practical m&a: one cio's experience - interop 2016
TRANSCRIPT
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Practical M&A:One CIO’s Experience
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Inspira Health Network
3 Hospitals
100+ locations
3 counties
Southern New Jersey (1100 mile radius)
1000+ Physicians
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3 Years Post Merger
2015 Healthcare IT News “Best Large Hospital IT Department”
Inspira Health Network
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What did it take?
Identifying the Inventory
Doing Assessments
Standardization
Adopting and Living the Values
Achieving Success
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What did it take?
Identifying the InventoryDoing Assessments
Standardization
Adopting and Living the Values
Achieving Success
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Identifying the Inventory
TechnologiesEquipment – network, servers, telephony, computers, etc
Applications – management software, end user software
Security – physical, application, service
Services – voice, data and video
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Identifying the Inventory
Practices and PoliciesITIL - Access, Incident, Problem, and Change Management
Requests - Capital Equipment, Project, Report, Interface
Security Incidents – definition, how to report and respond
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Identifying the Inventory
Budgets and PositionsOperating Budgets
Capital Budgets
Positions and FTEs
Contracted Staff
Outsourced Services
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What did it take?
Identifying the Inventory
Doing AssessmentsStandardization
Adopting and Living the Values
Achieving Success
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Doing Assessments
TechnologyAge, condition, useful life
Current and historical performance
Customer feedback
Staff feedback
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Doing Assessments
Practices and PoliciesHow current are they?
Are they being used?
Are they effective?
Are they required?
Are they still needed?
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Doing Assessments
Budgets and PositionsSimilarities and Differences
Positions (titles, job descriptions, salaries)
Compensation
Customer Feedback
Staff Feedback
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What did it take?
Identifying the Inventory
Doing Assessments
StandardizationAdopting and Living the Values
Achieving Success
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Standardization
TechnologiesReduces the number of vendors
Reduces operating costs
More effective capital purchases
Stronger team with more depth
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Standardization
Practices and PoliciesIdentify or adopt best practices
Consistency and efficiency
Create shared expectations
Improves Customer Service Experience
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Standardization
Budgets and PositionsConsistency
Efficiency
Satisfying
Benchmarking
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What did it take?
Identifying the Inventory
Doing Assessments
Standardization
Adopting and Living the ValuesAchieving Success
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Adopting and Living the Values
Service Statistics
Benchmarks
Customer Feedback
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Adopting and Living the Values
Quality and Safety Statistics
Benchmarks
Preventive Maintenance
Feedback from our patients and community
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Adopting and Living the Values
Growth Common infrastructure – standard and efficient
Templates – allows for speed
Innovation – promotes business growth
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Adopting and Living the Values
Financial Efficiency
Optimization
Cost reduction
Revenue generating opportunities
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Adopting and Living the Values
PeopleRespect – professional and personal
Relationship – professional and personal
Opportunities – additional or new responsibilities, educational, advancement, for fun
Recognition – individual and team
Trust and Loyalty – the ultimate goal
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What did it take?
Identifying the Inventory
Doing Assessments
Standardization
Adopting and Living the Values
Achieving Success
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Achieving Success
CreativityInput from the employees
- Contests to generate interest and ideas
- Contests also generate team building
- Stimulates employee engagement
- Stimulates pride of the job done, team, department
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Achieving Success
CollaborationPartnering together
- Multidisciplinary work projects
- Employee initiatives (walking breaks, volleyball, etc)
- Fundraising activities and events (helping others in need)
- Focus groups (community feedback and direction)
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Achieving Success
ConsistencyAccountability – “Anyone can help”
Address items identified in employee opinion surveys
360 degree feedback and performance evaluations
Open door policy
Common goals
The Year in Review report to the Board
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Achieving Success
CelebrateIndividual Recognition
- Non-Monetary recognition (Special parking space, name on plaque / wall, award of excellence, etc)
- Monetary (gift cards, bonus check, etc)
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Achieving Success
Celebration Team Recognition
- Public / Industry appreciation (MOST WIRED, BEST HOSPITAL IT DEPARTMENT, etc)
- Celebrate together (luncheon, dinner, fun activity outside of the office, gift certificates, bonuses)
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Achieving Success
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Practical M&A: One CIO’s Experience