defined as the art of

procuring, developing and maintaining competent workforce to achieve the goal of an

organization in an effective and efficient manner.

EVOLUTION OF HRM:-

The concept of HRM emerged in the mid 1980s against the background of the work of

famous writers on management, like Pascal and Athos {1981} and Peter and Waterman

{1982}, who produced list of the attributes that they claimed characterized successful

companies.

The purpose of HRM is to ensure that the organization is

able to achieve success through people. Human resource management encompasses those

activities designed to provide, motivate and coordinate the human resources of the

organization. In fact government report shows that approximately 73% of national income

is used to compensate its employees.

Human resource management is a modern term for what has traditionally been referred to

as personnel administration or personnel management.

*CHALLENGES FACED BY HRM*

Changes in the socio- economic and political conditions are bound to bring about changes

in the environment within the organization. The personnel managers of today may find

themselves obsolete because of the rapidly changing business environment, and therefore

lxxxviii

they should constantly update their knowledge and skills by looking at the organization’s

need and objectives. Some of the important challenges are:-

*Vision Penetration:

Evolving the right vision is an entrepreneurial or top mgmt. function, but its utility

increases immensely if it percolates, and is understood and accepted down the line.

*Changes in legal environment:

To meet with the increasing changes in the legal environment, necessary adjustments will

have to be made so that greater utilization of human resources can be achieved.

Vision Penetration.

Changes in Legal. Environment

Technological Advances.

Computerised Information System.

Satisfaction of Higher Level Needs.

lxxxix

*Technological Advances:

In the wake of technological advances new jobs will be created and many old jobs will

become redundant.

*Computerized Information System:

It will play a revolutionary role in managerial decision making. It will also have an

increasing impact in coordination and at strategic level.

*Satisfaction of high level needs:

The workers are becoming much aware of their higher level needs. This awareness is

likely to intensify further in the future workforce. Therefore managers would be required

to evolve appropriate techniques of motivating the workers getting work from them.

*THREE DIMENSIONS OF HRM*

According to the National Institute of Human Resource Management {NIPM} the three

dimensions of Personnel Management include:

xc

Human Resource Management {HRM} is a management function that helps manager

plan, recruit, select, train, develop, remunerate and maintain members for an organization.

HRM is the latest nomenclature used to denote personnel management {PM}.

The HR/ Personnel manager must be fair and firm, tactful and resourceful, sympathetic

and considerate, knowledgeable about labour laws, have a broad social outlook, and have

competence and confident.

*HR VISION OF NTPC*

“To enable our people to be a family of committed world class professionals

making NTPC a leading organization.”

Personnel Management.

{Personnel Aspect} Recruitment,

Selection, Training, Compensation,

Productivity.

{Welfare Aspect}Working condition,

Amenities, Facilities,Benefits.

{IR Aspects}Disputes settlement, Discipline, Grievance

Handling, and Collective Bargaining.

xci

Human Resources

'People before PLF (Plant Load Factor)' is the guiding philosophy behind the entire gamut

of HR policies at NTPC. We are strongly committed to the development and growth of all

our employees as individuals and not just as employees. We currently employ

approximately 24500 people at NTPC.

Competence building, Commitment building, Culture building and Systems building are

the four building blocks on which our HR systems are based.

xcii

HUMAN RESOURCE DEPARTMENT OF SSTPS

The HR department of SSTPS has 10 sections that are

Employee Relation, Employee Services, Employee Development, Personal Relation,

Employee Benefit, Employee Development Centre, Corporate Social Responsibility,

Hindi Cell, Township Administration and Law.

Employee Relation Section- This section of HR sees and supervises activities

pertaining to unions, associations and amicable employee relation scenario. It also

coordinates the various participative forums in the plant. This section also covers

various labors laws and statutory provisions under the law of land. This section

also coordinates the C.I.S.F and plant security.

