practice change fellowship
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Practice Change Fellowship. Developing Effective Leadership tools: Parts 1 and 2 Making Meetings Work – Creating an Effective Agenda and Managing your Meeting for Success Cheryl Phillips, M.D., AGSF CMO On Lok, Inc. Building an Effective Agenda. Purpose - PowerPoint PPT PresentationTRANSCRIPT
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Developing Effective Leadership tools:Parts 1 and 2
Making Meetings Work – Creating an Effective Agenda and Managing your
Meeting for SuccessCheryl Phillips, M.D., AGSF
CMO On Lok, Inc
Practice Change Fellowship
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Building an Effective Agenda
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Essential Elements of an Agenda Purpose Place: location,
time, date, call-in number (as indicated)
Invitees Time for
introductions, as needed
Topics Timing and
scheduling Defining
responsible person (s)
Wrap up
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Sample Agenda
Pharmacy Work GroupMay 2, 2007
1-4 pmConf Room 1-4, Buhler Building
Purpose: Review Annual Preferred Formulary Use
Invited: Greg Sachs: chair, David Ruben, Todd Semla, Cheryl PhillipsStaff: Nancy Lundebjerg
Time Item Action Responsible1:00 Introductions All
1:10 Consent Calendar X G. Sachsa. Minutes 3-17-07b. UM report: I Care Med Groupc. Recommended changes to mail order Rx list
1:15 Drug Recommended for XAddition to Formulary D. Ruben
C. Phillips
1:45 Drugs Recommended for XRemoval from formulary
2:15 “Educational Detailing” T. Semla
2:25 Wrap-up and evaluation G. Sachs
Next MeetingJune 6, 2007
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Making the Agenda Work for You
Balance Time and Topic Consider the order:
Priority topics Topics likely to take extra time
Send out the agenda prior Define the action items Distribute support materials Use Consent Calendar, as appropriate, for
reports and simple approvals
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Common Errors We all MakeToo many topics, not enough time!“Pop-up” agenda items at meeting“Didn’t see that one coming…”
Extended discussion time“So, what do you need me to do?”“Wow, that’s not what I heard!”“Are we done yet?”
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Background to Successful Meetings
Great meetings don’t just happen. Is it karma? Is it merely the “right
mix of people”? We can’t always predict the
outcome of a meeting, but we can certainly have a significant role in guiding the process.
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Essential Elements to a Successful Meeting
Preparation work before the meeting
Leadership during the meeting
Oversight to assigned work after the meeting
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Before the Meeting
Determine the type of meeting
Decide the purpose of this specific meeting and what you want to accomplish.
Plan and distribute the agenda
Review and distribute all related materials, including Consent Agenda items
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Before the Meeting (cont’d)
Meet with key stakeholdersReview action items from the
previous meeting.Anticipate potential conflict
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During the Meeting
Manage time (including starting and stopping)
Set the tone with welcomes and introductions
Review the agendaLead the discussion and keep it
on track
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During the Meeting (cont’d)
Ensure that “all voices are heard”
Oversee the recording of the meeting
Clarify work assignments, times lines and accountabilities
Lead wrap-up and meeting evaluation
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Leading Effective Discussions
Open the Discussion Listen Ask for Clarification Summarize Points Test for Agreement Close the Discussion
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Part A Nominal Group Technique: Generating Ideas
Define the task in the form of a questionClarify the question that will provide both
the purpose and the intended outcome of the discussion
Allow time to generate ideas. List ideas without discussion as to
whether they are “good” or “bad”Clarify each of the ideas listed, make sure
everyone understands the intent or wording.
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Part B Nominal Group Technique: Moving to Decision
Eliminate/combine overlap ideas
Use process to rank as a group
Reach conclusion based on group input
Check for “heart burn”.
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Remember…
Consensus does not mean
agreement
Voting is not the same as data
collection
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Working Towards Successful Consensus
Practice active listeningEncourage all team members to participate.Seek out differences of opinionAvoid quickly choosing a solution;
understand the question firstConsider the time needed. Check understanding.
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Strategies to Minimize Indecisiveness
Get the agenda out early.
Involve key decision-makers
Work on a series of decisions. This can help get to the “big picture”
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After the Meeting
Effective minutes need to include the following elements:
The name of the meeting and the date, place and time
Who was in attendance A list of the agenda items covered
A summary of the motions or decisions A BRIEF summary of key discussion
pointsAssignments: what is assigned, who is
responsible and when it is due
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Discussion
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Suggested Resources Fisher, Roger; Ury, William; Getting to Yes;
Penguin Books, 1991 Kotter, John; Leading Change; Harvard
Business School Press, 1996 Lencioni, Patrick, Death by Meetings, Josey-
Bass publ., 2004 Lippincott, Sharon; Meetings: Do’s, Don’ts and
Donuts; Lighthouse Press, 2002 Scholtes, Peter; Joiner, Brian; Streibel,
Barbara; The Team Handbook; Joiner Associates, 1996
Ury, Wm, Getting Past No, Bantam, 2003