Employee Services section- this section of HR sees through proper dispersement

of intramural and extramural welfare that is Vanita Samaj, Bal Bhawan, it also sees

various school and colleges of Shaktinagar.

xciii

Employee Development- This section of HR sees through the performance

management system, the manpower development pattern through industrial

engineering. It also coordinates the promotional activity of both executive and

non-executive through various HR initiatives taken for the integrated development

of NTPC employees.

Employee Benefit- This section of HR takes care of various employee benefit

aspects such as loan, advances, reimbursement etc.

Personal Relation- This section takes care of media management, the print/

electronic media in SSTPS.

Employee Development Centre- The EDC takes care of training and

development aspects of employees that covers employee induction training,

training for career development and growth, training for skill up gradation.

Hindi Cell- The rashtrabhasha cell of HR constantly endeavors and works for the

enhancement of reading and writing of employees. It constant works to motivate

employee to day to day official works in Hindi as per as possible.

Corporate Social Responsibility- This section HR takes care of CSR initiatives

taken by NTPC in the vicinity of adjoining villages of project that is arranging

health camp, giving various amenities to school of adjoining villages or making

arrangement of drinking water in the adjoining villages of project and providing

sustainable employment opportunities to project effected people.

Township Administration- This section of HR takes care of quarter allotment to

employees, the township security, the administration of shopping complex and

vigilance over the landed properties of NTPC in the area.

xciv

HR Law- This section of HR takes care of the judicial aspects starting from labor

laws in the courts of NTPC, legal voting of contracts and various documents that

are used in various HR activities.

*OBSERVATION*

Being as a trainee in one of the best public organization “National Thermal Power

Corporation, {NTPC}”; I found that company’s main target and motto is to maintain its

policy, improvement in the system function by providing the utmost atmosphere of safety

and security of the lives and good.

The ‘positive attitude’, ‘team spirit’ and ‘Can do it spirit’ of NTPC and employees

of NTPC has made them to hold and stand in its position and lead in the nation.

NTPC is an environmental friendly company; which is having abundant plantation

and greenery.

NTPC is a leading company of India and performing great role in fulfilling our

country’s energy needs.

xcv

xcvi

ANALYSIS OF THE SURVEY

xcvii

The responses emanated from the survey gives us following findings

1 satisfaction of employees on recreation of employee by NTPC

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0

5

10

15

20

25

30

35

RECREATION INDEX

Series1

SCALE

SCO

RE

63.33% of employees among total population are satisfied on recreation of employes

provided by NTPC and feel no need of any modification.

Executives

60.00% of executive population survey was the opinion that the recreation provided by

NTPC and serves their purpose well.

EXECUTIVE

STRONGLY 0

xcviii

DISAGREEDISAGREE 5NEITHER AGREE NOR DISAGREE 3AGREE 15STRONGLY AGREE 2

Non-executives

EXECUTIVE

NON EXICUTIVE

STRONGLY DISAGREE 0 2DISAGREE 5 3NEITHER AGREE NOR DISAGREE 3 9AGREE 15 18STRONGLY AGREE 2 3

68.00% of the non-executives population is quite agree with the welfare measure provided

by the welfare recreation provided by NTPC.

Non-executives population is not as much satisfied as executives with the welfare

recreation of employees provided by NTPC

So, some steps should be taken for the improvement in the welfare to increase the number

of satisfied executives.

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0 5 3 15 2 NaN

2 3 9 18 3 NaN

13579

1113151719

RECREATION INDEX

SCALE

SCO

RE

xcix

2 Educational assistance provided for children .

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

05

10152025303540

EDUCATIONAL INDEX

Series1

scale

SCO

RE

81.66% of total employee survey is the opinion that the policies of NTPC are Educational

assistance provided for children .

Executives

Majority of the executives believe that the policies of NTPC are Educational assistance

provided for children 92.00% executives are substantially convinced with this.

EXECUTIVE

STRONGLY DISAGREE 0DISAGREE 0NEITHER AGREE NOR DISAGREE 3AGREE 17

c

STRONGLY AGREE 6

Non-executives

NON EXICUTIVE

STRONGLY DISAGREE 0DISAGREE 0NEITHER AGREE NOR DISAGREE 8AGREE 22STRONGLY AGREE 4

60% non-executives are quite satisfied with the adaptability of the policies with time.

Number of satisfied executives is more than the number of satisfied non-executives.

So, from the view of non-executives there should be some changes in this.

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 0 0 3 17 6

NON EXICU-TIVE

0 0 8 22 4

2.5

7.5

12.5

17.5

22.5

EDUCATIONAL INDEX

SCO

RE

ci

3 the organizational policy for death of employee with NTPC

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

02468

1012141618

ORGANIZATIONAL POLICY DEATH INDEX

Series1

scale

SC

OR

E

55.51% employees of total population survey are convinced agree with the organizational

policy for death of employee with NTPC.

Executives

68.00% of the total executive population is substantially agree with the organizational

policy for death of employee with NTPC

EXECUTIVE

STRONGLY DISAGREE 2DISAGREE 0NEITHER AGREE NOR DISAGREE 6AGREE 13STRONGLY AGREE 4

Non-executives

cii

EXECUTIVE

NON EXICUTIVE

STRONGLY DISAGREE 2 3DISAGREE 0 15NEITHER AGREE NOR DISAGREE 6 7AGREE 13 4STRONGLY AGREE 4 6

28.00% non-executive population believes that the organizational policy for death of

employee with NTPC satisfactory level.

In comparison to executive number of non-executive are more who are convinced with

organizational policy for death of employee

So, from executives point of view there is scope of improvement in the system

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 2 0 6 13 4

NON EXICU-TIVE

3 15 7 4 6

1

3

5

7

9

11

13

15

ORGANIZATIONAL POLICY DEATH INDEX

Axis

Title

ciii

4 ASSIATANCE FOR POST DEATH FORMALTIES OF RELATIVES

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0

5

10

15

20

25

DEATH FORMALITY INDEX

Series1

scale

SCO

RE

.only 16.66% population believes with agree of death formality of the NTPC is able to

fulfill its purpose for what it has been made.

ExecutivesEXECUTIVE

STRONGLY DISAGREE 3DISAGREE 13

NEITHER AGREE NOR DISAGREE 5AGREE 4STRONGLY AGREE 0

Only 36.00% of the executive population believes with agree death formalities NTPC is

civ

able to fulfill its purpose for what it has been made.

Non-executives

NON EXICUTIVE

STRONGLY DISAGREE 15DISAGREE 9NEITHER AGREE NOR DISAGREE 6AGREE 5STRONGLY AGREE 0

Only 14.25% of the executive population believes with agree death formalities NTPC is

able to fulfill its purpose for what it has been made

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 3 13 5 4 0

NON EXICU-TIVE

15 9 6 5 0

1

3

5

7

9

11

13

15

DEATH FORMALITY INDEX

SCO

RE

5 SAFETY PRACTICES FOR WELAFRE OF ITS WORKERS

73.33% employees are in the favour that safety practices for welfare of its worker

followed in NTPC are of their agree and strongly agree and able to fulfill their needs.

cv

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

05

10152025303540

SAFETY INDEX

Series1

scale

SCO

RE

Executives

EXECUTIVE

STRONGLY DISAGREE 0DISAGREE 0NEITHER AGREE NOR DISAGREE 5AGREE 16STRONGLY AGREE 4

80.00% of the executives population is quite satisfied with the level safety practices for

welfare of its worker followed in NTPC are of their agree and strongly agree and able to

fulfill their needs.

Non-executivesNON EXICUTIVE

STRONGLY DISAGREE 3DISAGREE 5NEITHER AGREE NOR DISAGREE 3AGREE 24STRONGLY AGREE 0

cvi

68.57% of non-executives population is the opinion that safety practices for welfare of its

worker followed in NTPC are of their agree and able to fulfill their needs.

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 0 0 5 16 4

NON EXICU-TIVE

3 5 3 24 0

2.5

7.5

12.5

17.5

22.5

27.5

SAFETY INDEX

SCO

RE

6 TRAINING PROGRAMS CONDUCTED

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0

5

10

15

20

25

30

35

TRAINING INDEX

Series1

scale

SCO

RE

68.33% employees believe that the welfare provided inside the plant training conduct

cvii

programme welfare is required

.

Executives

Most of the executive population has opinion that the welfare provided by NTPC is of

satisfactory level and need no changes.

EXECUTIVESTRONGLY DISAGREE 0DISAGREE 0NEITHER AGREE NOR DISAGREE 3AGREE 16STRONGLY AGREE 6

88.00% employee that agree & strongly agree in NTPC

Non-executives

NON EXICUTIVESTRONGLY DISAGREE 0DISAGREE 2NEITHER AGREE NOR DISAGREE 14AGREE 19STRONGLY AGREE 0

54.28% non-executives employee that agree in NTPC

.

cviii

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 0 0 3 16 6

NON EXICU-TIVE

0 2 14 19 0

13579

1113151719

TRAINING INDEX

SCO

RE

7 FIRST AID FACILITIES

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

05

1015202530354045

FIRST AID INDEX

Series1

scale

SCOR

E

93.33% of agree with first aid facilities in provide that welfare in NTPC.

Executives

EXECUTIVESTRONGLY DISAGREE 0

cix

DISAGREE 0NEITHER AGREE NOR DISAGREE 0AGREE 19STRONGLY AGREE 6

100% of agree with first aid facilities in provide that welfare in NTPC. .

Non-executives

NON EXICUTIVESTRONGLY DISAGREE 0DISAGREE 0NEITHER AGREE NOR DISAGREE 4AGREE 22STRONGLY AGREE 9

88.57% of agree and strongly agree with first aid facilities in provide that welfare in

NTPC.

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 0 0 0 19 6

NON EXICU-TIVE

0 0 4 22 9

2.5

7.5

12.5

17.5

22.5

FIRST AID INDEX

SCO

RE

8 GRIEVANCE HANDLING PROCEDURE

cx

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0

5

10

15

20

25

30

35

GRIEVANCE HANDLING INDEX

Series1

scale

SCOR

E

63.33 of the total population feel that the work system and grievance handling procedure

in NTPC.

Executives

EXECUTIVESTRONGLY DISAGREE 0DISAGREE 3NEITHER AGREE NOR DISAGREE 6AGREE 14STRONGLY AGREE 2

64.00% executives employee are the opinion that the level of work system and welfare

measure provided in NTPC is satisfactory.

Non-executives

NON EXICUTIVESTRONGLY DISAGREE 1DISAGREE 21NEITHER AGREE NOR DISAGREE 5AGREE 8

cxi

STRONGLY AGREE 0

22.85% non executive employee is satisfy.

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 0 3 6 14 2

NON EXICU-TIVE

1 21 5 8 0

2.5

7.5

12.5

17.5

22.5

GRIEVANCE HANDLING INDEX

SCO

RE

9 Canteen subsidiary of NTPC.

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0

5

10

15

20

25

30

35

CANTEEN INDEX

Series1

scale

SCO

RE

cxii

61.66% of the total population survey feels that they are quite satisfied as regard to the

canteen subsidiary of NTPC.

Executives

EXECUTIVESTRONGLY DISAGREE 0DISAGREE 3NEITHER AGREE NOR DISAGREE 3AGREE 14STRONGLY AGREE 5

76.00% of the total population survey feels that they are quite satisfied as regard to the

canteen subsidiary of NTPC.

Non-executives

NON EXICUTIVESTRONGLY DISAGREE 2DISAGREE 8NEITHER AGREE NOR DISAGREE 7AGREE 16STRONGLY AGREE 2

51.42% of the total population survey feels that they are quite satisfied as regard to the

canteen subsidiary of NTPC.

cxiii

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 0 3 3 14 5

NON EXICU-TIVE

2 8 7 16 2

13579

11131517

CANTEEN INDEX

SCO

RE

10 REST ROOM FACILITY.

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0

5

10

15

20

25

30

REST ROOM INDEX

Series1

scale

SCO

RE

15.00% employees are agree and 65.00% employees are disagree

cxiv

.

Executives

EXECUTIVESTRONGLY DISAGREE 4DISAGREE 8NEITHER AGREE NOR DISAGREE 7AGREE 6STRONGLY AGREE 0

24.00% employees are agree and 48.00% employees are disagree

Non-executives

NON EXICUTIVE

STRONGLY DISAGREE 4DISAGREE 23NEITHER AGREE NOR DISAGREE 5AGREE 3STRONGLY AGREE 0

12.00% employees are agree and 77.14% employees are disagree

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 4 8 7 6 0

NON EXICU-TIVE

4 23 5 3 0

2.5

7.5

12.5

17.5

22.5

REST ROOM INDEX

SCO

RE

cxv

11 CONDUCIVE WORKING CONDITION

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0

5

10

15

20

25

30

WORKING INDEX

Series1

scale

SCO

RE

63.33% of the total population survey feels that they are quite satisfied as regard to the

working condition of NTPC

EXECUTIVE

EXECUTIVE

STRONGLY DISAGREE 0DISAGREE 0NEITHER AGREE NOR DISAGREE 7AGREE 13STRONGLY AGREE 5

72.00% employee are agree

NON EXICUTIVE

NON EXICUTIVE

STRONGLY 0

cxvi

DISAGREEDISAGREE 6NEITHER AGREE NOR DISAGREE 9AGREE 17STRONGLY AGREE 3

57.14% of non executive employee the total population survey feels that they are quite

satisfied as regard to the working condition of NTPC

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 0 0 7 13 5

NON EXICU-TIVE

0 6 9 17 3

13579

11131517

WORKING INDEX

SCO

RE

12 SAFE DRINKING WATER

cxvii

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0

5

10

15

20

25

30

DRINKING WATER INDEX

Series1

scale

SCO

RE

63.33% of employee the total population survey feels that they are quite satisfied as regard

to the safe drinking water of NTPC

12EXECUTIVE

STRONGLY DISAGREE 0DISAGREE 0NEITHER AGREE NOR DISAGREE 7AGREE 15STRONGLY AGREE 3

NON EXICUTIVESTRONGLY DISAGREE 0DISAGREE 6NEITHER AGREE NOR DISAGREE 9AGREE 15STRONGLY AGREE 5

72.00% executive and 57.14% of non executive employee the total population survey feels

that they are quite satisfied as regard to the safe drinking water of NTPC

cxviii

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 0 0 7 15 3

NON EXICU-TIVE

0 6 9 15 5

1

3

5

7

9

11

13

15

DRINKING WATER INDEXSC

ORE

13 TOWNSHIP AND HOUSING FACILITIES

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

05

10152025303540

TOWNSHIP & HOUSING INDEX

Series1

scale

SCO

RE

80.00% of employee the total population survey feels that they are quite satisfied as regard

to township & housing facilities of NTPC

cxix

EXECUTIVE

EXECUTIVESTRONGLY DISAGREE 0DISAGREE 2NEITHER AGREE NOR DISAGREE 3AGREE 17STRONGLY AGREE 3

NON EXECUTIVE

NON EXICUTIVESTRONGLY DISAGREE 0DISAGREE 0NEITHER AGREE NOR DISAGREE 7AGREE 20STRONGLY AGREE 8

80.00% executive and 80.00% of non executive employee the total population survey feels

that they are quite satisfied as regard to the township & housing facilities of NTPC

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 0 2 3 17 3

NON EXICU-TIVE

0 0 7 20 8

2.5

7.5

12.5

17.5

22.5

TOWNSHIP & HOUSING INDEX

SCO

RE

cxx

14 MEDICAL FACILITY

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0

5

10

15

20

25

30

MEDICAL INDEX

Series1

scale

SCO

RE

75.00% executive and of non executive employee the total population survey

feels that they are quite satisfied as regard to the medical facilities of NTPC

EXECUTIVE

EXECUTIVESTRONGLY DISAGREE 2DISAGREE 0NEITHER AGREE NOR DISAGREE 4AGREE 15STRONGLY AGREE 4

76.00% of the employee the total population survey feels that they are quite satisfied as

regard to the medical facilities of NTPC

NON EXECUTIVE

cxxi

EXECUTIVE NON EXICUTIVESTRONGLY DISAGREE 2 0DISAGREE 0 4NEITHER AGREE NOR DISAGREE 4 5AGREE 15 12STRONGLY AGREE 4 14

57.14% of non executive employee the total population survey feels that they are quite

satisfied as regard to the medical of NTPC

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 2 0 4 15 4

NON EXICU-TIVE

0 4 5 12 14

1

3

5

7

9

11

13

15

MEDICAL INDEX

SCO

RE

15 SPORTS FACILITY

cxxii

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

05

10152025303540

SPORTS INDEX

Series1

scale

SCO

RE

80.00% of the employee the total population survey feels that they are quite satisfied as

regard to the sports facilities of NTPC

EXECUTIVE

EXECUTIVESTRONGLY DISAGREE 0DISAGREE 0NEITHER AGREE NOR DISAGREE 3AGREE 19STRONGLY AGREE 3

NON EXECUTIVE

NON EXICUTIVESTRONGLY DISAGREE 0DISAGREE 6NEITHER AGREE NOR DISAGREE 3AGREE 21STRONGLY AGREE 5

88.00% executive and 74.28% of non executive employee the total population survey feels

that they are quite satisfied as regard to sports of NTPC

cxxiii

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

15 EXECUTIVE 0 0 3 19 3

15 NON EXI-CUTIVE

0 6 3 21 5

2.5

7.5

12.5

17.5

22.5

SPORTS INDEXSC

ORE

16 EXECUTIVES CLUBS

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

0

5

10

15

20

25

30

35

EXECUTIVE INDEX

Series1

scale

SCOR

E

66.66% executive and non executive employee the total population survey feels that they

are quite satisfied as regard to executive club of NTPC

cxxiv

EXECUTIVE

EXECUTIVESTRONGLY DISAGREE 0DISAGREE 0NEITHER AGREE NOR DISAGREE 8AGREE 11STRONGLY AGREE 6

68.00% executive employee the total population survey feels that they are quite satisfied

as regard to executive club of NTPC

NON EXECUTIVE

NON EXICUTIVESTRONGLY DISAGREE 0DISAGREE 3NEITHER AGREE NOR DISAGREE 10AGREE 20STRONGLY AGREE 3

65.71% of non executive employee the total population survey feels that they are quite

satisfied as regard to executive club of NTPC

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY AGREE

EXECUTIVE 0 0 8 11 6

NON EXICU-TIVE

0 3 10 20 3

2.5

7.5

12.5

17.5

22.5

EXECUTIVE INDEX

SCO

RE

cxxv

* CONCLUSION*

cxxvi

NTPC, India’s largest Power Company with an installed capacity 30644 MW is presently

operating 15 coal based and 07 gas based power stations and 04 joint ventures. NTPC

contributes nearly one third of the country’s entire power generation during 2008-09 and

plans to become a 75’000 MW power company by 2017.While ample opportunities to

grow, NTPC has been ranked as one of the great place of work in India by independent

surveys.

NTPC Singrauli performs all his social responsibilities very efficiently.

The job satisfaction level of employees is in its satisfactory level. . It never lags

behind in putting the optimum input through various means to motivate the

employees for the maximum and best output.

NTPC is well aware about its social and environmental responsibilities.

The findings show that the employees are quite satisfied with the policies, rules

& regulations of NTPC.

The compensation and the welfare dimension of NTPC is at a higher acceptability

position amongst the employees

cxxvii

*SUGGESTIONS*

Although NTPC Singrauli is always committed towards their employees and their families

but then also I would like to give some of the suggestions.

cxxviii

It is must and necessary that there should be proper coordination and

understanding among executives and non-executives groups.

It is also necessary that the non- executives groups must be motivated time to time

by providing them some incentives, benefits or doing some extra welfare works for

them.

The feelings of satisfaction can be made better by making more employees

friendly especially for the non-executive population.

The NTPC administration should take steps to upgrade civil amenities provided

inside the colony. Transportation and communication should be given a relook and

rail connectivity & road connectivity should be made more frequent & responsible.

cxxix

ANNEXURE

QUESTIONNAIREA STUDY OF EMPLOYEE WELFARE

AT

NTPC, SINGRAUL

QUESTIONNAIRE

cxxx

To study and analyze the EMPLOYEE WELFARE facilities in NTPC and give suggestion

to improve the existing welfare facilities.

Dear respondents, the survey is conducted as a part of my project as an MBA trainee.

Please give your valuable assistance by filling up this questionnaire, so that we can get the

necessary inputs.

The questions are in the form of LIKERTS’ FIVE point scale (ranging from strongly

disagree to strongly agree)

Name:

Age:

Gender:

Department:

Designation:

Start date:

SA STRONGLY AGREE

A AGREE

NAND NEITHER AGREE NOR DISAGREE

D DISAGREE

SD STRONGLY DISAGREE

1. Recreation of employees

i) SA ii) A iii) NAND iv) D v) SD

2. educational assistance provided for death of employee

cxxxi

i) SA ii) A iii) NAND iv) D v) SD

3. Organization’s policy for death of employee.

i) SA ii) A iii) NAND iv) D v) SD

4. Assistance for the post death formalities of employees and relatives.

i) SA ii) A iii) NAND iv) D v) SD

5. Safety practices for the welfare of its workers

i) SA ii) A iii) NAND iv) D v) SD

6. Training programms conducted.

i) SA ii) A iii) NAND iv) D v) SD

7. First aid facilities.

i) SA ii) A iii) NAND iv) D v) SD

8. The grievance handling procedure in the company.

i) SA ii) A iii) NAND iv) D v) SD

9.Canteen subsidy

i) SA ii) A iii) NAND iv) D v) SD

10.Rest room facilities.

i) SA ii) A iii) NAND iv) D v) SD

11.Conducive working conditions

i) SA ii) A iii) NAND iv) D v) SD

14. Safe drinking water.

cxxxii

i) SA ii) A iii) NAND iv) D v) SD

13.Township and housing facilities

i) SA ii) A iii) NAND iv) D v) SD

14 .Medical facilities.

i) SA ii) A iii) NAND iv) D v) SD

15. Sports (availability of accessories provide in the stadium ).

i) SA ii) A iii) NAND iv) D v) SD

16. Executive clubs.

i) SA ii) A iii) NAND iv) D v) SD

Please give your comment to the following:-

3. Suggestion for improvement, specify the reasons as to how is it going to benefit

the:

A. Individual

cxxxiii

*BIBLOGRAPHY*

Human Resource Management – Ashwathapa

Management Competing in the Era- Bateman Snell

Research Methodology - C. R. Kothari

WEBSITES

www.ntpc.co.in

www.google

cxxxiv